They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

Been with Sail for 5+ years now. I'm getting the advertised speed and reliable service. They do…read morescheduled maintenance once in a while, but it's very late night and hasn't been a big deal. I kept hoping one of those updates would mean a speed bump, but not yet. I did see another review where someone mentioned almost 1 Gbps up and down -- guessing that's not residential. Would be nice if those speeds made it over here.

Our company has been a Cross Link customer from practically their beginning over 20 years ago…read more Their internet speed is fast, the internet phones work very well, pricing is fair, response to service issues or questions when necessary is very prompt and when you call to speak with someone you reach a person who can help you.

Can't say enough good things about Crosslink, their service and team are by far one of the better…read morevendors in the Bay Area for the services offered. Anytime there is an issue, Clark and his team are just a phone call/email away. Its so hard to find good service these days...you wont be disappointed with Crosslinks! We currently have all our internet/wifi and phone system with them. Being a busy small business ourselves, its imperative to have our wifi and phones in good working condition...we have yet to have any issues with Crosslinks!

My husband and I had dealt with many Xfinity stores the Oakland and the San Leandro store. His…read morephone stopped working and he was already on his fourth day.. for some reason, the e-card was not connecting, and no one knew what to do with it. We came to the Union City store, where Felix Aguilar was there.. He took the patients to listen and the time to fix the phone.. this man should be a manager, his professionalism, and how polite and comfortable he made us feel through this frustrating process that we had already been through. Felix Aguilar retail sales. Everyone should request him.. He's the best of the best of Xfinity.. what a great representative for this company. I can't even explain to you how frustrated and angry we were of the issues that could not be corrected.. he fixed everything this man deserves a definite raise or promotion. Because of him we will stay with Xfinity and will probably always go to the union store.. and we don't live close to their. Thank you, Felix. I can't tell you how much we appreciate you.. Wilson Nacario and Deborah

Visited the Xfinity store in Union City to pick up a self-install modem. This appears to be a…read moreflagship location in the only major shopping center in the area, so a busy Saturday night is not surprising. What was surprising was that only three associates were working while the store was packed. I was told that even simple self-install modem pickups go through the same queue as full-service transactions. That meant a long, awkward wait just to grab a pre-ordered box. To be clear, the employees were apologetic and professional. They were doing the best they could with what they had. This is not a frontline issue. However, from someone with 15 years of retail telecom experience (including time with AT&T), this is a staffing and workflow failure. Peak retail nights in high-traffic flagship locations require proper coverage and throughput planning. An express pickup system or adequate staffing would dramatically improve customer experience. I genuinely hope the regional director reviews store performance and addresses this. On a major shopping night, this level of understaffing is unacceptable.

Been with Tekify for almost half a year now. 97%+ it's reliable and has no issues - which is miles…read moreahead of Xfinity. The Good ° $65 a month, no guessing ° More reliable than Xfinity ° Better Customer service than Xfinity & AT&T - You can reach them by text and they respond back quite quickly ° Easy & clean installation ° Upload speed is amazing! I'd only get 6-14 Mbps with Xfinity, so 90 Mbps is a huge upgrade for streaming The Bad ° The wireless point to point isn't blazing fast. Average 315-420 Mbps - Only really felt when gaming or updating The Ugly ° Not Tekify's fault, really it's largely the whole bay area, but no fiber option at my old house and at my new house ° Can't service a lot of friends I've recommended because of trees blocking line of sight Xfinity had better speed overall but I was always guessing what I'd get from day to day and it would always randomly go down. For half the price and better reliability and customer service, Tekify is a much better value!

We were getting more and more frustrated with Xfinity internet due to outages and rate increases…read morewithout notice. We did a ton of research before going with Tekify. We worked with Ryan, who was able to answer all our questions. Their monthly rate is 1/2 what we paid for Xfinity. It's only been a week, but our internet has not dropped once. Moises, the installer, arrived on time and did the entire installation himself in about 4 hours. He first set up a temporary antenna to check the download and upload speeds. Our speed was even better than what they had quoted. Once the antenna was set up on our roof, a cable is then connected to an outlet in our house. Once we set up our routers, everything worked seamlessly. Moises didn't leave until we confirmed that all of our devices were connected. If you live in the Fremont or neighboring areas, I highly recommend Tekify for your internet service.

My partner and I were looking to get onto same plan, upgrade device, and possible buy a new…read moreproduct. Angela, made the transition from one plan to the other very smoothly. I was able to upgrade my old device and get everything set up right in store! I was very pleased by my experience with all the workers in store today! Thank you Angela for going above and beyond to make everything as convenient as possible.

If I could I would give them 0 stars! Please beware, this place WILL scam you…read more Been customers for over 2 years, and I went to get my home internet plan checked. I wanted to stay closer to what I had been paying for the past 2 years. They completely switched plans, not telling me what they were doing. They ended up putting me on a more expensive plan telling me it would be one price, only to realize it's actually more than double of what they said. Went back into the store to sort it out and said there is nothing they can do and to go to a corporate store (they are apparently a franchise). They lied and now I am locked in a plan I did not ask for nor was it explained to me and no one is willing to help or acknowledge how the associate lied about something and they won't fix it.

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

I had to absolute worst customer experience here ever!! The guy on the phone was so rude he hung up…read moreon me before I even finished saying what the problem was. The second time I called the same customer service number 1 week later at (844) 429-1763 the same guy picked up again. This time he was extremely condescending and kept repeating the same thing 3x and then spoke at a super slow speed saying since I can't seem to understand him, he was going to say each word at the speed of a turtle since I was too stupid to understand him apparently. What he was repeating to me was that I would have to pay a lifetime fee of $300+ on top of the $400 I just spent on replacing an old Orbi. I just wanted to know more about this new system he was telling me where they no longer provide the security since after 2026 products and now you have to pay this new hidden fee that they never mentioned anywhere before unless I went and asked them myself, which in this case he was so rude about it that I will no longer be a customer here and I'm returning all their products. It's so bad never ever buy their stuff.

Subject: Complaint Regarding Defective Product and Unfair Refund - NETGEAR MK62 via Fivestar Depot…read moreon Amazon I am writing to formally express my disappointment regarding the recent purchase of the NETGEAR Nighthawk Whole Home Mesh WiFi 6 System (MK62), purchased via Amazon from Fivestar Depot. This was my second purchase of this product. My first unit worked for approximately 14 months. However, with this second unit, one of the two components (either the router or the satellite extender) was non-functional upon arrival. I contacted Fivestar Depot immediately. While they did respond with troubleshooting suggestions, the issue persisted. I then hired a professional IT technician--at our own cost--to attempt repairs. The technician was able to get the router to work temporarily (for 3 days), after which it failed again. This clearly indicates a defective unit, not user damage. Following this, I contacted both Fivestar Depot and Amazon, and returned the item expecting a full refund. At no point was an exchange or warranty service offered. To my surprise, Fivestar Depot withheld 50% of the refund, claiming the item was "used." I find this unacceptable. Naturally, I unboxed and attempted to use the item to test it--it arrived defective. There is no evidence that I caused damage in the very short time we had the product. I believe: The item shipped was already partially defective. I took every reasonable step to resolve the issue. The current situation reflects poorly on both Fivestar Depot's business practices and NETGEAR's oversight of third-party sellers.

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!