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Tekify Fiber & Wireless

4.9 (69 reviews)
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Sergio C.

I have been looking for another provider for many years; however, Xfinity has controlled of my neighborhood and no other provide got near their speeds. After close to 19 years or so with Xfinity, I have finally made the switch. The process to get some questions answered was quick. Shortly thereafter, I had an appointment booked for installation. Joshua (the installer) promptly stopped by as scheduled. He walked me through the process and listened to my concerns and requests for installation. The signal and quality of the internet has been solid! My download speed has been about 350MBPS/95MBPS The good news is that Brett has informed me that higher speeds are expected in the near future which could possibly double/triple the current speeds. Looking forward to seeing what the future has with such a great company! I highly recommend you give them a try if you are tired of the nonsense with the other providers.

Joshua made sure everything was working on our digital TV!

WOW! What an Amazing service! Joshua and Moses was so knowledgeable and experts in their craft! We just moved in a new home and had Comcast come out, they told us we needed go through obstacles just to get internet connection. It would have taken 3 months!!! I work remotely so that was not an option! Tekify came out and installed our connection in less than 2 hours WOW! Joshua and Moses are angels! They gave advice and tips for better connection, the installation was clean and swift, and they where kind enough to provide all equipment. Joshua made sure everything was operating and working including on my phone. Moses provided a wire that gave us better connection! They made this experience headache free! Highly Recommend Tekify!

residential speed via radio wireless 5GHz inFremont, Ca.

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Brett W.

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Brett W.

Thanks, Cliff! We are glad you signed up as well!

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7 years ago

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3 years ago

Thanks to Josh for saving the day! Great service, very easy to work with and extremely polite.

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Ask the Community - Tekify Fiber & Wireless

I did a service availability check on your website and it told me that my townhouse is available for business internet service? What's the difference between residential and business internet service in this case? Thanks.

It's likely that our address checking server has improper information for your address. That would explain those results.… 

How quick is the installation process, do we schedule anything for weekend as well?

Within a few days typically, although it does vary depending on what service you're buying and what work needs to be done to bring it to your home or business. Our office can estimate this for you if you call in and ask.

You guys have 1000mbps available?

Yes, we offer 1,000Mbps services for both residential and business customers. We offer speeds up to 10Gbps (10,000Mbps) for business customers at this time (Apr 2022).

Don’t See Your Question? Ask Away!

Review Highlights - Tekify Fiber & Wireless

“With Tekify as my last hope, I contact Brett / Kevin to send Joshua back as I am going all in with Tekify.”

Mentioned in 25 reviews

Read more highlights

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xfinity

(36 reviews)

This review is for Jada the employee at the Fremont store. She finally helped us after our account…read morewas completely messed up online by Xfinity "live agent chat" and customer service reps. We spent half a day at work on the phone and online to fix the problems, and 6 people, yes 6 Xfinity employees assured us that the problems are fixed. Never did. Jada listened patiently to our complaints and problems, and she resolved the issues. We made an appointment and we didn't have to wait - got lucky, Jada was finished with her customer first, so we got her. And finally we got 1 good customer service experience at this poor company with Jada - we were done and happy within 30 minutes!

I really wanted my first experience with Xfinity/Comcast to be a good one. Unfortunately, my…read morenew-customer installation appointment this morning went so poorly that I cancelled rather than reschedule. I had a 7:30-8:30 a.m. appointment for new internet service after spending quite a bit of time deciding which provider I wanted to switch to. Signing up as a NEW customer was incredibly fast and easy. I was able to speak with a live person, get everything arranged, and get an appointment quickly. I specifically chose Thursday because I work from home that day and selected the first appointment of the morning to minimize disruption to my workday. I even got up at 6:30 a.m. to prepare for the technician. I vacuumed behind the furniture, cleaned the wall where my old Dish Network service entered the house, and made sure the existing faceplate and hole through the stucco were accessible. Yes, I even cleaned up the dust bunnies behind the TV because I figured nobody wants to work in someone else's dust bunnies! Then the Xfinity text updates started. First, I received a message saying my technician was running EARLY and would arrive at 7:27 a.m. Great! That was exactly why I booked the first appointment. After 8:00, I received another message saying the technician was running later than expected. Okay, things happen. Then at 8:18 a.m., I received a message saying the technician was ARRIVING and that I should be ready to greet them. I put my cat in another room and went outside to meet the technician. While I waited, I actually knocked down spiderwebs along the conduit and around the existing cable entry point so the technician wouldn't have to work around spiders and webs. And I waited. And waited. I was outside for approximately 45 minutes. No technician arrived. No Xfinity truck came down my street. Then I received a message saying, essentially, "Sorry we missed you," with a link to reschedule. You didn't miss me. I was literally standing outside waiting for you because YOUR text told me your technician was arriving. That was the point where this went from an inconvenience to an extremely frustrating first impression. I called Xfinity because I wanted to speak with someone and simply find out what happened. Instead, I ended up in what felt like automated-phone-tree purgatory. Every number seemed to lead back to the same automated system. Eventually I discovered that if I stopped pressing buttons or responding, I could finally reach a live human. Once I reached an actual person, they were pleasant enough, but they couldn't tell me what happened. There was no explanation for why the technician didn't arrive, why the system reported that the technician WAS arriving, or why I subsequently received a message implying that I hadn't been home. The only solution offered was to reschedule. At that point, I declined. I explained that if they could get someone back to my house TODAY, I was willing to continue. Otherwise, after taking time out of my morning for an appointment that Xfinity failed to keep, I wasn't interested in simply starting over with another appointment. Had someone said, "We had an emergency," "The technician was redirected to an outage," or even simply, "We're sorry, something happened and we can't make your appointment," I would have understood. Things happen. What bothered me was the complete lack of communication and then receiving a "sorry we missed you" message when I had been outside waiting for them. Adding to the frustration, I was also going to be charged a $100 installation fee. That's difficult to swallow when I'm a brand-new customer bringing new monthly business to the company--and the first installation appointment wasn't even honored. The irony is that I spent a lot of time researching providers and thought Xfinity was the clear winner. I'm also the type of customer who tends to stay put; I was with my previous provider for approximately 30 years. I wasn't looking to jump from provider to provider. Now I'm reconsidering the entire decision. I may stay with my slower copper internet a little longer while I look more seriously at wireless/radio ISP options. Fast internet is important, but so are communication and accessible customer service--especially when something goes wrong. For a company that made becoming a customer incredibly fast and easy, my first experience trying to actually GET the service was surprisingly difficult. Basically in closing, if I use Xfinity's own sequence of Xfinity texts it clearly shows my frustration they essentially said : "We're early!" "We're late!" "We're arriving!" nobody appears "Sorry we missed you." Meanwhile, I was outside once they sent me a text saying go outside and greet my technician and was outside removing spiderwebs for a technician who apparently existed only in text-message form. Not a great first impression, Xfinity.

Twist Broadband - Bring 'work from home' to a whole new level with Twist

Twist Broadband

(7 reviews)

Evergreen

Edit: As their network continues to blossom, I am now able to reach 800 speeds thanks to a new…read morebandwidth source! Twist Broadband has made a world of a difference for our household. The price cannot be beat, and the performance has been excellent. Our installer Jeff M was smart, efficient, and ran the cabling in a very neat fashion. We went from paying hundreds of dollars with Big Cable to only $65/month for their 500mbps plan. The support over phone is also local and responsive. Our household has plenty of bandwidth, and with my wife and I working from home, we are able to do so in an effective manner. No longer do we have to do the dance with Comcast each year to plea for a better rate. And the best part? No data caps to worry about. Twist will also give you an Eero router (or two) for WiFi if you need it. They are super easy to manage and set up, our wifi coverage is on point across both floors of our house. If you work from home, stream a lot, or have a gamer in your household, Twist Broadband is the way to go.

After four months, I am even more delighted. Great signal, only one daytime outage of about 10…read moreminutes, so much better than AT&T DSL. ---- In my area of San Jose, the Internet options were Comcast (Ugh!) or AT&T's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. Installation included two eero 6+ mesh routers, which provide strong coverage throughout our house. The eero app must be installed on your phone for the installer to proceed. Maybe Sail Internet limits the available options on the eero app. Because of limit control options, it took hours to successfully add some old devices, particularly my Sangean and Auna Internet radios, to the network. TIP: For those who are not network experts, I recommend asking in advance if the installer can verify the network connections for all devices (robovacs, alarm devices, streaming boxes, TVs, printers, etc.) before departure or that you have a tech-savvy friend to help with connection issues after installation. TIP: Changing the router's network password to the same as your old router's password will make the changeover much easier.

Xfinity Store by Comcast - Inside

Xfinity Store by Comcast

(6 reviews)

The few times that I've had to visit an Xfinity store, there's always been a long wait. So this…read moretime, I made an appointment online. However, when we got there, there were only a couple of other people. They took the next person in line and didn't check appointments. It was ok because the wait was only about 5 minutes. The place is nice inside, and there's a comfortable waiting area. I came to cancel my service, and it went very smoothly. They tried to offer me another "deal", but there wasn't too much pressure. The person who helped me was professional and friendly. I'd highly recommend coming into the store for any Xfinity issue over calling their support line. The support line is staffed by contractors who don't really know what they're doing, but the staff at the Xfinity store are really knowledgeable.

I have been going to this store since moving to Fremont in 2021. On previous visits the staff would…read moremake an effort to help with items I could not do over the phone with Xfinity Customer Service. I had cancelled my account 4 months prior and returned to the store to reactivate as a new customer. I got exactly what was offered online and when I told the rep that my work reimburses me for my internet he mentioned that he was no longer able to provide me with a $200 Visa gift card, which makes no sense. I had explained that I needed the Wifi extenders since I live in a condo and my personal garage is 4 stories down and he never offered the gift card and told me to go home and it may work with the standard gateway which again made no sense. I wanted help with my parents account but after how I was treated I thought it would be better to just call the customer service line, which I did and had their account moved under my name. I returned to the store 30 minutes later and purchased a Wifi Extender after the rep told me "it is very expensive" when I asked him to get me one. I was also told the extender was new, but it clearly was not since he opened the box in front of me and it was not sealed. I'm not sure why I was treated that way, but I'm not coming back unless it is to return equipment. I was really disappointed and I hope this review with help to get things back to the way they were at the store

Tekify Fiber & Wireless - isps - Updated October 2026

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