My husband and I had the best experience at Subaru of Hayward. From the moment we walked in, we felt genuinely cared for. The team went above and beyond--opening doors, communicating clearly, and making us feel valued, not just like another sale. We had a completely different experience at the Subaru of Fremont location, where the energy and customer service were disappointing. In contrast, everyone in Hayward was welcoming, attentive, and eager to help. A special shoutout to Pac, who sold us our vehicle--he was incredible. He answered all our questions, addressed every concern with patience, and made the entire process smooth and pressure-free. We also appreciated Vladimir, the general manager, who was very kind and professional. Overall, we highly recommend this location--especially if you can work with Pac. Truly an outstanding experience. read more

It baffles me that in this day and age something so simple like an oil change could still be done so poorly, especially by a Subaru Mechanics, even when you specifically ask them on not overfilling the oil during oil change they still manage to overfill it. Why because you are just another number to them and they don't care. And don't even get me started on constant hidden fees that their service advisors hide, they tell you one price, but you will end up paying 200 or 300 more. For all sorts of disposal fees, even when you ask to grab the disposable product with you. read more

Subaru - Car Dealers Near Me - Hayward, California

This review is specifically for the Service Department. I purchased my 2023 Outback here, and the sales experience was good. Unfortunately, after my most recent service visit, I will never return for service. Livermore Subaru is far more competent. On December 9, I brought my car in to take advantage of a $50 off service promotion for an oil change, brake service, and tire rotation. Even with the discount, the oil change cost more than Jiffy Lube, which makes the "discount" feel like smoke and mirrors due to inflated pricing. The wait time was very long, and unlike many dealerships, they don't even wash the car. Fast forward to January 15, I began hearing a concerning rubbing noise from the front end while driving. I contacted Livermore Subaru, and they took me in the same day. Their inspection revealed that one wheel lug nut was completely missing and the remaining lug nuts were very loose. They replaced the missing lug and torqued all lugs to spec at no charge. This was clearly the result of Hayward Subaru failing to properly secure the wheel during the tire rotation. This level of negligence is unacceptable. A wheel coming off at freeway speeds could have seriously injured or killed someone. In all my years of owning many vehicles, I have never once had a lug nut loosen--let alone fall off--weeks after a tire rotation. This is basic safety work, and the failure here shows total incompetence. read more

I recently bought a Subaru Crosstrek at Subaru Hayward. The whole experience was great! Joshua the salesperson who worked with me was amazing! No pressure and a very laid back personality, but also got the job done. I'm very happy with my purchase and I also feel like I got a good deal! I would definitely recommend Subaru of Hayward if anybody's looking for a Subaru and doesn't want the typical pressure that you sometimes feel at a dealership.I also have to give a shout out to Branden at the front desk, who helped me set up my phone to the car. read more

I had a serious safety issue with a tire on my car, which is less than a year old and has under 3,000 miles. While driving on the freeway, the tire completely disintegrated. I contacted the dealership about warranty coverage, and even after speaking with a supervisor, they refused to investigate or help, saying it wasn't covered. I was shocked--they didn't inspect the tire or offer to facilitate a claim with the manufacturer, leaving me to handle a dangerous situation entirely on my own. I ended up working directly with Michelin for reimbursement, but the dealership's dismissive response was extremely frustrating. For safety concerns like this, I would expect a dealership to at least take the matter seriously. read more

Subaru - Destroyed tire on a one year old car - Car Dealers Near Me - Hayward, California

Services was Top notch! Eric is sale manager reached out to me ! Super knowledgeable, honest, and helpful! Just couple minutes in the conversation i was sold. Greeted By Alan when i arrived to Subaru . Also extremely helpful! Buying process was done in less than a hour ! Highly recommended this dealership if you need a car read more

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Working with a local dealer close to home, they tried to get Subaru of Hayward to ship a vehicle to my dealer. Apparently, upon receiving the request they conveniently lost both sets of keys/fobs for the new vehicle. We'll keep looking for the one we want, but will not be visiting Subaru of Hayward. read more

No pressure shopping. None of that 3 hour psych game with the finance manager. Allan knows his job. Was able to assist on the insurance. And he took this totally cute pic of me read more

Subaru - I wish Icould afford to own a couple different models. Alan was incredibly patient ( my phone died) we had insurance issues. - Car Dealers Near Me - Hayward, California

Bought the car on April 2024 the motor mount where shot called them them to fix it they gave me mount and wen I went to pick it up my collision Sensor wen out the they had my car for a week then I got it back and I told them about my car shifting weird and they said that one of the workers that works there has the same car that's is supposed to to be like that e year later my transmission is shot they knew the transmission was bad and they didn't want to do nothing about it this place is not trust worthy take your money some where else only had the car for one year and is done know cause they ft me over read more

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Hubert was great as always! Took care of a water leak that was coming into my car from all the rain that we just had! Highly recommend seeing him when you need your vehicle serviced! read more

I chose Subaru of Hayward because of their reputation. Sources via the internet spoke of their fairness, honesty, customer service, etc. The sales person we met with, Chia, was friendly and professional. She, herself, owned the same year and model of the Subaru we were interested in so she was incredibly helpful in explaining the features of the car. Between Sales Manager Eric, and Chia, we negotiated a deal that was fair and we bought the car. The dealership was accommodating enough to deliver the car to our home. read more

Had my airbags replaced here. Everything was professional, clean, and organized. Checking in and leaving the car was fast and easy. There were pleasant spaces to wait with coffee and snacks. My job was an all day project, so I left, and found it equally efficient to pick up my car, plus a complimentary report on the car's condition, read more

Service "advisors" are greedy con artists that only care about their commission, not actually helping the customers. Wife went in for a basic oil change and instead was sold a mileage based service. 1/2 of it was bs "Inspections". My wife asked them to look at something while being serviced. There went another $250 "diagnostic" fee for 5 minutes worth of work. Knowing the industry and having insight, I questioned service "advisor" Carlos about the extra $$ added to the oil change, the diagnostic fee, and even got him to admit he's paid commission for services while the techs are flat rate (this factors later). Tried to get him to adjust pricing on items that could be adjusted, and like a greedy slime (with a smile) he hid behind the quote for work being signed. Aka he wouldn't lower any of their theft, because he makes commission on it. After all of this, he actually tried quoting us DOUBLE for a repair while not applying the diagnostic fee toward it. Knowing book time, labor rates & part cost, I questioned him and it seemed like a shock that I knew all of this and he said "well that's the price." I declined, saying I have a shop on standby to do it for half and this clown actually had the audacity to say "Little Caesar's and Round Table are both pizza, but aren't the same are they" to which I replied "ASE certified is ASE certified regardless of where." What a joke. Unprofessional & Rude. Dropped our car off to another Subaru certified business the same day, had the repair done in less than 24 hours and paid less than half of what Carlos quoted. Stay clear of this place. read more

I dropped off my moms car for service and while I waited I was looking at their ev cars. Abdullah came and helped us with showing us the car and giving us information about what features the car has. I decided to trade my car and leased the SOLTERRA. I love the car! It has all the safety features and it runs smooth. So happy I did this trade. Abdullah was very nice, he treated us with respect and helped us get the best deal. As a side note, Pablo Ochoa was awesome with helping get my moms car serviced as well as Zeke who both made sure that her car was running smoothly. I love that they have water, snacks, coffee for patrons to enjoy while they are there. The philosophy of helping kids, pets and the environment resonated with me. If you are looking to buy or lease a car, go to One Subaru in Hayward! read more

Subaru - SOLTERRA - Car Dealers Near Me - Hayward, California

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Absolutely the best car buying experience of my life! With one 10 minute phone call, a couple of text messages and less than an hour in the dealership, we were done! That included trading in our old Outback for significantly more than anyone else had offered, financing the new Crosstrek and completing all the paperwork. True to their word, we competed everything working with just one person. No "I need to talk with my manager". No sleazy finance guy. No hard-sell on unwanted extras. Chia was AMAZING! She had everything ready to go before we even got there, and was friendly and efficient throughout. Since One Subaru is a no-negotiation dealership, there isn't the stress of bargaining the price down, and yet the price they offered was better than any of the other dealerships I talked with online (and I checked 8 in the Bay Area alone). Oh and their finance deal was 1% better than other quotes from other dealerships. How far over and above did Chia go? When I phoned earlier in the day I said that I wanted a particular color with a particular options package, and One Subaru didn't show it in stock. Chia told me that if we came in and test-drove a different color Crosstrek she could have the right color delivered to our home and even pick up our trade... But when we arrived, only a few hours later, Chia had arranged for the color and spec we wanted to be at the dealership ready for us. We test drove it while she appraised our trade, and left in our new car an hour later. This has been the most relaxed, trouble-free and downright enjoyable buying experience of my life. Amazing! read more

Subaru - Our new Crosstrek Wilderness - Car Dealers Near Me - Hayward, California

Stopped by on 12/30/23 for the first time - family and I were helping out my sister who bought a Crosstrek here. Apparently the saleswoman mentioned that this location has the most inventory. I will say that the customer lounge area was top notch and clean. Overall a great experience and the customer service was superb. read more

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After a bad experience from a different dealership, walking into this one gave a much better vibe. This dealership building itself is so nice! The employees here are all very friendly and attentive. I came in trying to learn more about the Crosstrek. I've always wanted one but I wasn't sure what trim level I wanted. Chia was helpful with explaining the differences which helped me have a better idea of what I want. They don't earn commission here so they don't pressure you at all. I just began my search and wasn't even planning on getting the car so soon, but because there were no red flags here, the above and beyond customer service, and most importantly, Cesar and David were able to help us get the best trade in-value for our car. Couldn't have gotten a better number elsewhere, so we ended up buying and trading in our car the same day. It's hard to find dealerships that are trustworthy and transparent, but this place definitely provided the best customer service/car buying experience I've had so far! read more

Subaru - Car Dealers Near Me - Hayward, California

Customer service here is not great. I've complained about brake squeal over and over again, and rather than maintain my brakes with the maintenance plan I pre paid for, they tell me it's because I have Hi performance brakes and they are dusty. They haven't returned my call as of most recent. What's the point of paying for a maintenance plan? So you they can just "Check" their boxes because everything "looks" ok? read more

Ramiro, in the service department, has been so amazing and helpful with getting all of our service needs taken care of through our extended warranty. You have a customer for life! read more

It's been exactly 1 week now since I've bought my BRAND NEW 2025 Subaru Crosstrek! I called Subaru One looking for some info in their used inventory and had the privilege to speak with Al over the phone. He was eager to help when we arrived and educated us on the used inventory they had. We were also able to look at their new models and were surprised to learn how affordable and updated these models were. Al was such a great person to work with and made the process so easy. He's honest, kind and well educated on the Subaru brand. Don't hesitate to meet him!!! read more

Subaru - 2025 Subaru Crosstrek - Car Dealers Near Me - Hayward, California

In early December 2024, I test drove a 2024 Subaru Crosstrek after 1) REALLY needing a car, and 2) seeing promotional materials about receiving a $50 Visa gift card for test driving a Crosstrek. Long story short, One Subaru of Hayward pretended not to know about the promotional material--namely the associate Miguel--and when I brought in a print-out with the One Subaru website on it including the Visa coupon, he took the paper from me and never did anything about it. He said he would send me my gift card, but he never did, and it now it's mid-January. After test-driving three cars and seriously stating that I needed a car, going through painful negotiations that were the OPPOSITE of what I had asked for, and leaving the dealership with a print-out of an offer, I went back the next day to accept the offer. They said the offer was good for as long as I'd wanted it. LIES! During finance negotiations, Miguel showed me offers for a car I didn't even test drive, and he called in the Director, Rob or Robby, who was charismatic but sketchy, who tried to get me to take the offer as-is. He was pushy after I said I needed time to think about it. When I went back the next day, Miguel called in sick, passed me along to another person--Alan--who was late to the appointment, and unaware of the offer--even though I was told by Miguel that Alan was up to speed on my situation. Alan was waiting for Rob/Robby to arrive, and he was late, too, and never even made it to the appointment. Alan and whoever the supervisor was at that time said that they could NOT honor the offer and literal print-out that I had from the day before. After waiting for over an hour for someone to get it together, I left and made a better deal at Livermore Subaru and their whole SUPPORTIVE team. Go there, and do NOT go to One Subaru because they play games. I got my car in Livermore that day, and I will never go to One Subaru again, even though I live close by, and even though I was loyal to them for their services department. Not anymore. read more

2nd time owner of a Subaru and I have to say that this has been the best experience yet. I turned in my 2020 Camry TRD for a brand new Impreza RS and I couldn't be happier. Both me and my sister came out with new cars, hers being a 2024 WRX. I would highly recommend this place and have Cesar Tinoco be your next representative. 10/10 service, professional and will definitely come back again in the future. read more

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They're Advertising for oil change with multi-points inspection and fluid top off. Coolant level was low after service. Very disappointed

I bought my new 2023 Forester Limited here in November 2023. In June of 2025 One Subaru of Hayward sold out to a Mercedes Dealer in Pleasanton. The place is now called simply, Subaru of Hayward. This week, they refused to honor my 2-year paid service agreement, which was part of the package when I bought the car. They admitted their records on my car showed that I did not pay for periodic service any of the times I brought it in for service, the last time being April of this year, 2025. Still, this representative of the service department said he had no record of a service agreement. He told me to take it up with the sales department. Well, the "One" of the former One Subaru didn't take my call. I imagine he's been fired by the new management/owner. read more

In February 2026 I brought my car in because the switch that controls the drivers seat angle is broken. My wife had the full service done at Subaru of Hayward in December 2025, but she forgot to mention the seat problem. The purpose of my visit was very specific however the dealership proceeded to perform the full car inspection without my request. I was paying an employee of my small business to take the car in for service. The car was on the lift, they were taking off all 4 wheels, but we brought the car in for a broken seat control. The full service inspection was "free" but they charged $265 to diagnose the seat problem. They did not fix the drivers seat control. Apparently it would be an additional $465 to actually fix it and we would need to schedule another appointment. They gave me a "Auto Status Report" that identified $13,000 worth of repairs for a 2011 Subaru that has 175,000 miles. That car is worth about $4,000. Is this a joke? Yes. We are not going back there. read more

I can absolutely say that when you come into this place, you feel welcomed. As you walk in the doors you're Acknowledged by the front desk reps which is great Oscar Tinoco's customer service is great! Very helpful, honest, and informative. I had a million and one questions, and he answered them all very confidently. Overall, as a first-time "new" car buyer, the procedure was enjoyable and simple. For any future car purchases, I will absolutely buy from Oscar. -A happy customer with a beautiful blue WRX ! read more

Subaru - Car Dealers Near Me - Hayward, California

Highly recommend this dealership for future purchases. Al Garcia went above and beyond to make my trade in go smoothly. Thank you, I love my new car! read more

Subaru - 2025 Subaru Crosstrek - Car Dealers Near Me - Hayward, California

I needed parts for my car but not sure the exact part number. Marissa was super friendly and helped me find the exact parts i needed. Will definitely be coming back! read more

Had an appointment early Saturday morning and was quickly greeted and assisted. I had the first appointment of the morning so it wasn't too busy, but there were a few people in the waiting area already. I waited a few minutes to speak to the advisor, so I enjoyed some coffee and snacks in the waiting area. There was a lot of space and was very clean. Soon after I met with my advisor Hubert who was professional and friendly. He was able to confidently answer all my questions and concerns about my car and is probably the only advisor to give me the most accurate time estimate for service. I highly recommend Hubert and his amazing service! read more

"What went well"-- literally everything. They listen to you. They are transparent. They are kind. They are informative. They worked very hard to stick to the budget and get us good terms on the financing. Dropped my daughter's car off at service in the morning for major issues. Hubert was super helpful, listened to me, very proactive and transparent. Had a choice to make whether to sink more money into to fix it or trade it in. Ended up using it as a trade in and bought a car that same day. Jasmine was so helpful and kind. It was my daughter's first time buying and Jasmine walked her (and I) through every step of the process. I would absolutely buy my next car from her and from that dealership. Highly recommend them for purchase and services! read more

Subaru - 2017 Honda CRV- great condition, great price, great terms! - Car Dealers Near Me - Hayward, California

I had a really supportive experience here from the staff. I took my car in a few weeks ago to get routine maintenance and they found a serious safety issue with my car. I worked with service advisor, Hubert, the whole time, who was really helpful and made the unexpected circumstance much easier to deal with. I appreciated that he took the time to explain what was going on with my car and what my options were. My car was in good hands, and I will definitely be coming back in the future for services. I definitely recommend this One Subaru location. read more

I just purchased a Crosstrek and Jesus was fantastic, very patient and knowledgeable. The entire staff was so friendly and helpful from beginning to end. I would recommend One Subaru of Hayward for your next car purchase. read more

Subaru - Car Dealers Near Me - Hayward, California

George was incredibly helpful as a salesperson. Gave us some good information, and was very patient with us as we explored the various options. If we decide to go with the Subaru, we will certainly come back and strike a deal with him. read more

Came in for a recall related to the Solterra. It was my first time working with Service Advisor Clarissa O. The inspection took about three hours, and they noted the vehicle had no issues. Clarissa was very polite and kept me up to date. I also witnessed her help another customer who seemed confused and was working with another advisor, quickly resolving their issues. I am satisfied with the overall experience. I personally drive an extra 10-15 minutes to this dealership as I had a terrible experience with the Downtown Subaru of Oakland. read more

I worked with Allan Lee and put a deposit on a Forester Hybrid Sports while the tariff was announced and the other dealerships were trying to charge me on markups. Here they sell at MSRP + ttl and don't add hidden fee nor ripped-off protection package (so called propak). Everything is transparent and no surprise. Might not be the best deal one can get, but definitely reasonable, trouble-free and no BS. Highly recommended. read more

Absolutely terrible experience. I will never come back to this dealership again, and I highly recommend others avoid it too. I came in to buy a used car, and from the start, things felt shady. The salesperson told me they were paid hourly and didn't earn commission, which was clearly a lie. They were pushy, kept changing their story, and made it feel like they were just trying to rush me into a deal without giving me the full truth. After the sale, I noticed they left out key details about the vehicle, and the customer service was non-existent once they had my money. Trying to follow up with questions or concerns was useless--they stopped responding, gave me the runaround, and acted like it wasn't their problem anymore. Total lack of professionalism and accountability. It's clear this place cares more about making a quick buck than being honest or building trust with customers. They lie, manipulate, and make promises they don't keep. It honestly felt like dealing with a bunch of scam artists. I regret doing business here and wish I had gone somewhere more reputable. Do yourself a favor and take your business elsewhere. This place is not worth the stress, lies, or frustration. You've been warned. Do your research before going to any dealers read more

Al Greatest car buying experience I've ever had! Don't get me wrong I'm 24 and I've bought 4 cars from dealerships but this guy has a big heart he has many skills that are impressive and important like patience, active listening, and consideration. He deserves a raise or his own dealership some one make it happen Also a great photographer read more

Subaru - My family - Car Dealers Near Me - Hayward, California

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Such a terrible place! They sold me a car with some parking break issue a year and a half ago, they fixed but it came out again less than a year after and they refuse to fix it again (still on warranty period). They say "we'll call you back" and they never call, in a year and a half, it's being the 4th time with same issue and they are never willing to help. read more

Let me preface this review by saying I've had one prior experience buying a car from Serramonte Subaru in 2021 and it was a less than ideal experience, only bought a car from them because I fought my way into a good deal. Needless to say, never buying from them again. Fast forward to 2024 and I'm looking to trade my 21 Forester Sport for a 24 Wilderness. Inquired with a few dealerships in the area and never got straight answers and the incentives were ehh. Then comes Allan Liang. Aka THE Man. He followed up with my interest, answered all my questions, and provided an extremely great rate and incentives and worked with me on trading in my vehicle for the best possible value he could give me. DURING Thanksgiving. This guy could've been enjoying family time but he chose to work with me and give me all I needed to finalize my decision. I didn't even have to go to the dealership (I knew what I wanted so no test drive was necessary). Main details and application were completed on Thanksgiving day, waited for fine details and final contract yesterday morning Black Friday. All paperwork was done in 2 hours and the car was ready to be picked up later in the day. Numbers were better than expected and nothing was hidden. Allan didn't try to swindle me into anything and helped me through the entire thing, answered all my questions and then some. Probably the most pleasant car buying experience I've had so far. All because of the Allan THE Man Liang. I live across the bridge and am contemplating getting my service done here due to the experience. Basically what I'm trying to say is, go to Allan at One Subaru of Hayward. 11/10. read more

Subaru - Car Dealers Near Me - Hayward, California

I had a terrible experience at this dealership. At this dealership when I was ready to get rid of my car and trade it in, they gave me the hardest time in the world to try and remove my warranties. They told me it would take 6 to 8 weeks to remove my warranty from my payoff. After three months, my warranties were still lingering on my payoff. I go over to them. I tell them what's happening and they act like the system has just been slow. So I go when I speak to a friend of mine that is a finance manager at a different dealership and he tells me that as Finance Manager's they lie about how much time it takes for warranty to be removed because they get upset that customers are taking back their warranties And that it's taken out of his paycheck. That is not my problem. What is my problem is that I need to trade in my car and my car has negative equity because of you guys. I will never ever again in my life come to you guys for anything. read more

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