Great Service and Very Convenient! Besides this branch being in the same super-convenient shopping center which I visit often, I recently received superior service. I went into the branch and asked for 50 brand new $1 bills because my grandson is graduating from elementary school. We got him one of those cards where you attach the money to each other and the kid gets to pull it out of the card like a magician pulls out an endless scarf from his hat. Anyway, the teller said they didn't have any new $1 bills but when she saw my disappointment, she proceeded to take the next 10 minutes and find the best (and almost new) $1 bills. They are great! She was great! Thank you Chase Livermore! read more

Alisa was kind, friendly, and helpful. Branch was clean and ATMs were working. Parking is sufficient. Location is inside an outdoor strip mall. read more

I have never had a problem with service at this bank. I often go in to get foreign currency and they are super fast to fill my orders. I always ask a month in advance- just because I'm OCD- but they always fill my order in a few days. The building is in a convenient location for people on this side of town and there is plenty of parking. I like that they have ATMs available both outside and inside the main doors. read more

Bad bank hold your money for no reason I could see if it was 50k or 150k no it's 50 fifth fn dollars then they close my account twice once the they said opps then the second time they said we don't want to do anything for you so please keep your money away from Chase go to a close Credit Union they will help you more and get more from a Credit Union then A banks always with fees read more

This Chase bank is horrible. They are so unreliable. It's 8:48 in the morning. They're supposed to open at 8 o'clock for ATMs and you cannot even get in to use the freaking ATM. This has happened at least five times in the past year or so. it's convenient but very unreliable read more

I am long time customer to this Chase Bank branch! I have to say that this branch's service is excellent. The branch manager is so nice and extremely friendly! However, I hope someone in this branch can contact Chase's headquarter or technical support team to help me to resolve this online login issue because Chase's technical support team always hang up my phone: When I log into my account online, ( Because, for safety reason, I don't want online software to recognize my device ) I choose a phone call to give me one time verification code. I never get the phone call so that I tried again and again for 6 times and still not get the verification code phone call. After one hour and half when I am driving, Chase online called me 6 times to give me 6 verification codes. Is that crazy! I called Chase and the service person help me to connect to technical support twice and the technical support people hang up the phone call both times. I don't have that much time to keep trying for a never-be-able to reached technical support team. Also, no one, I believe, is willing to wait 1.5 hours for login verification code. read more

I just walked in to inquire opening an account...I was pleased I was attended immediately by Mr.Hammond, well, no one is in the branch other than me as far as client is concern. So, he told me he can help me. Without standing from his desk. Ask what I need and turn to his computer and showed me how checking account can be opened and maintained. It was unfortunate, that he never look, or sound excited that a new client would be opening an account in their branch. Not a good business employee... I walk out in just alittle over 1 min soon he called me in. Such a shame. read more

Any check over $50 they charge you to cash their checks at their bank!!! Desparate if you ask me.

Your money will not be protected here! In fact, they will steal from you. No receipts at atms for years at this location. Now the claims dept refuses to honor a fraud claim. They have increased the amount of money they claim the fraud was for, and they have given me a fake address that is to a restaurant not a bank for where the supposed fraud occurred. It was supposedly an ATM withdrawal and I never made it. They refused to help me and the amount they keep taking out of my account goes higher and higher every time. Someone is doing something shady. Their customer service unfortunately is not in the United States so they claim that fraud doesn't really occur. They are so far out of touch with reality. I am leaving this slimy bank. Now I have to do a police report and they literally told me to just go talk to a lawyer there's nothing they can do for me. Meanwhile, they never did the research on the fraud. They are simply trying to recoup the millions of dollars that they lost through their own incompetence over the last year. read more

I actually really like coming to this Chase bank. It's funny, because I usually don't say that about going to any Chase bank. LOL I only go inside the branch to do business w/ the tellers maybe like once or twice a month, and when I do, I always have someone that's nice and helpful. I'm just saying, going to the bank to do banking business is already boring,and so they make it better by being friendly. I think it's my favorite branch, thus far. read more

Michelle is great! I was a bit hesitant to come here because of the reviews, but Michelle was really helpful and she seems to do her best to try to accommodate all of the clients. She helped me open a few accounts and gave me a thorough explanation of the features of each and answered any questions and was easy to talk to. She also knows a lot about Chase as a company and how they stack up against other competitors, which is helpful to know as a new client. Would recommend! read more

I am very disappointed in Chase Bank. I wrote a check to my other bank for a CD deposit. The money was deducted from my Chase account the next day, and I checked on my other bank and the money was in as well, so I thought everything was fine. However, after 5 days while I was on vacation I got a phone call from my other bank saying that the check was returned. I was so shocked and asked what had happened, and they asked me to call Chase Bank to find out why. I called my local Chase Bank 3 times and no one picked up my call and the auto answer machine asked me to call back later. I was so concerned that I called the 800 number and the representative told me they were being careful and that they thought it was a fraudulent check. However, no one texted, called or emailed me before they held my check. The check amount was deducted from my Chase Bank account the next day after I deposited it to my other bank, Why did they take the money back from my other bank without any notification? They don't even know why it happened themselves!! They just apologized for what had happened. And, because of that, I got a $10 returned check fee from my other bank. It's not my fault and they should pay that $10 fee, but they said they can't. I just don't feel that is the way to treat customers, it's not about that $10, it's about the attitude and service. It's a very disappointing experience. read more

I had a misfortune of dealing with Zohra Akbari from Chase from this branch. I was a first time home buyer and getting loan for my new home. It was the worst possible experience. 1- Very poor communication (in terms of response frequency and promptness). Important communications are not prioritized and informed as if client's money doesn't matter. 2- Not adhering to loan conditions originally discussed. In my case, we agreed for 15% down payment in a written email, but just a few days before closing she asked for 20% while sitting on my file for 30 days (again refer to point 1) Finally I have to make a lot of effort to arrange an extra 5% within a few days and my loan was approved, but overall experience was very negative, I wouldn't recommend it. read more

Chase provide service? What a joke. It is just a big NY bank that makes policy from their corporate HQ. Why did I bank there. They are the 3rd owner of my local regional bank. I went in to cash and deposit US Savings Bonds. Never has been an issue in the past but now it is a problem. They say there have been fraud issues. That is a lame excuse. My account has been there years, I have valid ID, the bonds have a serial number, they can hold the deposit until the bonds clear, ..... They just simply do not want to cash US Savings bonds. I am only interested in doing business with a full service bank. Since they are not a full service bank I will be moving my account. read more

Tony Nicandro, Adrian Castillo and the entire Chase team have gone above and beyond with customer support and quality service. Would highly recommend doing business here! Thank you! read more

this bank does not want to deal with people. they are trying to force their atms on us. this new fancy looking bank got rid of most teller windows. so if you actually want to see one of the only two tellers left you will have to stand and wait most of the time while someone harasses you to use their atms. like we don't know there is a amt outside of most. we really like to talk and deal with a live person most of the time. after i waiting a long time today, they only had one teller at the two total windows in the huge place. there was at least five other employees doing other stuff right there and i felt abandoned the three times i tried to use this branch. we are soo close to shopping for a new bank that wants us!! it is pretty but not catering to us regular every day folks !! read more

I went into the branch on Saturday to take care of a deposit by making a transfer from accounts at other financial institutions to my Chase savings. This is the first time in a looong time I feel like the service was excellent! Since moving here I feel like whether it's been Safeway, Trader Joe's, dry cleaners, or a coffee shop service providers have been awful. Just awful! But Alicia was tremendous. Patient smiling and soft spoken. Really excellent. read more

II am really happy with chase, I am with them 2008, they have excellent customer service, I have moved from Auburn to Livermore but I do not see any difference in quality of excellent customer service read more

I wish I could say I enjoy banking with Chase, but I wasn't really left with any option after my first choice (Citibank) closed and I had to come here. The customer service is not on par with Citibank, and I feel like the overall attitude the employees have is "meh" towards their customers. Hopefully things will get better, because this is a fairly new experience to me in terms of banking relations. read more

I had the misfortunes of dealing with Zohra Akbari in refinancing a loan. The initial consultation was already a bad start, she had given me the wrong branch to meet and when I tried to contact her via phone and text, she never bothered to answer. So i decided to go to the other branch in livermore, as I walked in on her, she was texting away on her phone....not a good start. However, due to her confidence in reviewing my application, i proceeded to move forward with her because chase had offered me the best rates and program and I was considering becoming a private client. Make a long story short, she strung me along for about a month and a half and never bothered to let me know, despite a paying for an appraisal and loan application fee (which she said I would get credited back once my loan went through), that my application was rejected. I had to call and find out myself since she avoided returning calls, texts or emails. The funny thing once, I had specifically asked her not to run my credit unless she was confident with my financials (earnings, assets, etc). After running my credit, she was confident this loan would go through. After sending her all paperwork...the reason i got rejected for my loan was my credit score...yet i waited 1.5 months, paid for an appraisal and turned in countless documents (P&L, other bank statements, transferred x amount of dollars to the account. read more

New, Clean, excellent customer service!! I'm so glad this branch opened up! read more

Chase Bank - Banks & Credit Unions Near Me - Livermore, California

I was getting hit every three weeks with charges to my debit/credit that I didn't consent to. I asked Chase to block the charges; they charged me thirty dollars and then failed to block the charges that kept recurring on my card. These charges sent my account into the negative. I brought my account balance up to neutral and closed my account. Or tried to. It has been several weeks, however Chase has still not closed my account, and they continue to hit me with unwanted service fees for an account I have closed. I have been to the bank in person twice and still have had no luck. They did not block the recurring unwanted charges to my debit/credit card, even though I paid for that service. They are making it very hard for me to close my account with them and are still charging me services fees. I urge you to bank elsewhere. read more

I have found nothing but great service with this bank from the day they opened the doors. The tellers typically know my name and most of the time, the line moves reasonably well. I like that it isn't like Grand Central Station like it is with so many of the banks. What was written about the elder abuse was true and I believe the bank employee was prosecuted. I empathize with the M family and the respect them, but my experience with this bank, which has been quite a few years now, has been positive. read more

I have to use this bank since their closest branch to me is closed at the moment. Normally it's an okay experience, I go in, pay my rent and leave. Today they let two people in who were not wearing their masks properly. Two people had their noses fully out which goes against CDC guidelines and the governor'a order that mandates that masks must be made worn at all times in public spaces. It doesn't count if your nose is out. And one lady who was a regular that the staff seemed to know by how they greeted her by name while waiting outside was one of them. Once inside, she was behind me in line and had a nasty phlegmy cough. Chase needs to do better about enforcing the mask situation. The visits inside are usually 10minutes maximum and it isn't too much to ask that a customer wears it while we are dealing with a pandemic. I would hate to get it from this lady they let in and give it to my at risk family members while trying to run a simple errand. They need to do better here. read more

The worse customer service ever i was asking for help they keep telling me to wait and after 15 mins a girl came anD she was well we can't do anything for u here call the 1800 number and she was vary rude never go there and anyway I stopped doing business with chase bcos of this branch read more

Although this place had horrible reviews from other yelpers before, I have special thanks to David Chin today. As a previous customer who doesn't live this area any longer, I didn't expect much till David provided me very patient and detail service. He cares and tried to find the solutions. I appreciate his help! I'll move back soon and I'll come back to be your customer again. I found Mr David Chin also had good reviews when Chase still kept the Vasco rd branch open. read more

Chase Bank Employee - Elder Abuse - Stolen Funds - Corporate Indifference This is a story of Elder Abuse and corporate indifference that I'd like brought to the public's attention. It's criminal and it's wrong. The case is ongoing. In February and April 2013, cash withdrawals totaling over $100,000 were made from father's savings account at Chase Bank located at 4355 1st Street in Livermore, CA. He used these accounts as a reserve fund and hadn't accessed them in many years. In addition, he'd never set foot in this branch of Chase Bank. These discoveries weren't made until after my father's death from Alzheimer's in 2014. After taking one look at the copies of withdrawal slips obtained from the bank, it was blatantly obvious that the signatures were forged. On April 22, 2014, I met with Melissa Fuentes, branch manager of Chase Bank in Livermore. She denied my request to file a claim. She explained that banking regulations required that they be notified of any irregularities within 60 days or 2 bank statements and too much time had passed. I reported it as a crime with the Livermore Police Department and returned to the bank. Ms. Fuentes told me and the detective handling the case that the signatures were not forged when they clearly were. I received a form letter in the mail shortly thereafter indicating that they would take no action as the time period to do so had passed. Someone had stolen my dad's life savings. There was no question about it. It was our family's opinion that it was perpetrated within Chase and that they were going to stone wall it. That proved to be exactly what happened. Chase put up every roadblock they possibly could in an attempt to avoid any responsibility. They weren't cooperative with me or the police detective and investigators. This was even after one of their employees was implicated and acknowledged his participation in the crime. On July 22, 2014 I spoke with the local Chase internal investigator who had been in communication with the Livermore police detective regarding the case. He assured me that Chase upper management had acknowledged their liability and the funds would be returned to us. He anticipated it would be done within a week or two at the most. He indicated that I should have filed a claim much sooner. When I told him I had been refused that opportunity, he made the arrangement for me to go to my local branch of Chase and file it immediately. I did that. It was quite involved as much paperwork and verification had to take place. It was completed on July 24, 2014. Imagine my utter shock and dismay when the following week, I received a letter from Chase's Claim Department denying the claim stating, once again, that too much time had passed. That was it. I was done waiting for Chase to do the right thing. It was pointed out to me that the last thing Chase wanted was for this to be made public. On August 8, I sent a certified letter to Mr. James Dimon, CEO of JP Morgan Chase, indicating that it was my intention to do just that. I also filed a claim with the Office of the Comptroller of Currency within the U.S. Department of the Treasury. By the end of August, 2014, the stolen funds had been replaced. Follow-up attempts to address reimbursement for lost interest were ignored by Chase. They have not returned any of my communication attempts regarding the matter. After much hard work by Detective Elaine Briggs and her team with the Livermore Police Department, one of the perpetrators was arrested and charged. He was a personal banker with Chase. He has admitted taking the money and channeling it through his mother's bank account for personal use. His mother claims to have no knowledge of it even though the money was deposited into a bank account over which she had sole control. Chase computer records indicate that other employees facilitated the transactions through their teller ID's although they have denied having any knowledge of the fraudulent actions. That seems hard to believe. The branch manager who oversaw and authorized the teller's actions at the time of the thefts claims not to have noticed the obvious irregularities. The entire Chase 'cover our ass' attitude appears to be a 'I see nothing, I hear nothing, I know nothing' shrug of the shoulders. It's all questionable and highly suspicious. JP Morgan Chase needs to change their policies and provide more internal security procedures. They need to re-train employees and weed out those who are inept, incompetent and dishonest. I don't want this to happen to any other vulnerable person and have them and their family suffer the despair it has caused us. read more

Not impressed with the Customer service could have been better. Branch looks like a ghost town.

They were in a meeting and I needed help with fraud on my account. Said they would help me. Waited 20 minute. Ended up calling the 1800 number and the gentlemen was very kind and helped answer all my questions. read more