I don't watch a lot of TV and recently, downgraded my plan...let's keep it real..why am I paying close to $200 for background noise for the most basic of channels? Oh Xfinity got ya tied with those packages for internet! #Ridiculous! After dealing with online Xfinity assistance, calling 3 separate times, talking to different reps (within the U.S then outside the Country) and transferred to numerous departments (retention) not deviating from a script it was a major pain! Just keep my internet and lower my %#*#&$# plan! Sheesh Fortunately, an Xfinity Store by Comcast is now in Hayward. Walked in on a weekday which is always the best time to visit (or make an online appt) even if dropping off and picking up NEW equipment. I was quickly greeted by Julia who was friendly and helpful. Brandon, the store manager was equally helpful, patient and explained what was needed and my plan. Bryce who was shadowing mentioned he was new and apologized for any delay. Overall, wonderful customer service (without judgment) as negotiating a plan and getting new equipment is not my forte! Something I wish I had done instead of calling and trying to handle things online. I was outta there within 15 mins! Even though Xfinity Store by Comcast has been at Lincoln Landing (at the former Mervyn's Headquarters) since Dec 2024 I don't think word is out yet as my visit was quick and painless with no wait! Located along Foothill Boulevard next to Sourdough & Co (yummy!) and visible from the main thoroughfare. Plenty of lot parking with other eateries nearby: Chipotle and Habit Burger. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Hayward, California

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Caylena was super nice, helpful, and knowledgeable! She made my visit to the Xfinity store quick and easy, answered all my questions, and provided excellent customer service. Thank you for such a great experience! read more

Who is taking care of the quality? Fabulous the value no charge it all to exchange my old modem for my new modem. The staff was amazing. They greeted me as I enter the store. The store is awesome. Clean smells really fresh the team and they are very alert and they know what they're doing shout out to the foothill Xfinity store for being number one with their customers. Customer service is A1 and they Stewart most definitely I guarantee they're going to greet you when you get to the door I wasn't even in the store pass by and I said no this is the right place walked in and the young lady greeted me and help me immediately shout out to your whole team big ups. read more

Xfinity Store by Comcast - Brand new modem thank you Xfinity foothill blvd store Hayward Ca - Internet Service Providers Near Me - Hayward, California

I switched my cell phone service over from Metro to Xfinity and the person that help me was all that and more he knew exactly what he was doing he was trained well that means he's a good listener. Ask for Brice when you go in next time tell him Roxy sent you. Best customer service person ever his is read more

My partner and I were looking to get onto same plan, upgrade device, and possible buy a new product. Angela, made the transition from one plan to the other very smoothly. I was able to upgrade my old device and get everything set up right in store! I was very pleased by my experience with all the workers in store today! Thank you Angela for going above and beyond to make everything as convenient as possible. read more

If I could I would give them 0 stars! Please beware, this place WILL scam you. Been customers for over 2 years, and I went to get my home internet plan checked. I wanted to stay closer to what I had been paying for the past 2 years. They completely switched plans, not telling me what they were doing. They ended up putting me on a more expensive plan telling me it would be one price, only to realize it's actually more than double of what they said. Went back into the store to sort it out and said there is nothing they can do and to go to a corporate store (they are apparently a franchise). They lied and now I am locked in a plan I did not ask for nor was it explained to me and no one is willing to help or acknowledge how the associate lied about something and they won't fix it. read more

Sebastian, a clerk tech there has excellent customer service! Helped me exchange my old 5 year old modem for the new one. I had a 10:00 am appointment right when they opened. It took less than 10 minutes and I was out the door. read more

Xfinity Store by Comcast - The new Xfinity modem. - Internet Service Providers Near Me - Hayward, California

So I came here to pay my bill when I walked in I was not greeted. There was nobody there to say we'll be right with you or anything. I waited for about 10 minutes because everybody was with somebody so I tried to pass the time away. nobody still came and said anything so I decided to go next-door and get some food and then come back when I came back. There was a spot so I ask the guy if I could pay my bill. He said yes I told him it would be with cash. He asked for my phone number. He starts fidgeting on the tablet trying to find me then a lady walks in. He tells her I'll be right with you and sends her to the back, then he asked the other guy if he would take my cash payment the store is still open mine you mean the boys says that the cash drawer is locked and they can't take any payments then why are you open? Customer service says if the doors are open that mean you should be able to take payments via cash or credit card that is why I gave them a one and no I would not recommend anyone to come to this location unless you have to. read more

If there is 0 star I would pick that rather than one. Came in on Sat morning with appointment, no greeting by the staff but said to us there is one ppl ahead of you. Not even bother helped to check in. Compared with stonetown location staff there will acknowledge you, check in even with customer and let you know ETA, this one sucks! That lady definitely need training again! read more

Xfinity claims to make it easy for the customer to move... when we moved we waited around 3 times for a technician to come set up our internet because our new place didn't have an outlet yet. I was stood up 2 times with no call or anything. I had to call Xfinity to try to find out what happened. I can't believe Xfinity charges me for a technician service that is so unreliable. Then our third appointment with a technician called 40 minutes early saying they would be there before our appointment was planned and when my wife told them that we would not be able to do an earlier time they said "someone messed up then" My wife told them that we would be there during our planned time and could not be any earlier because she was at work. They must have moved around some things because a technician showed up at the end of the time and was in a big hurry to get the job done. He drilled a hole in our house too close to the base board now the outlet plate is part on the baseboard and part on the wall with a huge gap. The hole that was made was never sealed up on the exterior of the house. The wire that is outside our home is not secured and hangs for a good 15 yards at my 2 year old daughter's reaching level. On top of all this, when he left he did not clean anything up, leaving a pile of debris, screws & trash on the floor. I have tried calling to make a complaint and damage claim twice, but as soon as the ticket is created about two days later, the ticket is closed and nothing ever gets resolved. Every time I call it takes me about 20 minutes just to get on hold for a representative. Then the representatives take forever to process the claim. We have been with Xfinity for about eight years and this is the worst experience with an Internet provider I've ever had. read more

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I had a mobile phone with broken screen and needed a replacement. I went to the xfinity store on Foothill and started the process. On the first visit I was told that it is better, that I have it fixed, It is cheap motorola moto g5. It was strange advice. So I went with that advice. That turned into another disaster, because a repair place did not fix the phone and charged me 113$ for the fix. But this is for another separate review. So I went to the xfinity store for the second time, I was served by saleswoman named Carmen, At first everything seemed ok and I picked the same new phone as before. Then came time to pay. During wait times and various verifications Carmen and here next associate glanced at each other. That should have been a warning to me. I asked to pay the whole amount instead of monthly payments. Then she asked me to electronically sign some paper which I did not read. But I asked her, that I do not want my plan and terms changed and looked her in the eyes. She replied that nothing changed. It was a lie. When I came home, I found 3 emails switching 3 phones on my account to extreme unlimited from by the Gig plan. Cost difference about 100$ a month. So I went to store 3 more times to switch back. And was told that they can not switch it back, because transaction did not process. Finally I was told to switch by calling xfinity, which currently does not have published number. It looks like the only way to fox this is to switch all 4 phones to a different mobile operator. This place deserves zero stars read more

I had the most exceptional experience with Julia, who was the sales associate who worked with me today. As soon as I walked in the store, I was greeted with such politeness and immediately was given attention to my issue. I had spent hours on the phone with Xfinity Support only to walk into the store and get all the help that I needed in under 10 minutes. I absolutely Loved the young woman who helped me. She was amazing! read more

I made an appointment today to visit this xfinity location in Hayward, and met with Jaden. Jaden was incredibly patient and very helpful. He helped me solve a problem that I had not been able to solve for a few months. I am extremely grateful. read more

Lucky and Bianca at Xfinity gave us such great customer service, they went above and beyond to help us change over to Xfinity mobile, they were patient and professional throughout the whole process. Thank you. read more