The ranch does a great job. Ken is super friendly and helpful. I wish this was my main branch and I only banked with Keypoint . The branch is clean looks nice and you can grab a cup of coffee if you need one. read more

KeyPoint Credit Union - The main entrance and atm area - Banks & Credit Unions Near Me - Dublin, California

I can't say enough about how helpful and personable Angela and Sam at Key Point are! I've had multiple accounts with them, including an auto loan, and every transaction has been incredibly smooth, quick, and professional. What I love most is how welcoming the staff is--every time I walk into the branch, they greet me by name. It's truly a top-notch team that delivers outstanding service read more

First time at this branch and Sam was amazing! He is such a kind and warm guy. He was very helpful and courteous. He was able to answer any questions I had and made me feel at ease with joining a new bank. I would definitely recommend my family and friends to reach out to him to join Key Point! read more

Christy Tran provided exceptional service she explained to me everything fully from loans to the accounts they provided. She was understanding of our needs and the promotion that Keypoint offered and I did not expect nothing less. read more

I became aware of Keypoint a few years ago during Covid when they aproved my wife for a car loan and since then I have been so impressed with the customer service and products they have provided us. They treat you like family and not like the big banks. During Covid they gave us a line of credit just to help during the times. I recently purchased two cars through Keypoint with no issues. The approval process was so simple and easy going. Unlike the big banks who ask for everything and return nothing Keypoint took care of us. I also received a personal loan and recently they paid off the loan and gave me a line of credit for the same amount but with a lower rate. Sam was the banker who offered us the program and took care of us. If you need any type of loan seek out Sam and he will make it happen. Keypoint is outstanding! Thank you Sam!!! Frank and Elena read more

Christy Tran helped us do our business. She was fun and professional at the same time. We felt very welcoming from all the staff while conducting our business. I would recommend Christy to help you with your banking needs. read more

I've been a KeyPoint Credit Union member since 2018 and from day one the service has always been top notch. All the tellers have always been friendly, courteous, fast and accurate. Sam Sybounheuang has always been efficient, friendly and courteous and has treated me and all the other customers with respect. I would definitely recommend KeyPoint Credit Union to anyone who is looking for a friendly, efficient and customer focused bank since it's very hard to find financial institutions these days who are still looking out for the customer. read more

Christy is the best! Looking forward to putting more money in! she remembers me by name And constantly makes me laugh when I come in. read more

Christy T 10/10 would recommend she makes everything so much easier. We enjoy the conversations we have with her and she's a gem to banking.

I want to thank Ernie and the management at Key Point. That who, in the end worked with me to get my situation squared away. My credit restored to where it was before. The tragic incident happened with the car loan. Tragic incident happened my car been stolen? Not quite sure if my previous review had anything to do with them. Stepping up and with the final out come that got my credit back to top tier again read more

KeyPoint Credit Union - Front of branch - Banks & Credit Unions Near Me - Dublin, California

This is a great business. The employees are very friendly and knowledgeable. Christy Tran was very helpful in getting our new accounts up and running. Great customer service. I recommend Keypoint Credit Union for your banking needs. read more

Christy provided excellent customer service and very attentive, great conversationalist always greeting returned customers.

I was looking around for the best CD rates. I was recommended to check out KeyPoint CU in Dublin. They were very responsive and I got an appointment that worked for my busy schedule. I met with Christy T and sat down with her. She was very professional, knowledgeable, efficient and cordial. She explained the CD options and what that meant. Within 30 min, I had set up two CD accounts, got my log in (and an updated secure password) to check my account online, and all of the necessary paperwork for my files. I was with another financial institution just 3 min down the road and moved all of my money out of there and invested at Key Point CU. Definitely check out and give Key Point an opportunity to serve and meet your financial and banking needs. All of the employees/staff were personable and friendly and greeted me when I first arrived. By the way, there's coffee and lollipops at the front of you want any.) read more

THis IS my new CU and after a few months I told myself to be nice and write a review, since I belong to another SF CU and CFCU I thought I have some non traditional banking experience under my belt with several vehicle loans paid off and personal and sig loans all paid off and getting ready for an EV Loan but their are all expensive! Where's the gas savings in that ? Then your APR depending on your current history. Well Sam S, assured me this IS The Place to come to for all my Fam's needs financial, even though my Spouse is a CPA for a major grocery firm in the area, I wouid try them out. In Season, I assure you, the Branch Manager is ready and Pride showing, she runs the branch at east Like A Champ! Kenneth is there too and another my age but shame on me for forgetting her name! (Not Really Shari ). New one as well. Welcome, I go for the ATM using my other CU accounts to XFER since shared branching is almost non existance indoors anymore. But again! SAM reassures me I can take care of that @ their twenty four ATM outside and it's handy! I am HAPPY more than my Spectrum CU Acct and can access much easier here. Sam spent a good twenty explaining all the bene's and going around my saving and checking accts. I'm looking forward to meeting Deziree, ahh she must slip by with all the good spirits in this branch. They make me laugh and go out feeling good, Chevron is just another member conformist and my other I am just a number in The City. So I thank and THANK Again Ms. Season and SAM! Be sure and note that Christine, you're prob in South Bay but as a Rez We are Glad The CIty of Dublin worships here and Worships your current STAFF here! sorry no fotos. privacy you knoew! read more

Christy and Sam are the all star team! When it comes to credit unions and banking this is the one. Straight forward business and very responsive team to work with. Thanks for the help! read more

Christy was so helpful and fast with processing our loan if I can give her over 5 stars I would.

Christy and Sam!!!! Hero's of the day! Due to a minor screw up on my end with a credit card, these 2 jumped to action and saved the day. Even applied for keypointe credit card to get away from mine. This is #bankingdonerightonasaturdaymorning Thanks team for always being there for my banking needs and a smiling face along with whitty banter read more

Christy has been so helpful when it came to my banking issues. I've called in to the branch and she has always been the one to answer and helped me with all my needs. Excellent customer service and checks up every now and then that my online banking works correctly. read more

Always a joy to stop in at the Dublin CA branch, everyone there so friendly especially Sam; always greets me and others as they walk in. Thank you Sam for being kind, friendly and helpful. I give him a 10++. Yvonne read more

I just wanted to thank Christy for helping our family open your promotional CD. I really appreciate the kindness she portrayed.

Every time I go in, Christy is always so happy to help me. Wished there were more people like her.

The only reason why I bank with KeyPoint Credit Union is because of Sam! Always helpful & friendly every time I come in for my banking needs. He helped me with opening up my checking & savings account. Takes away the stress & hassle of the usual banking experience with other branches! If you want a grade A experience go on over & see Sam! If I could do 10 stars I would read more

Sam was very helpful, easy to talk to. He explained things before and during the whole process. Very respectful, seemed genuinely enthusiastic to be handling my loan application. 10/10 read more

Christy Tran opened my account when i was ready to walk away from BoA. I had a monthly maintenance fee that I wasn't aware of and she gladly assisted me with waiving the fee & also advising me about direct deposit. She let me know the perks of having an account at a credit union, such as discounts to amusement parks and other fun things like discounted hotels because i like to travel, as well as not having to pay for over the counter checks when I need them. She also assisted me with online banking and it's been going smoothly for me as well as the zelle. When in doubt ask christy and she'll help you out. read more

I went to this branch and made a large last minute withdrawal to pay off a contractor. Sam assisted me in completing the transaction. Sam was very helpful and professional throughout the speedy process. The Branch Manager was also helpful and maintained a cheerful & positive attitude. The positive atmosphere makes it a pleasure doing business here. Thanks Sam & Manager! read more

ABSOLUTLEY amazing!!! We were purchasing a car from Dublin GMC and the credit union that the dealership applied through was making everything so difficult. I contacted Angela and KeyPoint Credit Union and she made the process SO SO easy!!! I plan on referring and doing more business with them in the future! They approved our application within minutes! read more

I can't say enough good things about the service I received. I came in to open savings accounts for my kids. The process was quick and easy. Christy was so transparent, I didn't feel like she was trying to rush me to open all these extra accounts. She took the time to answer all my questions and concerns. read more

I was stopping by Dublin and came across a car show Saturday and it was something i've never seen before at a bank. The host Christy was attentive and very friendly she checked in on us and made sure to talk to us about the promotions they have it was great. read more

It's a huge disservice if I don't make a review for this bank. They have been amazing at helping my small business open an account. I have been shopping around for the best credit union for my small business and they are simply the best in the area! I wanna thank Angela specifically for getting things done super quick. She has been very helpful and she definitely knows what she's doing. I can't recommend this place enough for small business owners like me! I can't wait to grow my business with them. Thank you! read more

KeyPoint Credit Union is hands down a credit bank with exceptional customer service. Both my kids started their first debit card with KeyPoint so you know what that means. We are now constantly at the Dublin branch asking for help from accessing zelle, Venmo, Apple Pay , learning about excessive transfers they are our go to branch. Many thanks to Sam S. for always educating my kids with their account and always having a friendly smile as soon as we walk-in. read more

This review has been long overdue. I opened a key point account a few months back. I was convinced by Sam. It was much better than a bank. Ar first I was very skeptical so I didn't move all my funds into KeyPoint all at once I divided my direct deposit from Bank of America and have half of it going to key point. And a notice that I get paid three days earlier than Bank of America, which helps a lot because I live paycheck to paycheck because I take care of my family. Thank you Sam for making me open an account with you.. I decided to close my account with Bank of America . I now have all my direct deposit going into key point credit. read more

I went to Keypoint to open a checking account. All of the staff at my Dublin branch are the most welcoming and helpful people I could wish for. I had Ken Nakamura help me with all the paperwork. He was very patient and answered all of my questions and concerns. He has a wonderful personality and made me feel at ease right away. Also I give him top credit for following up with me about a week later to make sure the checking account was working for me, and did I have any questions or problems. I was having trouble establishing a link between my other credit union and Keypoint so I could transfer funds. Ken helped me with that. Today, so few businesses think about the importance of follow-up that I was surprised when Ken reached out. Thank you! read more

I love banking with Keypoint because they have the best rate and best customer support. I like going to this branch because everyone is friendly and helpful especially Christy Tran, who helped me a lot with my accounts. She is very knowledgeable, friendly and easy to work with. She has the excellent customer service. I highly recommend that if you have issues with your account, try to reach out to her and she will help you to the best she can. Thank you Christy for always assisting me with my accounts! read more

My first time coming here and the girl on the left I believe her name is Christine helped me and provided excellent customer service. She was helpful and knowledgeable when coming to my issues with my online banking. Excellent efficient and full of energy. She asked me how my day was and that made my day especially when I was having a hard day. read more

I have been a member of KeyPointCU since 1996, before when they were AEACU. Since they have been KEYPOINTCU, I absolutely LOVE each and everyone at the Dublin Branch. Hands down to the entire team! Angela, Shari, Sam, Ken and Christy whom I encountered with the most. They all have helped me with any services that has been needed. From opening up new accounts for my family members, car loans and HELOC. (HELOC was funded in 11 days! Amazing!) I love the personal experiences that I have with everyone. I can always send a text to Angela for a quick question and she would response immediately. Email any of the team members a question and the question would be answered. I rarely write reviews, but I am writing one for KPCP because I truly believe they deserve more than 5 stars. I highly recommend everyone to go see the KPCU Dublin Branch for new banking services. read more

This branch is a true professional, and it has been wonderful working with them! I also had the pleasure to work with Sam Sybounheuang who is AMAZING . Honestly, His excellent customer service skills, availability, and quick responses have made my experience working with him gives me peace of mind. It is rare to find someone who is able to connect with their customers in such a genuine and effective way. read more

christy has been amazing to my grandmother. Everytime me or my siblings run in for deposits she knows who it is for and makes us all laugh. She is a great addition at the bank we always look forward to seeing her. read more

I save my coins and ones for a whole year and bring it to the credit union Christy has always helped me with these difficult transactions and I appreciate it a lot. Every time I come in she makes me feel like family and not like a bank transaction and that's why I will always come here read more

Christy helped me find the right account for myself and my husband. She explained each product they have and the benefits of banking with a credit union. This is my first encounter since I bank with chase. She made the process fast and efficient and made us like family. I really appreciated the customer service and the friendly environment. read more

This review is long overdue. I am so pleased by the quality of service Sam and his team at Keypoint in Dublin provides. Sam always makes my experience easy and seamless. He displays a level of friendliness, helpfulness and knowledge that goes above and beyond my expectation. They have many member services to offer so I highly recommend you visit Sam for your banking needs! read more