I needed parts for my car but not sure the exact part number. Marissa was super friendly and helped me find the exact parts i needed. Will definitely be coming back! read more

We were considering purchasing a high quality top Subaru! We might have traded our awesome $67,000, 2 year old Toyota 4 runner, with only 8300 miles on it, in great shape! Manager offered $45,000! The salesmen was ok, not real interested in selling! They did not have the white car we wanted, so, he tried to sell us a lesser value car!!!! Said it couple of times! UNBELIEVABLE!!! The manager was cockey,, never came out to talk to us, stayed behind his barrier, said he would not get us the car we wanted laughing because it would cost him too much to ship it 300 miles, while laughing! He could have checked around other dealers for us!!!! We are older educated people and were treated like just people not really interested, he was not interested in selling us the top car we wanted! Since then, we have been told they are like this, not worth shopping there! That Walnut Creek was a great place! So, we will go there next! read more

I had a really supportive experience here from the staff. I took my car in a few weeks ago to get routine maintenance and they found a serious safety issue with my car. I worked with service advisor, Hubert, the whole time, who was really helpful and made the unexpected circumstance much easier to deal with. I appreciated that he took the time to explain what was going on with my car and what my options were. My car was in good hands, and I will definitely be coming back in the future for services. I definitely recommend this One Subaru location. read more

George was incredibly helpful as a salesperson. Gave us some good information, and was very patient with us as we explored the various options. If we decide to go with the Subaru, we will certainly come back and strike a deal with him. read more

I have to give a one Subaru of Hayward 5 stars from the moment I called and Sales Agent Jasmine Salinas answered the phone. I called to inquire when they may get a 2024 Subaru Crosstrek Wilderness on the lot. This vehicle is in high demand and every one I have called about is either already sold or a hold has been put on it . Jasmine advised me a Crosstrek arrived this morning and it is available. Jasmine being the thinker she is placed a hold on the vehicle as to not let it get sold before I saw it. I saw it and bought it - such a great purchase it is everything I need and more in a vehicle. None of this could not of happened if it was not for Jasmine and Pablo "Sales Manager". Thank you Jasmine and Hayward Subaru - very friendly and knowledgeable - no hidden agenda here - amazing dealership with amazing people. read more

Subaru - Car Dealers Near Me - Hayward, California

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Came in for a recall related to the Solterra. It was my first time working with Service Advisor Clarissa O. The inspection took about three hours, and they noted the vehicle had no issues. Clarissa was very polite and kept me up to date. I also witnessed her help another customer who seemed confused and was working with another advisor, quickly resolving their issues. I am satisfied with the overall experience. I personally drive an extra 10-15 minutes to this dealership as I had a terrible experience with the Downtown Subaru of Oakland. read more

I worked with Allan Lee and put a deposit on a Forester Hybrid Sports while the tariff was announced and the other dealerships were trying to charge me on markups. Here they sell at MSRP + ttl and don't add hidden fee nor ripped-off protection package (so called propak). Everything is transparent and no surprise. Might not be the best deal one can get, but definitely reasonable, trouble-free and no BS. Highly recommended. read more

Absolutely terrible experience. I will never come back to this dealership again, and I highly recommend others avoid it too. I came in to buy a used car, and from the start, things felt shady. The salesperson told me they were paid hourly and didn't earn commission, which was clearly a lie. They were pushy, kept changing their story, and made it feel like they were just trying to rush me into a deal without giving me the full truth. After the sale, I noticed they left out key details about the vehicle, and the customer service was non-existent once they had my money. Trying to follow up with questions or concerns was useless--they stopped responding, gave me the runaround, and acted like it wasn't their problem anymore. Total lack of professionalism and accountability. It's clear this place cares more about making a quick buck than being honest or building trust with customers. They lie, manipulate, and make promises they don't keep. It honestly felt like dealing with a bunch of scam artists. I regret doing business here and wish I had gone somewhere more reputable. Do yourself a favor and take your business elsewhere. This place is not worth the stress, lies, or frustration. You've been warned. Do your research before going to any dealers read more

Absolutely loved our experience at Subaru One of Hayward for my daughter's first car purchase. Abdullah was a breath of fresh air after visiting other dealerships that felt slimey. Abdullah made it clear with his actions that there was no pressure to buy. He wanted her in a safe and reliable car that she wanted. She test drove some cars. He asked questions to see what she liked and didn't like. . . He searched for a relentless hour for the cAr she wanted and ended up buying! He really went above and beyond! I highly recommend you take a drive to Hayward Subaru one for your next car purchase ( used or new) seek out Abdullah. He's amazing! But, all the employees are, I'm just impartial because he was so amazing! read more

Subaru - Car Dealers Near Me - Hayward, California

Al Greatest car buying experience I've ever had! Don't get me wrong I'm 24 and I've bought 4 cars from dealerships but this guy has a big heart he has many skills that are impressive and important like patience, active listening, and consideration. He deserves a raise or his own dealership some one make it happen Also a great photographer read more

Subaru - My family - Car Dealers Near Me - Hayward, California

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I just had a very pleasant trade in and purchase experience with Allan at One Subaru of Hayward. Allan is attentive to detail. He is flexible to cater for my schedule, transparent and honest. You won't see any of those "sales tactics" while working with them. When you find a deal, you get a deal. And Allan delivers all that was promised. I highly recommend you do business with Allan on any of your needs with a dealership. read more

Let me preface this review by saying I've had one prior experience buying a car from Serramonte Subaru in 2021 and it was a less than ideal experience, only bought a car from them because I fought my way into a good deal. Needless to say, never buying from them again. Fast forward to 2024 and I'm looking to trade my 21 Forester Sport for a 24 Wilderness. Inquired with a few dealerships in the area and never got straight answers and the incentives were ehh. Then comes Allan Liang. Aka THE Man. He followed up with my interest, answered all my questions, and provided an extremely great rate and incentives and worked with me on trading in my vehicle for the best possible value he could give me. DURING Thanksgiving. This guy could've been enjoying family time but he chose to work with me and give me all I needed to finalize my decision. I didn't even have to go to the dealership (I knew what I wanted so no test drive was necessary). Main details and application were completed on Thanksgiving day, waited for fine details and final contract yesterday morning Black Friday. All paperwork was done in 2 hours and the car was ready to be picked up later in the day. Numbers were better than expected and nothing was hidden. Allan didn't try to swindle me into anything and helped me through the entire thing, answered all my questions and then some. Probably the most pleasant car buying experience I've had so far. All because of the Allan THE Man Liang. I live across the bridge and am contemplating getting my service done here due to the experience. Basically what I'm trying to say is, go to Allan at One Subaru of Hayward. 11/10. read more

Subaru - Car Dealers Near Me - Hayward, California

Got help by chia. Made everything quick and easy. Loving my new car. Great dealership great sales lady read more

Subaru - Car Dealers Near Me - Hayward, California

This review is for Cesar Tinoco. My husband came in looking for a truck and went home with a truck that he wanted. Process was smooth and efficient. Highly recommend! read more

Subaru - Car Dealers Near Me - Hayward, California

Wow Thank you Ana G you made purchasing a vehicle easy and Fun!!!! You were very patient and very informative showing us everything from used cars to new cars and answering all the questions. Definitely a stress-free experience I am so excited to explore and have great adventures with our new purchase read more

Subaru - Made it extra special by placing in the show room with a bow - Car Dealers Near Me - Hayward, California

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Such a terrible place! They sold me a car with some parking break issue a year and a half ago, they fixed but it came out again less than a year after and they refuse to fix it again (still on warranty period). They say "we'll call you back" and they never call, in a year and a half, it's being the 4th time with same issue and they are never willing to help. read more

Great service Jesus Mujica best car salesperson he helped me to get approved with my car loan even my credit score is not that good he got me a best APR. Very professional he made everything super easy A++++ read more

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Big shout out to James at One Subaru of Hayward! Working with James was probably one of the best choices I made looking for a new car. I was recently looking for a new vehicle due to some mechanical issues with my current one. I had already visited a few dealerships through the week and I was spending another morning getting ready to get to an appointment elsewhere. As soon as I stepped on the lot and took a quick look around, James was out to greet me. I let him know that I was just browsing and needed to leave relatively soon. With the little amount of time I had, he helped me take a short test drive up and down the block and run a few numbers if I were interested. With such a great first impression at the dealer, I made sure to grab some information before heading out. Fast forward a bit, and I'm still in contact with James after making my rounds around the Bay Area. He's gone above and beyond to help me out with finding the perfect vehicle. We lay out the details of the model, go through options, and James jumps through hoops to make sure we can get the Crosstrek I want on the lot for pickup. Through the process, James is communicative without being pushy, helps with making sure all the details are in line to make the purchase as concise as can be, and will follow through with you 100% with any inquiries you have. So, again, thank you James for helping me out as much as you did! One Subaru of Hayward is definitely the place to go. The emphasis on customer service/experience is top notch even with the rest of the staff who I had the pleasure of speaking with for whatever amount of time. I will definitely keep them in mind for any future vehicles. If you're in the area, I can't recommend working with James enough for your next purchase. read more

Subaru - Thanks One Subaru for helping me get the '23 Crosstrek! - Car Dealers Near Me - Hayward, California

I had a terrible experience at this dealership. At this dealership when I was ready to get rid of my car and trade it in, they gave me the hardest time in the world to try and remove my warranties. They told me it would take 6 to 8 weeks to remove my warranty from my payoff. After three months, my warranties were still lingering on my payoff. I go over to them. I tell them what's happening and they act like the system has just been slow. So I go when I speak to a friend of mine that is a finance manager at a different dealership and he tells me that as Finance Manager's they lie about how much time it takes for warranty to be removed because they get upset that customers are taking back their warranties And that it's taken out of his paycheck. That is not my problem. What is my problem is that I need to trade in my car and my car has negative equity because of you guys. I will never ever again in my life come to you guys for anything. read more

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In February 2026 I brought my car in because the switch that controls the drivers seat angle is broken. My wife had the full service done at Subaru of Hayward in December 2025, but she forgot to mention the seat problem. The purpose of my visit was very specific however the dealership proceeded to perform the full car inspection without my request. I was paying an employee of my small business to take the car in for service. The car was on the lift, they were taking off all 4 wheels, but we brought the car in for a broken seat control. The full service inspection was "free" but they charged $265 to diagnose the seat problem. They did not fix the drivers seat control. Apparently it would be an additional $465 to actually fix it and we would need to schedule another appointment. They gave me a "Auto Status Report" that identified $13,000 worth of repairs for a 2011 Subaru that has 175,000 miles. That car is worth about $4,000. Is this a joke? Yes. We are not going back there. read more

I would like to start off by saying great customer service from Service Advisor Clarissa in service. Went way and beyond been to other Subaru stores and you guys just gained another customer thanks Clarissa!!! read more

I've been servicing my car here for 2.5 yrs now, and customer service is forever great. However I have to give a special shoutout to Clarissa the newest service advisor. She's prompt and is also knowledgeable about cars and the process. She's very committed and communicates well with all updates and requirements. Kudos to her read more

Stopped in on 1/8 to look at a Mini Cooper I saw on the lot. Ended up working with Chia, the whole process was great. I was trading in a vehicle that was late on payments and had expired registration (unfortunate life circumstances) and my situation was rather complicated and unique. Never once did I feel judged or embarrassed of my situation and Chia handled it all professionally. I feared being turned down and laughed at, but it was never the case here. They secured me financing and went over options for extended warranty and additional coverage for the vehicle. Was offered a very generous trade in value (more than Carvana or Carmax) and we started paperwork towards the purchase. I needed to get a letter from my current lender regarding the payoff and relevant details, got that taken care of the morning of 1/9 and stopped by to sign paperwork that afternoon. Process was smooth and straight forward, easier buying experience than other dealers I've purchased from. Most of the paperwork was prepared before hand, so it was a quicker process at the dealer as well. I really appreciate the help, my situation is now greatly improved and my wife has a car she is comfortable driving. Chia is awesome, very knowledgeable and professional. I'd look forward to purchasing another vehicle here in the future, definitely an easier experience than other dealers. Thank you guys! read more

They don't negotiate off the sticker price. I then contacted the Subaru dealership in Livermore and over the phone I was able to get and bought my 2024 crosstrek at invoice price. read more

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I am so happy they opened this location in Hayward. When I first started my car shopping journey I had to travel far and long to find a good dealership where I didn't feel pressured or cheated into a car. I was able to purchase my Subaru at the Walnut Creek location shortly before they opened the Hayward one but I am still so happy they did. Although I didn't purchase my vehicle here I immediately switched over to this location for all my services. The service department has been amazing. First I only came for my regular oil changes but unfortunately this last time I had a real issue with my trunk lift gate. I came in was greeted and taken care of right away. I asked for a rental since I wasn't sure how long it would take for them to figure out the issue. They provided a rental which was so useful to run my errands. Zeke was my service advisor this time around and he was great. Was in and out quickly and he even took care of a recall I wasn't aware of while the car was there. This will definitely be my Subaru dealership from now on. read more

I had researched buying the Suburu Soltera but wanted to see and drive one in person. I stopped by Saturday and Al Garcia helped me . He was professional and honest explaining the difference in models and features . I purchased my car all in a two hour time span. I highly recommend Al Garcia and One Suburu of Hayward . It was such a positive experience ! read more

Subaru - I love my electric Soltera ! - Car Dealers Near Me - Hayward, California

If I could, I'd leave zero stars. Subaru of Hayward was quick to sell a very expensive electric vehicle to me a poor person in Pittsburgh. I came from Pittsburgh to buy the vehicle because Walnut Creek didn't have what I wanted. Ben announced to me there are a ton of hidden cost associated with owning an electric vehicle, including $1000 almost to replace a set of keys. Nonetheless, I'm leaving this negative review for that consistent poor Attitudes I received from multiple employees including the service manager, Scott. Scott was very patronizing with me when I clearly articulated a multiple host of complaints that I had that involved poor consumer protection issues. I will come back and edit this review, but it's critical that consumers are aware of the hidden expense and the poor attitude and custom service that Hayward of Subaru offers. Hayward Subaru is not a righteous business. Avoid it at all cost. read more

These people are professional scam artist. I was sold an insurance policy with my car that covers damage to my rims, windshield and body. The sales rep vastly misrepresented the cost. It's very difficult even to make a claim and the one claim I successfully made was denied for an absurd reason. Currently I'm dealing with a rim issue. I paid the Subaru Service Center $250 for a diagnosis after hitting a huge pothole on the freeway. The service center said the rims needed to be replaced and were not safe to use. The rim insurance won't cover the damage because they say its not a cosmetic problem. Don't give these people your business, they are criminals. read more

I had a bad experience with inefficient and uncaring service. I'm not talking about the whole service, I'm just talking about the repair advice. I told them that my car had an oil leak that needed to be checked and replaced because it was still under warranty. After 2 checks, they just looked around with their naked eyes and the 2nd time they removed the spark plug, the result I got was that everything was fine, while I had a photo of my car leaking. They just said wait until it leaks outside and then they will replace it. What I need is your support for my car and help me solve the problem I'm having, not a cursory check. In short, a bad experience, I will never go back to that service again. read more

Not going to lie as much as I talk shit about Subaru and working for them for a bit their car and customer service always great. Their car price is always good compare to other cars manufacture and for a good minute they have 6-speed in every model. Came here to look at BRZ premium but came out with a tS. Was talking to Jesus for a week or so but when I came in he was busy and car got sold. So Michael helps me instead. Long story short he show me couple option and tS Gold brembo brakes sold me on it. Only looking for a different car because I hate having a CVT. I also like how Michael show me all the option when it comes to finance with all the break down before we even talk about credit application. Bought alot of cars so I know how everything works and 99% of the time when you sit down let fill this out to see your option it's like chill let see the break down first. Michael just ask a few question about you so he could show you the option what it going to be when you fill out the credit application. I think all dealer should show how it might look with the break down before all the credit stuff. Everything was smooth with Michael in sales and it was cool how he did the financing too at same desk so we didn't need to move. Overall the experience was great with Michael and it most likely the best buying car experience I have and I deal with a lot over the yrs! Pick up the car Monday because I have to move some things around before I pay my down. Also One Subaru I like how you guys have someone in the front desk to greet people because most dealer don't have that anymore! Also one of the nicest Subaru dealer around and I think I been to all of them in the Bay Area! read more

Best car buying experience ever! If I could rate higher, I would give 10+ stars!! Cesar Tinoco was so helpful and exemplary at executing the "one person, one price" motto that One Subaru holds. I was notified of a vehicle incoming to One Subaru, Hayward's inventory. I immediately emailed to inquire about availability. Within a few short days, I had paperwork signed, no hidden fees or unnecessary upsells, a smooth test drive, and a car in hand! Cesar is very knowledge about cars in general, and overall, he is excellent at his job. He made the whole process transparent, and I felt very safe and assured I was making the right choice with my vehicle purchase. He even came in on his day off to help me finalize the purchase! I love my Certified Pre-Owned 2023 Subaru Crosstek! Yay for manual transmission!! Thanks, Cesar, for an excellent experience! read more

I most recently purchased a Legacy here at One Subaru.....as I walked into the dealership I was very happy that I was only greeted by one person upon walking in, I noticed they had a beautiful show room with a nature theme , when I worked with my salesperson he was very informative and explain the whole buying process. The thing that I love most was that I was able to speak to only one person and go through all the financial details with one sales person this made the process a lot easier and a lot quicker. Thank you so much one Subaru of Hayward ... read more

Subaru - Me driving my new car - Car Dealers Near Me - Hayward, California

Just got my wrx 2023 on one subaru! Thanks to Allan on helping me out. He did a excellent customer service and walktrhough me on all the documents that I'm signin in! Explain every details. The great thing on this experience with Allan his transparency! No BS.. Give me all the options what I want and if I dont want to add anything is okey not like on the other dealership kinda like they forcing to get something on them. Five star for that! And you guys can check this dealership to see what im sayin.. read more

Subaru - Car Dealers Near Me - Hayward, California

Honest, beyond fair, professional and knowledgeable treatment at an auto dealership? If you've given up, go to One Subaru. Not only do they have a superior product to provide, but someone has thought it out as an end-to-end positive experience for the buyer. We went there to look at a used car that had been posted on the internet. We knew that the picture looked good and that the CarFax was exceptional. The posted price was reasonable.....almost too good to be true. We had visited a Toyota dealer 20 miles to the north that presented a very marginal car to us and treated us like we were lucky to see it. At One Subaru, we were able to look at the car before detail, drive it around a bit and ensure that it was in great shape as advertised. Then the good part started - we were promised full detail inside and out, as well as an extensive mechanical checkout. Sounds good - we signed the papers and left. When we returned, the car had a fresh set of tires on it (the previous ones were plenty good, but they wanted a fresh start here), an extensive checkout list completed, a beautiful detail job (including removing a couple of fist-sized dents that we thought were permanent), a full tank of gas and that refreshed car feel and smell. The person in our team that was going to be driving the car was getting nervous - they had never made this level of purchase before. Our sales person explained the process in polished, professional detail and also offered a Toyota dealer warrantee for $100 a month for up to two years, cancellable at any time....which was way under the price of other car warrantee companies. Panic averted. The drive home confirmed all of our hopes - the car had a smooth ride and plenty of power. A very satisfactory purchase. One Subaru seems to hire excellent people. Chia, our sales person, was patient and empathetic - a truly good person. The rest of the staff were engaging, but not invasively so. It has all the sounds of a happy workplace with happy people there. When the next car purchase decision comes around, this will be my first stop. Thank you One Subaru, it was a good day. read more

All I have to say is RUN!!! Don't walk RUN. These people are extremely dishonest and will sell you a car that they know is not working properly. Half of these so called good reviews are fake. DONT fall for it... Run! The managers are trying to gaslight my previous review as if I don't remember which dealership I had such a horrible experience at. Make no mistake that I was at Subaru of Hayward and these people are as crooked as they come. You've been warned! Runnn! read more

This dealerships commitment to customer satisfaction is truly commendable. Saved me the hassle to sell my Impreza made an easy trade, our salesman was able to Answer all my questions ensuring smooth and seamless purchase process. Thank you very much Jesus for making our purchase very pleasant and easy I felt they were very transparent from the start I recommend Jesus to anyone who's interested in a Subaru. Thank you one Subaru of Hayward!! read more

This has been the smoothest and easiest car buying experience I've ever had. Alan Liang was awesome. He answered all my questions, he was easy to deal with, and most of all not pushy! He was very helpful and knowledgeable from the beginning up to the delivery of my car. Shout out to to Robert who delivered and took care of my BRZ. I would definitely recommend this dealership especially Alan. I am positive that everyone in this dealership is great. read more

Subaru - Car Dealers Near Me - Hayward, California

DONT DO BUSINESS HERE! I traded my car in last year 2023 and I just received a letter from San Jose Police that the Car I traded was impounded July 15th 2024 they want to collect fees. Apparently they didn't file any dmv paperwork for the car I traded in. This is completely unacceptable and unprofessional. Now I have to find the documents from last year to show it's their mistake and to clear my name. This dealership has caused more stress and confusion then any joy from the car I bought. Which was also a nightmare. read more

Was in a wreck recently and since I was doing Uber deliveries full time, I lost my car and my job. My father and I spoke to Navin over the phone. He was happy to help with my situation. He arranged for the car I was interested in to brought to One Subaru from their sister lot a day after I messaged him. Let me test drive, explained everything to me, and answered all my questions. As a first time car buyer, I was pretty nervous, but he reassured me about everything and was very honest. Feel like I got a great deal and a great car. Thank you for all your help! read more

Subaru - Me in front of my new 2017 Honda Fit LX - Car Dealers Near Me - Hayward, California

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My favorite car buying experience of my life! I have bought a few new cars in my life. Maybe 10 or so! Subaru One in Hayward is changing the way car sales take place! Not all dealerships we went to operate like my new best friends at One Subaru of Hayward! Why ALL of my love? Al Garcia, my personal salesperson, had me provide all my information, and within moments, had the numbers right in front of me. We're taking about a 2023 Subaru Crosstrek! Super ultra CRYSTAL clear agreement that was easy for me to live with! It really is as simple as pick the car and pay for it! There was no back and forth, no shell game, and best of all was the feeling that I was feeling the entire time. These people are genuine. They in MY corner. I left with a huge sense of satisfaction, security, and overall well being. It was easily the best car buying experience I ever had. I want thank Anthony, for all that he did for me right in the beginning. Let's just leave it at, he went way beyond the call of duty! Al Garcia? My kind of guy. He's a straight talk guy, has a sweet sense of humor and IS a professional! There's one more guy. Erdi! Erdi let me hang out while he loaded the purchase agreement. He was the guy that made sure that all the the i's were dotted and t's crossed. Kind of a long review but it's easy to do when you are as satisfied by a purchase, a large purchase, that changes your life completely. Thank you One Subaru in Hayward! read more

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