I had a great experience with KeyPoint Credit Union. The staff was extremely helpful, professional, and responsive throughout the entire process. They made everything easy to understand and took the time to answer all my questions, especially when it came to my loan and overall banking needs. What really stood out was how supportive and patient they were. I never felt rushed or overlooked--they genuinely cared about helping me find the best solution. The process was smooth, efficient, and stress-free. I highly recommend KeyPoint Credit Union to anyone looking for reliable banking services and a team that truly puts their members first. read more

Sam went above and beyond to help me open my account. He was friendly, knowledgeable, and made the entire process quick and easy. He took the time to answer all my questions and made sure everything was handled smoothly. Excellent customer service. I highly recommend working with Sam! read more

If you're looking for a financial institution that truly values relationships, KeyPoint Credit Union in Dublin is it. Sam provided some of the best customer service I've experienced anywhere -- not just in banking. He took the time to understand my needs, explain options clearly, and made sure I felt confident in every decision. His approachable, down-to-earth demeanor made the process smooth and enjoyable. The entire team operates with an above-and-beyond mindset that's rare these days. Their products and services are AAA plush -- competitive rates, excellent offerings, and a genuine commitment to members. If you're still with a large bank, it's time to rethink that relationship. Join KeyPoint Credit Union and experience what truly customer-centric banking feels like. read more

I am totally late in writing this review, but I definitely wanted to take the time to share my experience! I've been working with Leo & Sam at KeyPoint, and I am so happy I made the decision to bank with them. I used to bank with Bank of America and Chase, and not to be rude, but they honestly don't compare to the experience I've had with KeyPoint. I haven't had any issues at all. Leo is always checking in with me to make sure everything is going well and that I don't need help with anything. His customer service is truly 10/10 he goes above and beyond and makes you feel like you're being taken care of, not just treated like another customer. And it's not only me! My parents and grandparents also opened accounts with Sam & Leo, and they absolutely love working with them too. I will definitely continue recommending KeyPoint to my family and friends. If you're looking for a bank that will treat you like family and actually help you with checking accounts, debit cards, credit cards, loans, or anything else you may need, go see Sam & Leo! They will do everything they can to help you and make the process easy. Thank you so much, Sam & Leo, for always taking such great care of me and my family! I truly appreciate you both and couldn't be happier with KeyPoint! read more

I had a wonderful experience working with Zeina at KeyPoint Credit Union! She was exceptionally professional, knowledgeable, and went above and beyond to make sure everything went smoothly. Her communication and attention to detail made the entire process seamless. Highly recommend working with Zeina if you visit KeyPoint. read more

My mom and I worked with Destany in Dublin and she was so kind. Highly recommend this branch!

Zeina helped me open anew account and CD, and the entire process was smooth and easy. Excellent customer service. Thank you Zeina

This is the Best Credit Union to Bank at! The service here is amazing, they always go above and beyond. Today I called because I was having trouble with online banking, not only did they walk me through the steps, they also assisted me with my son's account. Thank you Destany for your support and patience! Also big shoutout to the whole Dublin team that is always available to support my family and I. #KeyPoint Credit Union Rocks! read more

Opened my account today and a young man named Desmond helped me and let me say I don't know why I waited so long to change financial institutions. He was fast, friendly and made me feel like I was chatting with a friend! I left and told my husband, daughter and brother to go see Desmond Palacios in Dublin the perks of a credit union completely outweighs the banks and guess what I left with an ATM card in my name! Unlike some banks they make you wait at least a week! My family will see you soon Desmond, thank you KeyPoint Credit Union for your customer service! read more

Sam at Keypoint is the best for all of your banking needs! Fast, friendly and efficient!

5 stars goes out to CHRISTY! I've heard and known about Keypoint Credit Union bc my family all has it! The experience that I've received couldn't have been great if it wasn't for Christy! She was on top of it, very knowledgeable, and super fast that it broke me a sweat! She beats all of the workers who work hella slow at Bank of America, Wells Fargo, Chase, and etc... I'm so glad that I joined the Keypoint family and the app is user friendly as well. Her service and communication skills deserves MORE than 5 stars! Thank you again! Bank of America who?! read more

Christy Tran is an amazing teller! She really goes above and beyond--helped me recover my debit card and made something out of nothing. She's always patient, professional, and genuinely cares about helping people. From my experience, they don't treat you like just another customer--they treat you like family. Highly recommend! read more

I had an excellent experience opening my checking and savings accounts thanks to Christy Tran. From the moment I walked in, she was welcoming, professional, and incredibly helpful. She took the time to explain all my options clearly and made sure I understood every step of the process. Christy went above and beyond to make everything smooth and stress-free. Her patience, attention to detail, and genuine care for customers really stood out. It didn't feel rushed at all--she made sure I felt confident and comfortable with my decisions. Customer service like this is rare these days, and Christy truly represents the best of it. I highly recommend working with her if you're opening an account--she makes the whole experience easy and enjoyable. read more

EVERYONE in this branch knows my name and makes everything as easy as possible for a business owner on the move. I have to give a shout out to Christy T. who always helps me with a fat smile on her face along with all the staff who go above and beyond with every request I make. Only bank I know that does "car shows" and free events to the public. Making banking fun, Keypoint! read more

Sam and Christy at KeyPoint Dublin are rockstars!!! Helped me open a new business account, personal account, and car loan! Got my car loan approval in minutes. Found my car through a private seller and they completed my transaction the same day!! Very fast, professional, and friendly. I am very impressed and pleased!! Thank you read more

KeyPoint Credit Union - KeyPoint entrance - Banks & Credit Unions Near Me - Dublin, California

I had such an outstanding experience with Sam at KeyPoint Credit Union in Dublin that I felt compelled to share. What was supposed to be a quick stop to get a check handled turned into something so much more--thanks entirely to Sam. From the moment I walked in, his positive energy and genuine willingness to help stood out. He truly knows his stuff and went above and beyond to make sure I was taken care of. Because of his effort and dedication, I was actually able to drive away in my new car just in time for my birthday--something I didn't expect at all when I walked in that day! On top of that, he's also helping me get bank accounts set up for my babies, which means a lot to me as a parent. That level of care and long-term thinking really shows how much he values his members. I've been with KeyPoint for almost 20 years, and I can confidently say this was the best experience I've ever had at any location. This Dublin branch is now my favorite by far, all thanks to Sam. Exceptional service like this is rare, and it truly makes a difference. read more

I went through Key Point for my car loan and it was the best choice I could have made. Sam helped make the process extremely easy and fast which I really appreciated. I highly recommend checking out Key Point for your auto loans and ask for Sam! He was amazing. read more

I've banked with several larger banks over the decades and bar non, KeyPoint is the best. Their customer service is above and beyond, they know you by first name basis and the attentiveness you receive is unmatched. Sam, Angela and staff are caring and friendly, something I did not find in larger institutions. Keep up the great work!! read more

Christy Tran is very professional and exceptional we were referred to her by a friend who banks here, she's fast quick and responsive. She answered every single question we have and gave us so much knowledge when it comes to a bank and a credit union, she was extremely pleasant to work with my partner loved her so much and we can't wait to do our business and kids account with her. read more

Christy is amazing! Thanks for your help me opening a new credit card and savings account.

ALWAYS A GREAT EXPERIENCE...Christy Tran is so knowledgeable, helpful and always kind and has a smile on her face. Because of the staff and such positive experiences I am dumping my banking and transferring everything to the credit union. Christy again was so helpful with this banking change,..always happy and ready to help with all questions..thank you CHRISTY‼‼ Jeanette read more

I was referred by my friend who has a business account here at Keypoint. Christy Tran assisted me with a business account and 3 personal accounts for me and my friends. She was extremely fast, easy to talk to, and very responsive. She made the whole transaction extremely easy and very fun to talk to. read more

Updating to 3 stars since the bank rep did take action and reverse the charges. I also got a follow call from Christine to close out my concern. Bank practices are questionable but appreciate the prompt action but reps on being made aware of the matter. read more

Thank you to key point credit for helping me get a car loan you guys are the best but also to Sam who was so helpful and kind and super friendly I highly recommend this credit union to everyone please come by and talk to Sam read more

KeyPoint Credit Union - Banks & Credit Unions Near Me - Dublin, California

Christy Tran opened my account and it took some time after seeing that my children sign up with her and it's been nothing but positive feedback. She is quick to answer all my questions, I received my check book in a timely manner. She explained all the perks of being a member as well as all the products they offer. Whenever I call in she's the first person to answer the phone I needed assistance with getting wire information and she gave me a step by step that's what you call incredibly excellent customer service. read more

Rebecca Camacho was great at Keypoint! The process was painless and she helped me every step of the way. If I ever need another lender again I am definitely coming back to Keypoint because of Rebecca read more

Fantastic customer service: swift, personal, professional! Christy was amazingly helpful.

Cristy Tran is the best bank representative I have ever had the pleasure to work with because she is professional, personable and proficient! Wow was she impressive with the way she streamlined every single request I had opening my accounts today. Her ability made me confident that I picked the best credit union to establish what will most certainly be a great financial relationship for years to come. Thank you Christy! read more

I have been with this bank for a while now and everyone who works there is wonderful! Jaqueline always goes above and beyond though! Always a great experience with her read more

This branch absolutely deserves the 5 stars. If you are looking for a personable agent, speak to Sam. He knows how to take care of all your banking needs. Very knowledgeable AND super friendly. Imagine that! Most banks have agents that are not trained properly and most times not the friendliest or just down right rude. read more

I've been very pleased with Key Point. I literally travelled from Sacramento to set up my account with them. I have a personal account I set up a while ago and I just opened another Business Account. Christy Tran is outstanding. She made everything easy and accommodating given my travel time. KEY POINT is on point! read more

I referred a family member to KeyPoint and guaranteed he wouldn't be sorry. From the first time he walked through the doors they already knew him by name and he was introduced to the President, Vice President and all the tellers. Before he walked out he had an atm card, checks and all the information he needed. He recently had a situation where he needed documentation and he was overwhelmed and didn't Know where to start. He walked in was greeted by name once again and everyone jumped in to full action and went over and 10 feet above the call of duty to help him. He was so overwhelmed with the kindness and willingness to help solve his situation. I always give myself extra time when I go in as we all have to catch up on our families and vacations we went on or are planning. It's a wonderful down town banking experiences I once bought a car and didn't have to leave the parking lot. We were eating chips and salsa and my new cat pulled in shiny as it could be with a full tank of gas. It's worth going through all the hassle of changing your direct deposits and automatic payments to get out of the big bank non sense. Shari will help you with everything. Shari helped me and it's was seamless and without a hitch. I'm never changing. Can't wait for their community service events to start. I won't miss Them read more

Destany Martin was extremely helpful when opening my new account. Great Customer service. 10/10 Recommend!

Christy is always welcoming and easy to converse with when I come into the branch. She has assisted with my accounts and has been nothing but helpful. read more

The Dublin branch of KPCU has been outstanding for both my business and personal banking needs. Staff members like Christy, Shari, Sam, Leo and Angela have been knowledgeable, patient, and genuinely helpful. When issues come up, they focus on solutions and follow through, which makes a real difference. The team is consistently reliable and supportive. I highly recommend the Dublin branch and have sent several family and friends their way. read more

Special thanks: Leo the branch manager, the team, & Christy for helping my fiancé and I. Christy made extremely easy to open new accounts. Appreciate Leo's expertise in home loan & mortgage information. They are prompt with email contact to ensure all is well. I'll definitely be referring friends & family. read more

Christy Tran was really accommodating when I came in as a customer of a different credit union. Her, along with another rep collaborated to solve my issue within their capabilities. I was in a jam and they really helped out! read more

My experience with opening a new bank account was a smooth & easy process with Christy ! Highly recommend anyone looking to open a youth account . They are also giving a $125 bonus from now until the end of the year. When you go in don't forget to ask for Christy ! read more

Christy Tran assisted me with a new debit card and let me know the offer for a kids account for $125!! She was kind and very helpful. I signed up my so. For the promotion. read more

Ask for Sam!! The best Keypoint representative. He made the process of refinancing my car loan and getting me the best rate so easy. He's very knowledgeable at what he does, I will continue to work with him in the future. Extremely friendly and really made me comfortable with my decision, no pressure and I love that! read more