Mona is such a treasure! She consistently goes above and beyond to make things right. It feels like I am coming home when I come in, as she always greets me warmly and treats me like family. Have to say, she is the main reason I have stayed loyal to Hayward Mitsubishi the past 6 years. read more

I have been calling the service department for two months have left probably a dozen voicemails. Nobody picks up the phone. Nobody calls back. It's almost like the business is closed. Please consider purchasing another manufacturer vehicle. The only other Mitsubishi dealer is in the valley. So for warranty work, you will be stuck with this dealership. Unfortunately, you can't get a call back. Highly recommend not to do any business with anybody who can't pick up the phone or call back. read more

Need to hire more people ! Never answer the phone and had use waiting forever just to drop off the keys to the car when we had a appointment time read more

I had a terrible experience at Hayward Mitsubishi. I purchased a car on May 23, 2025, and paid a $2,000 down payment. We agreed verbally that I'd return in two weeks to pay the remaining $1,000, but no payment method was confirmed. On June 9, without contacting me or getting my approval, they charged my debit card for $1,000 -- which I never authorized. They never had permission to save or reuse my card. That's not all -- the salesperson, Jacqueline, also added an extended warranty to my deal without discussing it with me. I noticed it while signing paperwork (after she had left) and immediately asked for it to be removed. I texted her directly to confirm removal, and she never responded. To this day, I have no proof it was removed. When I asked for a refund and accountability, Jacqueline became dismissive and rude. I've filed a bank dispute, a BBB complaint, and I'm sharing screenshots of everything to warn others. Do not trust this dealership with your money or your information. read more

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I bought a used 2024 Mitsubishi Mirage in April 2025 1. The car had warped rotors with deep grooves and scratches. When you press the brakes on the car it was seriously dangerous. The cars left tire and sterling wheel would violently extremely shake. When test driving and noticed the sales person said not to worry about it and 'it would go away by it self' then ended up being extremely dangerous and a hazard to drive. When I press the brakes at highway speed the whole front end would violently shake and almost fish tail (reverse fish tail fell The front end) or blow a tire. Luckily I am Mechanical inclined and was able to change the rotors my self saving me $1000-1500. Please see picture as there was a massive deep grooves or divot causing this issue. This could have killed me and my daughter after leaving the dealership and in the recent days after I bought the car. 2. The car had 12XXX mileage on it so you would think the dealership would have done regular maintenance like oil change or tire rotation. This was never done and I had to do these maintenance items. 3. When asked about a 2nd key when buying the dealer ship stated 'it's a used car and all used cars come with 1 key' in 2018 my USED BMW Came with 2 keys. In 2025 and junky 1991 aero star came with 3 keys. This place will just assumes with blatant white lies. 4. DMV paper work never came after 2months when I complained then immediately sent it to me via fedex next day air. Like why ? Isn't this just a normal dmv and or part of your job ? Clearly shows a badly and ignorant dealership who sold me a borderline lemon 5. This thing was basically a death trap. Luckily I am mechanically inclined and was able to fix it before my daughter received great bodily harm. Like who would sell a car like this and not disclose the issues of such a serious problem. After chains the rotors and pads the car is running as if should read more

Hayward Mitsubishi - Deep grove/scratch cause extreme violent shaking and uncontrollability when pressing the break. - Car Dealers Near Me - Hayward, California

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Disappointed that Mona is no longer here. Overall, this dealer is still worth it. They are respectful and honest with their customers.

John (Manager.) Helped and understanding my concern. Scanning! for any codes. No Codes were found due to the issues I'm experiencing with my 2023 Mitsubishi Outlander. I drive the Vehicle 60 mph on freeway or going uphill. Vehicle losing power or struggle to higher mph and still has the Burnt smell. Per John they checked everything but sees nothing. read more

Mona is the BEST. Always making sure my car is taking care of . Great customer service. Thank you

I love taking my car to Hayward Mitsubishi . Mona has always been great & always willing to help . Thank you for your service & always making sure that my car is taken care of read more

they leased me a broken benz dont ever come here in your life the mechanics will keep playing with your car and not fix it ... please stay far away from this establishment pure headaches ... my car has been getting fixed for a whole month read more

Mona Santos is the definition of customer service. She is organized, knowledgeable, and friendly. She will tell you the truth, even though it may not be what you want to hear. She makes you feel valued and satisfied with your decision to add a maintenance package with your vehicle purchase. read more

Love coming to get my car serviced ! Mona is the best ! She always makes my visit easy and comfortable! She is always in a great mood and makes sure I have everything I need and that i'm doing okay ! read more

Called on Tuesday. Got appointment for Wednesday. Mona! Took care of me and made it happened Her Customer Service on point she knows what she's doing and Very polite and understanding. Checked on my Warranty and see whats covered. Thanks Mona Keep up the excellent service that customers needs read more

Sneaky, Pulled a "Packing the Contract"scam. Would not print out a physical copy of contract speed threw contract on tablet and was telling us what it was for. Never mention these things were options or at more cost. Talked as if it were included with buying the car. Shame on us for trusting their kindness for honesty. It gets worse. Just got a ticket in the mail from the Yukon we traded in with my Mom's down payment and they are ignoring our emails won't explain where the Theft device is located that contract states they installed and my Mom is paying for. It hasn't even been a month since Mom purchased her new car from them and it's been a nightmare. Do Not go here. They take advantage of seniors. read more

Hayward Mitsubishi - Car Dealers Near Me - Hayward, California

My bf and I were searching for a pre-owned vehicle. We had seen a couple online that were at this dealership so we made the drive out from the South Bay to the East Bay. We drove up and we were greeted right away. The man took us over to see the type of vehicle we were searching for. We found a couple in different colors and styles. We were really happy with the selection of vehicles at this dealer. We picked out the one we liked, test drove it, and took it home the same day. A quick rinse of the car would of been appreciated it but regardless all was good. Paperwork was a breeze and we were in and out to go about our day before dinner time. The staff was professional, the bathrooms clean, and our car shopping experience successful. read more

Hayward Mitsubishi - Paperwork. - Car Dealers Near Me - Hayward, California

Jacklyn, Jorge and Blanca the other woman who helped wrap up sales and collect my information was amazing! What a great experience with these three... Did not adopt the usual 'pitchy' vibe, but rather to make sure I was getting exactly what I needed! read more

I went here to get my car serviced and Mona the service advisor really stand out from my expectations. She really explained everything to me when it comes to what my service is for especially the the engine light which is on. In short she is really knowledgeable when it comes to her profession. And really nice as well. Highly recommended. read more

Hayward Mitsubishi - Hayward Mitsubishi showroom - Car Dealers Near Me - Hayward, California

Great service and prompt. Mona the service advisor is very helpful and will really take care of you and great customer service.

Great place to go when looking in the market. A very friendly customer service staff. They are very flexible and like their motto; they make it happen. I met Abraham the sales representative back in 2017 and he's a great person to inquire with. He just recently helped me out with financing another vehicle and I highly recommend the lad. They also helped me out with a complimentary wash and inspection. Just be prepared for a wait. PS. They offer you rides to certain locations while you wait your vehicle to be serviced. read more

I highly recommend this dealership!! Mark and Eduardo are absolutely stunners man. They hooked me up and never once pressured me for anything! They worked with me and had me in and out the door in less than 2 hours. This dealership amazing! Also outlanders are at msrp zero markup! That's unheard of in 2022!! Zero markup !! read more

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I got a 2024 Outlander last year and there some issues with the cupholder leather in the middle row and with driver's window as well. I went to San Jose mitsubishi and they were trying to charge me for these issues. The crazy thing is my car is still under warranty. So came here and their representative Mona Santos helped me with everything with a smile. Never had a car dealer treat me like family. I would highly recommend coming here and talking to Mona, she will do her best to help you. read more

What an incredible experience. I appreciate Mona for the amazing service and hospitality in regards to getting my car fixed for recall. She left my car in immaculate condition and it just made my day. Thank you SOOOOO much for your care and service! Mona is a star employee!! I also want to thank Juan for fixing my car key battery!! He did it in 2 minutes, what an expert! Thank you both SOOO much for being so wonderful! I appreciate it so much!! read more

This review goes out to Mona in the service dept., thanks so much for always taking care of my service needs with my vehicle. You always go above my expectations. When I leave I'm a happy customer. Johnnie B. read more

I purchased my vehicle here back in 2019, and from the first day I had to bring my car in for its regular services, Mona in the service department has been absolutely amazing. She's very efficient, friendly, and really understands her customers. Coming from a customer service background myself, I know how pivotal it is to create a good environment and build long lasting rapport with my customers, and Mona continues to exceeds my expectations. Thanks Mona for always taking care of me when I come in, you are amazing and a true asset to Hayward Mitsubishi. -Anthony read more

First time in the Mitsubishi Hayward showroom couple of weeks ago and fell in love with the look of the Red Outlander Sport. Came back today and drove this puppy home :) Our Sales Rep, Joseph/Joey was super nice and easy to work with. George, the General Sales Manager was super nice as well. We also had the pleasure of meeting the owner since he was in the store today :) Our purchase experience today was fast and easy. Both of the gentlemen knew about their products and were very professional. I was happy with my new car and the price that I paid for it. Thank you for everything... I definitely recommend this dealership! read more

Hayward Mitsubishi - Car Dealers Near Me - Hayward, California

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Great service. Jose was so helpful throughout the process and make car buying a breeze. He even waited for me outside after they close to shop until I came back to pick up my car. Whenever you're at Hayward Mitsubishi ask for Jose's service and thank me later. read more

Hayward Mitsubishi - Car Dealers Near Me - Hayward, California

Great service! My salesperson Mark was excellent! The owner was also very generous when assisting me with my post-purchase needs.

I bought a car from them 2019..already got pre approved thru a lender. So I needed to do was sign the paperwork. So this is what Hayward of Mitsubishi did. They ran my credit 5 times thru different banks trying to find me the "best" deal when I already had the deal I was comfortable with. Also they did this without my knowledge or approval. I didn't notice it did I got my credit report and seen all these inquiries. Called and ask why would they run my credit when I was already pre approved?! The answer I got oh call the credit company and report a fraud case. WTF! read more

I didn't have an appointment today and Mona took me in and it was 3 in the afternoon and asked her to help me out with an oil change service because I was going on a long trip the next day to Arizona and she made it happen. I really appreciate the customer service that I was given. This attention speaks volumes about your staff at your company. Make sure she gets acknowledged for her care. Hopefully a bonus. She deserves it. read more

i have been bringing my car here since i bought it. i came here because of the great reviews Mona the service advisor received and i have not been disappointed. she is friendly, accommodating when i wanted to bring my car in for scheduled maintenance. she checks for any recall or warranty work. the work is done well and they wash my car! ask for mona when you come here! read more

BEST CAR BUYING EXPERIENCE EVERRRRRR! The price and quality of service at this new dealership is incomparable! Aymen and Daniel were extremely helpful and knowledgeable. The inventory on this lot has several low mileage luxury vehicles with a great selection! I usually dread the car buying process and this was by far THE EASIEST, QUICKEST & PAINLESS! This was a no pressure professional team! I would definitely refer anyone here! read more

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Quick honest update here.. 3 months after purchasing the car here. 1st they never explained about the dealer not taking care of the dmv fees (sales man nor finance department informed us) First paper we were shown had it included within their little estimate But on the contract it didnt show? Then the dealer didnt want to take care of the dmv fees unless we "Left them a good Yelp Review" okay sure whatever we did it. And now 3 months later we received a letter saying we owe Hayward Mitsubishi the amount of the dealer fees that they "took care" for us. Salesman was trash. Finance guy was trash and no longer works there hmmmm wonder why? read more

Hayward Mitsubishi - Car Dealers Near Me - Hayward, California

DO NOT BUY FROM HERE !!!! They are scammers and will try to over charge you! And whoever AJ is that works there needs to be fired immediately he has 0 customer service skills, was extremely rude and tries to get over on you. Horrible experience here, would never recommend anyone purchase a car from here. read more

INSPECTION REPORT I work in the ocean marine industry. One of my duties is to order inspection through one of our vendors for marinas, yacht clubs, and boat repair facilities in order to observe if there are any substantial risks that can cause potential claims. Once I receive these reports I forward the recommendations to my brokers. They come back stating the insured feels some of the recommendations are not necessary. I understand where they are coming from. However recommendations are helpful to improve safety guidelines but not all recommendations are mandatory. When it comes to cars, inspections provide recommendations of how to improve your car. The light on my Montero Sport's dashboard was flashing "Service Engine Soon". According to the Mitsubishi Montero Sport Manual I needed to bring to an authorized Mitsubishi Dealership to see what problems your car is facing as your car might have some emission concerns. Yesterday I came here without an appointment to have my car inspected. People might complain about an inspection of their car for two reasons: 1) price of the inspection 2) finding out the real problems of your car. The price is a legitimate concern but I will say if the price of the inspection is over $500 don't have your car inspected because that's a ripoff. The price I paid for the inspection is $133. Finding out the real problem of your car is most the important reason to have your car inspected. In addition to the inspection I went here for an oil change. Since I didn't have an appointment I was informed the oil change and inspection would take 2 hours because there was a lot of cars that the mechanics were working on yesterday. Due to the cars ahead of me the process of the oil change and inspection took more than 2 hours. When the inspection was done according to the inspection report there were some minor recommendations that I can do on my own. However the main concern was the catalytic converter. When your car doesn't pass the smog test the main reason is because of the catalytic converter. According to the Service Advisor Andrew Penuela the cost of the parts and labor to fix the problem with the catalytic converter is between $1,500 to $2,000. Paying an inspection of $133 to find a $2,000 problem is an investment worth paying for. Due to the year and miles on my Montero Sport the inspection was vital to decide whether to fix the problem with the catalytic converter or retire my car to buy a new car. read more

Hayward Mitsubishi - Warning light that you need inspection - Car Dealers Near Me - Hayward, California

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Don't buy a used car from these folks. The car runs fine but the manual key that turns on the car does not open the trunk or the driver's door. I have repeatedly contacted them about this problem and frankly, they just have been ignoring the problem. I called them and visited them and I still only have my electronic key that works fine. However, I know sometimes the electronic key might conk out and I'll be stuck unable to move the car from whatever location it's parked at. Save yourself the hassle and go look elsewhere. read more

Do not buy from this dealership. I bought a Hyundai Elantra in May, and 3 days later my car was broken into, it was an attempted theft. I know things happen randomly but it was a bit coincidental considering I had already had a Hyundai before that and it had never happened in my area. Also, I needed an oil change just 3 weeks after I had bought the car which is a problem because I should not have had to do that for a while. I also was told I had a warranty, once I brought my car to the service center, I was turned away and told to go to my dealer so what good is the actual warranty? I believe I was ripped off and ended with a much higher note than I should have if I went elsewhere. read more

Mona was awesome excellent and professional Great services handled in a timely fashion.

This could be a lot better of a car dealership the salesman lie and when you need to get your car serviced they have no availability and they don't offer courtesy vehicles they just don't need nearly as much as other competitors. read more

Yesterday I was going to buy a Used vehicle from Hayward Mitsubishi..I ended up leaving with a brand new car..Ricardo was the Sales man, he came in on his day off was Greeted well offered Coffee, Water, Snacks..I was very well!! The Boss Mr.Chadi was very professional and made sure him and Ricardo gave me the best deal..I would definitely recommend Hayward Mitsubishi to anyone..The best thing I like they gave me options, and were not pushy at all..I am not usually impressed by a buisness, but they recieve a 100 Stars..Thank you so much Latasha & Kids read more

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I had a great experience at Hayward of Mitsubishi,all employees were welcoming and willing to help in anyway. TOMMY is great at his job,helped me get a great deal on my jeep. He was such a pleasure to work him. read more