Requested for a quote through Yelp and when I did not hear back from them the next day, I requested another quote via their website but still no response. Disappointed especially since they had stellar reviews. 6/1 Updating my review from 1 star to 5 star. After we got through the hiccup of trying to get a quote, John was very responsive to answering my questions and came in pretty competitively priced. He came in today with 3 people on his team and installed 5 LTS cameras and a monitor for me in about 3.5 hours. I'm very happy with the clarity of the cameras and his crew did a great job of trimming branches that were blocking the camera view and also cleaning up afterwards. Been meaning to get cameras installed for some time and glad to have gotten it done. Thanks John! read more

From a repeat customer- this is the second security system installed by John. The first system was installed six years ago and I decided to hire John again to install a six camera security system. As like the first installation, John is prompt, courteous, and professional as ever. He and his team installed the system in half a day at fair prices. His service is great and he even came back to help me install new wiring to a new streaming service. I highly recommend him. Thank you for reading this review. read more

John was extremely helpful and did a wonderful job on our front door video system. I would highly recommend this group as he was responsive, well priced, and does great work. read more

John is very good at what he does. He knows his stuff. He is very price competitive. He also has a very nice personality. You can talk to him!! He only uses and recommends top notch quality gear. He installed a 4 camera system and updated my WI-FI in the house. My WI-FI speed is now screaming in all rooms in a two story house. You know what the say, Happy Wife, Happy Life! As to the Camera System: I love being able to see my house online, no matter where I am. I recommend cameras for safety and security. Much better then an alarm system. I fully recommend John for your job. read more

i should have posted this review several years ago... Bamboo is dishonest. They agreed to install a POE hard wired camera system. Their install was partially good. They left the front of my house without a camera. Areas were left with poor coverage. After installation the owner, John, said he was unable to do the ethernet hard wiring. He hooked the eight camera system to wi-fi, negating the reason for my paying him over $5k for the cameras & installation. If he was unable to do the job, WHY did he accept it? WHY didn't he tell me up front? Last year i found a company that had NO trouble hooking up my cameras to ethernet, they re-positioned poorly placed cams & added a crucial one at the front of my house. I absolutely DO NOT recommend this company IF you want a good POE security camera system read more

Great service. Efficient, knowledgeable, caters to the customer, and reasonably priced. Definitely recommend!

John is a really nice guy and very personal and clean work they had 8 camera installed in my house with in half a day I highly recommend them thanks again read more

My IT guy accidentally stopped the recording on our video system that we purchased from John at Bamboo Communication and I could not get it going again. I emailed John and within 5 minutes he had logged into our system. About 10 minutes later he fixed the problem. He is amazing! Highly impressed not only with the customer service but with the ability to actually solve the problem very quickly! THANK YOU JOHN!!! read more

This is a long overdue review of Bamboo Communications. Normally I don't post reviews but I felt this is one company I needed to do a review for. 2 years ago John installed security cameras at my house. John and his team was very professional and clean. John knows his business and I would recommend him to anyone without thinking twice. Last year I switched my internet provider and need help to re-establish the cameras. He was very prompt in responding to my inquiry. Thanks John for your help with my system!!!! read more

John is awesome. We had been having issues with Comcast's (effing worst company in the history of companies) wireless internet in our house. If you moved more than 6 feet away from the router the download speed dropped from 100mbps to less than 5mbps. Comcast claimed they could do nothing about this. They stated there were too many wireless networks in Russian Hill that were causing interference and it wasn't their problem. They had been out 5 times in less than a year. I hate Comcast John wired access points in the front and back of the house. This quickly solved the problem. The work was top quality, fast, and done in a professional manner. I highly recommend Bamboo Communications. read more

These guys are like ninjas. They rolled in and handled the job like no one's business. Very professional & clean. They knew exactly what they were doing and ran clean lines of conduit. John & his team deliver and get things done fast. I definitely trust them and would HIGHLY recommend their service. read more

I can't say enough great things about Bamboo. John was professional, courteous, neat, and he really went the extra mile. He came to our house to demo the system after a long day at work. He even went to so far as to plug up the cameras to our TV and demo the HD, night vision, etc. for us. His helpfulness, and personality really sold us on his service. He was also extremely trust worthy. On the day of the work he was on time, and took very few breaks. He and his partner shuffled through crawl spaces, and attics to conceal all of the wires for the cameras, leaving our home perfectly in tact when all was said and done. They took approximately 8 hours to do the work and created minimal noise. We even had our infant at home and he went about his day as normal in spite of the work being done on our home. We have even had questions and needed support since the installation and he has been back out to make some adjustments for us. Making the appointments was easy and John was super nice. If i ever need his services again, I would not hesitate to call him, or refer him to a friend. read more

John is a life saver! We have an existing security system in place and, a few weeks after it was installed, all our cameras went out all of the sudden. We contacted the initial installer and he told us we had to replace our existing cameras because the polarity in the power source switched and damaged them. Skeptical, I called John to provide an independent assessment of the issue. He came in, unplugged the power cable to the dvr and replaced it with the correct one. Instantly, all our cameras came back up!! After that he help fix our issue with accessing the camera outside the network and told us about the existing system that was installed. read more

John installed a security camera system around my house and did a great job. I'm very pleased with his work and professionalism. He did everything possible to make the security system fit my home, which wasn't easy. A lot of people would give up. If you're deciding who to choose, then don't think twice. Pick John. I expect good service after making such an investment, and John exceeded my expectations. Some companies may flake out and hope you forget about the problem. Sound familiar? What sets John apart is he will follow up with and keep his word. He earns loyalty through his actions. Price means nothing unless that company keep their word. John did this, and I'm glad I made the right choice. I would highly recommend John to anyone who is seeking his services. read more

John installed a 4 outdoors anti vandal cameras, 2TB DVR system in our home. He arrived on time, work very hard for 6 hours, program all equipment (That included our mobile phones and iPad), taught me how to use the DVR, answered all questions, and clean up when the job was done. John is very knowledgeable and offer several system packages for all budgets. I will call him again for more cameras for our back yard. Highly recommended for your surveillance need. Thanks again John! read more

Long overdue review.... John is fantastic! I am in the middle of a major remodel and spoke with several companies about running cat 6 and cable throughout the house as well as wiring for sound. Not only was John's bid the most reasonable but he actually showed up on time and did the work quickly, cleanly and efficiently. My general contractor even complimented the work he did. What really impressed me was that after he finished the job he bid for, I realized I need more wiring for an area I overlooked. I only had a day until the drywall was going up and John changed his schedule in order to meet the needed time frame... and he didn't even charge me for it! All in all, he is professional, responsible and very easy to work with. I will definitely hire him again for my next project! read more

John was an absolute pleasure to work with from quickly responding to our initial inquiry, setting up a consultation and within days implementing the security system he designed. He discussed options, asked and answered questions and gave us 2 quotes so we could decide which system suited our needs. His customer service is excellent. When the installation was in progress and we didn't like the color of the exterior cameras (our fault not John's) he stopped everything and got the color we wanted even though it took extra time. No hesitation. He patiently educated us about the technology and we are very pleased with the result. We cannot recommend him highly enough. read more

John and his team did a great job installing cameras and dvr. 2 indoor and 2 outdoor. Not only setup but follow up calls too when i had questions!!! Can't say enough good things! Yes, HD quality cameras! Yes i agree with others he keeps his word. In this industry we need more people like John. Great service and nice investment! I would not hesitate to recommend him to others!!! read more

Two years after installation, I had a modem change that required John to help open the connection again, so that I can access the camera views from afar. He was as responsive, helpful and professional--never mind extremely patient with a non-techie--as if he just did the installation. If I could give more than 5 stars, John would deserve all of them! Without hesitation, I'd recommend John and Bamboo Communications to anyone looking to install a security system! read more

John was very responsive and patient with my questions about the kind of system his team would install. The installation was swift and professional. Looks really nice and I have all areas covered around the property. John came out to fine tune an issue the next day without any hassle on my side. I highly recommend John, his crew, and Bamboo Communication! read more

I have had the pleasure working with John on 3 different properties to install security cameras. John is very knowledgeable and patient with all the questions that I had. He is very professional and give great recommendations on camera placements. John is always available when there are questions that come up even after the service installation. He has very reasonable prices with great cameras! John and his team were very quick and thorough they even cleaned up after the work was done. If you are looking for a professional to install security cameras that is friendly, knowledgeable and honest, I highly recommend Bamboo Communications. Will definitely use them again in the future. Thanks JOHN! read more

This review is long overdue - and now especially well-earned based on how well our system has held up and John's incredible responsiveness when we had to relocate a portion of our system to accommodate some remodeling. John was referred to me in 2016 by a good friend in the real estate industry who hired John for several commercial projects as well as his own home. John had thoughtful (and very clear) recommendations for a six-camera home security system. We met with one other vendor and selected John based on his knowledge and his price (as well as my friend's recommendation). His guys were neat and clean and efficient on the install and did a great job of hiding the cables. John was frequently on-site to oversee the work. John walked me through the setup on my laptop and phone and the system has been working for us ever since. Most impressively, any time I have called John since 2016 with a minor question or the occasional troubleshooting issue (mostly due to a change of phone or computer on my end), he has been incredibly quick to respond and has never charged me another dime, including making a visit to my house to assist on one occasion. Really outstanding service from a very stand up guy. read more

John and his helper came and installed a brand new security camera system in a very timely manner. His job was done very professionally and he left no mess. I will recommend him for anyone who wants a job done right and professionally. Thanks John for a great job done. read more

John is the real thing. If you're in need of security cameras that are secure in and of themselves, he's the guy. We needed tamper proof cameras installed on our property due to an ongoing issue with homeless people coming and going on and off the property at all hours. We were in a hurry, so he was able to accommodate us in about 7 days - working on a Saturday with a full blown crew, installing steel conduit to be sure the wires could not be cut, battery backup, in case a breaker failed, etc. You get the idea. This system provided peace of mind to the tenants on the premises since they are able to see who is at the door with their cell phone app, as well as provide us with the documentation needed to prove drug use and nuisance complaints required in order for us to legally clean up the mess. This kind of experience is already stressful. John's professionalism removed any uncertainty in this part of the process. read more

John is an expert designing and installing security camera systems. In 2016 John installed a 4 camera system for my residence, and a high end video intercom solutoin. He tracked the installation multiple times during a larger remodel to install wiring and layout, to doing final equipment setup and configuration. Since then John's been excellent maintaining the system -- just recently for unrelated reasons I needed to move a camera, I didn't know if it could be done but he got into the wall, moved the wiring, and remounted the camera excellently. read more

This review is long overdue. We had John install seven external cameras around our house during the summer of 2018. Installation was professional and the high-quality cameras continue to work perfectly. The best part, however, is John's customer support after the sale which is so rare these days. I couldn't access our cameras from our devices after setting up a new router last week. So I texted John and, within in the same day, he remoted to my computer and set up the appropriate router settings, and I was up and running again. Note that this was almost two years after installation! Who provides that level of service years after the initial sale?! John does! I never write reviews on yelp but my multiple positive experiences with Bamboo motivated me. Thanks again John! read more

John had installed a comprehensive camera system at my residence a few years ago and has provided superb technical support and customer service any time a question has come up, even after business hours. Very responsive and great to work with. Most recently I had upgraded some network equipment and he was a huge help with integrating the camera system to the new components. Highly recommend him and his team without reservation. read more

Installing a security system with John was a breeze. We couldn't be happier with the system he recommended and the level of service provided. John is super honest and direct, which is a hard combination to find nowadays. We highly recommend him and his team! read more

Bamboo Communication did a great installation on my residence. 14 cameras, including a license plate reader that reads and stores the license plate of all vehicles passing in front of my residence day or night. The installation is professional. You don't see any cables or wires. Fast, efficient, and done in same day. What is impressive is the after-sales service. John the owner stayed until 8:30 pm to customize the system for us, set it up on our iphone's, and showed us how to use it. A couple weeks thereafter I had a problem viewing it on my phone due to an app issue, I texted John, he replied promptly. After identifying the problems, he said that he needs to show me how to fix it in person, and that he is currently traveling outside the country, will be back in a couple of days, and will meet me the evening he lands which he did. Now how many service provider will return your text or answer your call while traveling outside the country ? I think the after-sales service in a security camera installation is just as important as the installation itself because you need to have the assurance that the installer is willing and committed to helping you with any potential problems or service issues after the installation is done. It is here that I think Bamboo and John shine. Highly recommend. read more

I love working with John and his team and am very happy with his service. John is super responsive, knowledgeable, honest, and efficient. I reached out to John on a Friday afternoon about installing video cameras. He got back to me immediately, and we scheduled his visit for the next day (Saturday). He sent me an estimate that very same day. I asked him several follow up questions over the weekend, and regardless of the time and day, he responded immediately. John was so responsive and knowledgeable that we didn't bother shopping around with other vendors. We signed up on a Monday and two days later, John and his team were at the house installing the cameras. The team was very efficient and organized. The cameras wires were neatly placed, and the team cleaned up everything after they were done. John made sure everything worked, including my garage doors were closed properly (totally outside the scope of his work), before he left. I would definitely recommend John and his team to everyone. I wish all vendors were like John -- responsive, efficient, and knowledgeable. read more

John and his crew installed four cameras at my home in Sea Cliff. They did such a great job that I will continue using them in the future. They were very professional and provided excellent customer service. read more

John and his company installed our apartment house security system 3 1/2 years ago, came back and changed out a failed camera immediately, then came back last year when our street wires were cut and routed the wires brilliantly through the stucco so they couldn't be cut again. Great follow-up at a price I was glad to pay! John has integrity and know-how and gets the job done. read more

Hit John up for all your security camera needs & more! I originally asked him to help install these cameras we bought from costco but turns out they didn't really work out & we ended up using cameras at the end. Wasted a little bit of time but I'm glad we used his cameras. Him & his team of people did a super clean job installing the cameras. He also answers all my questions extremely quick & he's just a phone call away. So happy we found someone that didn't try to rip us off either. His prices are very reasonable. read more

just had john jiang, from bamboo communications install a new security system for our building great job! efficient, thorough, professional gave us a great deal, had it all done in one day! we are very pleased with john's service, knowledge, and reliability, i would recommend him and his company 100%!!! read more

John's work is outstanding and his pricing is an excellent value. He analyzed my complex home entertainment system and brought it up to date while providing excellent results. I recommend John without reservation. read more

I hired Bamboo Communication to install six security cameras inside my house back in Aug, 2015. John, the owner, is very knowledgeable in his trade. He listened and understood my requests and concerns. He and his team are highly skilled and did an awesome job from start to finish. They were extremely professional, and worked effectively and efficiently. The reason I am writing the review now is because I am so impressed by John's technical support throughout the years. First of all, the cameras are solid and require no maintenance. But as I upgrade technology, the camera communications need to be tweaked. One time, I upgraded iOS in my cell phone and John walked me through downloading the updated version of SuperLive Plus to be in sync. Recently, I installed a new gateway modem. Normally, it's an easy fix from John's end to reconnect remotely. However, John has identified an Xfinity issue that won't allow the connection. I spent hours with the Xfinity technicians with no avail. So John tried many different ways and figured out an alternate solution with our existing equipment to reconfigure the connectivity. The process took quite some time but John was patient and relentless in trying to figure out a solution. Over the years, John has always returned my calls promptly and made himself available. And my recent experience showed that he is also willing to go above and beyond to find workable solutions. read more

We had John from Bamboo Communications installed a new video intercom system for our small condo building as our old system was dying and malfunctioning often. John and his team did a great job and when we had a problem with one of the gate release's came back and made sure it was all working properly. Can't say how much we appreciate his attention to detail to make sure things are done right. read more

I've had a security camera system for 2 years now, installed by Bamboo, and I recommend them any chance i get. A violent crime was solved with footage from my system, and more than one motorist have had insurance settlements greatly helped as well. The police told me they have never seen clearer home security camera footage. Any time I have a problem, I've gotten prompt service without unreasonable extra charges, sometimes even after hours. The team is top notch and clearly knows what they're doing. Here is a car crash I caught: https://youtu.be/oyrHd_yKBKg read more

i removed my positive review of John's work after he came to my home to troubleshoot cameras he installed years earlier. during a pleasant conversation about vacationing in the Bahamas John casually and very nonchalantly stated that Blacks aren't "good" with math. while this comment is not only false, it's ignorant and racist as hell. it's thinking like this, that has this country in the situation we're in. response to owners denial: John, i see exactly what you "attempted" to do here by claiming "my neighbor is Black so there is no way i can be a racist". FYI - African Americans know that when this is all you have, to try to refute a claim like this -- it's bullshit! look, i am not trying to hurt your business... hell, most ppl won't care that you blatantly stated "BLACKS ARE NOT GOOD WITH MATH" but what i am attempting to do is caution potential African American customers from having to experience this level of ignorance and racism. there is NO WAY a sane person is going to make the leap that "Blacks are not good with math" based on your story. YOU SAID, OWN IT and I HOPE YOU TEACH YOUR CHILDREN BETTER. recounting the details of the conversation lets me know you have a good memory and are intentionally choosing to LIE about what you said because you know IT'S WRONG! the worse thing next to being a racist, is a liar. lastly, a family member heard what you said and was triggered. you can thank me privately for stopping them from coming outside and immediately confronting you. and in case you are wondering, my text to you in Dec about contacting tech support directly and not having to communicate with you is because of the RACIST COMMENT THAT CAME FROM YOUR MOUTH! read more

Very Professional! Gave John a call to install a security camera system and he was able to meet me two days later. He walked the entire multi-unit property with me and recommended the best spots to place the cameras. John took extra time to explain how the system would work and made sure all my concerns were met. Due to his reasonably priced proposal and responsiveness to my questions, I decided to go with Bamboo Communication. John and his crew (two other men) showed up a few days after I approved the proposal and WOW did I make the right decision! The installation only took a few hours and exceeded my expectations. He had to point out where some of the wires were because they blended so well with the wall! Afterward, he walked the entire job site with me and taught me how to operate the control station. From start to finish John was very professional did an excellent job! Thanks John! read more