don't know if i'm going to ultimately get my refinance, but have to sing the praises of each person i've worked with so far. friendly, patient, helpful and knowledgable! thank you to katherine wong.......she's amazing! i have difficulty understanding all that needs to be done and she keeps in touch with me until i "get it". to start with, annmarie calarco helped me. can't believe a bank can have such great people. i'm a credit union person, but fremont bank is turning my head their way. also worked with myron galsim. 'nough said.........i'm adopting him as my new "nephew". thank you, fremont bank, for hiring these folks. they have made my journey into refi a friendly experience and that's saying a lot! ========================================================== 7/12/2013 well, i received a denial and i'm not a happy camper, but i do understand why and i thank all the wonderful people at fremont bank who have been there to answer my questions and explain things to me until i understand them :) called them today to ask questions about the denial letter they sent and valisha davis, david massey and john takamaya helped me along the way. it amazes me that they are truly as sweet, friendly, helpful, knowledgeable as the folks i spoke and worked with, when i first called and when the loan was being processed. what a wonderful bank! their ads on the radio are true. too bad i didn't qualify for the refi, but i'm so grateful that these people were there for me! thank you, all! read more

Got smacked with an $18 fee because my balance fell below their $2500 daily minimum. I don't recall that policy being in effect when I opened my account because I never would have. Regardless, it's BS and I'm taking my business elsewhere. There's plenty of alternative banks and CU's that don't have a daily minimum nearly that high. And it's not like I was earning any interest at Fremont Bank. See ya. read more

As you can tell I was impressed by Fremont Bank's services and since have referred many of my friends there to get their refinances or loans there. In fact, one friend is calling today to get a refi from Mark. BUT I have to give them KUDOS and let you all know that the Vice president of this local bank personally wrote me thanking me on yelp! WOW! That shows the responsive nature of this local personal bank and if you are looking for a bank to go to, this is so much better than the big name banks that are so impersonal and some wanting to charge fees for just walking in or talking to a teller even these days! So I am further impressed by this bank and their employees at all levels-if you have a happy customer,THAT is the BEST publicity and advertisement a business could ever have! Good for you,Fremont Bank!:) read more

I would like to definitely recommend Fremont Bank to anyone who is interested in purchasing their home, and is looking for an honest and personal touch with their loan officer. I was first referred over to Steve Hicks (Loan Officer) from my friend, who just recently had a great experience refinancing her home. She mentioned that an application can be done within minutes over the phone and it would he a hassle-free process, comparing to the traditional way of applying with someone face to face. This was my first purchase transaction so I really didn't know what to expect and due to the bizarre purchase market condition, I even had more pressure in closing this house in a timely matter. My Real Estate agent informed me that I would lose the opportunity of owning my dream home if the loan approval took more than 20 days. Well guess what, my loan was approved in 6 business days! This is unheard of, even my agent was shocked, and I would like to Thank Steve Hicks and Josie G. in making the whole process painless. I didn't just get the house that I wanted, I have one of the all time best interest rate ever. Thank you Fremont Bank! read more

Fremont Bank has been my financial institution of choice for mortgage needs since 2010. Their team excels in providing a friendly, proactive, and speedy service; I have been fortunate enough to work with true professionals like Christine Castillo and Singeuth Thi, to name a few. Fremont Bank may be small, but they pack a big punch when it comes to providing the support needed to help you satisfy your financial needs. Why not bank local when you know you can count on them? I highly recommend Fremont Bank. read more

Anna Belenky Has been invaluable person to have on our side during a purchase for a client . We originally ran into complications with the bond coverage with a homeowners association but Anna came to the rescue and went above and beyond to resolve an issue which could have easily taken months in two days. Anna is a huge asset to Fremont bank and they are lucky to have such a responsive, dedicated and knowledgeable person on their team! I thank her and will definitely recommend her to all my clients ! Thank you again read more

To whoever it is concern, I would like to mention that my Loan processor was Kathy Coastales. She has responded all my questions very well to my full satisfaction with patience correctly and truthfully. I am extremely satisfied with the service provided for my loan. We wish her a great success in her future carrier. Harish parekh read more

My first version of this review was too long! I have to many good things to say... Let me just give you great advise. If you need to refinance your home and if you want the best service possible then write down two names and accept no less! Elizabeth Moreno and Kathy Costales. Liz is the loan agent and Kathy is the fulfillment specialist. I've been in real estate for over 9 years and this team is as powerful a combination as I've ever seen. They fought the City of Oakland to remove liens against my home, consolidated my debts, extended deadlines and best of all they fought to allow me to get the rate I was originally quoted even after the rates went up and my rate lock expired. I simply could not believe my eyes! I love them! These are not people at a bank. These women are family now! Period. Bryant Reed read more

Rose R. 4/11/2013 Working with Kenneth Embalsado was one of the most seamless transaction I have experienced in short sale. I'm pleased with his professionalism, efficiency, accessiblity and assistance for every step on the way. He takes time to answer my questions and explanations were thorough, unbiased, and incredibly helpful. Some of my transactions with other banks was extremely difficult to deal with. My short sale was closed at a short period of time. I would definitely recommend Kenneth with out a doubt. I'm glad that I was assigned to him. read more

Kathy Costales and Josh Gibson were absolutely fantastic. This team processed 6 rental property refinances, with very complicated financials, within a matter of 3 weeks. The process was smooth, efficient, polite, and very professional. They will respond to questions, return phone calls and emails the same days if not within an hour. I can not express how impressed I am with this company. I tried to refinance one of these properties with Sunwest. After 6 months of constant badgering them without progress, I finally decided to go with Fremont Bank. Not only did the finish the refinances within weeks. The refinances were true "No Cost" while Sunwest wanted to charge about $3,000 each. Way to go, guys. You are my go to bank for new purchases and refinancing. I only wish they would expand into other areas, so we could do more business. Thanks again for all your work. Keith p read more

This is regarding one customer service person in the loan servicing department of Fremont Bank. Fremont Bank mailed me someone else's loan documents. So I called and asked to have the correct document sent to me. I was surprised that the person who works in the loan servicing department did not know what documents I should receive, instead she sounded very affirmative that I should not have received any documents. This left me with the impression that she wasn't very knowledgeable about routine documents. Anyway, she told me she would get hold off the person who sent the wrong document and ask her to send me the correct one. I asked her for her contact info but she was reluctant to spell out her name to me (Evan? or Ida?). I called in the afternoon to confirm if she got hold off the person who sent out the wrong doc. She sounded polite when she picked up the phone, but once she learned it was me calling again, she appeared very impatient and questioned me "confirm what?". I told her I wanted to confirm that she had gotten hold off the person who would send me the correct document. She quickly confirmed then abruptly hangup the phone. I still had further questions that I wanted to ask, but the phone had already hung up. This made me feel her politeness at the beginning was fake and pretended. Nobody would like this kind of service, so I hope this person would make some positive change someday. read more

If you are considering about refinancing your mortgage, I highly recommend Steve Webster (510) 670-2529 and Angee Cordero. They both work at Fremont Bank's main operations center in Hayward, California. From the time that I first contacted Steve, a loan agent from Fremont Bank, to the time that we closed on the loan, it was less than a month. Steve is professional and easy to approach. After I submitted the loan application with Steve's help and advice, I worked with Angee on the documentation they need for my loan application. Both Steve and Angee were always prompt and helpful at answering my questions. Their assistance made my loan application process so smooth and easy, I really appreciate that. read more

Prior to working with them, I knew that Fremont bank had a reputation for being one of the best to work with for mortgages. They have certainly lived up to their reputation. Josh and Kathy were very professional and knowledgeable, and helped me complete my no cost refinance quickly and without issue. Thank you for a smooth and hassle free experience with my refinance! I will definitely work with Fremont Bank and its wonderful staff again for all mortgage related activities. read more

I had an unheard of and amazing experience with Fremont Bank. My loan was started and funded within three weeks. My loan officer Steve Hicks was not only easy to work with, he was always available to answer my questions and possessed the knowledge to make me feel comfortable about the process. I really appreciate the staff and great customer service I received at the bank and I am happy to be a new client. I will definitely be recommending Fremont Bank to friends and family. It's been the easiest refinance experience I have ever had! read more