[[HIGHLIGHT]]Never in my life have I had such a hard time with a customer service agent.[[ENDHIGHLIGHT]] The installation process and the experience thus far has been great. [[HIGHLIGHT]]However, I experienced a outage that I could not troubleshoot, and I called customer service for help.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]However, the agent had a not-so-good attitude, which said I did not appreciate.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]For which he apologized by blaming it on me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]For example, he said the box should have 3 cables. Mine had two. He insisted there were 3 over and over, implying that I had a significant lack of knowledge or experience in troubleshooting.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Two of my relatives were with me and also confirmed the two cables, yet he kept insisting there are 3 and that we were mistaken in an exasperated tone.[[ENDHIGHLIGHT]] I have always had pleasant experiences with customer service agents, so this was quite shocking. [[HIGHLIGHT]]He also did not explain things well. Only after repeated clarification questions could follow his directions.[[ENDHIGHLIGHT]] We ultimately were not able to fix the outage due to the cable situation. [[HIGHLIGHT]]Hopefully, other agents are more helpful than this one, and only I have had this unpleasant experience.[[ENDHIGHLIGHT]] Otherwise, the internet service and installation process is great, I have had no other issues. read more

TL;DR: Solid and reliable. Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less. read more

They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet service. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story. read more

Been with Sail for 5+ years now. I'm getting the advertised speed and reliable service. They do scheduled maintenance once in a while, but it's very late night and hasn't been a big deal. I kept hoping one of those updates would mean a speed bump, but not yet. I did see another review where someone mentioned almost 1 Gbps up and down -- guessing that's not residential. Would be nice if those speeds made it over here. read more

i couldn't be happier with my decision to switch from google fiber to sail internet. it's blazing fast, and the installation was a breeze. i called them yesterday after yet another google fiber outage, and today, after a very professional installation by Dominic, i'm back up and running. I was impressed by Dominic's expertise and by his kindness. I was so excited when he was finished, i gave him a hug. He made sure that everything was working correctly and optimally before he left and made sure i had a way to contact him if i had any questions or needed further assistance. the other piece that impressed me was that when you call, you get an actual person on the phone. everyone i've talked to and everyone who has helped me was kind, patient, and professional. [[HIGHLIGHT]]there is no ai gatekeeper when you call, just a phone tree that rings you to an actual person. what a breath of fresh air![[ENDHIGHLIGHT]] [[HIGHLIGHT]]thank you also to Sree, who took excellent care of me when i called to set up my new service.[[ENDHIGHLIGHT]] i 100% recommend Sail Internet to anyone looking for fast speeds and excellent customer service! read more

I've had Sail Internet for a few months now, could not be happier. Price is excellent, speed is roughly 900MB up & down consistently, and uptime is quite good. On the uptime front, Sail does message users ahead of time when scheduled maintenance is going to happen, usually in the wee hours of the morning. Also the install was completely painless - the tech that helped me out had my home mesh network connected to the local Sail hub in under an hour. read more

Sail Internet - Internet Service Providers Near Me - Santa Clara, California

Horrible accounting department spoiled everything! 1. After 20 days of installation I received the first bill and told me I was late to payment! And setup first payment took 2 weeks, and I was getting many reminders! 2. After first payment received, I got another notice that I was late to payment again. It turned out I needed to pay two month because it is not an utility company based on usage. It is a SUBSCRIPTION company that you pay monthly fee ahead of service! :-)) 3. I setup automatic payment from my bank account every month. One day during company conference call, line DISCONNECTED. It turned out that accounting department was on holiday break and did not clear my payment on time, service terminated automatically! What a nonsense!! 4. After the first year, I got a LATE payment notice. It turned out to be they increased $10. But I never received any notice so that I can reschedule my monthly payment! 5. After they received $10 difference payment, during a customer conference call, line was DISCONNECTED again! Instead of paying one month of $10 difference, I needed to pay 2 months of $20 difference. But, there was no additional $10 invoice from Sail Internet. I am at point to CANCEL their service just to let the company management to know their accounting is such an incompetent and nonsense department! That accounting would be the champion counting BACKWARDS among AT&T, Comcast, DirectTV, PG&E, Alameda water, Republic Sanatory, etc. I am compelled to write this negative review because completely fed up! (This is against my personality) read more

I upgraded to 5 stars, the connection is now much better, [[HIGHLIGHT]]the service and communication with the provider was very good and fast[[ENDHIGHLIGHT]]. read more

Previously had Paxio internet service and then this company took over. Ever since service has been horrible. Frequent outages, slow repair, poor communication. As I'm typing this there's a lingering outage after so called planned maintenance first thing in the morning. [[HIGHLIGHT]]Now customer service isn't answering the phone.[[ENDHIGHLIGHT]] I was with Paxio for years, but it looks like I may have to switch to a better quality service provider. read more

This is going to blow your hair back! [[HIGHLIGHT]]I was engaged in back-and-forth texts with a Sail Internet rep, but before his next reply he picked up the phone and called me to clear things up! He was pleasant and professional, and in this day and age it was refreshing.[[ENDHIGHLIGHT]] I get that the end goal is Ai and that eventually customer service with a heartbeat will be non-existent, but for now I'll take the win! This coupled with the affordable, hassle-free internet service I now have makes me a winner!! read more

Having had issues with xfinity several times per week and consistently being transferred to their VIP Retention Specialists (closers), I decided to call around to local based ISP's. [[HIGHLIGHT]]I just got off the phone with Victor and while I found out that they don't currently serve my area, I couldn't be happier with the interaction[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]It took me less than 2 minutes to get someone live on the phone and it felt nice getting to speak with someone nearby.[[ENDHIGHLIGHT]] I don't have their service but based off the ease of the call, I recommend giving them a call and lending them the opportunity to earn your business. Thanks Victor! read more

I reached out twice in response to their offer to "credit" my account , and they never responded. Guess their service is not the only thing that's not reliable. read more

Xfinity NEVER AGAIN! Sail Internet. UPDATE: Never a blackout. [[HIGHLIGHT]]In my 3 interactions with customer service, they were efficient.[[ENDHIGHLIGHT]] read more

We use Sail internet at our company. It has been good for about a year, but our internet was down all yesterday which is a disaster for a manufacturing company. They sent someone over who couldn't fix it. [[HIGHLIGHT]]After many calls to service a representative said they would send over a temporary system while their primary connection was down.[[ENDHIGHLIGHT]] Coming in the next day and still NO INTERNET, no temporary service, and I had to call them to complain and try to get temporary service again. If they don't improve this service, they won't be around long. I'm updating my review and Sail restored our service at 10:30am today. They were good about it and offered to credit us (which is good), but service needs to be better for business customers relying on the connection. read more

I have had sail internet for about a month now and I am satisfied with the service. I contacted the company via online to schedule a 4 hour appointment. My service installer was Edwin who walked me through the process. He checked the signal strength on roof (down and up speeds) and verified if that okay with me. Next, he installed the antenna, then ran the cabling from the roof to a wall plate in my room where it connected to POE injector and my router. Right after installation, I did submit a ticket to get my antenna configured due to a connection issue, but that was settled within a few hours remotely (not a big issue, thanks to Mark and Taylor). The service is a good value for $55 a month. I am getting about 100 Mbps (down) and 100 Mbps (up) which is good in comparison to other providers with ~20ms ping. In the past, I had comcast Xfinity (coaxial) for 60-80$ with 80 Mbps (down) and 20 Mbps (up) (ok ping), but a lot of unplanned outages (2-3 a week). Also prior, I had T-Mobile 5G wireless, which was reliable, but their modems were not priority connections, so the speeds can get slow, varying 8-100Mbps (down) and 8Mbps (up) with bad ping (60-500ms). If you decided on sail internet, I recommend searching up 'sail internet network status' and following their email alerts. Once in a while, they schedule maintenance (early AMs), so its nice to be informed on that. read more

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The installation was excellent. Sharp, technical and knew his work. I think his name was Ramon. (His name is Sonny.) Very informative, great worker, does a great job. Stays on task and completes the installation within an hour and half to two hours. Excellent Guy! Excellent Sail! Excellent Sail Guy! Have a great one read more

Amazing speed with no lag with the BEST value anywhere in the nation. I like that I am not being limited with my DLs and ULs, unlike some other 'booming' WiFi. read more

We recently moved into our new spot and was trying to figure out which internet carrier to get signed up with. [[HIGHLIGHT]]So glad we found Sail Internet. Miguel kindly helped assist us to sign up for the service and set up the appointment for it to get installed thank you![[ENDHIGHLIGHT]] Our service technician was Jesse! Thank you thank you thank you again Jesse for your patience in getting into our apartment unit and installing everything while we weren't home and giving us suggestions on where the best place to put the router in and just having such a friendly attitude we greatly appreciate it! read more

I've been using Sail Internet in Santa Clara for about 6 months now. They provide faster speeds for less cost than the competition's standard rates (without deals) so it's a great value. Unfortunately the connection is not reliable enough if you depend on having constant use of the Internet (like WFH). We always have multiple network losses throughout the day, sometimes multiple per hour which last from a short period of time to several minutes. As I'm writing this (1pm on a Wednesday) I've had network losses 3 times in the past hour (with a duration of 1-2 mins on average)... If you work from home, do online streaming or depend on video-calling this is definitely NOT FOR YOU. If you watch content on demand (YouTube, Netflix, Twitch, etc) or stream music and could tolerate drops or wait times because of constant network loss then think twice. Support is responsive though, we have an ongoing ticket with the support team since March, we've had someone visiting once to check the setup and found "a pinched wire" but after replacing that it didn't fix the issue. I'm starting to consider other alternatives, even if they offer lower speeds, reliability is key if you depend on the availability of the Internet. read more

I ended up being a sail customer for a while now. Not disappointed and more than 2x the data rate of att. The service is pretty reliable and they email me when maintenance is needed. read more

The monthly invoice just arrived at a comical timing prompting me to make this review lol. My whole community has been out of internet for 6 consecutive days as of typing. They blamed their vendor and our HOA, which I honestly don't really care apart from I want internet that I paid money for. Not to mention the hiccups on installation day being the cherry on to. Dude called me saying he'll arrive 2 hours earlier than scheduled so I rushed home from work and he ended up not showing up until almost 2 hours AFTER the original scheduled time. read more

Just had internet installed with Sail, and I will test for reliability over the next few days. This review is for the amazing technician Angel Bermudez who despite running into annoying issues during installation, he never gave up and took extra time to troubleshoot and finish the installation properly. [[HIGHLIGHT]]I asked many clarifying questions about the details of everything, and Angel answered them all patiently and clearly.[[ENDHIGHLIGHT]] It was a pleasure working with him! read more

We have had Sail for about a month now and it has been great. Xfinity theoretically has faster speeds but it never worked that way for us because our home is older and the lines into the home had degraded over time. We had been advised by Xfinity that they could only be replaced at great expense to us because they were paved over. Until this company showed up we had no alternatives except to either deal with the constant issues or shell out money. Sail doesn't use these, so for our house least, it's been more reliable and the speed is more than enough for any activities like gaming. The installation process was easy, the tech was friendly and walked up through the process of setting up monitoring etc. [[HIGHLIGHT]]There is even an actual person when you call customer service and we were able to get a replacement cable for some equipment the same day when our cat chewed it.[[ENDHIGHLIGHT]] The price is excellent compared to what we were paying. I am so glad someone else finally is offering a choice of services in an area where we previously only had access to one carrier. read more

The service was so incredible. The technician JEFF M was very knowledgeable. He took his time to set the system up. The results were magnificent. I recommend them to anybody and I hope you get Jeff. read more

Sail internet is simply awesome. The service is great. Frontend and backend offices are responsive in providing answers and requests. Internet connection is up 99.9% of time in the last couple of years ever since I've become customer. There is no fidgety nonsense modem, no endless hours on the phone with customer service rep in India. Down event is well communicated and explained. The internet speed is decent and good enough for everything you need to do. Higher speed is nice but has yet commercially available. Shout out to the two installers who I had the pleasure of meeting are Jeff and Sonny. They showed up on time on appointment date. They are extremely polite and considerate and very competent at their job. They made sure I was completely satisfied with the service before leaving. Thank you so much Jeff for your last visit. Sherri Lee, the office lady who had the pleasure of corresponding through email. I sincerely hope Sail internet will grow and succeed as competition is good for all users. -Gibson read more

unreliable. days long outages. so bad they said they would install a backup system-up plan. they FINALLY install the back-up system due to frequent outages and the back up system breaks down lol. writing this review via cellular data because my sail Internet has been out all weekend. look elsewhere. read more

got an upgrade from Sail free of charge and my Internet speed went from 150Mbps download & 20Mbps upload to 250 & 130Mbps respectively. slightly less than 1hr of work by Armando the technician on the hardware outside of the house after Sail gave a notification a couple days ahead. [[HIGHLIGHT]]Armando called when he arrived & afterwards explained clearly the work.[[ENDHIGHLIGHT]] Armando Is very courteous, professional, & pleasant. Love Sail & thank you Armando for the upgrade yesterday noon. read more

Currently, the speed is pretty stable and reliable, and it has been improving over the past week.

[[HIGHLIGHT]]Angel Bermudez was fantastic.[[ENDHIGHLIGHT]] He came out on super short notice to help us set up our internet/Google WiFi system. We were having issues getting the router to work and he was very nice to try different methods to troubleshoot. [[HIGHLIGHT]]Also very much appreciate that he was on time and communicated his ETA.[[ENDHIGHLIGHT]] read more

If you DESPISE Comcast for ripping you off all these years, then salvation has come: Sail Internet. $55 Period. Each. And. Every. Month. $55.00 for the last 12 months. I had to wait a year before they came to my area, but dang was it worth the wait. I switched immediately. More than twice the speed for almost half the price. What idiot wouldn't jump? Be aware that they need to put a dish on your roof for their internet system to work. I was lucky that their node was within line-of sight with my roof, some very tall trees were nearby that made only one spot on my roof possible. The internet gods have smiled on you if you found out about this company and their method works for you. Good luck! read more

Sail Internet - As wife is video chatting. - Internet Service Providers Near Me - Santa Clara, California

[[HIGHLIGHT]]Sail internet was very easy to subscribe and plan for installation.[[ENDHIGHLIGHT]] the installation itself was very smooth. The technician, Armando, kept me informed of his arrival time, did a clean installation and checked the speeds before leaving. All this at almost half the price of the other branded internet providers in the area. read more

[[HIGHLIGHT]]Great customer service, but the tech and stability just isn't there yet, at least at Watergate condos in Emeryville.[[ENDHIGHLIGHT]] I think they're worth trying at least - when the service is working it's great - but check with your neighbors and anyone else who's tried it in your area first. The uptime might just not be acceptable in your area. read more

[[HIGHLIGHT]]Be using this service for over three years. It's so far the best broadband service I tried.[[ENDHIGHLIGHT]] I was not happy with AT&T DSL program, the bandwidth is limited. I decided that Infinity broadband was not good enough for me, especially during the pandemic, after so many disconnections in video conferences. At that time I was looking for Fiber programs. Unfortunately, AT&T/Google don't offer fiber services in my neighborhood. When I checked that Sail Internet offers a fiber-like service, with the last mile over Wireless local loop, I decided to try it. Although there are service issues, I was happy with the overall service quality. [[HIGHLIGHT]]The supporting team is responsive, and network quality is great.[[ENDHIGHLIGHT]] read more

Sail Internet is the Best Internet Service in the San Francisco Bay Area. That includes all the cities around Silicon Valley. Their techician Sonny came to my home today to upgrade my system. He did an outstanding job in updating my system with new Routers so I can have better and faster internet service. I give Sonny a 5 out of 5 for his 5-Star service. If you want to have the Best Internet Service, you have to go with Sail Internet. There's No one Better out there. God bless Sail Internet and their outstanding associates. read more

I usually don't write reviews but I had my sail internet installed today and had such a great experience with Jesse. He went above and beyond and made sure everything was correct and running smoothly before leaving. He even helped me kill a spider while installing! I will definitely recommend this internet provider to my friends as well. read more

Just installed my sail today. The service guy is very professional and came on time. The test speed was close to 200mb/100mb at the beginning. But it drops to 100~150mb/50~70mb later. Not as fast as the owner mention in Yelp (300/200mb.) Not very stable speed. Drops under 50mb sometimes. Continue test.... see what will happen during different weather. Location: Milpitas, CA read more

Sail Internet - Speedtest - Internet Service Providers Near Me - Santa Clara, California

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As a former Comcast captive, I was thrilled when Sail became available in my neighborhood and this was 3 years ago. I couldn't recommend Sail more highly. The service has been mostly reliable and outages tend to be infrequent and very short. Speed is fantastic, both up and down and best of all, no data caps! The icing on the cake is their support. Their support team deserves high praise for being very responsive and very accountable (they stick with it until the issue is resolved) in resolving any issues that may come up. Recently, my Internet slowed to a crawl and didn't recover after a while. I contacted support on Saturday via email, they responded very quickly, ran tests on their end and dispatched a technician on Monday who resolved the issue for me. read more

Sail internet: A peace of mind! Sail tech showed up right on time at the schedule after a few initial phone calls; i think his name is Edwin. Edwin patiently answered all of my many questions and explained how Sail internet works. The setup was done around 3 hours; neat and clean. I am surprised how stable/ smooth Sail internet signal is. No hiccups! It's very smooth. Monthly fee is a great bargain with simple billing process and no contract required. Very happy with Sail Internet. Only wish if Sail Internet can provide higher speed than 200 Mbps in the future. read more

The installation of the internet was a smooth sailing. Thanks to the service Tech Angel B for a professional job well done.

I recently had Sail Internet installed and so far am very pleased. Speed is great and there has been no connection loss. The technician that came out and did the installation was very knowledgeable and helpful in making me understand the service provider. I have had Comcast/Xfinity the last 25 years and thrilled to death excited beyond belief I will never to have to deal with them again. Thank you Sail Internet read more