**update - got the plates in June. Taking off his name as promised. They sold us a car in December, hasn't lived up to written in contract agreements, what he did follow through with (replacing parts) was total crap with crap parts that didn't work. He won't return phone calls or emails when I inquire why we STILLLLLL don't have our plates almost FIVE MONTHS LATER. Maybe this will get his attention....call me back...the black Audi Q5 right before Christmas...get me my plates and I'll take down this review. Until then....I hope everyone sees this and all the other accurate reviews of how shady your establishment is. And that's not even talking about the crap water pump that was broken "that service light just didn't get turned off" when we bought it. Remember you have our money for registration and plates...I'm calling the cops next. And don't give me crap about COVID delays...this was CHRISTMAS. Our temporary plates were expired before lockdown read more

WARNING: THREAT OF SCAM OR CON - Simply dishonest at best. So many cars and dealers out there. Find an honest one. Short version: They try to rip you off, change the deal, do not honor written expectations, do not inspect the vehicle, try to take advantage of your situation, and do not keep promises. (keep in mind that I like to support small businesses and do not write bad review unless it is something really serious) On August 13th, 2019, I arrived at Hayward Auto Gallery and met with the owner Shervin and the sales representative Johnny. They knew I had been saving for their higher down payment requirement and planning to buy immediately. They already had an approval on financing and we already agreed on the loan terms. They knew it was a 3 hour drive for me to get there in the evening and I was arranging to meet a friend who was buying the car which I used to drive there. So, they knew I was highly motivated to drive away with the their car for sale. When I arrived, immediately, red flags. We began to transfer our belongings from the old car I drove to get there over to the new one and we found a vape pen in the new one. When the Shervin came out to greet us, he claimed the pen. Nice to know how the owner preps a car being sold and gets high while at work. Next, I ask about the 8th seat. The van is advertised, even now, as an 8 passenger vehicle. When I was at the dealership the first time to apply for financing, I was told, "The seat is probably with the detailer, we'll have it ready for you." Now that I was there to buy, "I don't know. The VIN dictates our website. I don't know why it says 8 seats. Does your old van have an extra seat you can move over?" Really? Next, I ask, "Did you get the window controls working from the driver seat? You said you just had to replace a switch." He says, "No, we forgot, but don't worry, we'll mail you a switch." Consider this - they claim the vehicle received an inspection, but it was missing a seat, could not control the windows, had a headlamp out, a piece of plastic that belongs somewhere loose in the back, followed by the vaping in the car, there clearly was no inspection nor desire to correct anything before selling. The problem might not be a switch and who pays for labor? So, since I was highly motivated to buy that night, with a friend waiting to leave in my car, I go into the office to finalize. He shows me the computer screen that begins with CASH PRICE: $15,999. I say, "That might be right, but I thought it was less, can we check the advertisement?" And he says, "That's the price and we took the ad down since you are buying the car." So I say, "Ok, but I think I have a photo of the advertisement." as I begin to look for the photo he admits, "Yea, the ad was less. We included a $600 'bank fee'". I was like, "What? I texted you confirming we were going with advertised price, minus down, plus tax and license just this morning." And he says, "I left my phone at home and did not get that text." I'll let you pause on that one. I told him firmly, "I agreed to pay the advertised price." So I say, "Yes, but you replied to that text confirming the corrections and the deal." and he says, "Actually, that was my wife that replied." (Reminding me to bring a utility bill). Yea, right, but get this... Later, after he sees the text exchange was at 7:30am, he says, "Yea, that was before I came to work, so that was me that replied." OMG, the tangled web we weave when we practice to deceive. He then goes into the poor me act, "Do you really expect me to pay the fees I incur because of you?" Now he insults my intelligence, but I want the car, so I say, "I'll pay your bank fee." Note that he tried to charge exactly $1,000 more without my noticing even though claimed the "bank fee" was $700. So, I say, knowing I was dealing with a liar and a cheat, "I will pay the higher price. I will pay your bank fee, on ONE condition: You must label the price on the contract with the advertised price first and then you label this sudden increase as "bank fee" and.... he refused. He said he could not document it on the contract as he was claiming it had to be. I know why he did not want it documented on the contract. We never got far enough to have him refuse the extra warranty he promised to be included in the advertised price. So, my friend did not get my car that night. I did not buy the van from this con artist. I drove home for another 3 hours - wasting a day and gas, but at least I can do the service of warning others. Don't reward this kind of behavior. read more

These guys are awesome, all who I delt with. No non sense no game playing.... you see you like you buy simple as that!! Nice cars as well read more

Matt and the staff was very nice and professional and honest. Im a first time buyer and they where able to put me in a benz when other company's said NO..... read more

Auto Gallery - Nice - Car Dealers Near Me - Hayward, California

Thanks mat for the great help with my wife's Q7 she loves it I'll will be back shortly to purchase another vehicle 100%

I Purchased my pearl white 2007 Acura TL from Matt at Auto Gallery and I could not be happier! The vehicle was loaded with everything I was looking for like navigation, heated seats and nice wheels! Matt was very helpful and up front about everything. He showed me the Car-Fax and allowed me to take it to my mechanic for inspections! I had financing already set up through my credit union but they were dragging their feet and I was really excited to get the car. Thankfully Matt some how got me approved with an even lower rate with one of his banks!! I've purchased about 3 cars from other dealers prior to this and I'd have to say this is by far the best car buying experience I've ever had! Thanks again Matt and Auto Gallery for the excellent service! This will not be my last purchase! =) read more

AVOID AT ALL COSTS. I responded to an ad for a van I was interested in, and traveled over to this seedy auto-row lot in Hayward. The sales manager, David Florence was very helpful and low-key. When I asked if he could hold the van for a few days so that my partner could evaluate it, he very helpfully took a $1000 deposit, which he assured me was fully refundable. (I almost don't want to post this review because it makes me look like such a sucker...) He gave me a receipt, and I confirmed with him that the deposit would be refunded if we decided against purchase. (Alas: no language to this effect on the receipt. No terms of any kind, in fact. I took him at his word.) You can guess the rest of the story: we showed up as promised, decided against the van, and he indicated there would be no problem processing the refund, but said he'd have to do it when his colleague "Matt" came in, as he didn't know how to process it. When I called to check on it a few days later, the story had changed. No refunds. Non-refundable deposit. (The point of the deposit was to hold the vehicle for a few days until we'd made a decision--it was NOT a down payment. This was a swindle, plain and simple.) I'm pursuing fraud charges but don't yet know what the outcome will be. In the meantime---whatever you do---know that this business is to be avoided. And the owner, according to the sales manager, "does not speak to customers---EVER." I had to look up his name in the county business record. You want to expect the best from people. Here's this guy David working in a total loser car lot, but he seemed on the up and up. It's a shame--makes me more inclined to judge a book by its cover, and supports the stereotype about dishonest used car dealers. Lesson learned. read more

Came here to look at a Honda S2000 they had on the lot and after talking to Matt for a minute, he asked me to take the car for a test drive...as soon as I drove the car I knew I wanted it and thanks to him, he made it so easy to pick it up that day. I got a really good deal on it. I have been driving the car for three weeks now and I can't be any happier. Took it to the dealer to do a check up incase if it needs some kind of service and with 60+k on it. It passed dealers inspection with flying colors. Thank you. read more

Auto Gallery - Thanks Auto Gallery. Couldn't be happier with my purchase. :) - Car Dealers Near Me - Hayward, California

I took my dad here in hopes of purchasing car here after a friend referred us. Matt ended up helping us out. He thoroughly listened to what we were looking for and showed us a few cars that were within our budget to test drive. My dad ended up being interested in an Accord but was hesitant to buy it. Matt offered him to take the car for the day and get a feel for it and get it checked by a mechanic to assure him before purchasing. I thought that was beyond accommodating and fair. We did end up getting it checked out at a shop down the street and all was clear. So, overall we had a very pleasant experience and a smooth transaction. Matt was very helpful, accommodating, and professional. Highly recommended! read more

I have been having a great experience at this dealer they took their time to explain everything in the contract, they were very nice and did not push me to buy their car. Their price was fair and straight forward I told them what I want and what I want to pay they got my car and made it work. Thank you to management at auto gallery and I will come back for my next purchase. I love my White G Wagon Mercedes Benz. read more

I bought my 2010 bmw 528i here. We called Matt and made an appointment to see the car. The car was just as described. Put it this way we bought the car the same day . Matt even financed us and beat the rate we were going to get from our bank. I don't see the reason for those bad reviews but this is a great place to buy a car Thank you guys read more

Auto Gallery - Thank you Matt still love my car - Car Dealers Near Me - Hayward, California

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Matt and Mike did a great job. The car I bought had an issue and they went out of there way to get it taken care of. The finance part went smoothly with no games or surprises. Mike was able to get the APR that he promised! I'm actually picking the car up today after the repair is complete so I will add to this review with an update. To be continued.... Picked up car and it's working great! They even had the car detailed again for me. Thanks guys it's this kind of business that created happy customers, return customers, and referrals. read more

This is THE place to be if you're planning to get a new car. Since I called the phone number on the website I dealt with a great person, Matt. He was very friendly and patient throughout the purchasing process. I went over to the dealer and he was even nicer in person. He made the negotiation process smooth and problem free. In the end I managed to get a fair price for my trade in and on my new car! I am EXTREMELY satisfied with my purchase and with my buying experience over at auto gallery in Hayward. Pic related, my new pony. read more

Common Criminals? I invested a lot of time and took a day off work to get a car I was interested in thoroughly checked out. FYI, As a rule of thumb, assume that the asking price is probably about 15% above the selling price with these guys.. anyhow They assured me the car was mint, ya-de-ya-de-ya.. however.. thank god I paid for a really thorough inspection service from some great mechanics lacking my emotional attachment to what might have been a 'dream car' for me. The car was a total lemon. The diagnostics came back with electrical readings all over the place, some seriously wrong stuff. Why did the pain look so mint? I forgot to check the paint on the roof. Upon closer examination it was the only panel on the car that had not been completely repainted. Once the car was up on the blocks, welds everywhere. This car a badly damaged car from SoCal, it had been 'restored', sold at dealer auction [NOTE: I am told that such damage MUST be disclosed at dealer auction, so the failure of Auto Gallery to disclose to me, in itself is criminal] and was sent here to NorCal in search of some unsuspecting fool to part from his hard-earned money. Of course, the sales people were astonished I didn't want the car.. and claimed no knowledge this vile 4 wheeler was harboring Kind of makes you wonder about all the other 'exotics' they have there, the porsches, BMWs, etc.. why aren't they being sold at dealers??? AVOID AVOID AVOID. read more

I recently purchased a car from Auto Gallery in Hayward, California on Mission Blvd, and the professional service and personalized treatment was fantastic, I've purchased many vehicles from many dealership and I place this one at the top of the list. If you are looking for a pre owned vehicle please I encourage you to go and see Auto Gallery and ask for Matt which will give you that welcome touch you are looking for and a vehicle to your liking. Pastor Marvin Wills read more

Auto Gallery - Car Dealers Near Me - Hayward, California

Excellent vendor (Jakie Sanchez), she was very reliable and had excellent communication. I went for a van and found exactly what I needed, I drove out with a Ford transit connect on the first day... well recommended dealership! read more

Just wanted to let all you Luxury car seekers that this is the place to go...hands down, Matt is phenomenon.... he goes out of his way just to make sure you leave his lot feeling that you actually accomplish your needs, I have bought car in the pass, but nothing like Auto Gallery, I will recommend all my friends and family members, thanks Matt your the best!!!! read more

Auto Gallery - Here is our 07 CLS550 Mercedes we purchased from Auto Gallery, Thanks Matt. - Car Dealers Near Me - Hayward, California

Just got a 2010 Toyota Prius on Friday! The entire team were amazing and were able to work with me and my husband to ensure that we got the best loan for us! I am so happy with my car selection it fits all of my needs! I am definitely going to tell all my friends and family about this team as most other locations do not want to help out folks that have bad credit or no credit! So I thank the entire team of Auto Gallery for making my Christmas a very happy one!!! read more

Auto Gallery had a Porsche Cayenne advertised last month that we had wanted to see. Let me make it clear that we had not intended to buy a car that day. I had made (and broken) appointments with Matt for a couple weeks, but we were finally able to get there one Sunday afternoon last month. Our goal was to look and drive only. And if we liked it, our plan was to go home and arrange for an inspection at a Porsche dealer the following week - before buying. We'd never been to Auto Gallery before. When we got there Matt introduced himself to us; he was very friendly, easy going, and most important - not pushy at all. After shaking his hand, Matt quickly moved several cars so he could bring the Cayenne out front. After walking around it and talking for a few minutes he asked if we'd like to take it for a ride. He made a copy of my DL, handed us the key, and said take it for a long drive, and go have lunch with it if you want. Frankly, I was surprised he was so trusting with the car - especially a Turbo-S with 550 horsepower! When we got back Matt asked how we liked it and whether we had any questions. I wanted to walk around the car and think to myself for a while and Matt was perceptive to that; he moseyed away and left us alone. When we were ready to talk he answered my questions honestly. If he didn't know something or didn't have an answer he didn't pretend or give you the typical car salesman double-talk. He conducted himself professionally; but he made you feel like you were dealing more with a friend than a salesman. Matt asked if we'd like to buy the car. I told him his price was too high. In a rather short time, Matt and I came to an agreed price that I feel was very competitive for the car - and I'd been looking for more than 18-months. The car was in very nice shape and drove so well that I decided to buy it without having Porsche inspect it first. To buy the car I didn't need financing, but Matt offered me such a great interest rate that I couldn't pass it up. Since buying the car from Matt last month I've had Porsche fully inspect and service the vehicle - aside from scheduled servicing, Porsche said the car needed nothing! They said it appears to be very well kept and in outstanding condition. I would recommend Auto Gallery to anyone who is looking for a nice car and great service. read more

Had a great experience at this dealership. Salesmen Matthew and Michael had a great sense of humor and treated my family and I more as friends rather than customers. I love my new car and I would definitely recommend this dealership to anyone else looking for a great deal on a car! read more

Auto Gallery - 2010 Camaro SS - Car Dealers Near Me - Hayward, California

Just bought a car. Great experience all the way around. Good service, they worked with me to accommodate some special requests. I had a couple issues and they resolved quickly. I even wanted different color striping on the car (for my wife- she wanted pink) and they did it at no additional cost. Got a great deal on the car too!! read more

Auto Gallery - Car Dealers Near Me - Hayward, California

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These people are very unprofessional. The guy was taking money from my credit card without my authorization and when I asked them they told me it was a computer mistake. How can taking money from a credit card 2,3 times in different times occur? They are scam and rip off. Do not go there. I was about to sue them if they had not given back my money which i got after 2 weeks after complaining and calling again and again. read more

Don't know where to begin..I bought a car from these scum bags and a week after buying the car all kinds of issues popped up including a check engine light due to half of the coil packs were bad, and the AC went out. I had to come out of pocket almost $2,000 because they said these were maintenance issues. After going to a couple near by shops to do some research about them they pretty much told me they buy and sell price of shit cars and once you leave the lot they don't care about the customer. I wouldn't recommend anyone going to them and I really don't know how they are still in business. They are plain and simple scam artis, and took my hard earned money and didn't want to help me out at all just passed me on to the next person. I would give this place a negative 5 star if possible. read more

If you're going to deal w these guys, just be sure to get their promises in writing.  They didn't do anything they said they would do.  Not a single thing.  My original review was too long to post. I spent $28,000 w them and they didn't have the courtesy to just be honest sales people. If i didn't like the car so much, would've given them 1 star. read more

Auto Gallery is a great place. I was looking for a pre Owned Mercedes and Auto Gallery had a lot to choose from. When I got there I didn't know exactly what I wanted but Matt was very kind and showed me a couple different models. I fell in love with a 2011 C350 they had and was all done in about 20 min. Easy no hassle sale and I got a 2.99% interest rate. If your in the market for a high quality pre Owned luxury car Matt is the guy to see. read more

Wow, I'm kinda shocked with all the bad reviews on here. I've purchased 2 cars from Auto Gallery and have had no issues or problems with any of my cars. The first car I purchased 3yrs ago was an Infiniti. Loved it to death but gas mileage sucked because I commuted pretty far for work everyday. I was paying $100 in gas every week. I was so over it. I wanted something gas friendly so I called Matthew to see if he had anything gas friendly (a Prius to be exact) like a hybrid. He said he didn't have anything at the moment. Next thing you know the following week he gave me a call and got me a Prius. I was beyond stoked. I've had the Prius for a few months now and I am a happy woman. I pay $35 a week to fill my gas. Saved me $65 a week! With all that money I'm saving a month it pretty much pays for my monthly payment. Matthew worked with me on my loan and payments. He really does all that he can do to help you out. I can't thank him enough! read more

Auto Gallery - Car Dealers Near Me - Hayward, California

My fiancé and I was looking for a 2008 BMW M6 around the Bay Area. As M6 prices have dropped in the recent years, we went to several places in the East Bay looking for our car... Lo and behold Auto Gallery! Matt was very helpful and provided us great customer service! He spent a lot of time with us, was very relaxed and not high pressure at all. He gave us a fantastic deal on the car and made the transaction easy peasy with great financing options. We couldn't be happier with the BMW M6 and Autogallery, especially with Matt! Will definitely go here for our next car.... Perhaps a lil' white Mercedes for my Birthday in the near future! =) read more

If you ever consider of buying a car here be sure to have a safety inspection and diagnostic done. They are not honest. Most of the fancy cars belong to other people and they leave it there for them to sell it. Their cars barely pass safety inspections and anytime they have a car with a blown head gasket they will pour head gasket seals in coolant resivours which is only temporary.So many people got screwed over from them. And their are certain automotive shops that will never deal with them again. If you buy a car will its GUARANTEE you will not get your moneys worth. And these guys wrote all these good reviews themselves So F**k Matt hes a p**sy and F**k that stupid ass b***h Carina read more

This place is absolutely terrible. I bought a Dodge Challenger RT. I drove the car for two days and the powertrain module and alternator completely failed. Oil and coolant Wasnt changed neither. They sold car to me at msrp . If I was you I would stay away. I told the owner about the issues his response was to bad it started up when you were here. read more

I came here after seeing a car that I'd been looking for on they're website. When I saw the car I was pleased to see that it was just as nice and clean as it was on the website in person. Mo was really nice and he worked with me! (I was a first time buyer) I am really happy with my car :) and I would definitely recommend a friend to they're car lot. read more

ABSOLUTELY THE WORST PLACE TO PURCHASE A VEHICLE!!!! Customer services wise they will sweet talk your ear off tell you everything you want to hear. I bought a car there not to long ago they told me it was in good condition well turns out 2 days later the damn car would over heat turn off while i was driving it and when i called them all they said was " its not our problem anymore" of coarse not u bastards have my money already now im stuck with this auto loan. As if it couldnt get any worst the cars breaks were not in good condition as for the tires well needless to say i had to purchase all 4 tires keep in mid this is all within a week from purchasing the vehicle!! Well that will teach me a great big lesson NEVER PURCHASE FROM THESE BASTARDS AGAIN !!!!! I hope you stop ripen people off and just how you are as nice and courteous to take more than $5000 as a down payment you should be to help your customer out specially if they haven't had the car not even a week !!!! read more

No thrills or frills....and no bells & whistles...these folks are serious & trustworthy ....they have a good inventory and they'll help you chose what works best for you and they'll get you financed with no ifs or buts...period. I grade my recent Lexus SC430 2006 purchase as 5 stars, the owner, Matt & Mo, the Salesperson are straight-shooters and they get things done....my only disappointment was that I walked into their car-lot ready to do some good old Southern horse-trading but I didn't get anything remotely close to haggling....I only got the bare-knuckle facts and the skinny.... and I did make new friends. Highly recommended. read more

Let me begin by saying the staff were very professional after one month of shopping I found my dream car at auto Gallery advertise at a very fair price once I went to the dealership the car was cleaner than I saw it on the pictures my concern was financing which Matt was able to get me one of the lowest possible rate which I could not believe I would qualify for I would definitely recommend this place to anyone out there that's looking for a Highline cars read more

all i have to say is that they are rude and think they no it all. i just got off the phone with them and i will never give them any biz. so take ur chances. i believe the other reviews are on the money. buyer beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Bought 2 cars from Auto Gallery and couldn't be happier with my purchases. VW jetta running great after putting over 80k miles over the span of 7 years. Lexus running amazing after 5 years. I have also recommended friends and family to Auto Gallery, and them too are extremely happy with their purchases. It is obvious Matt has been in the automobile business for a very long time by the way he listened to my needs and delivered exactly what I needed. I will definitely be back when I'm ready for my next car. read more

I normally buy all my cars new till I met Matt at Auto Galley he was very understanding of my need and was able to put me in great car with super good deal I recommend him and his business to all Friends and Family. read more

Did a little website shopping, saw a car I was interested in called to inquire about the car. Things seemed pretty good made an appointment to see the car in person & drive it. Mike & Matt did everything they could to make the purchase painless. Little things needed to be done & they were done. Happy Mother's Day to me!!!! read more

They are deceiving!! False advertised a car online and made me drive there for no reason. The car was completely different. Different color, interior, rims, everything. I asked why did they even post a totally different car as if it was theirs? And he said he didn't know, he wasn't in charge of the advertising part. And that it was raining outside so they couldn't take pics of the actual car and the other worker probably used a google picture he said. Wowww smh read more

This is by fair the worst dealership I've ever step foot on!!!! My father was looking on buying a Land Rover from here I never felt so much pressure to buy a car in my life AND I WASNTS EVEN THE ONE BUYING THE CAR!!! They tried to say the truck was on "sale" bs!!!!!! It was way over price for the condition it was in. Besides the fact the big dude was rude as hell they are Lairs. Glad my parents didn't step there hard earned money in this shit! Hole dealership. ALWAYS GET YOUR CAR CHECKED BY THE MAKERS AUTHENTIC DEALERSHIP BEFORE YOU BUY. If they try to tell you they "check" all there cars DONT BUY!!!! read more

I recently bought a BMW from auto gallery. Mike was the salesperson he was at first stand offish and boring. After he realized that I was trying to buy that day he tried to lossen up. Upon my question after question he and his manager began to be very pushy. I end up buying the car with a stipulation that they would fix the bumper. The bumper needed paint and would pop out on the driver side at will. So i brought my car back to be repaired and there goes the real problem!!!!! First they act like they didnt know what I was talking about. After a back in forth agrument they sent my car to a Shade TRI body shop. Upon picking my car up I noticed that the bumper was still slightly sticking out and the paint was worse than it was when I dropped it off. After showing Mike the salesman he said to bring it back for refinishing again. As I drove the car the bumper popped out again finding that ONE HOUSE SCREW was used to hold up my bumper on my 550i BMW. So once agian I took it back and I was told by Matt that it was my fault the bumper was the way it was I must of hit something and eveything else you can think while screaming and sighing and cursing. Mike was very unprofeesional and Matt was even more so!!!! I spent quite a bit of money with these people and for them to treat me like this is unbelievable. Now telling me that I have to pay for some of the repairs and they dont care. Im still dont understand how their not upset with the person that put a household screw in my luxury car, but its my fault that A car bumper wont stay up with it. What's really unbelievable is how they talked to me and their unwillingness to to help!!!! No one should have to deal with people like this when spending the type of money I spent....This is how things get out of hand! read more