The price increases without any notice. My service more…read morethan doubled and you're unable to talk to a customer service representative on the phone

Hooray. I finally cut the ties with this overpriced monopoly (used to be). Just the worst customer…read moreservice ever. Good luck getting a live person on the phone. Long wait times and I got a call back in 2 days which never happened. The final straw was they removed Bay Area Sports Station (720 on my channel lineup) to their new premium package, I sat down to watch the Warriors off my DVR a couple of week ago and like no program on. Got a message that it requires an upgrade to the new premium package. WTF? It's $35 more dollars a month. So, that puts my monthly bill at a new high level. Nope! So, after 35 years, I cancelled my entire Comcast service. I now have AT&T fiber optic for the internet and am happy to be using You Tube TV for all my favorite programs and channels (oh yeah, you can pick and choose on You Tube TV exactly what channel you want. Like Comcast made me pay for the Chinese Channel, Telemundo, QVC and a hundred other channels that I never watched). Love the You Tube TV interface. Has unlimited DVR in the cloud. Fast forward function works well to skip the commercials. And, I am paying about $100 less a month than the Comcast service. I went directly into the Xfinity office to make the change as you will most likely never get a live person on the phone. Run, don't walk, and get rid of Comcast. They will not be in business in 5 years anyway.

This company is now TP-Link…read more I needed my camera system installed right away and the technician, Dustin Jolin came out within the hour, identified the issue with my service and resolved it within minutes Dustin was polite, professional, and very knowledgeable. I highly recommend this Internet service

EDIT: Thinking about this further, they pulled service from neighboring Bay Farm community. My…read moreguess is this company might be headed for bankruptcy or restructuring. They must have laid off most of their support because literally no one picks up the phone or responds. When things are working smoothly, everything is great. When they aren't, expect ZERO customer service. You call them, you get voicemail. You leave a VM, they don't call you back. You email them, do not expect a response. Do you have an important Zoom meeting or classes your kids are missing? They could care less. You can email, call, tweet, text and NONE of it matters. No explanation regarding multiple outages, intermittent service, low speed, no internet. They will fix it when they fix it and not care about calling you back, apologizing, or bothering with your concerns.

Spent a "good" hour today with "Teonna" at this Xfinity Store to revise and update my TV &…read moreStreaming service (that wasn't completed as requested and expected via Xfinity Online Support)...mainly to make sure I was getting channels I actually watch, as well as to reduce the over-all amount of my monthly Xfinity charges....in 25-words or less...."she's an ANGEL sent from above"....Mission Accomplished....5-stars for her...!!! Teonna was a pleasure to work with, so knowledgeable with great personality and communication skills; I've actually been very fortunate here in this store with ALL the reps who have service me (see my previous comments)...!!! Going forward, I will make a "store visit" my FIRST option with issues that require attention...in the past, I thought it was more convenient via online Customer Service...and in my honest opinion, it's NOT...their A.I. Virtual Assistant SUCKS and is a total waste of time....Live Chat is a slight improvement, a phone call, just slightly better....BUT nothing compares to a "live, in-person service rep" if you can have one as exceptional as Teonna...."Thank you" for all your help today...you ARE "the BEST"...!!!

I had a very disappointing experience at this Xfinity Mobile location. I walked in with just two…read moresimple questions, and while I was in the middle of asking them, the employee (a Hispanic male) abruptly got up and walked toward the front to check in people who were just walking into the store. He didn't acknowledge that I was already being helped or excuse himself--he just left mid-conversation. It felt very dismissive and rude. On top of that, the store was extremely loud and felt unorganized, which made the experience even more frustrating. I ended up walking out because I didn't feel valued as a customer. Basic courtesy and communication go a long way, and this experience fell short.

Started out well. For the past few weeks there service very intermittent. Systems have been going…read moredown on and off. Called them for help and they purposefully dropped my call and never resolved my issue. Their service was still good when they were Webpass but when they became big and Google, their customer service has declined.

Our whole building of hundreds of residents have lost google fiber connection for 2 full days. They…read morecan't even send a technician for another 2 days. I wasted almost 2 hours on tech support with them. If you need internet for work, stay clear away. I literally haven't had internet problems like this since the early 2000's. If you can choose a different provider, I would highly recommend.

They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

Been with Sail for 5+ years now. I'm getting the advertised speed and reliable service. They do…read morescheduled maintenance once in a while, but it's very late night and hasn't been a big deal. I kept hoping one of those updates would mean a speed bump, but not yet. I did see another review where someone mentioned almost 1 Gbps up and down -- guessing that's not residential. Would be nice if those speeds made it over here.

Mack is an awesome tech and will go above and beyond to solve any issues that you may be having…read morewith your computer without putting a dent in your wallet. He is very responsive and wants to make sure that you are satisfied with his work.

From the owner: Computer Installation * Virus Removal…read more* Network Services ** Virus Protection * Spyware Protection *Remote Desktop *Setup and Managing Servers Upgrades: * Hardware * Software * Memory * Drivers * Motherboards * CD/DVD-ROMs * Keyboards * Mouse * Music/Documents * Pictures *Updated from Internet

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

Been with Tekify for almost half a year now. 97%+ it's reliable and has no issues - which is miles…read moreahead of Xfinity. The Good ° $65 a month, no guessing ° More reliable than Xfinity ° Better Customer service than Xfinity & AT&T - You can reach them by text and they respond back quite quickly ° Easy & clean installation ° Upload speed is amazing! I'd only get 6-14 Mbps with Xfinity, so 90 Mbps is a huge upgrade for streaming The Bad ° The wireless point to point isn't blazing fast. Average 315-420 Mbps - Only really felt when gaming or updating The Ugly ° Not Tekify's fault, really it's largely the whole bay area, but no fiber option at my old house and at my new house ° Can't service a lot of friends I've recommended because of trees blocking line of sight Xfinity had better speed overall but I was always guessing what I'd get from day to day and it would always randomly go down. For half the price and better reliability and customer service, Tekify is a much better value!

We were getting more and more frustrated with Xfinity internet due to outages and rate increases…read morewithout notice. We did a ton of research before going with Tekify. We worked with Ryan, who was able to answer all our questions. Their monthly rate is 1/2 what we paid for Xfinity. It's only been a week, but our internet has not dropped once. Moises, the installer, arrived on time and did the entire installation himself in about 4 hours. He first set up a temporary antenna to check the download and upload speeds. Our speed was even better than what they had quoted. Once the antenna was set up on our roof, a cable is then connected to an outlet in our house. Once we set up our routers, everything worked seamlessly. Moises didn't leave until we confirmed that all of our devices were connected. If you live in the Fremont or neighboring areas, I highly recommend Tekify for your internet service.