Every time I speak with anyone from this branch, they are more than accommodating and kind. I really enjoy using their services.

So this bank had my review removed that is a real true review. I have all the evidence needed to bring it to light that this bank is stealing money from member. My account would always be at a negative balance even after depositing cash into an atm. I brought it to their attention and was sent new atm cards but I was still being charged. The last card they sent I didn't even activate it to see if I as just imagining it or my account as soon as I put money in practically spent itself without activating the new card and I never got checks either. I had my account for less than a year and have NEVER had so many problems with a bank. It became depressing that all my Tip money from my clients, I'm a hairstylist, was feeding this never ending bank account. I made 1 last deposit to bring my account to good standing before I had enough of this cycle then all of a sudden my account was nearly $1000 over drawn, I was locked out of my bank access and have spent nearly 3 my months disputing my account after they have already charged off my account, sent my account to collections, put me in check systems and had a Highly Negative remark put on my credit that ultimately disqualified me from getting an apartment for my self, I couldn't pay my credit card bills without my checking account so now those are late plus added fees due to the negligence of Pacific Service Credit Union. They finally contacted me today, that Jojo bless his heart, he called to say we were able to fix your credit and take you out of check systems, we reversed all fees that you were charged and zeroed out you account. All while holding a grin I could hear over the phone thinking I wouldn't catch that last part..... wait what did you say? You zeroed out my account but I had a positive amount of funds JoJo with a "P" for positive not an "N" for negative or a "Z" for zero but a "P". While I'm grateful for my credit being fixed and being taken out of check systems, P.S.C.U is responsible for my hard earned reputation of on time bill pay being tarnished. You should be held accountable and take RESPONSIBILITY for your (knowingly or not knowingly) actions of theft and then trying to cover it up with not allowing me to log in to the account to calculate everything that was legitimately charged by me. Instead I was offered to be mailed a statement stating they ZEROED out my account. Wow you all should be terminated immediately and as a member still because you keep my saving account open, all of the staff including the president who refused to talk to me, be terminated and the member guidelines be rewriting to better suit the members since we all have shared. P.S.C.U should also be made to pay a settlement fee to cover what they have negligently done to me. It will take time to bounce back from this especially after Covid-19 and not being able to take clients for over a year. read more

Just purchased my sister's car and used Pacific service credit union for financing. I must say the whole transaction from start to finish, was excellent! From working with Lanei over the phone and email and meeting with Robin at the branch. Their service is super fast and easy. The whole process was smooth. Thank you Lanei and Robin, you both ROCK! read more

Awesomeness Service! Thank you Robin, Jennifer & Heidi!! For the warm enviting energy! You are all amazing!! read more

I swear this place is amazing. so friendly and helpful. they work around schedule when contacting me because I work nights. i wish i would have found this place 10 years ago. No more going to buy a car or motorcycle and being at the mercy of the dealerships loan officer. I could go on and on about how wonderful this place is, but do yourself a favor and join. read more

This used to the best CU ever. However, the recent changes have turned it into a totally useless financial institution. 1. Their log-in security searches thru all past public records. It asks questions related to what it finds in the ancient archives. For example, it will ask a question like "What color was your GMC Jimmy?" Problem is, they do not tell you which GMC Jimmy they are asking about. I have owned 3 GMC Jimmy's in the, each with a different color. I have no idea which one they talking about. They ask questions like "What was the mortgage amount for the property at 123 Oak Street?" I was a real estate investor buying and selling home before the housing bubble burst....I have no idea what any of the mortgage amounts were. 2. Here is the most infuriating "Security" change. PSCU does not allow you use a VPN when you try to Log in. I could not believe it when they told me that. I use a VPN for any and all internet activity. It is a security enhancement that suits me very well and I will not do without it. They told me to just turn off my VPN to log in which tells you just how inept and unknowledgeable about VPNs. Or at least my VPN: When you turn off the VPN, it blocks and prohibits internet access. You have to have the VPN active and on to access the internet. That makes sense to me. No one can get in or out without having VPN protection. So my review is over. I will have to say, IMO, PSCU is a horrible financial institution, unless you want to call or drive to the branch and ask what your balance is or if a deposit was made. read more

Heidi and Mykila's level of personal attention is unparalleled, they were very attentive, detailed and friendly during my time there. Thank you Heidi & Mykila, for affirming that I made the right decision, when choosing where to bank. read more

I've only been a member for a little while but I will say that this is the best bank I've been too! Mitchell helped me out big time recently with a situation I needed to take care of and he did it! Happy to be apart of this bank read more

If you are looking for personalized banking this is your place. Everyone knows your name and are also personable and accommodating to your needs. Thank you for your great service to your clients! read more

We've been Members here for quite a few years. The staff is always extraordinarily helpful and courteous. I definitely recommend this as a great credit union to which to belong! read more

The have a coin star machine!

Everyone is so nice at this branch simple and fast! Ive gone back and forth a few times due to Wouldnt bank anywhere else.

Great service, knowledgeable and friendly staff! Products and rates are competitive with national banks but with a local touch.

This is the best credit union I've ever been a part of. There staff is super friendly and always in good spirits. Willing to help you out with the whole process of opening an account all the way through the entire process explaining everything so that you can understand it. I don't recommend places unless they earned it without a shadow of doubt. I will not go to any other bank or credit union since opening an account here. They are super awesome. Thank you guys for always being so awesome and helpful. read more

I'm soooo glad I opened an account here. The ladieshere are great and so helpful. Location is convenient for me & they even have a secure shredding stat and coin star machine. read more

Absolutely LOVE this branch!!! Every time I go in, I am greeted with a smile. If there is an issue, I leave with it resolved. Thank you so much for making my experience the best each and every time! read more

Great service! Always courteous and friendly. I have been a member for many years and I've never been disappointed.

This branch is EXCELLENT, every time I have come into this branch I have felt special, they make you feel like your the only account holder, they really roll out the red carpet, Heidi is the best!!! She actually has helped me refinance my car loan and her service has always been above and beyond great!!! read more

This credit union is the best! I have had the best experience here at the Livermore branch and I don't think I'll deal with anyone else. The ladies are extremely helpful and will make sure you leave more than happy. Heidi was phenomenal! She really made sure I got my auto loan and that it would work best for me. Pacific Service Credit Union is by far the best! Thank you so much for all your help!!! read more

Love banking here- the ladies are always so friendly and I get a greeting each time I come in. I like that there is usually never a line and am in and out quickly. Can't beat Pacific Service interest rates - I got a car loan through them for one of my cars and their interest rate was the lowest. read more

Jennifer - was so pleasant to work with helping through confusing charges on my account! Very through and accurate- got everything straitened out with a smile! I really like the Livermore customer service! Susie read more

I love my credit union, the people are friendly and helpful. Great service and products, check it out and give it a try. I guarantee you'll like it! read more

Great service and they also have a free coin machine to use so you don't have to go to Safeway and they charge you 9%

Need a vehicle loan?? These folks are the BEST. Great rates and SO easy to deal with. If you're out buying a car just tell the dealer to use the CUDL system and sign up! Buying private party? Call and get pre-approved. They'll make it quick and easy and deal with DMV and taxes too. HIGHLY recommend. read more

I love this place! I've been banking here ever since I moved into the area which was 2010 and I never want a new bank!

Always a pleasure working with my credit union. The staff at this location is always awesome, thanks guys "gals".

Absolutely the best bank ever! Great customer service, excellent people , outstanding Livermore branch.

Always a pleasure to stop in and take care of my banking transactions. Friendly, helpful service. Make this your credit union today.

The Livermore branch is amazing. PSCU offers amazing benefits on Checking accounts, great rates on loans and the member service is outstanding. Love the free Coinstar and shred bins also. Getting my Visa debit card and Visa credit card instantly issued instead of waiting days or weeks was extremely helpful. read more

By far this is one of the best Credit Union banks. The local branch in Livermore is totally dedicated to help and support, very flexible and a special human touch that you won't find on any other regular banks. Greta rates and loan programs. Highly recommended!!! Alex read more

My family has been banking here since 2008, no regrets! Great service, love never waiting in line. Everyone in my family have accounts and we enjoy the convenience of all services since the bank keeps up with all the latest technology. Great for Kids accounts too. Go check them out! read more

Honestly the best place to bank. The staff is so friendly and they offer super competitive rates to your needs. Won't bank anywhere else ! Ever read more

I love this place. Phone and inside service great! Always a welcoming environment and phone service goes above and beyond

I recently became a member here and Heidi was so wonderful about helping me through the process to open my account and showing me all the fantastic features of their mobile banking. I was even issued my debit card the same day! Top notch customer service! read more

Great service and support. PSCU has done for me in three years than by other big bank has for me in 20 years.

This credit union is the best. You could use Coinstar for free if you have an account. Would definitely recommend!

I have banked here for years and absolutely love it! You walk in and everyone knows your name and always very friendly.

We opened multiple accounts recently which was confusing for my husband and I to complete on our own. Fortunately for us, we were assisted by Ashley, who was very kind, competent and super patient with us; even though we're at the beginning of a new business relationship with PSCU we already feel confident that we're in the right place. read more