This review goes to Jesus & Allan thank you so much for walking me through the process of getting a…read morenew car. I always avoided a dealership because it can be a daunting experience, I've never felt rush or must buy right away but I did end up buying a new car from this dealership. This particular location has the best team to assist you, I will definitely come back here again. Thank you Jesus & Allan.

Another dissatisfied customer. Proceed with caution. We gave Mr. Aayar $9500 cash. He sold us a…read morevehicle with lots of problems. We're spending over $4000 to get it fix. DO NOT TRUST THIS BUSINESS

Lois lal was absolutely amazing with the best customer service. I recommend everyone to talk with…read moreher regarding your account. Lois made our experience worthwhile. Thank you

Had the opportunity to work with Lois L. She is…read moreprofessional,friendly and very knowledgeable about the services that I needed. She offered everything that she felt would be beneficial to me. I left there feeling accomplished and very pleased with the services that were provided. Way to go Lois at Patelco Hayward CA.

Shout out to Ramiro & Hugo! We have bought of 3rd car from them this past weekend. They made it…read moreeasy and very comfortable. so happy and please with their attention and help!! . We Always say we are just going to see what they have, but we always end up walking out with a new purchase!!! We purchased our first car back in 2016 a 2014 Escape. 2017 we welcomed our first baby girl together and decided to get a bigger car. we went to check out what they had in stock and trade in the Escape for our now 2015 Dodge Durango haven't had any issues. they made it super easy!!! We decided to came back since we totaled our 2011 Toyota. we were just going to look around, but we found exactly what we were looking for!! We didn't have to think about it twice. mileage was perfect, year 2019, test drove it, looked at the numbers, and let me you they made it happen, for our monthly payment. exactly in our budget. couldn't of asked for anything more.

Don't buy a car from these scam artists they sold me a car while on mental health meds and never…read moreread me what I was signing becareful and there cars are over priced and sell fake warranty's .

Took my mom to buy her first car and it went smoothly from when we entered S&R to the process and…read moreto driving the car out. Great customer service from Esmeralda and the Manager and their team. Thank you again for a wonderful experience

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

5 Stars to the excellent selection of luxury-sporty cars & SUVs…read more5 STARS to ZM's reasonable prices 5 STARS to JOE the sales person 5 STARS to their team (the other sales guy & Nammoth the mechanic) Porsche Cayenne is what I ended up buying & have simce had it for 3 days now and loving it! The car rides smooth & feels safe! I plan on continuing to do business with ZM. WHY? I like to take my time looking at cars & Joe was great to work with. I need to improve my credit score so he spent at least 1-2 hours finding the best financial plan for my budget. Joe and the others were easy to talk with and it was quite obvious they take pride in their work. Joe & Nammoth answered all my car-detailed questions & I never felt rushed. Thanks Joe!

This place sells defective cars. The car we bought turns out had damage that any mechanic would be…read moreable to easily identify. Then they slow walked the registration. Almost 6 minths and still no tags or registration. ​

I really needed a loan to get my car out of the impound. My cars been in the impound for a couple…read moredays and every day it's there it keeps getting more expensive. I didn't have any money to get it out of them home so I decided to get a loan. The loan is very easy to get approved and I got the cash to Sameday. So I was able to get the car out of impound and now I'm very happy to get it out of there. The whole entire process is very simple. I really liked how the staff was very attentive. They were very patient and they were very helpful. I highly recommend this place to anyone that is looking to get a loan.

So I called up this company recently because my car was impounded and I needed a loan in a urgent…read moremanor.. after receiving a estimate with the rep she qualified me right away and I got approved for a loan that same day. Super excited at the help and that I was able to get my car back and fixed. Thank you so much TFC title loan for helping me!!!

The owner of this horrible place is so rude... if you looking for a nice looking car that will…read morebreak down on you come to this dump... if I could give it a zero stars I would

I will give you 1 star because the app doesn't allow me to give you 0! a dealer if cars that didn't…read moredeserve to be open doors. I buy a pickup truck for my family's livelihood. I even closed a deal, but after the study was finished, he said he wasn't going to sell me anymore. and pay our rent. when we went to ask why no more iOS to sell we were discriminated against badly treated and offended. no family deserves to go through what we went through that no family man is humiliated as we were! fifth-rate store, represented by an owner who thinks he is dealing with garbage and not people. NOTE 0. Divine justice will charge you for every humiliation you have done to us. no and professional has no words man. do not keep your word and mistreat family DO NOT BUY IN THIS STORE IF YOU DO NOT WANT TO GO THROUGH HUMILIATION AND BAD TREATMENTS NOTE 0

This review is for Eddie Vitan, he was helping me when I was looking to purchase a car from this…read morelot. His ability to engage with people and his attention to detail is what really sold me. Unfortunately I found something else somewhere else, Eddie was understanding and just happy I found something that was more suited for me and that's the marksmanship of a great sales consultant. I recommend Eddie services if looking to purchase from this lot

If I can rate this zero stars I would . -They checked 14…read moreinquiries without notifying me. Not once did they ever mentioned this! Now my credit is beyond ruined! -Do not purchase any vehicles from here ! I purchased a spark and I immediately returned it.

My husband and I had the best experience at Subaru of Hayward. From the moment we walked in, we…read morefelt genuinely cared for. The team went above and beyond--opening doors, communicating clearly, and making us feel valued, not just like another sale. We had a completely different experience at the Subaru of Fremont location, where the energy and customer service were disappointing. In contrast, everyone in Hayward was welcoming, attentive, and eager to help. A special shoutout to Pac, who sold us our vehicle--he was incredible. He answered all our questions, addressed every concern with patience, and made the entire process smooth and pressure-free. We also appreciated Vladimir, the general manager, who was very kind and professional. Overall, we highly recommend this location--especially if you can work with Pac. Truly an outstanding experience.

It baffles me that in this day and age something so simple like an oil change could still be done…read moreso poorly, especially by a Subaru Mechanics, even when you specifically ask them on not overfilling the oil during oil change they still manage to overfill it. Why because you are just another number to them and they don't care. And don't even get me started on constant hidden fees that their service advisors hide, they tell you one price, but you will end up paying 200 or 300 more. For all sorts of disposal fees, even when you ask to grab the disposable product with you.

My kids and I have been discussing replacing our minivan with a smaller car for years, but I loved…read moremy minivan (still do) and couldn't imagine parting with it. Over the past few months, my son and I searched for affordable used cars, test-drove cars, shopped around for a good trade-in price for the minivan, and even posted the minivan on Marketplace. Yesterday, as I drove off the High Street bridge and returned home to Alameda, instead of turning left, I drove straight to Diamond Auto's lot. I recognized my son's dream car by the enormous spoiler on the back. I took it for a test drive. I sat with Alex to discuss the price. Today, my son and I test drove the car. We sat with Alex to discuss the price and the warranty (3-months, which isn't much, but it's 3-months longer than any other warranty we were offered). We came to an agreement. I gave Alex the keys to my beloved minivan (which is now for sale, by the way), a lump sum on my credit card, and drove away in a sporty sedan. It wasn't just that we found the right car at the right price today. We found the right salesperson. Alex is supporting the local community as well as his own family. He negotiates directly and clearly. He speaks respectfully to middle-aged women and teenage kids. No gimmicks. No pressure. No confusing equations. Tell him what you need, and he'll tell you what he needs. If it works, it works. If it doesn't, no pressure. I enjoyed doing business with him.

I had heard great things about Diamond Auto and about Alex, so when our family car finally gave up…read morethe ghost, my wife and I decided to check out their inventory. Their website made it easy to narrow our choices down to three cars before we even arrived, which helped take a lot of stress out of the process. When we got to the lot, the atmosphere immediately felt comfortable. Someone greeted us, let us know he was available if we had questions, and then gave us time to look around on our own. The lot was packed with cars, but the team cheerfully moved vehicles around so we could compare our options. They showed us practical features you don't always see on a spec sheet, like trunk space, rear AC vent locations, and USB ports, which really helped us eliminate some options. We test drove two cars, reviewed their deals, and met with Alex, who gave us his card. When we mentioned we wanted to look at other options they were completely understanding and didn't pressure us or ask for our contact information. We stopped by the nearby Toyota dealership since our old car was a Toyota, but the prices there were noticeably higher, even for used models. Two days later, we returned to Diamond Auto to try one more car. Alex even let us take it home to make sure it could handle our daughters' softball gear and our camping equipment. That extra step made a big difference. Once we decided it was the right fit, the financing process was quick and easy. We grabbed bagels next door while the paperwork was prepared, and less than an hour later we were driving home in our new car. It's been a month since we made our purchase and the car has been running great! We event took a road trip from Alameda to Portland and back. We are still thrilled with our purchase and will definitely return to Diamond Auto in the future!