Lois lal was absolutely amazing with the best customer service. I recommend everyone to talk with her regarding your account. Lois made our experience worthwhile. Thank you read more

Had the opportunity to work with Lois L. She is professional,friendly and very knowledgeable about the services that I needed. She offered everything that she felt would be beneficial to me. I left there feeling accomplished and very pleased with the services that were provided. Way to go Lois at Patelco Hayward CA. read more

Great customer service. Lois Lal is wonderful! She helped us open a new account and explained everything patiently. Then we had an issue with a deposit, and she figured it out, found a solution, and got it done. She also helped us with a cashier's check, all in one session. Also, the security at the front door was very professional. I'll definitely recommend them to all our friends. read more

Needed support woth fixing a balance on my account and Eric the branch team lead was able to help me out. It is hard to find companies that give this kind of human support vs referring to emails and phone numbers. Appreciate the extra effort. read more

Just went to pay for my car payment and there are three windows open because there are three people at the window. One teller name Zad seems like the ONLY one that is working and the other two ladies was chatting about their personal life. SMH. If they want to chat then they should have been in the back somewhere and chat it up instead of making customer seem like they ain't trying to help the line. Thank you ZAD for working :) read more

The guy that help us was very efficient, done with my business fast, got out receipt promptly

Wani dang great member solutions specialist. She helped me with welcoming hands and motivation to get the job done. She could've easily turned me away, but she decided to help me out even though it was a few minutes, but the service was 10 out of 10. I would recommend this patelco credit union for anybody that's looking to open up a new account go see wani dang she's the best read more

Thank you, Tashae With you genuinely listening to my consumer concerns, you went above and beyond to get my issue resolved. This gave me back the confidence that there are still good people out there, that really wants to make their business better. I'm so glad that you took my feedback, and I saw the genuine growth that this branch is trying to make after my experience. read more

I was seeking an account at a credit union since realizing the benefits & perks that are offered for it's members. Patelco happen to be nearby, therefore I decided to open a new account at this particular location. I found exactly what needed once I was assigned to Ramon Ortiz for new account services. He was very knowledgable and took his time to find out my needs before offering many of Patelco's services. It was a very personable experience and ultimately I was able to diversify my portfolio & improve my overall banking experience. Many Kudos for ease of access to the banking process and is looking forward to being a member of Patelco Credit Union for many years to come. read more

Patelco Credit Union Hayward - Tell Ramon what you're looking for and he'll cover everything from A to Z like he did for me. - Banks & Credit Unions Near Me - Hayward, California

I had occasion to stop by this Patelco branch for a minor transaction. I've been a Patelco member for a long time and noticed the service of this credit union slowly break down over the past few years. This particular branch is a reflection of that disintegration. I had not visited this branch before and my review is on that one and only visit. The ATM machine was not functioning and had a sign that was written in marker affixed to it that announced that it was broken. The entrance to the office was dirty with leaves and random trash swirling about. I needed to do my errand and was determined to go in briefly to take care of it despite my misgivings. I don't think I've ever seen a bank location with such filth. There was loud pop music on the speakers inside which gave the environment a forced, intense feeling. I don't think banks should have music at all while people are waiting for service, let alone loud pop music. The teller who helped me was pleasant enough although on this day, her tone was dismissive when I asked her for a simple accounting of my balances. Apparently, Patelco DOES NOT PRINT ACCOUNT BALANCES on a transaction slip. Instead, they write it down on a stick-it note and hand it to you. Wow. Now...I knew this but I thought it was only for a random branch with random computer issues. This Hayward branch is probably the fourth branch I've ever visited and they do it here to. I think this is highly unprofessional and puzzling because the clerk gives you a transaction slip for every thing except for the total balance. It makes no sense. I didn't appreciate the dismissiveness in the clerk's tone regarding this simple request. It made me feel stupid and put upon. Perhaps the loud music made the experience worse (which is why banks shouldn't have ANY music playing). Money transactions are serious for everyone who visits banks. And the tone there made it into some kind of a weird party that was inappropriate. In any case, that's the last time I visit that branch of Patelco and frankly, the overall deterioration in service (I include online, phone and 'mail' service) gives me pause and I may just close account entirely. As far as I'm concerned, Patelco is not a good place to keep your money anymore. read more

Waited over 30 minutes to open an account, but no one wanted to help me all they did was sit there and talk and left me in the waiting area

Ramon Ortiz is the best banker I've ever met. I came in steaming and upset with my previous bank. Ramon took care of me, explained everything clearly, and genuinely cared about my well being. So far i am very pleased with their service and services. Thank you. read more

This is my regular branch and I always have a great experience there. I am writing this review to highlight excellent service I received yesterday. I have attempted opening an IRA online and rollover my 401k to the new account since May. The process to complete opening the account has been such a headache with miscommunication online. I arrived at Patelco Hayward yesterday with my rollover check in-hand and I was so impressed with rep Denisse and her patience and willingness to help me. Getting everything figured out and completed required her to work after the bank was closed. She did this without complaint and was very kind and thorough. She was able to take care of my needs and went above and beyond. Excellent service like she provided is the reason I'm a patelco member. read more

Ramon is an amazing staff member he deserves recognition and a raise!! Great employee!

Went in to Patelco in Hayward over the weekend. Ran into some issues with application online and Joseph L. was able to walk me through the application and help me with I needed. Appointment was quick and I was in and out within 15 minutes or so. Thank you! read more

The bank tellers and management are great! But Patelco as a company needs to refresh the branch. The inside is small and not updated like most locations, presentation is everything, especially for the banking system. It's not in a great location the shopping is old and the property manager needs to step up and make changes. read more

The Fremont branch of the Patelco Credit Union office was closed Thursday with only a sign on the door stating "This Office is Temporarily Closed" with no other explanation. On Friday, there was another sign on the door next to the first sign stating "This Office is Closed" still with no other information. I am not happy with Patelco for not at least sending an email, telling that the Fremont Office would be temporarily closed, or permanently; which ever. And also, no one that I talked to on the Patelco phone line could give me any information about the closure. I was there to put money in. Now, I am thinking that maybe I should take my money out. read more

I appreciate not having a fee for my checking and savings accounts. We are helping them make money by putting our money in their credit union so we're helping each other. That shouldn't cost US at all. Every time I've had to visit the branch they were very professional. My only critique is there should be more actual branch locations in every state. read more

Came in to make a withdrawal. Clean facility inside. Nice and cooolllllll. Kayla was my CSR bank teller and she was perfect. Verified my info and completed my needed transactions. Thank you read more

Patelco Credit Union Hayward - Corner - Banks & Credit Unions Near Me - Hayward, California

Very kind and professional customer service, both in person or on-line. I have gone in with questions Or requesting information on different types of loans and accounts and always had my issues resolved in a positive professional and timely manner. read more

Came here to get a small loan and Denisse originally helped me on 5/12/24. She was great, super friendly and professional. Came back 5/16/24 to try and expedite the loan process because I needed to pull the cash right away for a purchase and Khalid Safi was more than helpful! Just asked me for a few things, took care of me right away and I was out the door more than satisfied! Definitely recommend this location. Thanks guys! read more

I'd like to give a big shoutout to Ramon, he's the banker that was able to help my dad and lower his interest rate from 37% at a previous bank to 12% here. He did a amazing job explaining it to my dad and translating it to him while taking his time while many people waiting in line. He deserves to get his recognition so I want to say a big thanks to him and his service at this branch is obviously highly requested! read more

A friend recently referred me to Patelco Credit Union for help with boosting my credit. Specifically, Ramon Ortiz, their financial advisor. He helped me obtain a 10k loan to diversify my credit history by adding installment debt and not just relying on revolving debt, such as credit cards. Along with getting a loan, he recommended opening a money market account with a high yield interest and a overdraft protection account- which was just another plus for me. I was very satisfied with his guidance throughout the entire process. He explained every detail with sprinklings of advice along the way. His knowledge and experience are used to the advantage of the client, which is why I felt very comfortable and am now happy to be part of Patelco! read more

Had me wait 1.5 hours to tell me to call a 1800 number biggest waste of time line was out the door for that entire 1.5 hours will be going elsewhere read more

I have been a member since 2021 , I been working with the cfs Ramon Ortiz for almost a year and a half he showed how to build credit grow my savings in a money market plus account and teach me about lower rates on cash out refi on 2 of my cars he helped me get an cash out refi auto loan approved for an emergency I recently had and worked with underwriters on a compromise to approve my loan by paying off a smaller balance auto loans to approve the new loan. He helped me process a trust applications to prevent probate court if I ever pass away he did so much for me on educate me in my finances and caring about my financial wellbeing . read more

I've been going to this bank for almost 7 years now. They have great customer service and are very quick and efficient. They have helped me with many things, and have always left me satisfied. read more

So far not impressed. After numerous calls within two days regarding fraudulent transactions on a newly opened account (cash withdrawals, numerous unauthorized/unknown check deposits), all I get from all the evasive personnel it's a waiting period. In the meantime, whatever money I transferred prior to this nightmare situation has been depleted clean, and no information on when I will have access to my actual funds. Real ethical practice Patelco! Going on day three, and still no information.... read more

Great service the people there are always friendly, I find when I asked him questions everybody in the establishment is fully aware of their products and services. read more

Convenient location but always super busy with a long line. It could be the time that I usually go but I highly recommended that they consider getting more then just one ATM. On a positive note, the staff her are super friendly and ask life like questions instead of the usual "hi how are you". They actually seem like they like their jobs lol. read more

Patelco Credit Union Hayward - Banks & Credit Unions Near Me - Hayward, California

By far my favorite Patelco branch in the area with the friendliest staff. I recently had something very stressful happen and Joseph in particular was extremely friendly and helpful. So was Kayla. (Katy?). I definitely recommend this branch for in-person service related issues. read more

They were very helpful today. This was my first time at thiss branch since moving to Hayward. And was lucky enough to meet with Elizabeth. She Took CARE of me! Very good customer service.. And the credit union is great too with the fantastic services and rates they offer. read more

Patelco Credit Union Hayward - The best.. she knows what shes doing - Banks & Credit Unions Near Me - Hayward, California

How does a bank not have any quarters. This is ridiculous and after standing in a long line of 6 people. No sorry for the inconvenience...

DO NOT BANK WITH PATELCO!! They will not protect your account from scammers or fraud. I was banking with them for a long time & my account was hacked unfortunately. Patelco did NOTHING for me. I ended up owing them money smh. People say credit unions are better but just stick with Chase or Bank of America. read more

A great big thank you to Nicole at the Hayward Branch. She was extremely helpful and great customer service. I am extremely grateful to have Patelco and their team by my side. It was a pleasure to work with her. read more

The customer service is great! Demarco and Tatiana are very professional and friendly. My experience with getting a personal loan was efficient, fast and convenient! I highly recommend. read more

So recently, Patelco's fraud department contacted me and let me know that there was a strange debit card transaction on my account. I hadn't checked my account balance that day and panicked, thinking the absolute worst. Turns out some jerk charged a couple of hundred dollars at a major department store in the South Bay, using my debit card number (mind you, my card was sitting in my wallet and I was at work when the charges occurred). Patelco's systems immediately flagged this transaction as suspicious and shut down my card for further use, eliminating the potential for additional loss. How awesome is that? I visited the Hayward branch on Amador the very next day and the employees there were great. They gave me a temporary debit card, ordered a new debit card for me, and walked me through the process for officially reporting the theft of funds. The money was returned to me in just a couple of days. Outstanding! I was beyond pleased and can honestly say Patelco is a safe institution for your banking needs. They rock! Special thanks to Meddy and Phil - also another lady who was training at the time. read more

Atm never works, only 1 or 2 tellers daily, people lined up all the way to the front door like dmv, high turnover of new employees, so you cant even build a rapport with any workers, employees lack sense of urgency, they will make you wait until you die. My suggestion go to another location. read more

I seen Patelco's ad at the coliseum so on my day off I went there hoping to get my APR lowered for my loan. Met with Tia and she was awesome. She even worked through her lunch so that we wouldn't be passed around to someone who didn't know our situation. :) Anyways. The bullshit, bologna, phony, liar liar pants on fire piece of shit finance manager at BMW Pleasanton freaken lied to me and said although my credit score was good no credit union would give me less that 4.9 because I never purchased a car before. And with the first try, the wonderful Tia was able to get my APR lowered to 1.99 without a consigner etc! Now my monthly payments have dropped and I'm a happy camper. read more

I can't believe after opening a new account for a large amount into a money market plan, been waiting for ATM card; had to come in today to deposit a check. After 40 minutes waiting told it was never ordered, told they can give me a card today but cost 60 dollars; what kind of service is that! They didn't order it, it's not my issue; but told they can create a card there fir 60 and it's late because they didn't order it; I'm supposed to pay the rush fee. What the heck is wrong with that picture. Instead I'm told I can pay it and get it. They can't waive the fee. They never ordered it. Now I have to wait again while they order it. Told should get by 6th per identify. If not received I will come back and with draw 14,000 out and close account. Very upset being a new customer. Horrible service!!!!!! read more

After departing a gig at SFO (where my credit union lives), I was looking for a satellite branch closer to home. Tracy found Patelco and we learned that I could do all my SFO-type c.u. transactions there rather than mailing in documents or trampling across the Bay. Unfortunately for Patelco, my first meeting with them involved a mysterious application of doggy-doo on my bag. These kind folks alleviated my mortification with loads of handy-wipes and understanding. To this day, I am unsure from whence the doo came. A subsequent visit involved several different transactions for a business trip, and Jonathan was my teller. He is friendly, patient, and informative, and handles everything effortlessly with a smile. I am almost sorry we will be moving as this branch has been lovely from the get-go. Good thing there is a Patelco near our new domain and we hope that the level of service there will be equivalent to the Hayward location. read more