Amazing customer service! John has been very communicative from the start and walked me through all the different options and helped me choose the right product for my building. Months after installation when I had questions about the product I reached out to John again and he instantly responded and helped out again. read more

Well, what can I say other than WOW. John installed outside cameras about 9 years ago. Today he upgraded our system. He told me it would be so much better because day and night would be in color meaning nigh time would be much clearer. I believed him but I was skeptical. WOW was he right. John is HONEST, RELIABLE, AND makes absolutely sure you want to make changes AND makes absolutely sure you are happy with results. Thank you so much John. read more

Another good experience with First Tech Networks and John Jiang He installed a Doorbird entry system for us a few years ago and it was malfunctioning. John responded to my emails on a Sunday evening and he even power-cycled the system for us, which temporarily restored functionality. John contacted Doorbird on our behalf; happily, Doorbird were able to make a remote fix for us. read more

As the building manager of a 25-unit condominium building, I highly recommend this company--particularly to other building managers and property professionals. Their combination of technical expertise and customer-focused service is exceptional; | doubt you could find a more qualified or responsive team. From start to finish, their professionalism, punctuality, and attention to detail were evident. They arrived precisely as scheduled and took the time to consult with us on optimal camera placement before completing a flawless installation of our new security camera system. The resulting video quality is exceptionally clear and sharp, exceeding our expectations. The entire experience was five-star in every respect. The only suggestion I would offer is to review your Wi-Fi upload capacity with them in advance to ensure the best system performance. read more

Since December of 2016, I have been a loyal customer of John's for a reason - his products and services have never disappointed me. Initially, when I was in search of a top-notch security camera system, I explored the options of buying and setting up one by myself. Residing in a three-story building, I understood the importance of having a reliable security system in place. read more

John and his team Installed a Doorbird video intercom system at our commercial property in San Francisco. Service was straight forward, efficient, and thoughtful. He gave us a few options in varying price points to choose from, but we ultimately went with Doorbird because they don't have a subscription fee. Highly recommended. read more

First Tech Networks - Home Theatre Installation Near Me - San Francisco, California

One can't ask for a more excellent service than John Jiang at First Tech Networks provides to his clients. He is very knowledgeable, very prompt, very honest, and very hardworking. He installed 3 new smart TV's for us and patiently helped us learn the streaming service that for him was obvious, but for us a challenge. By the time he left, we were comfortable using the new TV's. He also installed an upgraded wireless system all over our large house as well as a webcam. All this was done within 4 days of initially contacting him. He answers phone calls and texts immediately so is easy to reach for any questions. Not only does John do a first rate job, but he is a most pleasant person with whom to work. I can't recommend him highly enough. read more

We had the best experience with this company and highly recommend it! John and his team did an amazing professional and timely job. Great service and great people. So thankful that we found this company. read more

John have always been a great help. Over 5 years after installing our home security cameras we switched to a new modem and it caused some issues. John did not hesitate to answer my questions and answered them in a very timely manner. read more

On less than one day notice, John came out and trouble shooted an expensive intercom system for a 10 unit property. He was fast and efficient and didn't try to upcharge me on anything. I would highly recommend John and I look forward to using him on future buildings that I manage here in SF! ** Word of advice... handymen don't know everything... for specialty work, it really pays a lot in terms of dollars saved to go with someone who actually focuses on this type of work as their business. Cheers. read more

We were looking for hard wired security cameras for our home. The off the shelf solar / battery solutions just wasn't doing the job. So I started reaching out to "security firms" - most of them wanted to provide a recurring monthly service monitoring or said they don't handle small jobs / residential. I found John and one other company to provide a bid. Personally I look at several factors when making a decision and price is usually at the bottom of my process. What are others saying about their business? How did they present themselves when we met? What impressions do I have in terms of knowledge, advice, etc during that visit. Will I have to worry about install / set up, etc. I look up their business license, do they carry insurance, etc. Obviously John won high marks. He made suggestions, he was extremely responsive - he's my first call if I have any problems. His install was absolutely professional. He hid everything in the attic, on the wall - nice and tight. He installed an LTS camera system, I looked up their reviews - their APP scored high marks. Day 1 we had a technical glitch - an LTS tech called me and remotely logged into the system and fixed the hiccup. We installed 5 cameras, they work beautifully. I can zoom in, footage is stored, I can see all the way down the street, everything is in color I can see at night. This system can also be passed along to new owners if I decided to sell my home - so I see it as a value add. read more

If I could give John more than 5 stars.....I was having issues with my cameras because I installed a new wifi router. John got me up and running in less than 30 minutes. John installed my camera system over a year ago. John does clean installs and has the best customer service. read more

I hired Bamboo Communication to install four security cameras and motion-detecting floodlights around my house this past week. I'm very happy with the service, communication, responsiveness, professionalism, and attention to detail John and his crew demonstrated throughout the entire process. From the start, I reached out to Bamboo Communication with an email asking for a quote and more information about the installation of security cameras. I promptly received a text back from John that afternoon with the information I requested. Every communication from me was met with a very quick, knowledgable, and professional response. John promptly made an appointment with me for the installation of the system. He and his crew arrived on time. They were all extremely professional, the worked diligently, John answered all questions, provided appropriate advice, and consulted with me each step of the way to ensure that I was satisfied with the location of the cameras, the flood lights, and the control center system. The quality of the cameras, the flood lights, and the clarity of the video footage (both day and night vision) is top notch. From my first communication with John through the completion of the project was less than two weeks. He even communicated with me and worked with me over the weekend to resolve a minor issue that I was having with the system. Overall, outstanding service. I'm very happy with this company. read more

John and his team were the best! After the initial consultation, they came over and started work right away. At the time, I only put cameras on the outside of my home. They placed them in such a way that the cameras had excellent coverage and were protected from the weather the same time. ( We do not have to go out and clean the lenses off after it rains ) After the installation, John explained how the system worked and gave us instructions on the operation. If you are looking for someone to install security cameras for your home, I highly would recommended John and his company Bamboo Communications!! Thank you John! read more

John Jiang, Bamboo Communications put in my security system, specifically cameras. I decided to purchase my security system instead of paying a monthly fee. John's quote was slightly lower than the other quotes, was accurate and complete. The crew was punctual and did a really tight job. I highly recommend Bamboo Communications for your security needs because John takes pride in his work and is easy to work with. Linda R. read more

John was great he was very responsive and helped answer many of my questions between different door intercom systems. I have a mutli-unit building that has three different systems and wanted one intercom system. We went with the Aiphone GT system, which I had in one unit and was happy as it is simple to use for the tenants and fairly priced. I have used Metro lock prior and they were not as responsive as John was. They even wanted charge me $250.00 to come out to get me an estimate even though they had done work in there before and they already knew what systems I had in place. They were not as helpful, so I went with John and I am glad I did. He seemed more understanding with my concerns and needs. He was very quick to get me an estimate and we had the system ordered and installed within a week. His prices were also within line and slightly lower than the others that I got estimates from. The intercom is great, simple to use for the tenants and reasonably prices. Thanks for the quick service and great install. He was on time, professional with my tenants needs in entering their units, very clean and efficient. read more

We had received a few estimates before getting one from John. Everyone that showed up had a corporate cookie-cutter approach and we never felt comfortable paying any of these folks a substantial amount of money for a monitoring system. Enter John: I decided to do a broad bay area search and sort by rating, we found Bamboo Communication on yelp. I contacted John and he replied to me even though he was on vacation. We set up an appointment for when he returned and right away we felt very comfortable with him. He consulted with us several times on the phone and he was very easy to work with in person as he gave very good advice and was real with us about what kind of cameras to use and how they should be set up. He gave a competitive quote for the service and we felt very comfortable proceeding with his services. John arrived with several other technicians to the job site on time and at the beginning of the day. They worked the whole time and were very respectful of our property: -all cables were installed neatly -walls and ceilings remained clean -very professional installation -all shavings/clippings/trash were cleaned and removed from our property like it "never happened" Overall the installation was excellent and we received a very nice tutorial from John on how to use the software. After the installation was completed we had a bunch of questions, and John was very responsive in answering them, even during non business hours. In addition, we had an issue with one of the cameras, and he came out promptly and addressed our concerns. read more

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I was referred to John by a family relative and this was the best referral I could have hoped for. John's middle name should be "Service" because John's service is terrific! During our initial consultation, John asked specific questions related to our existing camera surveillance system that I should have considered five years ago before we had it installed. John explained our surveillance options and recommended a system with high definition cameras. The placement of these cameras was key to getting maximum camera exposure around our home. John's crew each knew their specific job to do with John overseeing the installation. John then installed the computer and monitor for our system in my office, so it is easy for me to turn in my chair from my business computer to observing the camera surveillance of our home's exterior and the street in front. Separately, John updated our audio/video home entertainment system with a new Denon receiver. The Denon automatically syncs with specific sound or video devices and allows us to control the music with our cell phones in three separate rooms. What a difference this has made and the sound quality is terrific! Well done, John! read more

John's customer service was unparalleled. He answered a lot of questions and came by a couple of times before we signed the contract to ensure we were on the same page about the camera features, safety considerations, and installation details. He was professional and knowledgeable -- offering his guidance at each step and also flexible when needed. The installation was smooth and clean. On top of it all, his pricing was much better than estimates we received from others. Thanks! read more

We are so happy with the service and products we received from Bamboo Communication. Our company has multifamily and commercial buildings all over San Francisco and in other areas of the USA. Our tenants & residents are grateful we invested in the buildings and have more piece of mind for safety. We just recently had SFPD come to review footage and commented on how clear, and easy to playback very necessary videos from the week prior were. If I call John and he doesn't pick up I always get a call back within the hour. We literally fired the old company after numerous attempts trying to troubleshoot glitches and poor customer service. John is very direct and we appreciate all his insight and expertise. Great company to deal with very flexible. He usually gives us a few options with different quality products, but did not hassle us for all the upsells. He focused on what was important for our business needs. He was not a pushy sales person and just explained the benefits and how each option would help us. Throughout the portfolio we have been able to add value by replacing the old existing systems. If you're in the market for a new security system, I highly encourage you to at least reach out to John as he is always willing to price match. read more

Bamboo Communication is a great company from start to finish. They installed an 8 camera security system (on a 5 unit building) for a fair price and the camera placement really covers everything. The owner, John, is really patient with all questions. Great experience and feeling much safer now. read more

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John is the best. He knows his stuff and can even troubleshoot from a distance. He installed our Wi-Fi access points a while ago and then was able to resolve a glitch, remotely, via gaining access to my computer. He guided me through installing some software (and then uninstalling it) so as to troubleshoot from afar. More recently, we got a new combined modem-router from Comcast, and we could not get our router to talk to the Wi-Fi access points, so John told my husband to unplug-plug in everything Internet in our basement and voila! And John did this graciously on a Saturday night. Such a nice and competent guy!! I recommend John very highly!! read more

I am a returned customer. John has been a tremendous help to our business! Him and his team has been always super willing to help! When our business got broken into and needed new security cameras he heard the urgency and was able to give me a next day appointment. He's installation was professional and swift, and his pricing is reasonable and fair. I appreciate John and his team and would recommend them to everyone! read more

Although I didn't go with John, he is very knowledgeable. He was able to come to my house the next day for a consultation. It just came down to pricing. For a very similar NVR hardwired POE camera system, I could buy it online for $500 with 4K (8 megapixel) quality or you can pay him 8x the price to install them. I'm sure he does very quality work, but if you have a friend who can help you install the cameras and run the wires, save yourself a few thousand dollars. read more

John and his team is a really professional team. Had them help me run 8 new PoE lines for my replacement security camera system. I needed to replace my PoE lines because the first company I hired 3 years ago did a shotty job. John is very knowledgeable and always communicated to me what is the best set up to capture all the right angles. Also, they did a really neat job with no expose wires or anything just dangling. read more

John was able to book an appointment promptly and arrived as scheduled. Both him and his workers wore mask and worked quickly to upgrade our cameras. He discussed the service, options and material needed. We needed to update our video equipment. He explained what was best and cost efficient regarding what to purchase. John is very helpful with questions or problems with the application to view on our phone. He is knowledgeable and patient in providing assistance. I highly recommend his service! read more

The team showed up in masks. They followed COVID safety precautions, which was greatly appreciated. I had security cameras installed in my home. John shared that he's been doing this work for 10 years. I found out about him from a neighbor who recommended his work. He came and brought a crew of guys to install a few cameras. I got his recommendations on where to put them, how to angle them, and he gave me a good price. Overall, it was a positive experience. I liked that with John's security solution, it is a one-time expense, rather than paying a monthly subscription. read more

I found Bamboo Communication on Yelp while needing security cameras installed in my building. I'm happy to say John and his crew are a top notch operation. All the options and advice given to make the cameras secure and placement for coverage show the experience this team has. All Covid protocols were followed during installation and the customer service John has provided after installation is above and beyond. I recently had to reach out with some issues after this last outage due to the "atmospheric river" we just had. John resolved these issues promptly and I am back up and running. I would not hesitate to recommend or use this company again. read more

I consulted with John about security cameras for our home and he gave me his honest and detailed opinion on what would or would not work. I very much appreciate his taking the time to steer me in the right direction and recommend Bamboo Communication for home security camera systems. read more

John and his team recently installed a camera system for me. Although not the cheapest that I received, John's quote was reasonable and complete and clearly knew what he was talking about. Unfortunately I was a little out of my league and didn't do a very good job of describing exactly how I needed the system set up, but John was awesome. He came back multiple times to adjust the set up to best suit my needs. Even though it was my fault he were complained and was always happy to do what he needed to to help compensate for me being an idiot! The system is operating really well now and John has been an absolute pleasure to work with. On top of this the quality of the work performed was great. They left the site clean and all wires property encased in conduit. 5 stars for sure. read more

John was highly recommended by my Neighbor who used John and for residential surveillance security cameras a few years back and is still a very happy client. Before meeting with John, I met with several companies and also for residential surveillance cameras. Compared the many quotes, I find John's pricing was very reasonable. Not the lowest quote that I received but I think it's very reasonable and competitive. John and his team were supper professional, provided a lot great ideas, on time and reliable. We hired him during the pandemic two years back during a home renovation and he locked in our price even though everything well up in price. Our home renovation's completion date kept delaying and John was able to accommodate and work with us on the installation dates. We finally just had our cameras installed and we love it. I highly recommend John Jiang of Bambi communication for your next residential or commercial surveillance camera needs. read more

John was very communicative and helpful. He patiently answered all my questions and helped me understand my options. My intercom was fixed very quickly while I wait for a new system that is on back order. Very happy with the service. read more

Thrilled with the level of service and attention to COVID precautions when installing a network in a new house. I found John via Yelp when keyword searching for CAT6 wiring installation. With work-from-home now a reality for tech workers, we needed fast, reliable cable installation. But the home we'd recently purchased is an old Victorian with plaster walls and a detached office; so it was bound to be tricky. John was prompt in his responses, very honest about the limitations of working with plaster, and was able to manage our expectations effectively. He also was very accommodating of scheduling; he had other jobs to complete and our closing process went on longer than expected. Through his skillful, proactive communication, we were able to find dates that worked for the initiation consultation and the actual installation. His quotes - both on price and time - were completely accurate and we felt very confident working with him. 10/10 would call again if we ever need anything else electrical! read more

Excellent camera set installed by John and his crew. I contacted him in the morning and we did a job walk in the afternoon after my work hours, so he did really proactively provided an excellent customer service. Furthermore, I had to work on M-F, so he offered to installed the cameras on weekend. I had john installed 4 cameras around my house, 2 cameras at garage front, 1 camera at entry door and 1 camera at rear yard, so I had enough coverage around my house. ( I may add 2-3 extra cameras next year for more coverage). The cameras he provided were not the one you could purchase from Costco, Bestbuy or Frys because he only provided commercial grade cameras with 1 years labor and 3-years hardware warranty, so I believed he had confidence on the products he provided. In addition, the installation service was also professional , so you wouldn't worry about hanging cables because they were all installed with clips. I had john installed 3k cameras around my house which I had no issue to identify the license plate numbers during the day time, and the night vision was also great to identify objects. If you really want to have good quality surveillance cameras to guard your property, John would be the point of contact and I believe his price is fair with the quality service, and you should not compare his service with the service you can find form Craigslist because they are different. read more

John is great - knowledgeable, fast and responsive! John and his team installed 6 HD cameras for my home - 3 in the front, 1 in the backyard, and 2 in the back alley. He walked me through what I needed to ensure I had adequate coverage and didn't try up-selling me on unnecessary equipment. After installation, John was able to troubleshoot some technical issues remotely. Fast forward a year later, there was a recent incident that happened across the street. The police asked to download the footage and John was quick to show up & assist with that process! If you're looking for great HD cameras, amazing tech support & exceptional customer service, then you need to contact John at Bamboo Communication! read more

Smart , honest , knowledgable and very cost effective . John and his experienced staff help me to install security cameras and motion detector lights all around my house . I can recommended John and Bamboo communication company for your home and Bussiness security system. Very happy and very satisfied with his service . read more

First Tech Networks - Home Theatre Installation Near Me - San Francisco, California

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This company is excellent! We had a five camera system installed due to break ins in the area. We now have full coverage of the entire house and can access by app if we are not home. The owner John is amazing and very communicative. His team was in and out in less than a day. We had a slight technical issue about six months after but John was able to remote in and fix the problem same day and didn't charge us! We will use them for all future installations. read more

After almost 5 years, I continue to do business with John and appreciate his amazing security system and quality work. My security system he installed years ago still works great and helped me save thousands of dollars over the years by having this system in place. I appreciate that John helped me upgrade my system with high end cameras and customized the system to my budget. I look forward in doing business with John for years to come and would highly recommend his work. read more

Just wanted to add an update since I've had the system for 4.5 years now. 1) I've had to pass footage to police twice during that time and both times they've remarked on how clear the footage is. 2) John has remained very responsive over the years to any questions I've had with the system. Once it was just to show me how to pull the footage off for police. The second time I contacted him was today bc one of my cameras seemed like it lost its night vision ability. (It came back with a restart.) He's a very patient guy! read more

This review is looooong overdue! At the recommendation of a friend, we used Bamboo Communications to install security monitoring cameras at our home approximately a year and a half ago. John and another guy worked with us to determine optimal positioning of our cameras and dvr. Now, fast forward to present day. Mysteriously, all of my cameras stopped working one day. We tried to tinker around with the settings, but were unsuccessful in getting the cameras rolling again. I contacted John via text regarding the issue. And guess what?!? He was able to troubleshoot with me via text and remote control of my computer to solve the issue. He was patient and thorough as it did take a bit of after business hours time to complete. THANK YOU, Bamboo Communications for a job well done and SUPERB customer service!!! read more