Amazing service all around~! I can't say enough for this company, out of alll the new contractors/services we had to hire with moving, this company (especially Matt and Scott) have been the coolest, most laid back but also efficient and attentive to detail- super responsive and understanding with requests and questions. Ami helped to coordinate installs was a total Angel because our schedule is Hectic and our project of sorting out multiple old systems, broken sensors and contacts, and a mess left by the old company (nothing was labeled or organized) required multiple visits and at odd times- I really appreciate that the installers were committed to doing everything right even though it took more equipment and time than we originally anticipated. Also love the head engineers that are familiar with lots of systems to help with random WiFi/network errors. The systems themselves are sleek and easy to use with the app. The sensors can be delayed or disabled for certain purposes. I also accidentally set off the alarm silently, they called me and the cops, and were able to call off the cops easily once confirming it was me. Lots of nice safety features to this alarm which Scott tested to make sure they worked as needed :) We compared to another well know local company that seemed a bit outdated (no app access/control) and a giant national company (expensive setup, less local, not as individualized attention). Ultimately chose safe and sound for the excellent customer service and highly recommend! read more

Safe and Sound Security - Sleek panel, adjustable noise level, no new holds needed to switch from the old panel. - Security Systems Near Me - Oakland, California

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We had a power outage and our cameras have stopped recording. I have been trying to coordinate a service call with them through their extended warranty and have had no luck for 10 days now. I had a phone call with one tech who logged on to my computer remotely, then figured out that they could not fix the problem. Now I am waiting for a physical person to show up, after being promised that, and they have not scheduled anyone and I have not gotten any response to my email. We spoke on Thursday, they said "We will try and have someone out tomorrow". It's now Wednesday and radio silence. read more

I asked this company to check the defunct HD on my relatively new CCTV. They said they don't work on systems they didn't install. They said they would sell me a new system. The cost for a new system was in the thousands. I called a computer repair company in Walnut Creek. They replaced the defective CCTV HD with a much greater capacity industrial quality CCTV HD in a matter of minutes! Cost of the industrial quality CCTV HD (4 times larger capacity than the original HD) was $150.00!!! Works great !!! read more

This is an update to my previous review. Valerie at Safe and Sound reached out to me very quickly and Shannon walked me through changing the system so I now have access to my cameras. Shannon is so knowledgeable and made the experience quick and easy to understand. Thank You Valerie and Shannon! read more

This is most likely the best ran Security installations company in the bay area. You can't go wrong with working with them. Knowledgeable techs and excellent customer service. read more

Our community finally updated our gate security system. The new system works by installing an app on your cell phone. Once installed, you are given options to open the gate by clicking the "unlock" button using your cell phone, facial recognition at the gate, a one-time entry code you can generate and share with vendors or guests, etc. You are provided a photo of anyone using your code to enter in real time on your phone as well as email updates. Our community worked with Scott and Fred at Safe and Sound Security, and they were very professional, knowledgeable and helpful. read more

From start to finish very professional and great deals. Looking forward to purchasing again. I'm am so happy and satisfied with Safe and Sound. Don't think I could ever shop anywhere else. Use to go to and through best buy for most purchases, not anymore. read more

Safe and Sound Security - Security Systems Near Me - Oakland, California

I am based out of New England, but one of our offices is in San Francisco which needed a complete network upgrade. I contacted Safe and Sound. They went out to do an assessment of the location and came back with some suggestions and a quote. After an initial assessment was done, we had a couple of video conference calls and when all was said and done, we hired Safe and Sound for the job. Included in this job was running, terminating, and testing 40-50 network drops as well as installing a wall mounted rack, and full height server rack. The result: Amazing Job. From start to finish and everywhere in between, they were friendly and professional, and I could not have asked for a better result. There were a couple of small tasks that were not in the original quote, that we asked about and they were more than happy to help us out (with no additional charge). After all the work was done, I was followed up by the project manager to verify I was satisfied with the work that was done. It's the little things that differentiate a good job from a great job and this company seems to go above and beyond for their customers. By the end of the call, we were already talking about bringing them back to run additional drops, adding a new security system that includes user/badge access and additional security cameras. All in all, I am very happy with the work Safe and Sound has done, and if anyone is in the need of low voltage cabling, I would strongly recommend calling this company for a quote. Thank you Safe and Sound for a job well done. Michael K read more

For a company that is supposed to provide you security, they do a terrible job of information security. They have emailed me a bill including the home address of one of their customers repeatedly. Even after I emailed and called them that they have the wrong contact information. They assured me that my information was removed, yet they continue to harass me about a bill that is not mine. I would not trust or recommend any security company that cannot even safeguard who and where their clients live. read more

Beware! I've been a customer for over 4 years, but since this past September they started double-billing me each month despite me calling repeatedly to ask them to stop and refund the extra charges. They blamed a new billing system that they switched to and promised they'd have it fixed but it's been months and they keep double-billing me. They promised to refund me with a check and send me a tracking number, but even the tracking number showed that FedEx never received it. I kept giving them the benefit of the doubt but they kept taking advantage. Utterly ridiculous. If you're a customer, be sure to check your bank statements! If you're not, stay away. read more

Everyone at Safe and Sound Security goes out of their way to make things right and in the end that's really what matters. They stand by their work and it's a tough job. I've stuck with the company for a reason. read more

Valerie of Safe and Sound was so pleasant to work with. We needed a quick turnaround of the services when we moved to our new office, and she was on top of each step. Responsive to emails, calls, and voicemails to ensure our requests and messages are received and dealt with. Thank you again Valerie! read more

Met Zack (the network guy) back on March 2018. The company had provided bids for combination of access points and poe camera's to be installed at a site in South Bay. Outside sales people have a rudimentary understating about the equipment so it was refreshing to meet Zach who had a decent grasp of networks & deployment. ( I jokingly call him the only Caucasian network CCNP employed in the Bay Area) The bids came in higher than other reputable bids (my other bids were authorized HIKVISION dealers). I had to request they come back down to earth a little on pricing to which they agreed. Work began on my site May 3rd, 2018. Scot took charge; he showed good leadership skills, making difficult decisions that led to some unexpected turns and delays. Six Comcast lines were severed ending service to 6 units on day one. The next day the company spent a frantic 7 hours re-establishing service for residents. A big error had been corrected 24 hours later, although stressful and critical, Scot handled repairs diligently. Safe & Sound last worked May 11, they are not available to complete the project until June 4th, (31 days from start of project) - This presents a different kind of problem as the installers don't fully recall what has to be done and the wiring room is a complete shit show, but once again a good recovery by the team lead by Scot & Zach on day 33 bringing systems online and working 100%. Unexpected & unwelcome delays, but flexibility-determination to provide a good customer service saved the day. Yes the install could have been smoother, definite room for improvement for sure. That being said the company philosophy is they care about the end outcome and I can hold them accountable for deficiencies which makes me feel a lot better. The install towards the end felt like a rushed job, but you can't argue with the statement "the project is complete" Project completed July 9th, 2018. Multiple site visits later in Sept 2018 to resolve issues. They are responsive to request for service. read more

Safe and Sound Security - It's all about the crew,  the camera equipment you can buy for $99 on Alibaba.  L to R Zack, ?, Ryan, Scot - Security Systems Near Me - Oakland, California

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The modem for my home security system was changed and I needed technical help to get my system back online, Shannon dialed into my home pc and was able to make the necessary changes to get the system going. It was a pleasure working with Shannon - she called at the appointed time, was polite, efficient and knowledgeable. This was some of the best tech support I've had in a long time! Pleasure dealing with Shannon and the other folks at Safe and Sound. Highest marks! read more

Shannon from the tech support department was fantastic. She was on time, professional, and extremely knowledgeable. She took the time to explain how I can troubleshoot the issue next time on my own. She was really great. read more

Needed a quick response to be in compliance with the city for my business. Everyone I worked with showed a sense of urgency which made me feel comfortable moving forward without needing to look else where. Thanks Safe and Sound! read more

I was on the look out for a company that could help keep our buildings safe, and after shopping around our team settled on Safe and Sound and we couldn't be happier. The customer service is top notch, and they have gone above and beyond to help us. In fact when we had questions about an unrelated issue which they didn't work on, they got us in touch with a company that could help us. Whenever we communicate with Safe and Sound it's always a clear and concise conversation. Other competitors should take notice and follow suit, because their professionalism and service should be the gold standard. Thank you Safe and Sound team! read more

I was in charge of finding a good security camera package for my church which is 55k sq ft and of all the companies I dealt with, S&S helped me the most, saw my vision the best and had best customer service. This is all PRE purchase too! Unfortunately I was told by our management that HQ is taking over this project meaning the company we hire will most likely be on the same contract as many of our other churches. But I felt compelled to report the exceptional customer service. read more

When you ask a company to secure your home you'd better conduct your due diligence. When I requested a bid from Safe and Sound Security (SOS) here's what I found: 1. Locally owned 2. Licensed & bonded 3. Positive references The process: 1. Arrived on-time 2. Friendly 3. Knowledgable 4. Competitive bid 5. Contract awarded Installation: 1. Organized 2. User friendly equipment 3. Flexible and creative 4. Staff capable Bottom line: Highley recommend SOS. Theodore "Ted" Kleinman CPA 195 Scenic Ridge Ct Redmond OR 97756-7417 (541) 923-0903 read more

I was teetering on whether or not I should leave a review and after my last email with the company, it left a bad taste in my mouth about how uncared for as a customer I felt. After receiving these super nice emails about their service, I decided to hire them for my Security Camera troubleshooting/installation project. After I explained what I needed to be done, Mark writes back "sorry we cant help you, thanks for reaching out" that was such a blow off message and then I responded with can you go into detail why I can't be helped, when I spoke with someone over the phone they said my project should be fine. I also asked if he knows or can recommend someone to help my situation. He Literally responds with "No sorry". He never answered my question. Do you have to be a confirmed customer to be treated with some respect? Just because we couldn't do business together doesn't mean you should be that way towards good customers. Not Cool Man. read more

We are so happy with the service and products we received from Safe & Sound Security. If you look at my reviews, you'll see that I've only ever written 2 1-star reviews ever. One for an absolutely horrible AAA experience and the other for our security system installation and service at our previous house. That experience makes me shiver to this day, and so when we moved to our new home, I wasn't looking forward to setting up a new system at all. I worried that there would be nonstop issues again, or that the police would come every couple of days due to faulty sensors, etc. (yes, it was a horrible horrible experience with the old company). But from our phone calls with Shannon and Amy,​ to our initial meeting with Dustin, and our installation with Jeremy, everything has been so pleasant and we cannot be happier. These four are superstars by the way. Every single person is very pleasant and nice to talk to. If you're in the market for a new security system, I highly encourage you to at least reach out to Safe & Sound Security and see what promotions they are having. So far we've been very happy with S&S! read more

the company reflects exactly what is wrong in our society: they are careless, not supportive, selfish and much more. Customer service is non-existent, that shows how much they DO NOT CARE about their own customers, it is a money grabber company, what a shame!!! read more

Security System was installed by the highly skilled, professional, detail oriented, meticulous Evan Dauster. Evan from Safe and Sound Security did an amazing job. He took his time to precheck all sensors individually to make sure they all functioned properly and communicated with the control panel. Also, before he moved on with the job he convinced us that moving the current panel from the Kitchen to the hallway was the right thing to do. even though this move means more work for him, he did the right thing and didn't rush his job. My moving the panel he had to now remove the existing panel and patch the hole behind the panel. since we had paint he came back a couple of days later to touch up the wall for us. During the patch and paint he did a clean job. When he installed the sensors in all the windows, Evan made sure he installed the magnet and sensor in the most concealing way possible and this took time. I have seen in my friend home in Los Angeles where it was installed at the bottom of the window and it looks so obvious and eye sore. However, in our home Evan took his time to install and check it to make sure they all functioned properly and at the same time it is aesthetically good. Evan was respectful of our home, in the process of installation he identified a dead cable wire and removed it for us. Also, after the installation Evan took his time to walk me through the functions of the control panel. Again he didn't rush the session. Evan made sure I understood how to operate the system. Thank you Evan!!!! If you are going with Safe and Sound Security System for your security needs then please ask for EVAN DAUSTER you will not be disappointed by his service. Evan takes his time with installation but it is for your benifit so make use of it read more

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Update: After the issues we had during our initial installation with the surveillance cameras the prompt and decisive action by Ami Gault was above and beyond the call of duty and it is indeed very much appreciated. She contacted me directly and offered me an outstanding customer service and magnificent follow up . She listened to my concerns and initial disappointment with the staff that we initially dealt with where all the miscommunication's happened and was quick to help and offer us options and solutions. Through her efforts she demonstrated that Safe and Sound do value their client's experience and will make every effort to make it right. Initial post: We should have known better but we are new at this whole home security situation. I probably would've gone better by buying security surveillance's at our local Costco. Everyone seems to be under trained and customer service lacks professionalism. Cameras are from RING which after a month YOU the CUSTOMER have to purchase video recording if you want to be able to see what is happening when you get an alert and this is ON TOP of what you are ALREADY paying as a monthly fee. OH and you are stuck on a 3 yr contract! read more

Safe and Sound Security is great! I had problems with a Skybell doorbell/camera that was installed when I signed up with Monitronics (MONI). The told me they'd get back to me when they got a new supply of Skybell cameras. They never called back. I called & MONI they referred me to Joan at Safe and Sound. Joan was very knowledgeable and persistent at getting help from MONI for me. Joan at Safe and Sound got me help I couldn't get from my own security service. I know where to go when it's time for renewal Safe and Sound with Joan! read more

Great Company Had problems and they resolved the problems in a professional manner. Happy to recommend read more

Excellent customer service! They really know the inside one out when it comes to control access. read more

I had Safe & Sound for over three years but recently had to cancel. I do like their customer service, they're always friendly and helpful, but I recently called a couple of times looking to upgrade my system and never got a call back, even though they said someone would call me back that day. So, having said that, I'm not going to beg someone to keep me. Unfortunately I switched companies due to an offer I couldn't refuse. I did try to keep them though. I would recommend Safe & Sound. A little pricier than others but they are local and are usually pretty attentive. My alarm went off a couple of times and they were always quick to call. I also had an issue with my motion detector and they came out and fixed it free of charge. I would consider going back to Safe & Sound one day. read more

I just gave Bay Alarm a review and now Safe and Sound. Both fail to meet their goals. I left Bay Alarm because I was interested in upgrading my system. After a few calls to them no call back to discuss a upgrade. Then Safe And Sound shows up one day promising the world. After signing up and a few months later I find out I am dealing with Moni. Now Brinks! Is there a company that provides real service? Maybe Arlo, Glock and a junk yard dog are a better solution. San Jose PD will not respond to home alarms anymore according to the alarm companies. read more

Connor was early for our appointment, knowledgeable and courteous. No hard sell no pressure just a system that met our needs. Our installer Racksmy was the same. As we are moving into a brand new house he even took the time to point out touch up spots to tell the builders about while up a ladder knowing we couldn't see them from the ground . His partner whose name I can't remember was equally professional. Love the fact this is a local company, highly recommended! read more

person screening clients was rude and did not make any effort to determine what was needed. she abruptly hung up the phone

We had a Safe and Sound security system installed in May after a few years of stalling and doing extensive research. The #1 reason we ultimately went with this company is because Mat (promotional manager) told us that the motion sensor would "definitely" be fine with our large dogs. No other company ever gave us the assurance, especially with the false confidence that Mat did. Angie's list and Yelp both had very good reviews but I now question these. Problem #1: Racksmy installed the equipment poorly causing our mobile app to not work so we never knew if the security system was armed or disarmed. The day he installed it, he told us the problem must be with our phones or carrier. After calling Safe and Sound and after a false alarm (see problem #2), Evan came back to fix the problem. The antenna was shoved into the wall and not carried up into the attic as recommended to receive an adequate signal. Evan fixed it and it works fine now. Problem #2: Within a week of installation, the motion sensor went off causing a false alarm when we were both at work and not readily available by phone and could not easily leave our jobs. Concord PD came to our house and found nothing so that means it was set off by the dogs. Safe and Sound's solution was to remove the motion detector (which was why we got the alarm in the first place) and for us to pay more money to have glass break sensors installed. In the meantime, the dogs did hundreds of dollars worth of property damage as a result of being terrified by the alarm siren. Problem #3: Lies and breach of contract. We were told no permit was required but this is not true. Concord does require an alarm permit and failure to comply or having excessive false alarms results in fines. We are very frustrated about the lies told by S&S concerning the permit and the equipment. Companies that lie for business should not be supported. They are in breach of contract because they promised us things they couldn't deliver. We are looking into getting out of our 3 year contract with this deceiving company. The only positive part of this whole situation was that Evan (the second installer) was hard working, honest and kind. He was at our house for hours and was able to get our security system working properly. For more than $50 per month, I would suggest you take your business elsewhere. read more

We recently purchased our first home and we were looking for the right and affordable home alarm. I called, made an appointment for representative to come out and review our home and with in 3 days we had our NEW system! Brian our representative was SUPER amazing! He was respectful of our home, very nice, helpful and didn't try to up sale us! This was extremely refreshing due to all the shady salesmen out there! The installer was super fast and professional! Within 2 hours we had everything setup! This was the quickest most stress-free (thing) we have bought for our home! We love our service! We are able to alarm our home from our phones (super cool.) The rates are affordable and the best thing we love is our high-tech touch screen panel! So user friendly and easy to use. I love Safe and Sound and would definitely recommend them to anyone looking for an affordable and safe alarm! Don't forget to ask for Brian too, he's the best representative and will take care of you! read more

After posting my review I was immediately contacted by a manager who addressed my concerns in full. It's disappointing that it required a negative review on yelp to get a response but they did fully address my issue in the end. read more

There are plenty of options when it comes to security systems (read large national companies even some connected to your internet service), but my boyfriend was thrilled to learn about the small but mighty company, Safe and Sound Security. Exceptional service from start to finish makes for a five star rating-as good as it gets! Connor came into the El Cerrito house, very prompt may I add, to our early morning Saturday appointment. He was both professional and personable. Very knowledgeable about the service, products and even about their competitors; he spoke about everything with confidence and poise. Connor was honest, resourceful and helped my boyfriend select the service that best fits our needs. His consultation and sign-up could not have gone any smoother. The installation was no different. The installer was efficient and didn't spare any explanations of each step of the install. To call my boyfriend inquisitive would be an understatement, but the installer was patient and thorough. We've had the service for about a month and a half and we're delighted with every aspect of it. The few times that questions arose, the customer service line was available immediately (read no wait times or impersonal call centers). Friendly and knowledgeable customer service is definitely one of the major strengths of a small, local company. Don't let the small, local company model fool you; again, you'll receive remarkable product and service from consultation to install to customer service calls. read more

Shaun Ferguson came to our home and gave us a thorough explanation of the system and how it works. We looked at the other big local and national companies (Bay and ADT) and what we liked about Safe and Sound was the fact they install a two way speaker in your home and if the alarm goes off, a live operator asks for your password and you can tell them what your emergency is. The system also has a smartphone application so you can set your alarm from your phone which is hugely convenient. The monthly rate is reasonable but they do require a 3 year contract so make sure you know about that when you are comparing systems. Their equipment is made by GE and they work with Monitronics to monitor the home. We were also pleased with the service from Gabe, the technician who installed the system. He had a hard time finding the pre-wire in the home, but he was very courteous, knowledgeable and professional. Overall the service so far has been very good. One thing: I would recommend making your appointment with Safe and Sound last because they offer promo deals but they are very strict about only offering the deal on the day they come out for the consultation. That's a little annoying but if you already have your quotes from the other companies, you will be prepared to make a decision. Also don't be afraid to ask for referral discounts and to negotiate the best deal possible. All the companies seemed to have special offers/deals and wiggle room when we pressed them for better rates. read more

One evening, we got a knock on the door from a salesperson for Safe and Sound Security. I was pretty firm about it being a bad time, so the guy said he'd come back, and he did. My husband spoke to the salesperson who came to our door and set up an appointment for another rep to come the next day. Dustin came, gave us the rundown (although we had made up our minds that we were going to move forward with SaSS). He was a little late, but we were informed that he'd be late. He committed to about 30 minutes and that was the time he took. The next day, our security system was installed. My husband and I both agree that all service reps and installers were efficient and professional during the process. I check out their rating with the Better Business Bureau and it's an A+. We have never been burglarized, but there was an attempt on our home that was stopped by a vigilant neighbor. Recently, we had some suspicious persons knock on our door looking for some tools to help them with their vehicle. I think that was BS and they were interested in seeing if someone was home. After these two incidents, we figured we needed an alarm system. The Alameda County Sheriff's office has told us several times they they rarely (if ever) write burglary reports for homes equipped with alarms. I don't like caving in to dirtbags, but if there was a third attempt, we might not be so fortunate. Thank you SaSS for your excellent service. read more

My experience with Safe & Sound has been GREAT!!! I had a problem with my security monitor & Scott K. came out & within minutes had it working!! Scott K. was friendly, nice, & knew his stuff! I was extremely impressed with him. Before he left he made sure that I was comfortable with everything that he had done & made sure that all of my questions were answered. I would definitely recommend this company to anyone that is looking for a security system. These people know what they are talking & doing. I feel very safe with Safe & Sound! read more

It has been over a month since we had our system installed with Safe and Sound Security. In a security business, trust and honesty are two essential characteristics that are a must. Simply put, Safe and Sound Security and Brian Jaime (Sales Manager) are a perfect example that embodies these two traits. Brian has to be the best in the business, as his professionalism, knowledge, experience, and caring attitude are simply the best of qualities that he brings to his work. After having a ADT system and service for over three years, i was very unsatisfied. So my husband and I started to shop around. Being the type of married couple that likes to understand what we are paying for, we made calls to several companies and read many reviews on Yelp. All gave us misleading information. After reading the amazing reviews about Safe and Sound Security, we called and set up an appointment to have someone come out to our house. Safe and Sound Security were able to have someone come out that day. They informed me that Brian would be the one coming out. Brian showed up on time, as promised. My husband and I immediately felt at ease and knew that everything he was telling us was honest and truthful. Brian was very patient and understanding in explaining everything. He sits down with you answering all the questions you have very thoroughly and to your content. He is extremely experienced and has over 6 years in the business. He does his work in the most patient manner, never rushing to finish. His goal as he told us is to do the job to the best of his ability, no matter what. Brian was absolutely fantastic to work with. Brian continuously demonstrated the kind of superior service I would love to have every place I went. That's how good Brian is, and though I tend to praise those who really do a great job, Brian definitely stands out. The next day we had a technician (Evan) out to our house installing our system. Best of all, Safe and Sound Security technicians actually work for them and isn't contracted out or a third party, like most companies. Evan was very detailed and accurate in his installation. Evan was very careful and took his time. Evan didn't leave until he made sure that we were more than comfortable with the system and how it worked. The system is extremely easy and user friendly with the touchscreen panel and mobile access. I agree with all of the other comments and reviews here about how great Safe and Sound Security are to work with. It is my life's mission to spread the Brian Jaime & Safe and Sound Security gospel of amazing work. I'm a big believer in rewarding for amazing work and Brian & Safe and Sound Security should be rewarded with more work. I've already referred a few people to Brian already and will continue to do so. In an industry full of shady companies and people who are always looking to take advantage of the "quick buck" and who you frankly wouldn't want in your home in the first place. Brian is the preferred standard for doing everything the right and proper way. Brian is top notch and you will not regret asking for him. Thank you Brian & Safe and Sound Security for keeping my family and I safe. read more

I called Safe and Sound Security because I saw their reviews on yelp. They were very courteous and knowledgeable on alarm systems and all their products. Brian showed up a couple days later. They would have been here sooner but our schedule didn't permit. He showed us everything they had to offer. We found exactly what we were looking for in our budget. I really liked how they didn't pressure or up sell us on their products. A few days later a Safe and Sound Security installer showed up to our house on time and installed our equipment. He took his time to make sure the job was done right and was very courteous. We were definitely impressed. After he installed everything, he showed us how to operate the equipment and the application on our iphones to go along with our system. I will definitely recommend this company to friends and family. They also have a referral program which is encouraging too. My family can now feel better knowing our house is safe and sound! read more