I recently had the pleasure of working with Dennis Seiffert, an Indirect Loan Funder at Patelco, and I cannot speak highly enough of the incredible service he provided. From the moment we started our interaction, Dennis was not only informative but also extremely personable. He took the time to ensure I understood every aspect of the loan process and made me feel like a valued client. In today's service industry, it's rare to encounter someone who genuinely cares about their clients, but Dennis exemplifies this dedication. His approach to customer service is a dying art, and it truly sets Patelco apart from other companies. Thanks to Dennis, my experience was smooth and reassuring, making me appreciate Patelco even more. read more

They allow scammers to access your debit card and steal your money and refuse to block or stop such transactions. Their response is "we can't stop scammers from taking your money if you use tap-to-pay". Which is primarily how debit cards work now. I never had a problem with stopping pending payments to fraudulent people with Wells Fargo. Especially when its caught immediately and before the payment even goes through. Another family member warned me about Patelco and is leaving them as well, after being a member for 35 years. So I guess I will too. Disgusting behavior. read more

Newman Gupta from Dublin branch Thank you for your kindness, patience, and support throughout my loan process. read more

Highly recommend Patelco's Dublin location. Came in and Representative Ellen Chase assisted us my wife and I will all our questions regarding our accounts. Not only she's very kind, she's also very professional and knowledgeable! Thank you, Ellen! We appreciate you so much! read more

Patelco and in particular my loan consultant Joseph Vitullo were a pleasure to work with and I would highly recommend them if you are looking for a home loan. Patelco's rates are very competitive with the national companies so why not get the personal touch. Joseph helped me get together the information needed to complete the loan and was always available whenever I called. He was very knowledgeable and also very astute, locking in my rate at a time that ended up saving me money. read more

You are likely never going to make a more nerve wracking purchase than buying your first home. Understandably, my husband and I had a lot of anxiety about the process. As we were shopping for rates, we landed on Brandon as our loan consultant because he was locally based (and familiar with the market), lightning fast in his communications (a boon when making an offer), and both informative and patient when it came to all our questions. We also - of course - got a rate that worked for us at Patelco. We are so thankful for his guidance in the home buying process! read more

Zeina was wonderful to talk to! I came in for a quick withdrawal and found out about some amazing services available! Definitely enjoyed my experience! read more

Let me begin by saying that I had never thought I will ever have a good experience with any lander based on my past experience with them from big banking companies. But Bobby Nicoles from Patelco proved me wrong. Right from beginning he kept us informed about the mortgage status and also kept guiding us with best route which resulted in prompt closure of the home loan. He has vast knowledge about the loan industry as he had all the answers to our questions. I would highly recommend him if anyone is looking for home mortgage. Bobby is very professional individual who will try to help his customers to any extent to satisfy their concerns. Patelco provided the best rate among all other landers. read more

I recently went through a very difficult financial time, and Terri Contreras at the Patelco branch in Dublin, CA made all the difference. She was incredibly kind, compassionate, and understanding--truly a calming presence when I needed it most. Terri reassured me that everything would be okay and helped me with such grace and empathy. Her support, along with the kindness I received from the staff I interacted with at the Daly City branch on Gellert st. was nothing short of amazing. I'm forever grateful for Terri and the team in Daly City, CA . They genuinely care about their members, and it shows in every interaction. Appreciate you all so much! read more

Brandon Blalock just congratulated us on the closing of our new home in Piedmont! He did an excellent job from start to finish. I have had an account with Patelco since my early Pacific Bell days and have financed multiple loans through Patelco, home and auto. Brandon was available seemingly 24/7, and was quick to respond to early morning/early evening e-mails. He has excellent communication skills and never wasted our time; very efficient. We can't recommend Brandon highly enough! Karen and Gary C. read more

Brandon Blalock was fantastic! Very responsive and over communicated in a great way. Highly recommend.

We just closed our home loan mortgage a few days ago & I highly recommend Brandon Blalock for buying a house & you should pick him for your home loan consultant from Patelco. He was very helpful, nice, professional, easy to work with & assisted me in everything from the start to finished & glad that my application was assigned to him. Me & my husband couldn't be happier & appreciated everything that you did for us. We are very satisfied client & looking forward to work with you more in the future. read more

Brandon helped me with my Loan. He was amazing and very professional. I highly recommend him.

Great attention is given to detail & the customer,they are very accommodating. Low or no fees for services. Pleasant & clean environment & a coffee station while you wait. These little pluses are Big. I've been banking with them for over 35 years. read more

Thank goodness the good folks at Patelco have been able to bring online banking back :) I logged into to my account and found all was in order. My account balances were as expected. I was able to transfer funds! Do my banking as expected! It was a bit painful to not have access for a couple weeks. However, I think Patelco did a good job recovering from the ransomware attack. Excellent work with protecting everyone's account :) read more

Over two weeks ago Patleco shut down due to cyber attack. They say money is safe, but no account access or withdrawal capability is provided. If you are an impacted member, please complain to FTC, BBB, CA Dept of State, NCUA. Also, please email Patelco CEO, Erin Mendez: emendez@patelco.org read more

I started using Patelco again after moving back to the Bay Area. My experience thus far has been exceptional. Karmela Guno helped me out with all of my requests and was a genuine pleasure to talk to. She was knowledgeable, professional, but also down to earth which has been a very refreshing change compared to my previous credit union. She was very welcoming and incredibly thorough in our interaction. Patelco please give Karmela a raise and/or a promotion, she is truly the standard of what a customer's experience should be! read more

We worked with Brandon Blalock to secure a home loan in South Berkeley. He helped us get a very competitive rate and was highly available to answer all the questions we had as first time home buyers. read more

We worked with Catherine Pham for our mortgage. Catherine came highly recommended by our realtor and our friends and we are glad we went with Catherine and Patelco. We were under time constraint for our closing and Catherine helped process our file fast helping us along the way with the documents and process. She was also able to get us a competitive rate which matched other banks while being upfront about what Patelco offers bs others. Overall we had a good experience and definitely recommend them. read more

I have been a member of Patelco since 1981. They have expanded their branches in the Bay area since. I have had no regrets and have been happy with their service(s) Their staff is courteous and friendly. This banking institution is very easy to work with and have never let me down when it comes to keeping my money safe! Patelco makes any transactions easy to do! They have many member services to offer. If you need a loan i.e, personal, car, home, Patelco can get it done for you! Visit a branch office today and have one of their staff give you more information on what best fit your needs. read more

Catherine Pham from Patelco is amazing and very knowledgeable. If you are a first time home buyer, she is the lender agent you want to work with. Great at communication and always available. Highly recommend Catherine and Patelco! read more

Brandon L. Blalock was great. He communicated with us every step along the way, even checking in on vacation.

Patelco is not a credit union. It is a for profit bank masquerading as a credit union. Their customer related polices are not congruent with the policies of a non profit organization. Do not bank here. They had a 30 Day technical outage in 2024... 30 days... basically this means their security profile was a joke. Managers and senior leaders refuse to meet clients to explain their polices. That is left to poorly trained front staff without any discrepancy to help a client. It feel like you are dealing with a criminal organization. Mortgages... don't get me started. Savings rates - a joke. read more

For years I have been a member of a credit union. Over time, I find my CU offices were not conveniently located and they reduced the number of partners. It became difficult to get my financial business accomplished. I did a bit of research and now I'm a member of Patelco CU. Easy online application and was approved within minutes. I was a bit leery about sending bank account information over the internet to add funds however, there was the option of depositing at a branch. Using the Patelco app, I found several different branches convenient for me. I stopped in and made deposits into my new accounts. Plenty of parking. There was hardly a line at all. Quick and courteous service. read more

While investigating different credit unions in the Dublin, Santa Ramon and Pleasanton area, we walked Patelco Credit Union. We immediately noticed a big difference from the other credit unions we had visited. That difference was Karmela G! Unlike the other businesses we visited, we immediately felt welcomed. Karmela is extremely knowledgeable and professional. But most importantly, to our family, is the level of trust we feel while in her care. This is, after all, an institution where we are keeping our money! She's very thoughtful and when new programs are available that benefit our accounts. She is very quick to contact us and share that information and her expertise. We have recommended Karmela to our family, numerous friends, and colleagues. Thank you, Karmela, for all you have done for us and we wish you much continued success! read more

I have had the chance to know Brandon Blalock for several years and only trust him to line up any loan for a home purchase. Every single time he made sure that our needs were met, we had time to breathe and the accuracy never needed to be questioned. He also has a sincere heart and provided always a sense of hope. His unwavering support carried us through every single time. I will always be grateful to him and Patelco. read more

Even though I don't live in the Bay Area anymore, I've kept Patelco as my primary bank and don't regret it a whit. I've worked with Brandon in home lending on three transactions and he is superb! Not to mention their rates. read more

I've been a Patelco Credit Union member for 3 decades. Their customer service, professionalism and product quality are exceptional. I'm a tough client so it's doubly amazing that I'm writing this 5 star review. My feedback is well-deserved and sincere. Patelco Reps, Client Service Specialists, and Management go out of their way to ensure clients get what they need. It's so much better than a bank behemoth where they don't know your name, especially now with the banking fiasco. I'd like to put in good words for Ta'keyah Wyler and Susan. They've been infinitely patient with me and I appreciate it! read more

System is still down.... I wonder how long will it take to fix their system! Compared to other banks, this is really taking forever. read more

Of course I yelped before deciding on which Patelco branch I should visit. This one happens to have the most stars so Patelco in Dublin it is! I had to make a physical appearance due to the nature of my banking needs so I made an appt online which was super easy. The night before my actual appt, I received a courtesy call from Irena reminding me of our appt the next day. Which I thought was professional & thoughtful all together. During our meet, Irena was very pleasant and knowledgeable , my needs were met & my questions all answered! Later on I had to call Irena for a different matter and the person who picked up the phone was also friendly and courteous. Notable mention.. lol I've never stepped in any Patelco locations before but this was a very positive first experience. Please keep up the great work! Added bonus, their current savings rate is excellent in comparison to other large banks around the area :) read more

We worked with Brandon Blalock to refinance our existing mortgage and he was fantastic. He is very responsive and did a great job of explaining everything clearly and thoroughly. He was able to get us a great new product despite this difficult interest rate environment. I can't recommend Brandon and Patelco enough for your mortgage needs! read more

We were referred by our car dealer to Patelco for our car loan needs and we're glad we did. Karmela assisted as with the loans from beginning to closing. She was very accommodating and helped us with everything. We're now a Patelco member thanks to her. The rates are very good as well compared to others. read more

Patelco is my preferred financial institution above all others, and here is one example of how they shine like a star. Recently I've been on bedrest in recovering from surgery. However I've still needed several critical banking needs met, due to life changing circumstances with non-negotiable demands. I first met with Karmela many months prior, who had offered me excellent service in a different banking transaction. More recently (since then), I called and left a message at this branch, and Karmela eagerly returned my call with warm enthusiasm as she remembered me from before. My requests were quite extreme and possibly unreasonable, but Karmela offered to help me in ways no one else could. With her creative solutions, she saved me time, money, physical health and safety (seriously). Beyond that she even benefited my mental and emotional well being, as the recipient of such sweet, stellar service and removed stress due to her heroic resolve. I knew Patelco was good at taking care of my financial well being, but I didn't know how deeply they could nurture all my needs; that is, until I was saved by Karmela. Naturally I'd like to think it was because I'm special, especially since I was treated like royalty, but the reality is that Patelco provides spectacular service to all their members, and I'm just one to share my experience. Those running this ship at Patelco are fostering a fantastic cultural environment where members like me can thrive. Thanks so much Patelco, and especially Karmela. PS: please give this gal a well deserved raise! read more

I got my first mortgage with Patelco. I worked with Brandon Blalock and he made it really easy to understand and go through the process.

Friendly, accommodating, was able to set up my accounts online. Make you feel like you matter.

Brandon Blalock made the process of buying a new home so smooth and less stressful than we expected. We appreciated his excellent communication and interpersonal skills, responsiveness to questions that we had & overall just made the process easier than anticipated! Thank you Brandon for everything, we appreciate all that you have done for us! read more

I hope Home Consultant Michelle Vautour gets the best recognition! She was our savior of getting our home during this crazy bidding war times! I had the worst experience with many mortgage brokers but she was the ultimate best! I hope everyone out there that feels defeated reach out to Michelle and realtor Ann Vu from Sereno Group to lift them up & get them their dream home! Both ladies made it happen for us! All we needed is that one Yes from all the Nos! Thank again Patelco and Michelle! read more

Patelco Credit Union Dublin - W/ my Realtor Ann Vu from Sereno Group! - Banks & Credit Unions Near Me - Dublin, California

Online bank services have been down for almost two days now, there has been no effort made to contact us besides one tweet saying the bank is experiencing an "outage". Nobody can access either their savings or checking if they aren't near a shared branch or atm. How am I supposed to trust you guys after this?? People are on vacation right now not everyone has access to an atm and I had to take my dog to the emergency vet last night and even though I had the money in my savings I couldn't access it. Every response made is the exact same, no human is giving us actual answers and some people are even getting attempted charges on their accounts. When this is all over I am taking all my money out and switching to a different bank, and so will everyone else. There has to be something going on. read more

I don't want to go into depth with my situation but I do want to give credit to this amazing employee at this location, Shashil Narayan. She helped me through my whole situation which was 5 days long. During those 5 days she kept in contact with me doing follow ups and helping me with any obstacle that I had to go through. I was very stressed out during the process but she calmed me down, offered solutions and helped come up with a plan for the future so this doesn't happen again. I did not feel like she was a rep there, she made me feel like I was a close friend and she would do whatever she can to help get my situation resolved, Which I needed because during these 5 days I felt like I was not going to get out of this. Me leaving this review would not even come close to repaying her back. I hope someone higher up sees this because she deserves all the recognition and credit! Will stay with Patelco as long as she is there. read more

Patricia Vallejo, Home Loan Consultant, provided top notch expertise, guidance and patience during our application process. She made herself available at any time to answer our questions and was never rushed in her responses. Her decades of experience was very apparent and we highly recommend her services any day! read more