I'm really bad with anything finance related and wanted to learn more about refinancing a loan for my car. Adrian was great in explaining everything to me in a way that was easy to understand. He was extremely professional and thorough throughout the whole process! I highly recommend working with Adrian! read more

This week I went in to get a car loan to finance a car as well as open up my first credit union account. Adrian Lara was the open bank teller; we went into his office and all the paperwork was very straightforward, especially so after Adrian explained things. He let me ask questions at any time and made the whole process feel not only professional but very calm. We were able to process all the paperwork in a timely manner while talking about life, too and by the end of the day I left the lot with the car I had wanted. I've banked at Chase for so many years and I've never had an interaction that felt like the person actually cared about my circumstances and concerns. So thank you Adrian for bringing me into Provident! Appreciate all your help. read more

Provident Credit Union - Employee's card at the credit union - Banks & Credit Unions Near Me - Hayward, California

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Sean gave me excellent service. Explained everything well. Great place to do business,

I recently visited the Provident Credit Union branch in Hayward to open a new account, and I was truly impressed by the excellent customer service I received. From the moment I walked in, the staff greeted me with genuine friendliness and made me feel welcome. The account opening process was incredibly quick and efficient--there was no unnecessary waiting and everything was explained clearly. My representative answered all my questions with patience and professionalism, and even took the time to walk me through their different banking services and options. I really appreciated their attention to detail and willingness to help. What stood out most was the team's positive attitude and commitment to making the experience enjoyable. I left feeling valued as a customer, and confident in my decision to bank with Provident Credit Union. If you're looking for amazing service and a friendly team, I highly recommend the Hayward branch! read more

I got a call from Kiruthika regarding the Auto Loan. I must admit she is so patient and explained the whole process to me. She made the whole experience so smooth and fast. I am extremely satisfied working with her. I took auto loan on both my cars and she was very prompt and we finished the whole process end to end in a week. read more

Helpful and friendly staff! The service that the Hayward branch provides is second to none and I felt very valued and welcomed when I opened my account at Provident. Adrian was very informative as well as professional in answering all our questions. 10/10 stars read more

Theresa is the best! I had a small issue regarding overdraft fees and she fixed everything in record time! Sidenote....this branch is further than my regular branch but totally worth the drive. read more

I have been banking with Provident since the 90's so needless to say I'm completely satisfied. Just recently I refinanced my vehicle loan for better interest rate and Kiruthika helped me through the process seamlessly. She followed up with phone calls and emails to ensure I'm up to date with the process. My process went through within 24 hours. I appreciate the savings and the services with the team!! read more

I have nothing but good services since I joined Hayward Provident Credit Union. They look out for me- a teacher. I was at BOA and chase and I wasn't satisfied. When I come into the Credit Union the Bankers know me by name. The questions they ask make me feel like this is my community and I belong. I always recommend young people to this Credit Union- Hayward. Lately as I was about to retire, I had some queries about my pension and my Some other monies, so I came in and met a banker, Kiruthika, who guided me and keep me aware of everything that can be made possible. I asked her for help and she spent hours helping me because I'm not financially savvy. I thank Hayward Credit Union for the help and attention and I thank GIF for putting her in my path. read more

Sean was awesome! Super helpful and made it easy to plan for the future. Thank you guys!

I had a wonderful vehicle refinancing experience with Kiruthika! She is fast, efficient, courteous, helpful, kind, professional and always kept me updated with the loan status until the transaction was funded. I highly recommend. Thank you! read more

Horrific experience. It seems like you need a platinum black American express card to open an account with this bank. Despite serving in the military honorably and already having credit union accounts previously was denied to open an account due to a low credit score. Mind you...there was no attempt to open a credit card nor inquiry for a loan (auto or otherwise). I am gainfully employed and was never asked if I had a full time job nor a pay statement. Unacceptable to not even inquire about that. Other banks specifically asked for that information. If you are opening a simple checking or savings account shouldn't that be what is needed?!? I get the check systems check but the credit score!?! Is this a bank for the wealthy?!?! Was never provided an acceptable explanation as well. Highly not recommended. read more

Very good service from the Hayward branch. Always kind and friendly towards me, they are very professional and helpful when it comes to handling my accounts. I very highly recommend read more

Great staff! Love the friendly atmosphere and attention to detail every time I visit the branch.

Great experience on auto refinancing with Kiruthika! She explained the process very well.

Provident Credit Union was recommended to me by a friend. Sean and Adrian were very helpful in helping me understand the products and opening my account! Very polite and helpful branch read more

Darlene was really easy and trustworthy to work with. Her prompt response and professionalism made us feel really confident and taken care of on our loan/ vehicle purchase. One of the best experiences we have had with Provident. read more

I would like to thank kiruthika, she was very polite, and very straight forward. She was very communicative and helped me understand everything that I needed to understand in order to finalize a loan. She was able to get my documents sent over to the under writers quickly and sent me quick updates about the next steps. 5 star employee. read more

(Adrian? He was amazing helping me refinance my car! Super helpful, honest, and easy to talk to. He answered all my questions and really worked to get me a good deal. I'm very thankful for his help and would definitely recommend him. read more

I opened my account back in August when I was told of the $475 bonus and just recently received it. The Hayward branch was very helpful and informative in answering my questions when I called in and always happy to assist me. I recommend this credit union and everyone should come get their $475 bonus, Thank you Provident! read more

Big shout out to Llessenia Ruano, she helped me open an account and got me approved for a auto loan. Her Customer service is really good that you will feel so comfortable and welcomed, very informative and specific on details. I recommend getting help with Llessenia! read more

I have been a member with Provident for over a decade and have always been happy with their services. Their customer reps are always friendly, professional, and helpful, especially Theresa. I would recommend Provident to anyone looking for a credit union for their checking and savings needs. read more

Branch Manager Mr Jacob ,Five-star service! Fast, friendly, and exactly what I was looking for. He made everything easy and stress-free. Highly recommended for anyone who values great quality and a positive attitude. 10/10!" read more

Kiruthika was amazing to work with! Just opened an account at Provident about a month ago. This was my first visit into a branch and this one is my home branch and I couldn't be happier. I had an issue with my account and Kiruthika handled it so well and was very helpful and kind. If you have any questions or issues you should go see her! Happy to be banking somewhere where people care. read more

I have always had positive experiences at this branch. The staff is very friendly and helpful. They greet you and make sure you are satisfied when your transaction is over. When they come acquainted with you, they even make some friendly banter. I also like that they have to buzz you in. It makes the branch feel a little safer and more secure. The tellers are also really good about buzzing folks in quickly so you don't have to wait outside. Sometimes there is a long wait, especially at the beginning of the month when folks need rent checks or on Fridays when folks get paid. I don't usually mind the wait though because they have air conditioning. They also have a few cushioned arm chairs to sit in. read more

Theresa was very helpful throughout my whole transaction, Wonderful customer service! Will definitely come to her again. Thank you Theresa!!! read more

Reliable credit union that meets all of my needs. Great service and knows their business!

Had a wonderful experience with banker Kiruthika: did an auto refi for a better rate/overall terms and moved my checking account which will now accrue 1.26% vs nothing over at Chase. Thank you so much! read more

Great customer service at foothill blvd, Hayward . Sean was amazing. He did excellent job to solve my issue. Thank you Sean.

Bring back the downtown Oakland branch! No one wants to go to Berkeley border or Hayward. Or over the bridge to Alameda! You Baited and switched us PCU! Now we have to find a whole new place to bank. read more

I have used Provident C union for over 45 years but the Hayward branch has become a horrid location. The managerz, Mr. Lal, is the least customer friendly employee I have ever met. I was being scammed by phone as I answered a call that said it was from Provident omiting credit union attached to the number. The call dropped. I could not get anyone to answer at the Hayward branch to check the call. . Nothinng! I was being scammed by a number that said Provident. No they were scammers. I answered spoke then call dropped. THEY CALLED ME BACK PLAYING THE ON HOLD MUSIC. When I got through to Hayward they closed all of my accounts. i was told that I had to come in to see them in personally . I am disabled. Still had to come in. I finally did. Only 2 tellers and MR Lal was busy. I had a timed appointment Lal told me I was LATE and said he had several of his GIRLS out on maternity leave and could only give me a few minutes. . "GIRLS"? having babes? This misogynist said "Girls" but meant Women, I hope.! Plan ahead. Put a message on answeing messafe saying they will call you back or ask you to call another branch. I was there for 1.5 hours and no people showed up to see him, other than a young teller man who could not solve a simple question himself. I corrected Lal abiut the trrm Girls twice but it was a waste effort. Still HIS GIRLS, Blaming women IS easy Just reopen my accounts, I will deal with It. NO!!! HE had to change EVERY number on my large collection of savings, checking, money markets, etc each. Each served a separate purposes but he wanted to push them together. No! Each had a nick name on them . Wpuld you please put the nick name back onto each new account number? He said he would but did not. He could not understand why I could not keep the totals straight with nick names. Then he told me all old info was Gone, when I had my accounts closed. No, he closed them. After 2 weeks of trying to figute which was which as many had the same totals. which was which and pay bills. I called the Redwood acity office and told the young man my issue. Young man on the phone clarifies it in under 2minute. They were not lost or non retreveable. They were , right there. He even sent me the corrections of nick names via email. What a joke Lal is! It is difficult to even understand the speach due to thick accents and sd oft speach of a few of his GIRLS anyway. The Glass between patrons and tellers wearing surgical masks doublly make it difyicult to understand what is said if you have any problems hearing. Go get flu shots and Covid shots for goodness sakes There must be someone in this banking system who l could do a much better job of being manager in my local office. He is a waste. Not a professional. This is not the first time I have had to deal with him before always poor but this was the worst. He is ruining this branch. If you knew your staff would be short due to maternity leaves up coming, BORROW A FEW FROM ANOTHER BRANCHes . PLAN AHEAD. IF I could have gotten through to my branch ans asked if th er y were trying to speak to me I would not have gotten scammed. I will not call the Hayward branch for help again. Get a non sloppy, customer based professoonaal personal to be the manager or I am gone to another branch or bank. I am a second generation customer generation user. My parents belonged to this credit unuon way back when it was called City and County Employees Credit Union. I even have a few pencils with that written on them as proof. Get rid of Lal and make it easier to call to ones branch with questions. read more

wow where can I start omg they really have help me refance my car they. were so awsome so friendly and kind thank them so much she was the best her name is darlene zamarripa thank you so much read more

The young lady at the front desk helps me with my account restrictions. Wonderful service.

Jacob Lal was great helping with an auto loan, I had no appointment and it was last minute and he got it done. Give this man a raise!

Aloisa at the Alameda branch helped me refinance my auto. Aloisa did an outstanding job. She told me exactly what documents she needed

I alternate visits at Provident's Fremont and Hayward branch. This time around, I was helped by Adrian at the Hayward location. He made opening a 13-month liquid CD quick and easy. He was friendly, clear, and super helpful throughout the whole process. If you need guidance, he's the one to see! read more

I stopped by the bank because my replacement debt card had not arrived in the mail yet. I expected to have to an unpleasant conversation with a banker but to my pleasant surprise, the teller was solution focused and resolved my issue quickly. Thank you Magdalena for your help today. Keep up the great work. read more

I want to thank Llesenia, the manager who assisted me with understanding my credit debt, and demonstrating examples of how i could improve my credit as well. I had so many questions and she was extremely patient and compassionate too. She made me feel that I can actually turn things around. She was welcoming, friendly and cared. Thank you once again, you are awesome! read more

I had great service from Abu at provident credit union on Monday. It's been a pleasure to go there for my banking needs always professional and very knowledgeable to all the services they offer. Good job. And always a friendly smile. read more

Hayward location provides attentive service. After a little wait in line, attentive, professional and courteous service was provided by Theresa. It's difficult to receive this level of service today-highly recommend. read more