I've been a Chase customer ever since a long time. Came here on Halloween cuz I needed a money…read moreorder because I left my checkbook at home. Actually the agent was able to print three checks for me for three bucks. Not bad. I was unaware of this service and I was glad for their customer service. The location has plenty of parking and nice, courteous and well-informed people working here. At least. That was my impression for the one time I had been here cuz I normally don't come to this location.

Chase branch on Hopyard, in Pleasanton California. Entire…read morestaff is always very friendly and professional. NEVER a long wait or bad experience with Chase at this branch or it's other locations. I have had business with other banks other than Chase, but this Chase branch as with their other branches tops all other banks. Thank you, Chase!

The clerks have always provided excellent service. Because of a fraud event, I recently met with…read morethe bank manager to change all of our accounts, order new checks (4 to 6 weeks) and rush order what I thought were two new debit cards for my wife and me (48 hours). Two days later, only a single debit card for me arrived. This left my wife with no way to purchase gas, groceries, etc. I wish the manager had told me my wife had to rush order her own debit card.

I've asked wire transfer and clerk told me a banker will help me in 5 minutes and nobody came to me…read morefor 30minutes even after a customer who was getting consult from a banker left. Just ignored and waited for 30 min without any update or any further information.

Needed to do emergency wire transfer and I'd been a Wells Fargo loyal customer for almost 20 years…read more They are understaffed and said I have to wait a minimum of 4 hrs to get this done. I understand I have to wait without an appt, but 4 hrs is not acceptable. Will be looking to move my assets elsewhere.

I just had to write this review to praise the very helpful associates at this branch. I want to…read moreespecially point out Anthony, who took time out of his busy day to set up a checking account that I urgently needed set up for tomorrow's payroll. The other branch I went to earlier said I needed to set up an appointment. I would highly recommend Wells Fargo on Bernal for their excellent customer service!

Came for a service. The speed of the service could have been improved…read more Just because the system was new, did not mean the representative had the customer waited while she was figuring out how it worked. Much to be improved.

They have terrible customer service, lines are long no one said to the customers sorry for keeping…read moreyou waiting, a lot of the bankers were just seating in their office talking on their cell phones. I was there few days ago and waiting in line for over 20 minutes and they only had one cashier attending to everyone. They never once said sorry for keeping you guys waiting, untill i told them to send more cashiers to attend to the customers , the Chinese lady who is at the front was trying to do her best. But still terrible customer service, i told this bank I will be writing a review on how bad they treat the customers, well here we go. You asked for it. Go to the Blackhawk Bank of America they deliver excellent customer service always and they are always helpful and the bankers in the cubicle do come out to help when lines are long. I wish I can give zero stars.

Awful people and awful company. They instructed me to deposit Treasury checks for an ERC refund on…read morea closed business that I banked with them on. They promised the funds would be available in 10 days and gave me a deposit slip stating that. However, the funds never became available, they froze them and then closed my account, closed my personal account, and closed my personal credits cards, taking my cc points/money and dropping my credit score 20 points. For 6 weeks their representative lied to me stating that they are fixing the problem and will get my accounts reopened and my funds available. He also lied and said Michael would be calling me shortly to explain everything, which never happened either. Nothing the bank representative told me was true. I just received official Bank of America correspondence in response to my CFPB regulatory complaint that they reviewed my issue and determined everyone did everything correctly at BofA and I will not get my funds and need to contact the Treasury Department. This bank gave me erroneous information, causing me damages, then lied to me for 6 weeks, took my money, and walked away from me. Awful company and horrible people there. I will now need to sue them for the damages their constant lying and caused me.

this is probably the worst bank I been to. I came in to cash a few check which I normally do at…read moreother bank through out the East bay. Usually it goes smooth, just slide my debt card , put in my pass code and done. Here at this bank I was being Stereotypes by Wening Chen. She question my transaction and ask for my ID. (what?) ok fine never been ask about it before. I hand over my ID and she ran a black light to make sure my ID was real? Why? I have my debt card and passcode. I also deposited a few business checks before cashing personal check. This bank made me feel like a criminal with my own money. Thanks Wenying Chen I'll make sure your name get attention and you pissed me off!!

"The service is always excellent, and I love visiting this location. The staff is friendly,…read moreprofessional, and always makes me feel welcome."

Always welcoming and great customer service especially Vinisha. She takes the time to answer any…read moreand all your questions whether you come in for an inquiry or opening an important account.

I opened an account with the banker Jessica Zhang. She is very friendly and helpful. The…read moretransaction went very smoothly. What a pleasant experience. Thank you Jessica!

Early this morning, I received couple of calls from a guy saying that he is calling from the bank…read moreand there is credit card fraud and else. he provided his name, Frank Liu, employee number, phone number, the credit card number that he said someone applied using my information, the recent transaction...and insisted that I need to go to their SF branch to solve the problem. Sounds like a real. I didn't provide any personal info to him instead I called the branch I know in Pleasanton Ranch 99. One of the representatives answered my phone immediately and we talked about the situation. She checked the system and also called the bank credit card service department and found out this Frank Liu from SF branch and the whole credit card thing are spam. I'd like to give Pleasanton Branch 5 stars for their work efficiency and accuracy.

Chase wealth management personal never following up with why my CLOSED FR account was showing up at…read moreChase as of June 2024. Chase should not be pull data from closed account from another bank they acquire.

Completely unhelpful people, my debit card was working before I came into this branch and not only…read morewere they unhelpful but they made my debit card stop working after I left the branch. This is their service for 20+ years of loyal customers. No wonder people are switching to better banks.

It's getting hard to find a bank that it open on Saturdays. Wells Fargo on Tassajara Road in Dublin…read moreis open on Saturdays! Yay! The two Wells Fargo branches located in my town of Pleasanton are no longer open on Saturdays. So now I have trek over a neighboring town. It's not too far. I'm just glad I can still come in on a weekend.

I have good experience with Wells Fargo bank and I have been a customer for over 20 years…read more However, my experience was not good with banker at this branch. You may not get to talk with a banker even if you have an appointment.