"The service is always excellent, and I love visiting this location. The staff is friendly, professional, and always makes me feel welcome."

Always welcoming and great customer service especially Vinisha. She takes the time to answer any and all your questions whether you come in for an inquiry or opening an important account. read more

Very friendly staff. Not a super busy location. Both times when I have gone in it was quick.

Cassidee was nice,informative and helpful, dublin is a nice branch! I have been with this credit union for a long time

Clean branch. Friendly service! Dylan was great!. Very professional and knowledgeable.

Came with my mom. The staff was very helpful and professional. Had to come again a couple of days later to take care of some things. Great and efficient staff that day as well. read more

The bank teller was amazing. She helped with several issues. The lobby was clean and welcoming.

I have been a member of provident credit union for many years now. The service has always been good. Baijayanty B. the customer service rep today was exceptional. I needed a new HSA card replacement, and she took care of everything with 8 minutes, and I continued my day. Thank You! read more

Great experience Dylan was very courteous and was a great help! Nice Services . Service with a smile!!

I usually reserve 1-star ratings for unsanitary conditions; but every single person I dealt with in this credit union provided me with one or all or the following: A) Terrible Customer Service B) Bungling handling of information C) Empty worthless apologies D) Awful communication Let's start in order: Do you like being "connected" to people who are supposed to help solve your problem; but tell you they have to connect you to someone else? I personally think that's one example of terrible customer service. Yet, if you're into that; then sign right up with Provident Credit Union! I got "connected" to two people who had no idea what to do in one phone call. The day before, I was connected to a lady who-had I not been so frustrated-I would have pitied for her ability to only repeat questions to me, and forget the answers that were literally just given to her. I'd make a Joe Biden joke here, but that's hitting below the belt. But I digress!!! Oh! Do you like putting in applications for loans; only to hear nothing from anyone for weeks? Remember the good old pre-internet days when you had to do that? PINE NO MORE FOR THOSE TIMES! Walk right in to Provident Credit Union, and starve no more for those long, puzzling, frustrating delays in communication! Why, you'll think the Brady's are your neighbors; it'll feel so much like the '70's! Wait!! You might love, love, LOVE having ATM cards sent to addresses that you SPECIFICALLY TOLD THEM NOT TO USE!!! Oh man, if you're into that; then let the good times roll by telling a PROVIDENT CREDIT UNION AGENT 3 TIMES IN A PHONE CALL that the U.S. Postal Service will NOT send mail to your physical address; but only to your post office box!! Then jump for joy when they MAIL IT TO YOUR HOME ADDRESS ANYWAY!! THAT way-just like in my case-YOU WON'T RECEIVE THE CARD! Dig in as you make that next phone call to finally convince them to mail the card to your P.O. Box! What fun, huh? Now, I bet we can count ourselves among the thousands of happy people who just enjoy hearing empty apologies to be followed up by more incompetence and mishandling of simple communications. Don't you just love that? Well then get ready when your "online banker" fires off one apology after another as PROVIDENT CREDIT UNION bungles another transaction that a 19 year-old rookie teller could probably handle! I mean...How much fun can you stand when that happens to you? If you like that; then you'll love how your "online banker" implores you to make sure to contact him.....THEN WAIT DAYS for a return communication! I mean; what kind of red-blooded American DOESN'T like doing that? Well, that's what happen to this sucke--I mean former customer after I applied for a HELOC. Not only were confusing emails (requesting information that I already provided) sent, but I got the absolute fun of trying to figure out if the new person sending me such a silly request was a scammer! I mean, why watch Law & Order for thrills when you can LIVE the life of delays, bewilderment, and absolute frustration from people who are supposed to serve you? Oh! These things happened within a 45-day span! Some rich people think the've got it made taking month-long vacations! The SUCKERS! Let's review! I mean, it's so much fun to go over these heart-warming memories with Provident...I think I'm getting misty-eyed...No...No, that feeling is NAUSEA at the crap I had to deal with. *They sent my ATM card to an address that I specifically told them THREE TIMES would not have the card delivered. **They bungled information that was provided to them in order to apply for a HELOC. ***Their online banker provided nothing but empty apologies, delayed responses; and absolutely no information (for weeks, mind you) about the progress of my loan (I'm assuming I didn't get approved. No big, if my assumption is correct). ****An employee I've never heard of emails me inquiring about information that was already sent in for the HELOC application. *****When I called in to find out information on my application; a confused, bewildered agent couldn't even find my application. Now, why did I join this credit union? They had an offer to receive a $300 bonus to open up a checking account and follow some rules. Well guess what? Not only did they make doing business with them a constantly frustrating experience; but the ineptitude in their dealings was so painfully troubling, that I honestly don't want the $300!! It's worth it to never, ever, ever, I mean EVER deal with them again! EVER! Now you go right ahead and join them if you want. Maybe you'll get far better treatment than I got. But if you end up getting spun around, ill-informed, and delayed on every dealing you have? Then get right in there, sign your name, drop your money in there and HANG ON! I know I'm not a 6-digit customer; but even I deserved a lot better than what those people gave at Provident Credit Union. An angrier man would type "Screw them!" read more

This branch is a true professional, and it has been wonderful working with them! I also had the pleasure to work with Baijayanty (Bee) who is a rock star. Honestly, her excellent customer service skills, availability, and quick responses have made my experience working with her a breath of fresh air. It is rare to find someone who is able to connect with their customers in such a genuine and effective way. Thank you, Bee, for your help and hard work! read more

I rarely write reviews, but I had an amazing experience refinancing my vehicle. Baijayanty helped me throughout the entire process and she explained everything in thorough detail, and was responsible in following up with phone calls. Overall, very kind lady, and exceptional customer service. read more

This branch is so professional and always knows how to handle my business properly. Andy Kim, the ops Mgr, always goes above and beyond to help me. He is always able to solve all my intricate banking needs. He has excellent customer service and is always accommodating. I have gotten 2 car loans thru this branch. read more

I have been a member of provident credit union for more than 15 years now. The service has always been good. But today with was exceptional, Andy Kim knows I only have a few minutes to spare took care of everything for me before I can even get to the branch it's customer service to a different to a whole new level. I also bank with other institutions but there is no comparison. Andy made me feel like I am a guest at his own home. Andy thank you for all your service throughout the years truly appreciate you. I will recommend you all my friends and family. read more

The Alameda Branch is beyond excellent. I am writing this late, (sorry) but it was always on my mind to do this someday, although I had no idea at the time how to use yelp. A few years ago the branch manager, a middle aged Filipino woman worked from her heart to correct a billing issue that I could not resolve on my own because that finance company would not speak with me! It sounds unbelievable even to me and I would not have believed it could happen but when I explained the situation to her she had no disbelief but listened to the story and spent hours and days to resolve this matter. Even her assistant manager was impressed like she sure would not have persisted in helping me if I had only her to assist me. I always felt guilty for not writing on yelp about how she stood with me to resolve my issue. I hope she has the opportunity to come across this and know that she will always have a special place in my heart and memory. She is beyond professional and competent, she is loyal and faithful to the clients of Provident Credit Union. She is truly a model of splendid customer service and professionalism!!! I believe her name is Eloisa Alarcon. Alameda Branch Manager. read more

Was able to work with Jaclyn at this location and she made everything so easy. It was my first time ever getting a car loan and Jaclyn helped me with every step. She went the extra mile and would answer every question I had (even the most basic ones). If you need to do business at Provident CU, look for Jaclyn! read more

Vinisha is the Best! Always helpful, always pleasant and always does exactly what she says she will do! Highly recommend provident and Vinisha! read more

Dublin office is the friendliest & most responsive branch, compared to other branches.

I left Wells Fargo because of the corruption, and decided to sign up with a credit union. I chose Provident because they refund the transaction fees when you use other banks' ATM's. That part is true and is great, but it's the only good thing about them. I have had SO many problems. Turns out it's quite hard to find an ATM that accepts deposits (I sometimes need to deposit cash, and I am often traveling around my state, so I need to find an ATM in various towns). Even where I live, the closest branch office is 4 towns away (30-45 minute drive). For awhile their check-deposit-by-phone thing wasn't working well, so I'd need to deposit a check like 6 times before it would be accepted. There's one ATM near me that accepts deposits, but it keeps breaking down (not their fault--it's US Bank), so there have been times when I couldn't put money in the bank unless I drove to the branch office in another town (and in this area, the traffic to that other town is horrible almost all the time). Their website really sucks (bad UX and bad programming--I have to log in twice every time because there's some kind of glitch on their login page). Sometimes when I log in to check my balance on my phone, it doesn't reflect an accurate balance. The first time this happened I thought someone had stolen all my money and I nearly had a heart attack. And for some reason they forced me to have two savings accounts (can't remember why now), so I have three accounts when I just wanted a checking and a savings account. The kicker was today when I checked my account and saw that they had charged me $168 in overdraft fees! Turns out their text alert system that was supposed to notify me when my balance fell below a certain amount hadn't been working and two tiny payments (totalling less than $15) came through, then bounced around getting rejected for insufficient funds like a capitalist pinball machine, and I got charged each time. But I was supposed to be getting notified. I'm demanding a refund for that. I want to go find another bank, but it's such a hassle. If you're shopping around for a credit union, I hear Patelco is good. read more

If I could say best ProvidentCU is the best in town, they know what they do. Bigger banks and names fail when PCU comes into action. During this recession, they had the lowest and best rate possible. I would recommend 10/10 times. I was never looking back again. My loan officer Jackie, so professional and calm, made this complex process look like a walk in the park. I'm short on words, and this would be the best service. Loan Officer: Jackie Johnson Branch: Dublin read more

Awesome customer service at Provident. We went to "another" credit union prior because it was closer and associated with my wife's work. That was a Big mistake..... We were not told the truth about rates and they tried to up sell us to get the "best" rates. Provident was very helpful, listened to our needs and concerns and got us taken care of. They were very honest and transparent. They informed us of other services but were never pushy. We worked with Daniel and appreciate his help and time! read more

Provident has never led me wrong in all 23 years of doing business with them. My last transaction was so fast and easy that I almost forgot I was applying for a loan! Vinisha was friendly, professional and handled all of the details with ease. I will definitely be back and would without a doubt recommend Provident for all of your banking needs! read more

Andy has always taken care of my family at Provident Credit Union. He is very professional and is always able to take care of any concerns or questions we have. The other employees are also phenomenal and friendly. I just wish I started doing business here sooner. I cannot recommend this group of professionals enough. read more

I've been banking with Provident since 2000 and love their Hayward branch staff. Now that the Pleasanton branch is open, same sentiment. Good job Provident! read more

Everyone at Provident Credit Union in the Dublin office has been instrumental and helpful getting a car loan they've really gone the extra mile. I thank them all sincerely they all are fantastic I highly highly recommend using them for your next car loan. Any loan for that matter Tim B- read more

I want to share my experience with Providence credit Union the branch manager was very professional and he helped me with some of the issues that I had hes always kind and friendly he smiles all the time and greet customers as they come in and leave the bank I am so proud to be a part of the Providence credit Union in Dublin Good job thank you so much branch manager Loyal customer read more

Erin was very helpful, courteous, and overall absolutely amazing customer service. With such customer service skills and knowledge, the sky is the limit for you! read more

Great first impression! Andy Kim made joining Provident Credit Union a smooth and pleasant experience. Friendly, professional, and thorough, and he answered all of my questions. Looking forward to doing business with this branch of Provident. Recommend! read more

Andy helped me through financing a private party vehicle. With one hour the purchase was made and all paperwork filed. Seller was impressed with how my credit union is efficient. Thank you provident :) read more

When you walk into any financial institution, you would expect good customer service. I've had the unique chance to work with Elena from the Dublin PCU location. Rarely do people go out of there way to say great things about their experience. I believe we should do more of that so I would like to recognize Elena for treating me with not only excellent customer service, but with the experience you would have when talking with a trusted long time friend. It could just be we work well together but I think she is just a genuine good human being. Thank you Elena for being my "go to" at PCU. You are one of the main reasons I bank with PCU. read more

Vinisha and Brian and Andy are awesome Glad this office is open !! Please open more toward Tracy please !!!!! They gave great service !!! read more

I have been a member of Provident Credit Union since March of this year. I have been with no more than two credit unions ever and since that time I moved back to big banks. Given the changes I will encounter over the next few years i.e. purchasing a home, new car, etc, it made sense to partner back up with a credit union. Also feeling a more and more disconnected from a bank that gave me all the more reason to make this change. I searched and searched for a great credit union, after a distasteful experience with Patelco I turned to Provident Credit Union! I work near the Dublin branch and the aesthetics caught my eye as they were completing the new Fallon Gateway. I walked in and instantly was amazed with the cleanliness and privacy rooms that were offered. I was assisted in opening my account and began banking with them. I wasn't sold on these old customer service lines that banks provide you with, instead I was open to asking about any services that may better serve me financially. I have frequented this location on and off for all of my personal financial needs and each time I am greeted and assisted and all with a smile and courtesy. They take having your money serious. The services are always outstanding! I never have to wait as someone is always there. Although this review comes late I have to give a big shout out to the staff for always being attentive and open to my needs and I wholeheartedly recommend this credit union to anyone, top notch and first class!!! read more

I've been a long time customer and I have to say, this Credit Union gets it. Their customer service skills are top shelf at every turn. I have had the pleasure to work with their teams from home finance to every day banking and I have received nothing but the utmost respect and genuine care. Daniel Rodriquez is one such individual in fact. He is always smiling, eager to engage in friendly and product conversations as well as being able to deliver excellent customer satisfaction. Honghai Vo, the Branch Manager has also been a great experience as he personally helps out in any way he can ensuring satisfaction. Thanks again to you and your team for making my experiences amazing. I'm always happy to walk into your branch and see you there! read more

My experience with Provident Credit Union was Fantastic!!! Mr. Honghai and Mr.Kim were super cool to work with and they answered all my questions and concerns in a timely manner. I'd like to thank them and their staff for processing my Loan!!! Timing was critical and they worked with me to the very end. I would highly recommend them if your in the market for a car loan. Great Rates and Professional people too! read more

Andy was super helpful! We made a new purchased and he was also able to save us some money by buying out my lease early!

The worst service. Systems are always down. Can't get through on the phone. Employees are not trained or knowledgeable about their policies and procedures. Continuously misinformed with now ownership of wring information and mistakes. read more

I wanted to give a shout out to Daniel for his great customer service. He is always very help, kind & considerate. He is a pleasure to deal with. I wanted to say Keep up the great work. You will go far for just doing what you already do. Thank you !!! read more

I recently decided to open a business account. I decided to go to Provident as the location seemed right and my business is solar, so I was aware they work with solar loans. I was greeted warmly by a representative when I walked in. This caught my attention as sincere. It was suggested I could help myself to some coffee. I was also offered water. While I was waiting to be taken care of, a customer of mine called with a bunch of questions. The branch manager, Karla was ready to see me, but was very patient as I finished my call. By the time I was ready to sit down with Karla, it was nearing the end of the business day. At no point did Karla make me feel rushed. She provided great patience and care whole helping me open my account. She and her team stayed after hours and I was able to offer pen my Provident business account without any hitches. I just thought it was great experience I should share. Great team there! read more

Every single time I go into this provident credit union. I feels so friendly and helpful. I was helped by Yvette Ramirez. She made me feel like I was talking to family and friend I knew for long time. She helped me get the proper information I needed. I'll keep coming back. read more

Thank you Mr. Honghai Vo! You have made online process and face to face experience easy and beneficial. We appreciate your walking with us theough virtual meetings and face to face through vehicle, Solar and Auto Loan processes this year. He is an excellent manager and at every new step we experienced excellent customer service by him and his staff! read more