I received excellent customer service, from Steph very professional kind, and friendly. I recommend this cre to anyone! -Cristhy read more

Steph Lewis-Senior Member Service, is excellent and patient with the services that was received. She's very knowledgeable also. I have a disability and I can only stand for a short period of time and she sat me down and assisted me. Excellent service at Livermore PatelcoA++. read more

Had Pompy for a very stressful situation - LOVED HER PROFESSIONALISM!!! She was absolutely outstanding in getting me the funds I needed.

We recently visited Patelco Credit Union to open a new checking and savings account for our son, and the experience was fantastic! Justin was amazing he helped us every step of the way and took the time to thoroughly explain everything. He was also able to set up a credit card and a savings account for our son so he can start building credit early. We would 100% recommend Patelco for anyone looking to open a new account. read more

I love Patelco I've been with them over 15 years . They have financed cars, great credit cards.

It doesn't seem as if people review this bank very often, but I'm going to share my experience anyway in the hopes that somebody who cares about this kind of thing might read it and change the current process. My husband and I had our mortgage here at one point until we paid it off and we've always had CD's here because we live in Livermore and want to keep some of our money locally, both for personal reasons and the benefit of others where a credit union is involved. When you have a CD here they notify you by mail and you either have to go into the branch, FAX (yes, I said FAX) or mail back (snail mail) what you would like done when it expires. You have a ten day grace period before it's permanently rolled over into their lowest tier CD available. We chose to go into the branch and renew the CD with their rate of 4% for 9 months. We were told the teller could do it for us, but we've always liked sitting down with somebody considering the amount of money involved and going over our options. Since the wait time would be quit substantial, we agreed to just use the teller. After pulling up our CD we were told we had two options, one was to renew for 3.5% instead of the advertised 4% or we could open a checking account and do a direct deposit every month of a minimum of $500 into this new checking account in order to keep the 4% rate. We explained that Marcus currently had 4.2% but we wanted to keep our money there for the reasons I've already stated, but we didn't need a checking account and we don't have anything that direct deposits. We were told we could manually transfer in $500 every month from another account to meet the requirement for the 4%. Why? I get you want to drive new business there in other forms, but it seems detrimental to your existing customer when there are better rates elsewhere. So, we took our substantial amount of money in that CD and had it transferred over to Marcus yesterday at 4.2% and now our balance at Patelco is zero and it's going to stay that way. I'm putting three stars instead of one or two because in the past we've always sat down with the manager to renew our CD's and we always come in with my Mom who also does it at the same time as us and he's such a lovely guy and always very helpful. Also, they were great when we needed to refinance our home loan and the tellers celebrated with us years later when we went to the bank during COVID to pay off our mortgage. read more

Greetings, I was having some trouble logging in to the web site to make a loan payment so much so that I locked my account. So I had no choice but to call customer service. I had the most wonderful and patient gentlemen assist me today his name is Tony B. He was very bubbly, pleasant and helpful. I told Tony I have never experienced such awesome customer service in my life he really made my day. Thank you so much Tony! read more

I want to stop by to wish Patelco Livermore a very Happy Thanks giving, but the main reason I am here is to compliment an awesome staff of Patelco who helped me two days in a row and she is none than BRIANA. Yes she is very professional and works very efficiently and clears the crowd fast, she knows her stuff well and she does is with a BIG SMILE, I think she would be an asset to the organization and I love her she is the best there. keep up the good work BRIANA, all good things will follow soon. Best Wishes Mo Polani read more

I had an appointment with Kelly Burdick earlier today for home mortgage and the experience was beyond bad. She was 20 minutes late to the appointment. No apologies, no nothing, red flag number 1. The more I talked to her, the more I know that she doesn't know what she was doing and when I asked for clarification on some of the ridiculous details that she made up, she got mad and started raising her voice to the point it sounded like she's yelling, stating that she had processed hundreds of loans from Chase to JP Morgan to here. She was very arrogant, unwilling to help and rude. When she knew she wouldn't be able to talk me into the high interest mortgages, she shoved me out of the room and didn't forget to tell me to hurry up while I was gathering my stuff. While I was leaving, she rudely yelled "don't come back." I said "excuse me?" just to give her a chance to fix her language but she repeated "people shouldn't look to buy a house when they're broke." She acted entitled and is not a good fit to the company, no wonder why she changed jobs so often. What a nightmare! I'm still emotionally damaged by the appointment with. Stay away from this location and stay away from Kellie read more

Patelco employees are always clear and knowledgeable about everything they do. After experiencing just the opposite with another credit union, I deeply appreciate the expertise with which Patelco employees operate! Thank you! It's so nice when everything financial runs smoothly. read more

The service at this branch is wonderful! Everyone is very friendly but most of all very helpful. I have been a member for many years and not once I had a problem with my account. I'm very thankful for the great customer service! read more

Patelco in Livermore has top notch customer service. The branch manager, Joey has been so amazing to work with. He helped me with my mom's trust account when she passed. He is very attentive and compassionate. He made my experience very easy especially during a very hard time. We have since had to have his help with other accounts and when I felt uncomfortable pulling out a large amount of cash, he took care of everything and his staff was very discreet. They made it very comfortable for me. This branch is amazing. Great customer service. read more

I have been a customer of Patelco since the early 80's. This Livermore branch is my personal favorite. Everyone is always friendly, helpful and professional. I am in the process of making some changes to my financial portfolio and I am so pleased with the service I am getting. Today I was helped by Fabiola. She explained everything clearly, answered all of my questions, never made me feel like I was being rushed, and mentioned some information I had not thought of, which led me to some new options that will benefit me. This personalized service will keep me a customer for many years to come! read more

I made an appointment to handle the account of my late mother. It was something I had been putting off for a while, and I was very stressed about going in to talk about it. Fortunately, Pompy was there to help me take care of everything and helped make the process anxiety-free! I was very impressed that everything was able to be handled within a few hours, even with the unusual circumstance I was in. Incredibly helpful, and now a weight has been lifted off my shoulders! read more

I was having major issues with my Mobil app. I went into the credit union seeking help. Erica Cary. helped me solve my issue. her patients and guidance helped me through. she was extremely helpful and didnt make me feel, like some do, stupid. kudos to her. read more

Erica cary has always helped me in all my banking transactions and has always provided great insight based on my banking needs. Definitely recommend Patelco of Livermore to anyone for their banking needs. read more

Worst customer service ever. I've been jerked around trying to close an account for a deceased parent. NO ONE will call me back despite multiple assurances that the "back office" will contact you in 1 - 2 business days. Before my father passed he asked me to move money for him (he was in hospice) and I sent in Durable Power of Attorney and the "back office" sat on it for 2 weeks. Now I'm simple trying to close the account. I've spent hours on hold over the past 4 weeks and gotten no where. It's stressful enough having to deal with with the passing of a parent. I'm dealing with 8 separate entities for the estate and Patelco is, hands down, the WORST to deal with. read more

This review is all about Lucy, a teller that helped me back in February. Shame on me for not thinking to write a yelp review sooner. I had made some feeble attempts to contact Patelco through their website but they don't appear to have a simple way to give kudos. Anyway, I rarely go into branches. Banking is much so simpler with direct deposit and bill paying by mail. Unfortunately, I had gotten hurt at work and was receiving temporary disability checks. No direct deposit for those, so i went into the branch to make the deposit. While I was there, I asked Lucy how much lead time I needed in order to place an order for some new $20 bills. Chinese New Year was approaching and I needed some crisp new bills to stuff red envelopes with. Lucy stated that she wasn't sure but she would be happy to find out and contact me later. Two days later, she called me. I had forgotten. After she told me about the lead time and that there was no guarantee that the bills would be new, she also mentioned that she had brand new $10 bills in stock. I asked if she had a particular amount and asked her to put them aside for me. I picked them up that day. It was also cool that she remembered me by name when she saw me. Excellent customer service is rare in so many industries now. Which is crazy considering how many people say that we're turning into a service industry nation. Kudos to Lucy! read more

Today I needed to make a large deposit that I didn't Saturday. Because of a line outside. When approaching the bank. There where a couple people waiting their turn to get in. This Pandemic allows the bank only so many people in during business hours. A person in front me and myself had waited at least a good 5 to 8 minutes. I finally got tired of waiting and went on with my day. I hope this bank can keep in mind that their members are dealing with money. And that the longer we wait. What happens if we get robbed? read more

One of the Best Banks to do business with TALK to Sean Grovier (Specialist) for any Mortgage issues, he had a magic wand and will solve your mortgages I had a great experiences with Him and his bank and have save me Thousands and Staffs at Patelco are always humble and ready to answer any issues or questions. they are a problem solver and go out way to help their customer, Keep up the good work!! Patelco read more

This location is less to be desired closed during Covid a huge inconvenience long phone wait times and short bank hours also always broken ATM'S I've been a long time customer and their customer service was horrible that is why i'm no longer a customer!!!! read more

I was looking for a new bank/credit Union to transfer too. I was told to go to Patelco but I put it off for months. I finally went in this week and wow was I glad I did. Dawn Cooper was a saint. She spent as much time as I needed to get everything figured out. She explained everything to me and didn't rush anything. I had to go back again today to take some documents and she again was absolutely wonderful. I am feeling very good about my choice to switch financial institutions. And their Halloween costumes were just as great as their service. read more

Love the service with Karen Lewis and Branch Manager Joey Magpusso at this Livermore branch!!! Extremely glad with my interest rate on my car refinance, almost 500.00 a month savings!!!!! YOOOOHOOOOO! As I am a realtor, I am referring my clients to them, and one of tthem is coming over tomorrow! Thank you Karen and Joey! read more

Small little bank with tight and difficult parking. Place seems to always be busy , they should upgrade to a bigger building with better parking . Staff is very nice and the bank has convenient hours . read more

I came to this Patelco location as we headed to some local winery in Livermore. This was a small location, but overall it's conveniently located. My review is for a staff name Carly! She assisted my friend for basic stuff- I just cannot apprehend how I am able to hear the conversation all the way from 10 feet away. Patelco, may we share our thoughts with you that while we appreciated how friendly and courteous your staff can be, members privacy is already compromised as I can hear her repeating members account information, etc... I had to tell my friend that in the future, should he needs to conduct his transactions in smaller branch to please ask the teller to write out his info and not cheerfully blasted out for everyone to hear! It is not their business! read more

I've been banking at Patelco for 10+ years. The customer service is incredible. Since moving to Livermore several years ago- I frequently have visited this branch. Service is always fast, friendly and reliable. The branch is clean and orderly. I highly recommend banking here for anyone! read more

My husband and I just bought a house in Livermore and decided we wanted to open our first joint account at Patelco Credit Union based on our experience with credit unions in the past. We did not want to go to a "big bank", as they tend to not provide as much of a personal connection and building trust is important when it comes to who you bank with. There were a couple people in line ahead of us, but the wait was only a few minutes. While we were waiting, we read many signs on the wall, which gave us an idea of what type of services Patelco provides, even before talking to anyone. We weren't aware that having an appointment to meet with a banker would be helpful, but it turned out the banker (Dawn Cooper) was available to meet with us immediately! The approval process for joining the credit union was quick and easy and Dawn was very professional and knowledgeable. She asked us all of the right questions to find out what accounts were best for us to start with and let us know we could contact her directly if we have any questions or would like to make any changes or upgrades to our accounts once we get settled in and figure out if any of the other services would be helpful to needs. We enjoyed our time with her and look forward to visiting her again. It is very likely my husband and I will be closing our other bank accounts and bank primarily with Patelco. read more

I absolutely love this credit union. They are the friendliest people. My personal favorite that I truly respect and appreciate is Dawn. She is so professional and helpful and has the sweetest personality Sincerely. Cleo and Kathy. read more

If there was 10 stars, I'll definitely give them that and even more. The people there are extremely polite and always willing to help. Amazing! Amazing!! Amazing!!! Keep up the good work guys and thanks for all you do. Jay read more

When we financed our car through Patelco, we purchased the Route 66 extended car warranty which was well worth it. We decided to sell our car which still had a loan balance and the warranty company stated that they needed a notarized bill of sale in order to transfer the warranty to the new owner. The new owner was only going to buy the car because of the warranty. We walked into this branch at 1PM on A Wednesday with no appointment and Karen took us almost immediately and helped us through the whole Process. Karen was extremely nice and answered any questions we or the buyer asked. I wish I lived closer to this location to experience the customer service Karen and this branch provided. read more

BEST PEOPLE ON EARTH! The only bank I trust and feel like they actually care about me. 5 stars!

The Employees here are always eager and willing to assist me with my needs. One employee , stands out, She is indeed Exemplary! Her knowledge and expertise have always been without parallel. Her name is "Dawn" and she Certainly needs to be acknowledged! read more

I used to be a BIG fan of credit unions. Small banking institutions with good, caring customer service and products. I have been a Patelco member for almost 28 years and started when membership was limited to Pacific Telephone Company (aka Pac*Bell, SBC, and now AT&T) employee. Something happened when credit unions won the right to accept any customers, they started thinking like big banks. Well, if I am going to be treated like a big bank customer I'd at least like some of the benefits of banking with a big bank: world-wide locations, 24 hour service, highly polished web sites, lots of branches, etc. This year Patelco did something that I find totally inexcusable. They changed their overseas credit card use policy to require that they be given prior notification that the card will be used outside the US. Otherwise, they will reject the attempt to use the card. That is not good, but what is worse is that this was done with NO notice to the members. Since I was ALREADY outside the US when the policy changed, I ended up being totally embarrassed when my card was refused. Their response, it was for my protection! I still think a CU is probably better than a big bank, but I also think you can probably do better than with Patelco. read more

Although I'm not a member, I do bank with another credit union in the Northbay which allows me to use Patelco ATMs. A few days ago I was attempting to use the ATM to deposit a couple checks but the machine wasn't allowing me to insert the checks into the machine (the little door wasn't opening). I informed a teller (Rebecca) about this and she actually came outside with me and together we figured out how to get the machine to accept the checks. It's customer service like this that ALWAYS makes a difference, and separates the average from the above average. read more

Best Credit Union EVER. We needed to complete a wire transfer and Mary H. Was incredible. Right under the wire! When we moved to Texas two years ago we kept Patelco and used the online app for all our check deposits. Easy peasy !!! They have always given the best service read more

Had never considered opening an account at a credit union, my husband and I recently purchased our first home and we needed to consolidate some minor debt. We got a super low interest rate on a secure loan and now have a free checking and savings account as well. Since BofA is beginning to charge for everything we are truly considering closing all of our accounts at BofA and only using our Patelco account. Our service representative Dawn Cooper was super friendly and a pleasure to work with. She worked around our crazy schedule and assured we completed our process without any headaches. read more

I absolutely love Patelco! I frequent the Livermore branch and have had the BEST customer service that you can get from an establishment. The branch manager is top notch...he will bend over backwards to make sure that you are completely satisfied with the service you receive from his staff/branch. I am happy that I made the choice to leave Citibank...joining Patelco Credit Union in my opinion was a very smart move. I am looking to purchase another car this fall and look forward to seeing what Patelco can do for me. read more

You want service like McDonald's quick fast and easy Karen and Rebecca the best I have never waited in line for more than 5 minutes And I've always come out Satisfied and resolved read more

I will definitely be give more referrals to this credit union! Hands down a very wonderful and pleasant experience! Made me feel like I was very important to them, witch I must say is a very great feeling! Just want to thank them for picking up my loan and treating me a valuable customer!!!! read more

This credit union is great really takes care of there customers. Really helped me out at this time with a no interest loan. Way better than us bank who I had a business account foe over 10 years. Some bigger banks don't value lower income business owners. But patelco does thanks so much for the help. read more