Took my mom to buy her first car and it went smoothly from when we entered S&R to the process and…read moreto driving the car out. Great customer service from Esmeralda and the Manager and their team. Thank you again for a wonderful experience

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

They take social distancing and masks seriously here, it's what drove me to come browse for my next…read morevehicle. I was interested in a 2006 Hyundai Sonata and drove off with a deal I couldn't pass up. Barry was not pushy or pressured me into anything just very informative and fair when it comes to pricing. I took the car, paid cash and a smooth transaction all way through. I'll be back or recommend anybody I know looking for a used car!

DO NOT BUY FROM THIS GUY! He's a scam. I bought a car from him a year ago within less than a week I…read morehad a MASSIVE gas leak. That cost me over 2k to fix and I risked my life. This guy wouldn't even answer my calls took him MONTHS to get license plates. I had to nearly beg him. Fast forward to a year now HE PAID TO HAVE ALL CHECK ENGINE LIGHTS TO BE TURNED OFF. A car he sold me 4.5k I've now WASTED 9k on. He's probably going to deleted this review but DO NOT WASTE YOUR TIME ON HIM! WORST CAR DEALER EVER! He shouldn't even own a business he's a danger!

I went to look at a car that I was interested in and was treated with the upmost respect and…read morefriendliness. Jackie had the car ready for viewing and a test drive. I am definitely referring everyone I know to this unique (no pressure, no sales tactics) dealership.

We had such a great experience working with Jackie! From start to finish, she was professional,…read morekind, and very informative. She took the time to answer all our questions and made sure we felt comfortable with our purchase. Thanks to her, we drove off with our Honda Clarity and couldn't be more satisfied. Rose motorcars had a lot of options for us to choose from all staff was very attentive and helpful. Thank you so much!

I purchase an s u v flex from this place in the san leandro location…read more They are scammers They sold me a lemon car with many defects . They are not returning my calls or my messages. I will be taking them to small claims. They are not honest and they are scammers. The car broke down on me literally two weeks after purchase and all the lights came up. Red flag.They must have turned off the lights to trick buyers.y

I bought a Ford from this dealership for $4,100 and soon found out it had serious mechanical…read moreproblems that were not disclosed when I bought it. I've already spent over $1,500 on repairs and still need more work done. When I contacted them, they refused to take responsibility and only offered a small amount back. This was a very stressful and dishonest experience. I would not recommend buying a car from here unless you're prepared for hidden issues and no support after the sale. (San Leandro location)

Went to this dealership to see if I can find a good reliable car the manager Sam greeted me with…read morerespect and showed me all the cars that could fit in my budget and gave me so many options for financing. He is knowledgeable and experienced with best customer service and knows what he is talking about. I walked out happy with a great car that I always wanted to have. I recommend this dealership to all my family and friends. Thank you Sam!

Recently purchased a 2015 Honda Accord from empire auto I have to tell you Sammy is the man to see…read morefor fast efficient transaction We spoke on the phone a few times just to make sure I had the right car Drove out of the lot a happy man I fully recommend to seek Sammy if you're looking for a certain automobile

Abu is the finest person I have ever done business with and I'm 72. So honest and forthcoming about…read morethe vehicle I purchased and beyond helpful with paperwork and taking the time registering the car also. 100% integrity! Thanks again Abu Larry Castle

This was the best experience i've had service wise in a while. first off, the seller seemed more…read morelike a friend and less like a car dealer, i got an amazing deal and the dmv process was flawless, i plan on having my brother buy from here and you should too. I'm not much of a reviewer and this is the first review i ever posted on yelp, and for good reason thanks Castro Valley Motors!

They helped my fiancée get his dream car. We had tried so many other dealerships and this one was…read morethe only one that helped us out and didn't talk down to us. Reza was awesome and did what he could to help us achieve our dream, he was very communicative and down to earth. It felt like a welcoming place and after our purchase, everyone came out to bid us farewell and congratulate us. It really added to the experience. We will definitely come back to purchase our future vehicle.

My wife and I went in there to look at a Cadillac Escalade they had on the lot. we took it on a…read moretest drive the brakes were going to need to be replaced which I was okay with having to pay to replace them not a big deal. we went back to the dealer to finish the paperwork after we finalized everything and left with the truck, we went to put gas at Costco and that is when we noticed the transmission was acting up. We called them the next day, and we set an appointment up as they changed the brakes and took it to a shop to have the transmission "checked" they said it was normal nothing wrong then they try to sell me a warranty they said just in case. Fast forward 2 days later the transmission went out. at this point we've only had the truck for maybe 2 weeks when I had it towed to a transmission shop they said that the transmission fluid was changed in hope it would last long enough for us not to notice, now its in the shop for a transmission replacement which cost me 3500, would definitely not recommended this place.

Ray was amazing and so helpful with me and my family and our bus. Thank you, Ray and crewread more

Purchased a 2003 GMC Safari with low miles. Seller tried to sell the van as a clean title when it…read morehad a salvage title. I caught that thankfully. Renegotiated asking price since the van was a rebuilt title. Van began having overheating issues immediately after purchase after some troubleshooting it was discovered that I have a cracked head and seller just put some head gasket sealant in the engine and tried to sell the van without disclosing the mechanical issues. This dealership is very dishonest in their dealings, I would not recommend.

Adil got me the best deal on my car! He was great besides all the interruptions but he is all by…read morehimself! I appreciate him! Thank you I'll recommend this place to friends & coworkers!

My son and I came in to look at a car he had his eye on. Adil added no pressure to the process…read more Just honest and genuine advice. He got us an amazing deal on the car my son wanted. A beautiful Q50 fully loaded with affordable payments. The process was so simple and smooth. I highly recommend this location of your looking for a specific model with expert advice and no nonsense transactions.

**update - got the plates in June. Taking off his name as promised…read more They sold us a car in December, hasn't lived up to written in contract agreements, what he did follow through with (replacing parts) was total crap with crap parts that didn't work. He won't return phone calls or emails when I inquire why we STILLLLLL don't have our plates almost FIVE MONTHS LATER. Maybe this will get his attention....call me back...the black Audi Q5 right before Christmas...get me my plates and I'll take down this review. Until then....I hope everyone sees this and all the other accurate reviews of how shady your establishment is. And that's not even talking about the crap water pump that was broken "that service light just didn't get turned off" when we bought it. Remember you have our money for registration and plates...I'm calling the cops next. And don't give me crap about COVID delays...this was CHRISTMAS. Our temporary plates were expired before lockdown

WARNING: THREAT OF SCAM OR CON - Simply dishonest at best. So many cars and dealers out there. Find…read morean honest one. Short version: They try to rip you off, change the deal, do not honor written expectations, do not inspect the vehicle, try to take advantage of your situation, and do not keep promises. (keep in mind that I like to support small businesses and do not write bad review unless it is something really serious) On August 13th, 2019, I arrived at Hayward Auto Gallery and met with the owner Shervin and the sales representative Johnny. They knew I had been saving for their higher down payment requirement and planning to buy immediately. They already had an approval on financing and we already agreed on the loan terms. They knew it was a 3 hour drive for me to get there in the evening and I was arranging to meet a friend who was buying the car which I used to drive there. So, they knew I was highly motivated to drive away with the their car for sale. When I arrived, immediately, red flags. We began to transfer our belongings from the old car I drove to get there over to the new one and we found a vape pen in the new one. When the Shervin came out to greet us, he claimed the pen. Nice to know how the owner preps a car being sold and gets high while at work. Next, I ask about the 8th seat. The van is advertised, even now, as an 8 passenger vehicle. When I was at the dealership the first time to apply for financing, I was told, "The seat is probably with the detailer, we'll have it ready for you." Now that I was there to buy, "I don't know. The VIN dictates our website. I don't know why it says 8 seats. Does your old van have an extra seat you can move over?" Really? Next, I ask, "Did you get the window controls working from the driver seat? You said you just had to replace a switch." He says, "No, we forgot, but don't worry, we'll mail you a switch." Consider this - they claim the vehicle received an inspection, but it was missing a seat, could not control the windows, had a headlamp out, a piece of plastic that belongs somewhere loose in the back, followed by the vaping in the car, there clearly was no inspection nor desire to correct anything before selling. The problem might not be a switch and who pays for labor? So, since I was highly motivated to buy that night, with a friend waiting to leave in my car, I go into the office to finalize. He shows me the computer screen that begins with CASH PRICE: $15,999. I say, "That might be right, but I thought it was less, can we check the advertisement?" And he says, "That's the price and we took the ad down since you are buying the car." So I say, "Ok, but I think I have a photo of the advertisement." as I begin to look for the photo he admits, "Yea, the ad was less. We included a $600 'bank fee'". I was like, "What? I texted you confirming we were going with advertised price, minus down, plus tax and license just this morning." And he says, "I left my phone at home and did not get that text." I'll let you pause on that one. I told him firmly, "I agreed to pay the advertised price." So I say, "Yes, but you replied to that text confirming the corrections and the deal." and he says, "Actually, that was my wife that replied." (Reminding me to bring a utility bill). Yea, right, but get this... Later, after he sees the text exchange was at 7:30am, he says, "Yea, that was before I came to work, so that was me that replied." OMG, the tangled web we weave when we practice to deceive. He then goes into the poor me act, "Do you really expect me to pay the fees I incur because of you?" Now he insults my intelligence, but I want the car, so I say, "I'll pay your bank fee." Note that he tried to charge exactly $1,000 more without my noticing even though claimed the "bank fee" was $700. So, I say, knowing I was dealing with a liar and a cheat, "I will pay the higher price. I will pay your bank fee, on ONE condition: You must label the price on the contract with the advertised price first and then you label this sudden increase as "bank fee" and.... he refused. He said he could not document it on the contract as he was claiming it had to be. I know why he did not want it documented on the contract. We never got far enough to have him refuse the extra warranty he promised to be included in the advertised price. So, my friend did not get my car that night. I did not buy the van from this con artist. I drove home for another 3 hours - wasting a day and gas, but at least I can do the service of warning others. Don't reward this kind of behavior.