I needed a security system and called several companies only to find that they were very expensive or did not return my calls. I called John and he listened to what I was looking for in a home security system and he wanted to come out to my home to see the layout of my home, which he did not charge me for. We scheduled an appointment that worked best. He showed up on time and we walked the home and he provided strategic locations to give me proper coverage. Some of his ideas I did not even think of which was reassuring that he was knowledgeable. John provide me with different system options and what the benefits were of each system. There was no pressure from John when I was selecting my security system. He got the sytem for me in a short time and showed up the next day to install it. John installed it and set it up in a afternoon. He explained how to use everything as well as set me up online so that I could remote access my security system. I called John for some video / audio set up questions and he came out and installed all my components as well as programmed everything on 1 remote control. He guarantees his work. I unplugged a wire on accident and I called him and he patiently walked me through how to get things working again. Great customer service! I highly recommend John. He is sharp, effective and trustworthy. He really knows how to get things done and does a clean crisp job. read more

John is the best. Honest, fast, high quality cameras and installation. We are extremely grateful we went with him, saving money and getting top of the line quality and service. John is also very accommodating with our busy schedule. One of the cameras was defective and John replaced it immediately. John also came back to install a fifth camera a month or so after initial install and suggested against the sixth i was requesting because of his honesty, explaining it would not get the desired coverage based on our motion detector light placement and the surrounding trees/vision blockers. John's phone number also changed after the initial install and he emailed me right away to let me know in case i needed anything. We had a horrible scare when our rottweiller pup went missing last week and he came over that very moment to help us review the footage to figure out what happened. We couldn't be happier with John, his service and the quality of his work Thank you John! Becca & family read more

Hired Bamboo Communication for a 30 camera security project for a condominium building in downtown SF and had a great experience from beginning to end. John was extremely responsive to our initial bid request and was able to visit the property and submit a great bid within a couple days. The work was fast, professional and high quality. He listen to our needs and followed through on our requests. In a matter of days our entire building's security camera system was set up and operational. I would definitely refer BC to anyone in need of a personal or commercial security camera system. Thanks John read more

John (who is the owner) is the consummate professional. He and his workers does excellent work. He makes recommendations to where the cameras should be placed to get maximal visuals around your property. The location of security cameras that he places did not ruin the esthetic of my house and I'm very particular about such things. However, the cameras are clearly present to deter any intruder. Although it is great to see and catch any intruders from breaking into your house, I prefer for the security cameras to be a deterrent and preventive more than anything else. He will install either your personal cameras or his. His security cameras are of high quality and he also provides a warranty on them. I purchased 8 HD security cameras from Bamboo Communications. They came out and installed it in a day. They even did it on a day when it was raining. What I like most about John and his company is the excellent customer service. He is not someone who will sell you a product and service and disappear. He is responsive for any follow ups. John's security system not only allows you to review any and all suspicious activities. It also allows for remote real time view so you can check on your house even when you are away. I would highly recommend John and Bamboo Communications 1000%. read more

John and his team are professional and careful in their work. I felt that the price of the equipment was fair and that the install was clean and efficient. John also has provided excellent technical support, even after normal business hours. When setting up a surveillance system, you want a partner that will provide practical advice and understand the best way to protect your property. Bamboo Communication provided exactly what we were looking for and if we need to upgrade in the future they will be the first company we call. read more

I'm giving him a one star only because he doesn't do "third party" cameras and didn't offer me a referral to someone who does. Completely of no help to someone that's purchased a system already and just needs someone to install it. read more

John is the best. He came to my home for an estimate for installation of 7 cameras. I received different quotes from different company's but by far I thought his quote was the best. The reason why I decided to go with him was because of his honesty. Other company's promised me things that were not possible but John was honest with me since the beginning. He is very professional and did exactly what he promised and more. He went out of his way to shop for different cameras to get me the best price possible. He did everything possible to satisfy my every need. I recommend Bamboo Communication services, you will not be disappointed. read more

John did a great job for me. I have to say I was skeptical about getting a new surveillance system . A previous vendor had installed one that constantly went down and pulled my WiFi with it. Bamboo provided me much better cameras and HD recorder for less money. More to the point, the installation went very smoothly. There was a hiccup the first day, and John dropped everything came back over, got on the phone with his rep and got it all worked out. It ran flawlessly after that. About a year later, I had electrical issues and as a result of that, I accidentally blew out the settings for the surveillance system. John returned my call while on vacation and with a series of texts and photos and also using online control of my MacBook, got it back up and running. The very next morning I got a call very early from his tech support folks and we ironed out the last details. Smooth sailing once again. I would have no qualms recommending him to other Yelpers. read more

John is awesome. Does a great job for a great price. I highly recommend him for your security camera installation. The equipment has great HD picture and he is always available if you have any questions and need any help about the system. read more

If you are thinking that you might need some security cameras installed, your Ring hard-wired or your house hard-wired for excellent WiFi, John is your guy. This guy gives 110%. Our garage had a couple of attempted break-ins and I called John. He came by that afternoon and after talking to him for about 20 minutes, I increased the workload. I could tell just by talking to him for those few minutes that he knew what he was talking about. No BS. He came a few days later with his crew and accomplished everything we needed which wasn't an easy task when it came to the hard-wiring of our 120 year old Victorian. Like every project, we had a few glitches (not a fault of John's) along the way and John wouldn't give up until everything was perfect. I swear, you could probably call this guy in the middle of the night and he would answer the phone. He's smart, hard working, a problem solver and no nonsense. When he gives you an estimate, he sticks to it to the penny! I hardly ever write reviews on Yelp but this guy and this company deserve a 5-star review! read more

Extremely reliable, courteous and professional. Committed to the job. Responds immediately and advises if running late for appointment. I highly recommend John and his team. read more

Definitely recommended! CUSTOMER SERVICE: John was absolutely fantastic from start to finish!! He replied to my inquiry almost immediately, and was very thorough and patient throughout the entire process. PRICING: Keep in mind that this is a professional company doing quality work for you, so you ain't gonna get Costco pricing! However, John IS very reasonably priced for his quality of work. OVERALL: Honest company. Follows through. High quality work. 110% satisfied customer. Just make sure you have a fast internet connection if you're planning to watch the cameras on your phone. read more

Before moving into my new house, I had John install 2 entertainment systems and CAT 5e all throughout my house. John helped recommend all the equipment before I purchased it. John also spent time with me discussing different configurations. My house is a 100 year old house in San Francisco and John was able to successfully wire up all 3 floors. After Comcast's guys screwed things up, John came back to fixed up their mess. Bamboo Communication was very affordable and had excellent service. read more

Wow! If you need to install a security camera system or Bluetooth sound system in your home, look no further. John at Bamboo Communications is incredible. He installed 7 high def cameras around my home and the install was perfect. No wires showing and the system works seamlessly. His work was so good that when I was having an addition to my home, I called him back to install Bluetooth speakers in two rooms. Again, impeccable work. John is very professional and takes a great deal of pride in his installation. The speakers were amazing and he made sure that the speaker placement was symmetrical and complementary to the lighting and other features already installed. John stands by his work and has a very interesting sense of humor. Loved his work and he is a pleasure to work with. read more

Basically I have ADT which you can upgrade to ADT pulse system with cameras. The ADT cameras connect into your internet provider system (example Comcast). If your internet goes out then your cameras go out. Both company's usually blame each other for connection issues. But if the problem can't get fixed due to compatibility issues ( blocked signals) then the customer has to pay for a service call because the cameras were working during installation but now it doesn't work. Gee, if only these major corporations would get along. Hmm, maybe they want to lock you into a two yr contact? For several years I've looked at many brands of security camera systems ( Lorex, Axis, ADT, Foscam,Q-see, Nest etc..) If you just want to buy a camera system and have John install and guarantee that system, then that ain't going to happen. John has a certain amount of cameras that you pick that fits your requirements ( Vandalproof Dome, varifocal, PTZ, Bullet, Night vision ect.) then he builds that NVR (internal fan/ hard drive, software etc.) compatible for your system. Yes, for the price you pay of course he teaches you how to use your system and only a phone text away if you run into problems. You get what you pay for when you have Bamboo Communication install your camera system. You do want your security cameras to look professionally installed, right? Johns expertise and knowledge of his system is what I was searching for. My eight dome security camera system ain't cheap but it gives me the peace of mind knowing I can monitor my home and family any where in the world. John guarantees his work and support. I did have connection issues in the past but John was able to remote login to my system and fix the problem with no charge. On the other hand, if I had a modem or router connection issue, it is not Johns fault that I can't view my cameras over the Internet, so do expect a $150. service call at his discretion. read more

John of Bamboo Communication has recently installed security alarm, video surveillance & video intercom system for my home in the East bay. He and his installer partner completed all 3 systems in just one day and the systems worked beautifully. To me, his price quote for the entire systems was very competitive and reasonable. I had all phone lines discounted during a recent home remodeling. He did above and beyond his duty to test & reconnect phone lines without any additional cost. Two days after the alarm system was installed, the monitoring service detected a weak battery signal inside the alarm system. I called him and he came back to replace it with a brand new battery on his day off without any issue. His service has exceeded my expectation. Dominic N. read more

What a pleasure working with John and his crew. They get right down to business and are always there to help when I have questions. The security system works beautifully. Had an issue with the cameras during a recent blackout and John was there at 7:30 pm to get us up and running again. Thank you so much John for being there when we needed you ...you are a savior!! Good to know the customer service and follow-up is top notch!! Highly recommend! read more

John provided great insight on how to arrange the cameras and setup the network . His service was personalized and Professional. I felt confident I was getting the service I was promised. I would recommend him to anyone thinking about getting a surviellance camera installed at home. 2018 / After so many years ... today when I have problem connecting .. I msg John and he would find time to help me out ! Very good services ! read more

John and his crew delivered on what they promised. They were one of the few companies that actually came out to the site to do an estimate instead of using google maps. Imagine that. The products they use are not your "off the shelf" Costco or Best Buy stuff. This is commercial grade equipment designed to perform. This stuff was not cheap, but the quality that you get from them is outstanding. The picture is clear and there is no lag or picture freezing. I can access my cameras from my PC or remotely on my phone without any issues. I am very happy with the quality of the picture and the coverage of my home. I can stop right there and it would be an average review, but what makes this a 5 star is that John and his team arrived exactly as promised and conducted an installation that was clean and efficient. They completed the installation in record time. That is not to say that it was an easy job. What they had are very competent workers that knew exactly what needed to be done. They did not just drill holes randomly and hope that they find a stud. These guys knew what they were doing and made minimal holes and took great care to not cause unnecessary damage to my home. That's a huge relief for me. The personal support I received from John after the installation is beyond my expectations and quite the bonus. I get all my questions answered from John directly and he has been pretty quick with the response and solution. I did not feel intimidated by this sophisticated surveillance system because John is right there to talk me through any problems. I am very happy with the service and the quality of their work. Thank you John. read more

John installed the security system in our condo building recently. John was professional and competent in his work. When we had to change our router settings a month after he had completed the work, we called him. John came by promptly and did the work without any additional charge. He knows his work very well and knows how to work with a variety of security systems and cameras. He knows the hardware components and the software set-ups also. read more

Long overdue review. We had an attempted break-in and the first question the police officer asked was, "Do you have video cameras?". Well, we didn't, but we do now. I contacted John at Bamboo Communication and he returned my call within the hour. He came and reviewed what we wanted and discussed quality, placement and options. Within a week he and his team returned for the installation. They worked all day, cleaned up after themselves and John patiently set up our iPad's and iPhones to enable viewing from anywhere. John also reviewed using the DVR and monitor to playback, record and save pictures and video. So very happy we went with Bamboo for our camera setup. I recently had concerns about one of the cameras and playback issues. Contacted John, he responded almost immediately and had the technicians contact me. Nothing wrong with the camera...it was user error and they corrected the playback issue. John followed up to make sure they had indeed called and that all was handled to my satisfaction. I have found that the outstanding level of professionalism and communication provided by John is the exception rather than the rule in this day and age. It is very much appreciated and I don't hesitate to recommend his services to anyone in the market for home security cameras. read more

These guys are great. They have a lot of integrity and fixed the work of another vendor even though they don't really work on those systems. Super appreciate when you get guys like this. read more

John was wonderful. He installed a camera/intercom system in my home that is beyond compare. Not only is does he have a great personality, he responds quickly, is very thorough, and explains his work clearly. He and the contractor were very precise and neat in completing their work. John even went above and beyond and made enhancements on my Sonos system. I am very grateful that I found him and will gladly make referrals. Thank you, John. read more

John is awesome. He and his partner have worked on my house several times running telephone, television, network, speaker and sprinkler cabling . He is very professional, reasonably priced and knows his stuff inside and out. Highly recommended! read more

I have to say, I am more than impressed with John's professional touch. I saw his web page and sent him an email. He responded very quickly. Set up a date, came out, and I explained to him what I needed. I wanted to be able to see my kids no matter where they were outside. In front of our home I needed to be able to see up the street and down the street to watch for my son's school bus. John not only set up the 8 cameras I needed but made it possible for me to view all cameras on the TV in my bedroom. To my surprise he did this all in one day. Once completed I used my laptop with the program that John set up for me, and walked the kids outside and showed them all of the cameras. They saw our images as we walked from the side of the house, to the backyard, to the other side of the house, up the steps and along the balcony. This made them feel safer because I could see them no matter where they were outside. What I expected and what I received were two different things. He hates seeing wires so there isn't a wire showing anywhere. Everything is vandal proof. The job looks as if it was done for an expensive office building. The camera setup will indeed raise the value of my home a bit as the entire home is viewable by the 8 cameras. We can now sit inside in the mornings as my son watches TV and I have my coffee and view the monitor and watch for the school bus. I can always see it coming up the street and by the time it gets to our home, we are at the door. He is not cheap, and his work is not cheap, but it is worth every dime. I would recommend him to anyone without fear of them being disappointed. I am very pleased with his work and am very relieved that when we go away on vacation for 3 weeks, I can still monitor my home inside and out and all around every corner, thanks to the fantastic job he did. Thank you, John. If I ever move, I know who to contact for video surveillance. My kids are very happy to play outside in their backyard now. And, my home is now video monitored 24/7. read more

John installed NVR security camera in my house both inside and outside, he did an excellent job, before i approached John i took quotes from other contractor as well and got an item how they are planning to install. John's price and his work is simply great. He showed up on time and stayed for the whole day and completed the work as estimated. Also i asked him to hook up couple of cat 5e outlets in my house, he just did an amazing job. read more

Working with John was fantastic! He came out to my house, provided an estimate for 6 security cams and was able to complete the job all within the same week. He walked through the online set up and application on my phone. Every once in awhile I will text him to ask him questions and he is always very responsive. I even had problems with one of my cameras today and he was out in a few hours to switch it out. What great customer service!!! Thank you John! Highly recommended. read more

John installed some security cameras in my investment property. He was knowledgeable, professional and friendly. He was on time for our appointment and installed the cameras in a short amount of time. When I called him for questions months later, he was quick in responding and was very helpful. I highly recommend him for your security needs. read more

Great, He put em up quick and gave a free quote. Nice work

After reviewing several quotes/proposals from security firms within the bay area, we chose Bamboo Communication to install a surveillance system for our home. Our decision was based on their knowledge, experience with security system installation and positive comments presented by many reviewers from this site. We had lengthy conversations with John on our thoughts and he provided insight to options to consider, while not promoting unnecessary equipment. John was very patient with our questions and responded promptly to them ensuring we had a total understanding of the type of equipment, the proper positioning of the cameras, the installation process in general and expectations. John and his group did a fabulous job installing the equipment. They were thorough, well equipped and timely throughout the installation process. Upon completion, we did an extensive walk through to ensure our satisfaction and was given a tutorial on how to operate the system. He said to call him anytime to troubleshoot a problem or if we had any further questions. We valued his professionalism and service oriented attitude. Bamboo Communication is a well worth considering should you be seeking to install a security system for your home or business. They are very responsive, service oriented and have excellent knowledge of surveillance equipment. read more

I wanted an entertainment system in my house and looked for a guy on craigslist. I called and John picked up immediately and we made an appointment for later that day. I told him what type of system that I wanted and he went through the options with me emailing me prices for different products. John mounted a few TV's in my house and built a custom made a remote to my liking. He was very professional quick and easy to deal with. I would highly recommend John for great service and an overall amazing experience, read more

I called John and was very impress with his professionalism and expertise. I had him installed 13 cameras for my business and now I'm having him add additional 8 and he always takes care of me and very responsive to my questions regardless of the time when I text him about any questions. I strongly recommend him for your next surveillance camera project big or small. Thanks John for all your hard work and for always being a great communicator especially when I don't understand a whole lot about surveillance. read more

I recently made calls on a Saturday to several companies regarding estimates for a security/surveillance camera system. John was the 1st to call back, he made arrangements to come by as soon as possible based on my availability and he had the most reasonable estimate and gave me a break down of what each charge was for. John showed up the following morning (Sunday) at 9am and he gave his recommendations. After waiting a few days to compare other companies, it was obvious that John was the best option for us. We made the installation appointment, he was in and out of the house in just a few hours...it was crazy how fast and efficient they worked. After the install, John walked us through the options, explained the features and helped us get everything working so that we could monitor our system from our smart phones or any computer that had internet. The entire process was fast, clean, efficient and a bargain compared to what other companies were trying to charge. He even came back in the evening to fine tune the cameras and has even emailed to make sure we haven't had any problems or have any questions. Thanks John!!!! Pros: everything Cons: nothing read more

John helped wire my 5,000 square foot office with 12 cameras. He came promptly to give the estimate, arrived on time for the installation, and did an excellent job. His work is very precise and he pays huge attention to detail. His work is very clean looking and he is an expert at hiding wires. His rates are competitive and he definitely knows how to run wires right the first time. I highly recommend Bamboo Communication because they are extremely professional and honest. read more

They are not an authorized dealer for the products they sell like they claim to be- voids all warranty from manufactures. Buyer beware.

We agree with all the five star reviews! John installed a security camera system for our townhouse last week. It was a difficult installation as our home has 3 stories with the modem/router on the top floor and the camera dvr on the bottom. Our layout required wifi to be used and the existing system was inadequate so John recommended an eero mesh system to beef up the wifi and once he installed that the system has been working great. We're especially impressed with the clean and minimally invasive installation - very professional!. If a problem arises, John will suggest not one, but several solutions. We highly recommend Bamboo Communication. read more

Call and left a message and never received a call back. The responses show great customer service but I have not seen it

John and his team installed a 4 camera NVR surveillance system in my house. He is very knowledgeable and customer focused. John understood my needs; offered good recommendations; and installed a high quality system. The installation went extremely well and a couple of follow-up questions were answered quickly and effectively. I highly recommend Bamboo Communication for security needs. read more

While we didn't actually end up having to hire John to do any work for us, I am compelled to write a review for him for generously taking the time to provide his expert advice, for his honesty, and for and being an extremely nice guy. Our issue was simple. All our Comcast services suddenly stopped working and the incompetent Comcast tech that eventually arrived basically told us that it was our problem because their signal outside was good and there must be something wrong with the coaxial cable network inside our house. Despite my doubts about this diagnosis, Comcast told us we had to hire an electrician to come fix things before they would send anyone out again. Enter John to save the day. He answered our phone call right away, and having previously worked for Comcast, he immediately told us that this was total BS and that the Comcast tech's excuse of not being able to find where the cable goes into our house was unacceptable. He quickly suggested some places to troubleshoot and gave us some strategic tips on how to force Comcast to come back to fix their problem. He even had us text some pictures of the cable lines going into our house so he could help. John also told us we could ask Comcast to send a senior tech who knew what he was doing. Turns out the first tech truly was incompetent and wasn't even looking at our cable line but our neighbor's. The next guy who came out found the issue and fixed it in 5 minutes. Even though John could have come over and charged us, he was honest in telling us that this was Comcast's responsibility, and he took the time to chat with us and provide guidance all for free. He even followed up to see whether Comcast eventually fixed the issue. If it weren't for John, we'd probably still be getting the run around from Comcast. Thanks John! read more

My car was stolen in front of my house several months ago and we decided to get a security system, spent many days looking for a quality company who would show up when promised and do a good job for a fair price, I am impressed with John an his team, on time, no mess and quality installation. read more