Every time I speak with anyone from this branch, they are more than accommodating and kind. I…read morereally enjoy using their services.

So this bank had my review removed that is a real true review…read more I have all the evidence needed to bring it to light that this bank is stealing money from member. My account would always be at a negative balance even after depositing cash into an atm. I brought it to their attention and was sent new atm cards but I was still being charged. The last card they sent I didn't even activate it to see if I as just imagining it or my account as soon as I put money in practically spent itself without activating the new card and I never got checks either. I had my account for less than a year and have NEVER had so many problems with a bank. It became depressing that all my Tip money from my clients, I'm a hairstylist, was feeding this never ending bank account. I made 1 last deposit to bring my account to good standing before I had enough of this cycle then all of a sudden my account was nearly $1000 over drawn, I was locked out of my bank access and have spent nearly 3 my months disputing my account after they have already charged off my account, sent my account to collections, put me in check systems and had a Highly Negative remark put on my credit that ultimately disqualified me from getting an apartment for my self, I couldn't pay my credit card bills without my checking account so now those are late plus added fees due to the negligence of Pacific Service Credit Union. They finally contacted me today, that Jojo bless his heart, he called to say we were able to fix your credit and take you out of check systems, we reversed all fees that you were charged and zeroed out you account. All while holding a grin I could hear over the phone thinking I wouldn't catch that last part..... wait what did you say? You zeroed out my account but I had a positive amount of funds JoJo with a "P" for positive not an "N" for negative or a "Z" for zero but a "P". While I'm grateful for my credit being fixed and being taken out of check systems, P.S.C.U is responsible for my hard earned reputation of on time bill pay being tarnished. You should be held accountable and take RESPONSIBILITY for your (knowingly or not knowingly) actions of theft and then trying to cover it up with not allowing me to log in to the account to calculate everything that was legitimately charged by me. Instead I was offered to be mailed a statement stating they ZEROED out my account. Wow you all should be terminated immediately and as a member still because you keep my saving account open, all of the staff including the president who refused to talk to me, be terminated and the member guidelines be rewriting to better suit the members since we all have shared. P.S.C.U should also be made to pay a settlement fee to cover what they have negligently done to me. It will take time to bounce back from this especially after Covid-19 and not being able to take clients for over a year.

Alisa was kind, friendly, and helpful. Branch was clean and ATMs were working. Parking is…read moresufficient. Location is inside an outdoor strip mall.

I have never had a problem with service at this bank. I often go in to get foreign currency and…read morethey are super fast to fill my orders. I always ask a month in advance- just because I'm OCD- but they always fill my order in a few days. The building is in a convenient location for people on this side of town and there is plenty of parking. I like that they have ATMs available both outside and inside the main doors.

Steph Lewis-Senior Member Service, is excellent and patient with the services that was received…read more She's very knowledgeable also. I have a disability and I can only stand for a short period of time and she sat me down and assisted me. Excellent service at Livermore PatelcoA++.

Had Pompy for a very stressful situation - LOVED HER PROFESSIONALISM!!! She was absolutely…read moreoutstanding in getting me the funds I needed.

Last week picked up some coin paper rolls to clean up the loose change for deposit. I even asked…read morethe teller if I had less than a roll would it be accepted for deposit? She stated yes. Today making the deposit the tellers both stated they don't take loose change for deposit. I have been a Wells Fargo customer for some 45 years and never been treated with such poor customer service. Question: Would you refuse the loose change of a merchant cash deposit. I already know the answer.

Normally the tellers here are very polite. Today I asked them to close an account I don't need…read moreanymore. The teller went to the "banker" and chatted for a few minutes. He looked like he became agitated. The response I got was he was about to go to lunch and will I come back. I said I really couldn't and they still wouldn't help me. I would have been okay with it if I hadn't seen the extremely negatively.

I have been a regular customer of First United Bank for the last few years. I am in my upper 50s…read more This morning I had an appointment for 10 o'clock. I travel a little over 30 minutes to get to the Pleasanton location. I am very happy with my agent Rahil, however, since he was running late, I walked in and asked if I could use the restroom. I am not a stranger walking in off the street. I am a customer waiting for my appointment. I was denied when asked where the restroom was. The reason being "they don't want to get sued if I get hurt." my response, "you could get sued just by me standing or sitting in this bank." I was instructed to walk to the end of the mall where McDonald's was and use their restroom. I could see if I was just a person off the street looking for a restroom, but I am a customer and would expect better from them.

My husband opened an account at this branch a couple years ago. Service was outstanding! Last year…read moreI needed a new business account, I could not recommend Daisy and Lizbet and the rest of the staff more. The customer service is over the top and also so friendly. We have personal, business and loans with this credit union & each experience was so professional and if needed educational.

Received outstanding service from Shelly Zhu (Senior Banker)…read more She was very attentive and thorough as we navigated through an unexpected personal family issue. Shelly has excellent attention to detail while offering exemplary empathy. I would highly recommend Shelly!

Alba, a Business Solutions Advisor at Bank of America, was incredibly personable, patient, and easy…read moreto work with. She spent nearly 1.5 hours helping us navigate multiple issues related to identity theft and fraud without ever making us feel rushed. She explained everything clearly and made a stressful situation feel manageable. We left feeling relieved and well taken care of; highly recommend working with her!

This bank & this branch specifically is fantastic. I only wish I could give 10 stars instead of…read moreonly 5. The level of customer service I received from both Gary and Gina at this branch was of a caliber I would only anticipate being able to access with extraordinary dollar volumes. They offered me the kind of personal care, attention and genuine concrete help that even the most prestigious banking client would be happy to pay for. Both Gary and Gina went above and beyond to make sure I was able to close on an out of state property in a timely fashion. Due to errors on my end, the funds were not scheduled to be available until a week after the scheduled close. But thanks to the pro-active follow-up of both Gary & Gina in manually coordinating efforts with their back office and the institution from where the funds were coming from, the funds were released so that I was able to close timely. I am truly grateful for their excellent service. I HIGHLY recommend this bank and this branch!

I made the mistake of trusting Fremont Bank for personal savings. Several staff told me I qualified…read morefor a promotional interest rate and then strung me along for weeks as I opened and funded an account. A week later a banker informed me she had finally applied the interest rate, but the following week, still no rate and I was left calling in again to get information. The banker finally called and informed me I never qualified for the promotional rate. No apology, no we made a mistake, just go bank somewhere else. A follow-up complaint to a manager produced no result. This combination of sloppy work and miserable customer service has caused me mainly great frustration, but for others it could be financially costly.

The service, the friendly staff, the helpful managers, the atmosphere was really nice , open and…read morewelcoming! I love WFB , and this one always has what you need, $ , a friendly smile, and good people!!!!! Always like coming here! They always greet you nicely!

I came in to deposit money on my lunch and was shocked to see only ONE teller handling everything…read morewhile 14 people stood in line. To be fair, she was doing absolutely everything she could and working nonstop -- this is not on her. The issue is clearly management. I waited 40 minutes just to make a simple deposit. After all that time, other employees finally decided to come out and start helping customers. Why did it take nearly an hour for backup to appear when the line was clearly out of control? This branch seriously needs better staffing and organization. Customers' time matters. Do not come here unless you're retired, have nothing better to do, or have a two-hour lunch break.

Lovely business to work with! Every time I stop by the staff are gracious and work quickly. I can…read moreeasily say this is the most friendly bank I have ever done business with. All my questions are answered throughly and will they will discuss it with me patiently until I understand. These things can get complicated and if I ever need to call, they answer quickly.

Met with Jenelle Watson who spoke as if I was deaf. She argued with me that my conversations I…read morehave had with a rep on the phone was wrong. She repeated this many times, talking over me though I asked her to not to talk over me so that I can finish talking. I asked her to lower her voice as she seemed used to shouting. Her attitude was really poor. She continued to talk over me several times more. I am 74 and cannot believe how in this era, so many people do not care about customer service. I never raised my voice, but apparently this gave her license to continue her disrespect. I asked for the manager which she said was not in today. I told her to have him call me. It is a wonder that they have any business. I have decided to move my business to another institution which will take some time. I had just deposited a large amount of cash and cashiers check which apparently they have to put on hold for a week. Such a shame as they are a convenient location.

I just came into make a deposit on a Saturday morning and was surprised to find this location as…read moreit's so convenient for me and it's smack in downtown. We just moved to Livermore from Fremont and the service is very upscale compared to my credit union down the block. The entire staff is extremely friendly and always seem to know my name when I come in. The main reason I keep coming back is because the team in here is actually happy and I'm loving the positive vibe and energy at this particular branch. It feels good when you get treated with respect and professionalism. Parking is great as there are assigned parking spaces for the bank, however there are always PEOPLE BEHAVING BADLY and parking can be difficult during peak hours, but it should be considered as this is downtown and there are so many restaurants around. If there was one change I would recommend having an extension on the awning for the ATM as there is a glare in the afternoon.

This branch has a very nice atmosphere. I really can't see why someone would rate a bad review for…read morethis branch. Just try it for yourself, they actually greet me every time I walk in with my Hubby and provide excellent service. The staff is very attentive in handling my transactions consistently. Parking is bad due to the location being downtown but that's given for any downtown. Being that they are right in the middle makes it very convenient. I Just moved from First Republic bank because of fees. I went to the bank today to open a personal checking and so happy that they have an account that has no fees with just 1 deposit a month. I'm transferring my relationship over and will eventually move my investment over as well. Keep it up team Livermore, Kudos to Rick, Lisa, Mayra Perez and the manager Mr. Chan for the top notch service.