Danisha it's amazing. It has amazing customer service skills. I was really upset due to an error made by my apartment on a cashiers check. However, she corrected the mistake and was very welcoming with her positive attitude. I came into Bay Credit union very upset about my situation, but I left with a smile on my face, thanks to her. I will definitely be returning to this location. Thank you Danisha! I hope you have an amazing year :) read more

The worst place to do business. The customer service is mediocre not warm, and they seem to be untrusting with member of affiliate branch members. I had a cashiers check that was sent to me by my bank for a funding with my credit union. They watched me open the envelope detach the remit and sign the back . The teller brought it to the bank manager ( Michelle) which brought it back to me stating they didn't trust that it was real. And told me because the way it looked to her, she wasn't accepting my check. Instead of call the bank for me to verify the check. (which takes 5 minutes) she decides to reject my payment. That's not how you do business. Very unfriendly. I wouldn't anyone who is handling my money treating me or anyone else this way . Don't bank with Bay Cities credit union. If they can't trust you why would you trust them.. read more

I've been with Bay Cities for many years. Got on thru my mom who has had an account with them since the early 90's. What can I say... they make it super easy to deal with any issues you may have or if you just simply want to ask a question. Now that I don't live in the area, I can send a text, and they reply immediately! From Georgia to Jessica and Gloria. They always give the best service. I recently had a little hiccup with my car insurance company, and Jessica sprang into action and dealt with my insurance agent herself. Problem solved. Honestly, they're more like "friends" than bank tellers. I appreciate their service more than they know! read more

Hi Claudia Garcia is absolutely amazing , she was super helpful and very informative, I had many questions and she was so patient with all my silly questions. I highly recommend her she is a great asset to this company, thank you thank you Much love Rhonda Hightower read more

Service is excellent! Always polite and accommodating. Try it, I'm sure you'll be pleased.

Currently live out of state. I've been a member for years, and I'm closing my account the second I come to CA. I just can't believe their service right now. I'm so upset. read more

I've been a member here for a decade now. Started off with a simple checking and savings account and a few years down the road I got a car loan and opened up a line of credit. You're greeted when you walk in the door by the kind staff. The staff is knowledgeable, professional, and friendly. I highly recommend banking here! read more

Bay Cities Credit Union is by far head & shoulders above the rest of the banking institutions! The staff there are super friendly, respectful and are working very hard to earn members business. You are not just a number, you are a member of something special! Your financial goals are the Credit Union number one goal! The success of the members are what Bay Cities Credit Union is all about, reaching goals & changing lifestyles for the better! read more

I will close my account, I have been a member for 6 years but honestly they have the worst customer service, I am very disappointed. whenever I come most of the ladies are unprofessional, impatient and very rude. Today we went to open an account for my aunt and also apply to refinance her car. The woman at the window didn't even want to open the account, she said she was going to go to lunch and when we had questions with the application she was ignoring us. We started the application to refinance, the woman was so unprofessional, she asked for the car registration, the contract, miles, etc. We provided everything then she said I'm very confused, I'm not even know how much down payment she paid. I don't think the contract is complete, I'm going to run the credit but she is not going to qualify because she doesn't pay rent is her husband who pays the rent. So I asked her, which documents does she needs to bring to prove that her husband pays the rent? and she told me I don't know, I'm confused, it's complicated. Basically I don't think they even want to work there, they're so unhelpful, they can even told me what kind of documentation we need to bring to show prove of house renting. read more

I love this bank because I am a member of a credit union, not theirs but because they are a shared branch and I can do business at this bank as if I belonged to them. Unfortunately I am reducing my rating to three. While I understand Covid 19 has changed the way businesses operate, they are barring non member from using the indoor services. That's right folks if you are a shared branch member you can't go in for help with a teller or do a deposit. You have to use the ATM. They don't charge me fees since I am a member of another credit union but I find this highly inconvenient of them to do that. Attached is a sign in the window that I took a picture of. read more

Bay Cities Credit Union - Banks & Credit Unions Near Me - Hayward, California

I use this location as a shared branch and 1 out of 3 tellers is rude and or lacking in basic professional verbal communication skills...remind me to open a local account with a friendlier credit union....SOON read more

I came in to do a shared bank transation that I could not complete. This was not due to the bank or the lovely lady assisting me. My transation was not an easy one and I was treated well while trying to figure out why my transation was not being accepted by the other branch. I just want to the the angel at the window who helped me because she was great! read more

My husband has been a member for years, and we recently financed an auto loan through Bay Cites. We compared rates from other financial institutions and even through Tesla's financing. The rate we received at Bay Cities was the best! I'm talking rates that are 1.5%-2% lower than others. There is also incentives for setting up automatic payments and purchasing an EV. Our loan officer, Aurora Domingo helped us through the entire process and made this experience amazing for us both. She answered all of our questions in a timely manner, immediately corresponded to our emails/texts, and ensured our loan was all taken care of. We are so impressed by the service we received from Aurora, we will be sure to use Bay Cities again for any other auto loans in the future!! read more

Everyone I know that goes here & is a member loves it. I've been a member for 5 years. Awesome staff, great experience. Super helpful and friendly staff. I would not hesitate to go here and recommend it!! read more

I just had the best experience with Kim who helped me tremendously not just with her great attitude but also giving me the info that I didn't have to drive across the bridge and I could go to other credit unions deposit or withdrawal. No one else has ever told me this information that I've been with Bay Cities for over 10 years read more

Bad ceo Uses old outdated technology to keep track of your money which leads to more errors read more

This credit union is not as great as it use to be. The phone rep is courteous, but not knowledgeable. The credit union erroneously charged a return ACH fee when there was sufficient funds in the account. $25 fee for an $8 withdrawal. I am seriously thinking about changing my primary credit union. They also changed their system, and I am unable to transfer funds from one subaccount to another subaccount. read more

Customer service is terrible. Ask questions I can't answer; I live far away and if I need phone assistance, it's virtually non-existent. Thinking of closing my account and transferring to a credit union that is responsive. Also online help is horrible. Nice people but unable to help despite being able to answer most of their questions. When I couldn't answer when I opened my account (over 40 years ago) - I was told I would have to speak to a representative (then who was I speaking to?), and said representative never calls back. It's the loop from hell! read more

1. I went in person to make a loan payment only for it to be applied to the WRONG account. Resulting in me dealing with the back and forth to fix their mistake. 2. Not sure if it's been brought to their attention but that place reeks! Everytime I've walked in there the stench is overwhelming. read more

My credit union is based in LA and I'm glad that Bay Cities is affiliated to my bank. They made all my transactions super easy. The bank is clean, organized with plenty of staff that are friendly and courteous. Except this elderly bank teller and she is the worst ! People have told me my hand writing is pretty neat but this teller has always trouble reading my writing. At some point she told me my bank and account number don't exist. I've never had any issue with other tellers except for this one. Her customers service is not great and it's upsetting sometimes. But all in all I've always had a great experience with this bank. Except when this elderly teller assists me. read more

i would like to give no stars. The good reviews must be written by people who work there. their website is frequently down or disfunctional--for weeks at a time, they casn't seem to be bothered to fix it! I can'ty access my statements, it's been week, still not fixed. They FORGOT to take out my auto paid car loan payment 3 TIMES and had the gall to send me letters saying my payment was late when they are supposed to take it out! and i always wait at least 20 minutes on the phone to reach a person, and the first call NEVER gets the problem solved--ever. DONT BANK HERE. read more

Very difficult to get a hold of a representative, I leave my call back number and it's a silence 800 call and goes straight to voicemail smh!! I ordered a debit card because I had identity theft. 2 months later still no card, really?!! read more

Applied for a loan online and it took them nearly two weeks to respond. I worked with Aurora who is very unprofessional, rude, condescending, impatient and arrogant. I applied here because of the attractive auto loan rates. When I told Aurora I was reporting her she said "go ahead, here is the CEO's number!!" Apparently, there is some internal politics going on so the CEO is not the person to call. I'm going straight to the Board of Directors. Expecting to here a pathetic apology real soon. DO NOT come to this Credit Union, it is ghetto and lacks customer service. You have been warned!! read more

THE GOOD: In short, they are local, small, and have great rates. I've financed my last 3 cars with Bay Cities over the last 15 years, for two reasons: First, they treat me like family. They are consistently helpful and friendly when I work with them. Second, and equally important, they have given me very competitive rates for auto loans. I have a clean credit score, and Bay Cities has either met or significantly beat the APR of every other car loan offer I've ever found. Most recently (Oct. 2014) they were willing to match any other bank's offer as low as 1.9% on a 72-month loan as long as I use their automatic-payment system. All of my interactions have been over the phone, I've never gone to their Hayward location, but I have worked with Terry, Yolanda, and most recently Aurora. All three of them treat me with kindness and respect. On the few occasions that I've needed something out of the ordinary (like dealing with awful auto-dealership finance departments or awful Departments of Motor Vehicles) Bay Cities has always gone above and beyond the norm to ensure a successful outcome. I can't imagine Wells Fargo or Chase ever going to bat with the DMV on my behalf. THE NOT SO GOOD: They're an old-school bank. They're closed on weekends, they're technologically-challenged, and this doesn't appear likely to change anytime soon. The technology part is especially tough for me because I work in IT and know how convenient modern technology can be in banking, and how potentially dangerous it can be if used improperly. Their website is fairly consistently about 10 years behind what their competitors can offer. They finally have online banking now, but it's very limited. On the plus side, I am confident that they're online offering is following recommended security practices. Email is also challenging for them. Not everybody I've worked with knows how to email attachments properly. Most recently I got an 8-page document emailed with no subject line, and the document as 8 individual JPGs that were scanned to a legal-size template, so they all had 3 inches of white space at the bottom that had to be cropped off before I could print them. I've also once been emailed documents to sign that were for the wrong customer, including that person's full name, date of birth, SS#, and credit score. This was a huge red flag for privacy, and I now hesitate to interact with anybody at Bay Cities via email at all. To summarize: I love Bay Cities for being a local business with real people, and in order to enjoy that privilege, I also need to be a real person and come see them in Hayward. read more

Bay Cities Credit Union - The Street View van captured a lovely early morning portrait of the entrance. - Banks & Credit Unions Near Me - Hayward, California

i am a new member to this bank as of 2 months. it first went well, but it has been such a hassle for me to get here. i understand that there are issues with the post office for getting debit cards mailed on time due to covid. however, when i spoke with someone over the phone they had told me that they will issue a new card (since the first card never came in) and at the end of the conversation they said everything is taken care of and there will be a new card issued. i came to the bank and asked the clerk to see if a new debit card was ordered, the nice lady looked at me confused and said there was no card ordered. so at that moment she was kind to issue a card for me at that moment. their business hours are horrible for people who work monday - friday. i unfortunately work m-f, so i have to speed here sometimes on my lunch to withdraw cash inside. read more

Bay Cities Credit Union is a very unprofessional, mediocre credit union. They are not helpful towards their customers. I have multiple unprofessional incidents with their staff and the CEO Georgette Munoz. I definitely would not choose them as a credit union. They are very small and can not assist their customers with big financial needs. Not mention they are very, very rude towards their customers. read more

Service has never been this horrible In all the years I banked here. It's ridiculous. I was on hold for 21 minutes and the phone miraculously hung up. Called back and remained on hold for another 20 or so on a slow day. read more

I joined this credit union 6 mo ago I wanted to open a checking account, they said it would be free so I did it over the phone , instead they opened a savings acct, I called to inform it was supposed to be a checking I was told that I had to open a savings first then they would open a checking for me at a cost. Not good business , I think I'm going to hang it up from here one of the reasons is they have to many fees for every transaction you do. and I do mean every transaction. read more

I'm fairly disappointed and grossed out right now. I went in on 11/13 to withdraw cash and in the process I asked for roll of quarters. The money was covered in gunk like maybe it had been in the laundry detergent. Ontop of that I was shorted $1.50 out of a $10 roll. In the roll I had a penny, nickels and dimes. When people turn in told of quarters in your tellers should check them. Because you are shorting the next customer. Overall there service was nice but this is just crazy. I have to wash the coins to use them. read more

Bay Cities Credit Union - Banks & Credit Unions Near Me - Hayward, California

I can never get anyone to return my phone calls. I went in to withdraw some funds from my savings account and make a change to my account. After almost having to curse them to "get my own money" the changes agreed upon never took place. You cant do much with the website either. I live in San Jose and only have this account through my employer. So having to drive all the way to Hayward, just to conduct a transaction is a bit much. I will more than like be changing credit unions for this account. read more

I am not always available to make it inside before closing and it's not open on weekends so telephone is the only way I can do my banking with a live person. I can not reach anyone by phone. EVERYTIME I call it says wait for assistance, then I get transfered to a Georgette Mendoza's mail box where I have left several messages and to no avail. No return call or anything, leaving me to have to come in and its very inconvenient. Whenever I do reach a live person it's the call center and not the branch where they tell me that they can not handle my situation and that I would need to go inside and speak to someone. This has been going on for several months now and I've been a customer since 2007. Since the system change banking with them has been very difficult. read more

I love credit unions, they are a great alternative to major banks. They always take care of me, and they always give me my money when I need it withdrawn. I never had a bad experience with them, and I recommend banking with them!! read more

I been BayCities for over 27 years. I had a rude Lady holla at me on the phone an hung up. I called back, she told me get a dispute form and file. I had really put 3-4 forms already months ago. She told me that I wasn't get anything back and hung up again. I called back no one answered the phone. I call BBB. to file a complaint on Bay Cities. I will closing the account. They have very bad customer service. read more

I have been a member at Bay Cities Credit Union for years and have come to this location, exclusively. The employees have always been nice, friendly, helpful and knowledgeable. The online banking is easy, though the site is a bit home-made feeling. There is even a phone banking option when you are away from your computer and need to do some banking. Not quite sure what is available because I've only used it to check my balance. So this should be a 5 star review, right? Well, until this past month, it would have been. In our many years as members, we have had access to free ATMs, even at a variety of non-Bay Cities locations, free checking & savings accounts. It was great. Then, as of September 2010, Bay Cities Credit Union no longer has free checking...they began to charge fees. $10 per month to simply have a checking account. Oh, but there's a discounted rate of only $5 if you have direct deposit. What a great discount...my fees just went from ZERO to either $5 or $10. Needless to say, we'll be leaving Bay Cities Credit Union before the next fee hits. Patelco has actual free checking & savings accounts, along with a variety of no-fee ATMs. So does Wells Fargo(well, for some accounts you get two free non-WF ATM withdrawals per ATM card). Chase(formerly WaMu) has free checking, but I'm not sure about non-Chase ATM fees. Don't know about others, but Bay Cities Credit Union definitely no longer offers free checking. It was good while it lasted...now it's good-bye! read more

My Father opened an account for me when I was a kid. To give you an idea how long I had been a member of Bay Cities, my account number was only 4-digits. I had accounts with this institution for close to 30 years... Recently, I had been getting charged "inactivity fees", which is apparently something new that Bay Cities probably sent me an arbitrary piece of mail about, and I either ignored, or forgot about. Slowly but surely, Bay Cities began to siphon off $5 a month, until I called them about it. They said that it was a new policy, and that I had to use the account, or they would continue to deduct the fees. I should say at this point that when I was younger, I used the account more. After I received my commission in the US Air Force, I started using USAA because they are almost always more competitive than other banks. That being said, whenever I was looking at buying a car, or something like that, I checked the rates with Bay Cities. So, I admit that I wasn't exactly a "daily customer" of Bay Cities but that shouldn't really matter. So, I said to the manager I was on the phone with: "Okay, just know that if you keep doing this, I'm going to close my accounts, and blast you on Yelp!" The fees kept coming, so I closed my accounts... They were warned!!! read more

I've been coming here since I was about 17 years old or so. Never have I ever had any problems. PROS: * Staff is nice * Home Banking * E-Statements (I hate mail being delivered so this works out perfectly and if you need a copy you can print it at home!) * Shared Branching option CONS: * I have none. Have a good day :) read more

Wanted to thank Mariah for her excellent customer service. Usually dealing with any banks I have huge problems. I just don't understand what the heck they're talking about. Thanks to Mariah I was able to get a small loan to consolidate all of my credit issues at a great interest rate. Also financing a car thru bay cities as well (once again great customer service). Thank you Mariah for helping me get my credit score back in check and making sure the process was easy for me. Also thank you Jeff for always answering all of my questions when I call in. Thank you Bay cities for the 5 star service. Dan read more

I come here pretty often as they are the closest shared branch in my area. Let me start by saying the staff is always friendly and welcoming. Even though I am not a member they still treat me as though I am. Today I went in with a pretty difficult request and the branch manager Michelle, Stood by the entire process and made sure things went smoothly. I highly recommend giving them a visit! read more

If I could give this credit union no stars, I would. About a month or so ago, I went in and it was crowded. They only had one teller, so I walked right on out. I decided to call instead to get some information. I talked to someone named April. She was so rude and gave me so much attitude, that I hung up and decided to take my business else where. April is rude and unprofessional and I hope she realizes that she should not be working with the general public if she does not like speaking to customers. Thanks for nothing, April. read more

I am leaving this credit union afer 20 years. It usually takes them days to return a phone call unless you are applying for a loan which benefits them. I paid off a car loan 4 years ago and went to sell it but they had never released the pink slip/lein to DMV. I know I should have been aware of this myself 4 years ago but anyway it took over 3 weeks to finally get my pink slip. read more