I was selling my Porsche Cayenne S 2005 and was having difficulty finding the right buyer. Many people who were reaching out were flaky and unreliable. When I received a call from Rick, I was surprised by his professionalism and genuine interest in my car. We had a couple phone call exchanges and scheduled an appointment for me to bring the car in. He said that they were very interested and most likely would buy it right on the spot. I was hesitant and cautions because of my previous experience with "very interested" buyers. Plus, it's a car dealership, and I wasn't expecting to get a fair price. When I got to the Import Auto World, I was greeted by both Rick and the owner Ali. They were very professional and polite which was another pleasant surprise to me. Ali test-drove the car and as Rick promised, offered me a mutually beneficial price on the spot. I was yet again very pleasantly surprise how smooth the whole transaction went, how polite and professional the service was, and at the end when I needed to figure out how to get back to the city, Ali not only offered me a ride to Bart, but also suggested that we could go together to Bank of America and deposit his check right away to make sure I feel comfortable and content. I couldn't have found a better dealer to sell my beautiful car to. I am very happy with a whole transaction and highly recommend using this shop for your selling and buying car needs. I am planning to buy a car for myself from them. read more

I want to start out by saying that I have nothing but positive things to say about the two brothers who own/work at Import Auto World. I have been looking at trucks for a long time now looking to find the right deal. When I saw a truck I was interested in I sent them an email and within 5 minutes Reza had called me to give me more information. We then were able to set up a time to view the truck the next day after work around 730 pm. It wasn't until I arrived that I realized that he had come in on his day off to show the vehicle. Both brothers were patient and respectful and didn't try to push me into buying. I ended up loving the truck I went to see and purchasing it that same night. The two brothers stayed at the place until 10 at night until the deal was done. They not only gave me a excellent price but financed the vehicle at a fair rate. I also want to point out that the review that Ryan C left saying the vehicle was not as advertised and spent money on flight to come see it is a fool because I ended up buying that same truck and it clearly stated that the interior was black leather. I highly recommend this place to all car buyers. read more

After searching almost everywhere for my black/black Yukon, my wife and I, were driving down mission passing all these car dealerships, there she was! Rick, very enthusiastic but not pushy, helped us by being honest about the flaws of the vehicle and helping with negotiating of the price. I have five kids, and driving a 2 door Honda Civic was not working anymore LOL. After purchasing the vehicle it was time to get insurance. DONT FORGET TO PURCHASE YOUR GAP INSURANCE!!! 8 months after purchasing my Yukon, unfortunately, it was totaled in a head-on collision. After looking FOREVER the first time we needed a car, I decided to give Rick a call and let him know what happened. What do you know! He had another all black Denali on 22 inch rims! These guys are awesome when it comes to customer service. If I were you I would come and check these guys out. If you don't find the car you are looking for, Rick says they go to car auctions frequently and can keep an eye out for the specific vehicle you want. Oh, and DONT FORGET TO PURCHASE YOUR GAP INSURANCE!! read more

Ali, Rick, and Rigo! These are the honest, funny, intelligent, all around great guys at Import Auto World! I found a Chevy Tahoe I was very interested in by searching their website online. I found the vehicle on a Tuesday and was concerned it would not be there on Saturday when I was available to come from 3 hrs. away. Ali and Zahra, the owners, kept me updated all week long on the status of the car. Fortunately it was still available and when my husband and I arrived Saturday, Rick was out the door ready to great us with a warm welcome! He showed me my vehicle right away, and then Rigo took us on our test drive. They were prompt and very welcoming. When it came to the paperwork, (you know, the boring part) It was actually enjoyable! My husband said "its like comedy hour around here!" They kept us laughing and feeling comfortable the whole time. In the end, I got my car that is perfect for my family, with no hassle! These guys really know what they are doing! Thanks Ali, Rick and Rigo for your hospitality and great service! read more

I was looking for a new ride last week and went on the internet. I used the internet to educate myself about the car I wanted and to narrow my choices by make, model, year, cost, condition, mileage, location and color. Then the hard part...dealing with the dealer. Something I dreaded similar to cancer. Being raised in the hospitality, real estate and remodeling industries plus owning my first business at 7...I've learned to read people accurately. I spoke with several people over the phone and in person, which were private sellers or dealers. Among those people was Rick at Import Auto World in Hayward, Ca. My impression was he was a person that was honest and straight up. Upon visiting Rick at his dealership and negotiating the terms of the sale...the follow up promises kept...also working with Rigo another salesman/mechanic...working with Ali and Zarah who have owned Import Auto World for a long, long time...I'll be buying my next vehicle to pull my boat from them. Rick Melville read more

On the day that i was looking to get the Newer SUV for the family i got so tired and exhausted just to find one, I been to 7-8 car dealership and almost all of salesmen were really pushy like what they care about is how they gonna make me buy the car and not concern about what you want, so ok i said to my self i'll stop one more to auto import world and if don't see what i want then I'm going home, and stop and meet Rick he show me around and show me some of the SUV that they have, and then i saw something that gonna fit our family SUV, Rick ask me if i want it and i say yes can you help me i said i have a bad credit, Rick is honest and not pushy about it, he's so calm, cool, comfortable to talk to and i feel relaxed about everything, Rick help me through the process and make me understand want i need to know about the SUV and the loan, we got the one that we want because of Rick. I would recommended this Dealership to friends and Family. Thanks Rick! And Thanks To Import Auto World. read more

I was on a compete quest! I went to most if not all of the dealers on Mission Blvd, after dealing with 510 Auto, trying to decide between a Porsche Cayenne and BMW X5, I was leaning toward the Porsche ONLY because the name. Because BMW is what I'm accustomed to driving. We completed the paperwork, I was told that I would receive a call in a few hours about two weeks and 1500 dollars later, the deal fell through (Meanwhile the Porsche is still there) lol, I drove down Mission and seen a Sexy X5 with all the goodies, test drove it did the paperwork. The Bank approved me then had an issue at that time I was already driving the monster. Had to make a trip back to see Rick and Ali... All I can say is.. Rick got me in the X5 and Ali kept me in the X5! Honesty is why they been in business this long!!! I feel great when I walk in the office every month with my payment because they kept it 100% and so am I... See ya next month! Much recommendations to come. read more

My husband and I just purchased our car from them! Couldn't ask for more being a first time buyer! The previous 8 dealers seemed too pushy and not concerned with our needs, Rick listened and answer all of our questions, even encouraged us to look around. The no pressure environment made us feel comfortable, especially after going to 4 more dealers. - husband Rick was great, he answer all my question, he was very patient (while my father who is a BMW mechanic inspected the Car thoroughly) they allowed us to do multiple test drives with our kids, (Which can be a challenge) also they were very family friendly, honest, and had reasonable prices. This was a great first time buyers experience. I definitely would recommend this place to family and friends! -wife New proud owners of an immaculate BMW! :-) read more

I started shopping for a used car last week and walked into import auto world. I stopped because I saw a good mixture of vehicles from cars to suvs, and trucks. I was greeted by rick whom was very welcoming and ready to assist me, but not aggressive. made me feel comfortable. I looked at a BMW X5. I was very impressed by the condition of their cars and the prices were very reasonable. my wife unfortunately opted for a 4 runner, and I wish import auto world would of had one. I was so impressed with rick and the owner ali's honesty and service that I felt they deserve this review from me. I would highly recommend these folks to anyone that I know. you will not be disappointed by their customer service. or their selection of cars. read more

My name is Eugene and I am a totally, totally satisfied customer and have been for years now. I'm actually a return customer three times now. Ali and his staff embrace me like family and never left me high and dry. The customer service is excellent from beginning to end and the quality of cars I have purchased here have been great. If ever there were any need of service or anything, even after I made the purchase, I would simply make a phone call to the dealership and all was taking care of. I have recommended my family who also have made very satisfied purchases and will continue to recommend only serious buyers for Import Auto World takes their customers very serious. Five stars is just not high enough. Their Great!!!!!! read more

Back in 2010 in was in the market of looking for a new car after looking for more then 2 weeks I realized I didn't have the best of credit at that time. I happened to come across Import Auto world. I actually caught the Bart out there from Antioch and their salesman picked me up from the Bart station. It was seamless I was given the option of in house financing so I put half down and drove home in my new Charger! I was so impressed by the relationship I gained with Ali, Zahra and Rico I came back for a second car, I did a trade in. I would highly recommend Import Auto World to anyone in the car buying market. read more

"I just want to put a big smile on your face" and boy did he. Rick and Ali are great. I purchased a BMW X5 from Rick last week. The experience from start to finish was amazing. Rick took the time to answer all my question and treated me with respect. I drove off of the lot feeling good about my purchase thanks to the time taken to get me the best possible financing. I visited countless car lots and felt like I was being taken advantage of, but that all changed when arrived at here and encountered Rick. If you are looking for a luxury vehicle and are in the Bay Area check out Import Auto World. read more

Rick down at Import Auto World is like a vehicle salesman god to say the least. If you're anything like myself you may feel a little discouraged by any small little thing but as soon as I got to the lot I felt so much comfort. Beginning to end. Rick took it upon himself to work around the system and get me the best deal possible. Import Auto World was the third car lot I visited yesterday and you know what they say .... "third time is the charm" as Rick & I joked about. Do yourself a favor and go see Rick to get your whip right! Long time friend for sure. read more

I went on Craigslist looking for a Mini-van and I saw a listing offer by Auto World I called left a Voice message. Later the same day I received a call from Sam I identified himself as the owner. I told Sam I had two other offers and he said he would give me a warranty with my purchase of the vehicle. Upon arriving at Auto World Sam was very professional gave me a lot of information about the vehicle and explained each step of the buying process he is a good guy and fair a good businessman. I am a satisfied customer read more

The best customer service ive ever had. I was recommended to them from a friend who bought a truck there. Rick and Ali are great people and they care. They want you to be happy not only with them but with your purchase. I will definitely buy from them again, also my friend the recommended me will too and I highly recommend them if you ever want to buy a car they will make you feel really comfortable and not pressured. I love my Honda civic and so does my family. Thank you Rick and Ali youre the best!!!!!!!! read more

This was my first car purchase from an actual dealership. I was nervous and didn't know about the process. Ali made sure I got a good rate and that I adequately protected my purchase. He is kind and patient because he wants to do right by his customers. Later, when it came time to sell a car Ali and his team came to my rescue as well. Everyone is really nice, helpful and accommodating. It is more than likely that I'll buy my next car from his as well. Great place for new and experienced buyers alike! read more

I thoroughly enjoyed finding my 2005 Touareg here. Very reasonable prices and people, and the staff totally completes the experience. I walked away feeling very trusting and they knew how to compliment my taste. They also included any prior accessories and are replacing the air compressor that it came with as well as sending me my title that is registered for more than a year via mail. I highly recommend this dealer because your experience will probably just as awesome as mine. Thanks Import Auto! read more

I bought a 2004 Mini Cooper for my son and Rick could not have been more helpful. We used the USAA car buying service and everything went very smoothly. Rick was especially helpful as I was out of state and my son was in state. I had done alot of research on the Mini Cooper and looked at five other Bay Area dealers. Rick's prices were better than the other dealership's. Rick was very friendly and treated my family very well. I highly recomend this dealership. read more

Rick, promised a few things and usually i am a bit sceptical about this , but he kept his promise on every note. Rick and Hector had given me curteous and geniunie service as you would come to expect. They both went out of their way to service you as a customer. So as far as athe overall experience from the time I walked on the lot to the time I left the lot it was a 5 star they will take care of you, and they are very honest sales associates with integrity. read more