My husband and I recently purchased a 2011 Audi A3 at Premier Motors in Hayward. We had researched via the internet from Portland to L.A. We also traveled to four different dealerships and viewed/test drove five different Audi A3's. Our specific interest was focused on the Audi A3 from 2011 to 2013, in white. Admittedly, we are extremely detailed and knew it would be a challenge to find a pre owned Audi in the mechanical and aesthetic condition we desired. We had the fortunate experience of discovering Premier Motors in Hayward, where they had quite a few Audi A3's in stock, so it made it worth the drive from Sacramento. Our experience with Premier Motors was exceptional. At the initial phone call for an appointment and the confirmation that all cars were in fact on the lot (by stock #), the staff was friendly, organized and accommodating. Upon our arrival we were greeted by name, and Thomas joined us to start the Audi A3 rundown. Thomas was easy going, no pressure, professional, knowledgeable, and reviewed the cars and all questions. He encouraged us to test drive, and when we would return, he would have the next one waiting. We could then discuss and compare with ease. Great organization and customer service. The owner even came out briefly, and was very welcoming and assured us we were in good hands. Car #3 was the one! 2011, low mileage, PERFECT condition, WHITE, and literally looked (inside and out) and drove as if it had just come off a new showroom floor. As we started the purchasing process, although recognizing the car's wonderful condition, we still felt it was priced a bit high. Thomas had such patience, humor, and made us feel at ease. He worked very hard to attain what we both felt was a comfortable and fair price. Also, he was able to get great financing and a thus stay at our monthly payment limit. Thomas treated us no differently than someone making a very high end purchase from their incredible inventory. We were treated with respect, warmth, fun, and it seemed the purpose at Premier was to truly match the customer to the right car! Because the shop was closed by 8pm, Thomas led us to the gas station, filled us up, gave us directions to dinner, and sent us on our way. This was an absolutely incredible buying experience, and we found an absolutely wonderful driving machine! Try them first, you may avoid the usual dreaded car buying experience!
Lee and Modette G. read more