[[HIGHLIGHT]]I had a very disappointing experience at this Xfinity Mobile location.[[ENDHIGHLIGHT]] I walked in with just two simple questions, and while I was in the middle of asking them, the employee (a Hispanic male) abruptly got up and walked toward the front to check in people who were just walking into the store. He didn't acknowledge that I was already being helped or excuse himself--he just left mid-conversation. It felt very dismissive and rude. On top of that, the store was extremely loud and felt unorganized, which made the experience even more frustrating. [[HIGHLIGHT]]I ended up walking out because I didn't feel valued as a customer.[[ENDHIGHLIGHT]] Basic courtesy and communication go a long way, and this experience fell short. read more

Very disappointing experience at the Xfinity store. The store manager was extremely rude and unprofessional. Instead of helping resolve my issue, he raised his voice and made me feel like I had done something wrong. [[HIGHLIGHT]]I felt disrespected and almost pushed out of the store rather than treated as a customer.[[ENDHIGHLIGHT]] I came looking for assistance, but the staff's attitude was unacceptable. [[HIGHLIGHT]]Customers deserve to be treated with respect, even when there is a disagreement or billing issue.[[ENDHIGHLIGHT]] Based on my experience, I would not recommend this location. read more

Given past experiences at other Comcast location, [[HIGHLIGHT]]this specific location is very friendly and fast.[[ENDHIGHLIGHT]] Store is very updated, modern and clean. Staff is nice friendly and polite. Very professional. [[HIGHLIGHT]]Gave me all the information I need and got the account done fast.[[ENDHIGHLIGHT]] read more

Finally trying Xfinity, will update the review if we need the home service/wifi. Quality/Quantity - Ordered online and their other location was out of stock, so my daughter chose this location for equipment pick up. After a 10-15 minute wait (very busy location, but plenty of employees) we got help and were able to pick up the equipment. Then they made us an amazing cell phone offer (they use Verizon's towers), but I will need my current contract to end before even considering it. The goal was to self install the router/modem (and failed, my fault). After taking apart the property to find the wire, we gave up and ordered the $100 in home service. And of course, I should have found it... The wire was tucked in the back of the wall box, I should have stuck my hand in what I thought was an empty box. Wasted $100, my fault. Product offerings - Internet, TV & streaming, mobile, home security and Comcast Business. Atmosphere - Decent size location. Plenty of mall parking, got a space up front. Open 7 days a week from 10am to 7pm. Service - Good, both in store and at the property. If my daughter gives me their business cards, I will update the review with names. I believe the sales person was Johnae...? Price - $35 a month for minimum wifi service and a modem lease. $100 for a technician to come out and find the wire that I was too lazy to dig in and pull out... Owner Comment - Congrats on your success since 1912; what a history. 1912 - Universal is founded, yes the movie company. 1926 - NBC is founded. 1963 - Ralph Roberts Founds Comcast. 1972 - Comcast IPO. 1989 - Sky Founded in the UK, UK's first satellite TV. 1997 - Microsoft invests in Comcast. 2002 - Comcast acquires ATT Broadband. 2003 - Investment in QVC. 2006 - Comcast Business. 2008 - Project Infinity. 2016 - Netflix launches on X1. 2016 - Acquires DreamWorks Animation. 2022 - Comcast and Charter form Xumo. read more

See all

Goodbye xfinity it's been real, we had fun but we've grown apart. You just didn't hold up your end of the relationship. Up to recently I have had xfinity internet and mobile. I signed up for this when I got rid of Verizon due to their price gouging wallet draining price. Initially the package had a bundled price with internet and mobile. Once that ended internet went way up to the tune of $110 a month. After dealing with that for too long I finally called in to cancel or check on a different rate. The agent said I could get 1 gig service for $51 so I signed up. Like speed more than half off, what could go wrong? When it seems to good to be true it usually is. And it was. Wireless speed on phone and computer were slower and even slower on computer when using an ethernet cable. [[HIGHLIGHT]]After a few phone calls I was told everything is working great. You have 1.19 gig at the gateway. Great but slower than what I had before to my devices.[[ENDHIGHLIGHT]] My partner had the same issue. She even had a technician come out and swap the gateway and still crap speed to the point many web sites timed out. She recently called to switch back to her slower plan that was actually faster but the price was going to double!!!!! Help me make sense of this craziness. Well I switched to Sonic Fiber and it is the shiznat. Wifi clocking in at 1.4 gig and on the wire faster. Also latency is so much faster. Not a big deal most of time but for what I do it is very important. It was good while bundled but this new speed they have is a farce. read more

Walked I. Right away greeted. Right away seen and helped out. Excellent service. He even suggest home security. I was very pleased with this young man. I promised I would not forget his name and I did. I want to say Damien. When I look at my receipt I will edit post. I had just gotten off work exhausted. All my needs were met. I was greeted. I was asked how my day was going. Very great team today thank you. January 31,2023 Tuesday. Equipment returned. A sales made. Security cam area $20 a month nice. read more

I've come here a few times to return some equipment every time Comcast does an upgrade. When you enter the store, they get your name, and call you rather quickly. I had some cable boxes I had to return when Comcast shipped me some new ones. So, the process was pretty quick and easy. I also confirmed my billing price as I returned an extra box this time. This store is located in the Fruitvale Station Shopping Center in East Oakland!! read more

See all

This place has really gone downhill fast. I came by to dropoff equipment and there's about 15-20 ppl ahead of me. There's 1 Manager helping people, and the security guard is keeping the waiting list in his head. I called the Xfinity 1-800 number, and there's a way to return equipment via UPS. Don't waste your time coming here. Good news- there's a Popeye's Chicken nearby read more

Xfinity Store by Comcast - Hurry up and wait - Internet Service Providers Near Me - Oakland, California

[[HIGHLIGHT]]Spent a "good" hour today with "Teonna" at this Xfinity Store to revise and update my TV & Streaming service (that wasn't completed as requested and expected via Xfinity Online Support)...mainly to make sure I was getting channels I actually watch, as well as to reduce the over-all amount of my monthly Xfinity charges....in 25-words or less...."she's an ANGEL sent from above"....Mission Accomplished....5-stars for her...!!![[ENDHIGHLIGHT]] Teonna was a pleasure to work with, so knowledgeable with great personality and communication skills; [[HIGHLIGHT]]I've actually been very fortunate here in this store with ALL the reps who have service me (see my previous comments)...!!![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Going forward, I will make a "store visit" my FIRST option with issues that require attention...in the past, I thought it was more convenient via online Customer Service...and in my honest opinion, it's NOT...their A.I. Virtual Assistant SUCKS and is a total waste of time....Live Chat is a slight improvement, a phone call, just slightly better....BUT nothing compares to a "live, in-person service rep" if you can have one as exceptional as Te[[ENDHIGHLIGHT]]onna...."Thank you" for all your help today...you ARE "the BEST"...!!! read more

0 stars. This is not about a store, this is about service from Xfinity Comcast. They are pathetic. [[HIGHLIGHT]]I cannot get a voice on the phone, I cannot get decent tech help no matter what I do.[[ENDHIGHLIGHT]] I pay $350+ a month for home internet and TV. I haven one right now. [[HIGHLIGHT]]Unless I get a tech here in hours I am dropping my entire package.[[ENDHIGHLIGHT]] No stars. read more

[[HIGHLIGHT]]The Manager here was extremely rude, boasts that he's worked for an xfinity shop for over 10 years, and literally has 0 basic customer service and communication skills.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My advice is to LISTEN first and try to understand, look into it, and then help, kindly.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Especially when that customer is coming in because of mistakes xfinity caused in the first place leading to fraudulent charges.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Gaslighting and raising your voice at a customer in this scenario is wild.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]tribble customer service, I don't think they know what they are doing[[ENDHIGHLIGHT]], and [[HIGHLIGHT]]the rasta manager is the worst and have bad temper and rude to customers[[ENDHIGHLIGHT]], [[HIGHLIGHT]]no wonder why they have low rating, never going to that store again[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Can improve by actually listening and helping customers.[[ENDHIGHLIGHT]] Stop pushing bad package deals. [[HIGHLIGHT]]Seems like they are just trying to meet sales quotas.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]These guys are great.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Super easy to talk to and super friendly.[[ENDHIGHLIGHT]] Just another happy customer reporting. Definitely would go back again if I have any issues. read more

Billing mistakes are common and repeated. Will not refund their mistakes. I disputed their double charge and now they are trying to charge me a late charge for them double billing me. [[HIGHLIGHT]]Customer service is the absolute worst.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I'm stuck with them due to my HOA but I'm not paying for their screwups, dishonesty and rudeness.[[ENDHIGHLIGHT]] Not even one star. More like negative five. read more

[[HIGHLIGHT]]A sales person assured me that giving them my credit card was just a formality for a cell phone and internet service I was not signing up for.[[ENDHIGHLIGHT]] Then realized it was not true, Xfinity won't give back $200 they took from my credit card I never signed up for. read more

Xfinity had notified me via email and billing statements that the internet plan was going to expire, so I booked an appointment to find a new internet plan. I arrived a little late but it wasn't too crazy busy so I was able to be seen immediately. I was assigned to Laurel, who is super friendly and enjoyable to talk with. It's great to have someone to relate to besides having customer service alone. He listened to request, explained the changes on the plan, and answered all my questions. Normally I dislike going out to run errands but this is one of a few I look forward to. Got my new internet plan updated. Had all my future iphone questions answered. Always happy to be back again! read more

[[HIGHLIGHT]]We always have a very pleasant experience here.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Everybody is nice but especially Lerrell today was very impressive.[[ENDHIGHLIGHT]] I am always skeptical when I hear "a good deal" He is a very nice young man who knows a lot about how stuffs and on top of that, he is thorough and nice. Hardworking. Warm hearted individuals like him is not easy to find these days. [[HIGHLIGHT]]He made our day today.[[ENDHIGHLIGHT]] read more

4-stars for the great service we got from Dejoun! We came in on a Tuesday afternoon and it was pretty busy, the guy that checked us in put us down for Spanish speaking service when we told him we had no preference, so when I noticed several people that came in after us got called ahead of us, I went back to the check in desk and thankfully was assisted by Dejoun. When I told him what happened he immediately stepped up to help us removing himself from the check in desk to help us with our issue. He honestly made it up for us. Very grateful for the great customer service. Only taking one star off for the guy who made us wait an extra while for checking us in wrong. read more

[[HIGHLIGHT]]Xfinity has a horrible method of getting a hold of a human, it's close to impossible.[[ENDHIGHLIGHT]] Anyhow [[HIGHLIGHT]]this location is busy, made an appointment and still had to wait.[[ENDHIGHLIGHT]] The music was on super loud and of course it was rap, which honestly for a business is pretty distasteful. It wouldn't be that bad had it been at a level for normal people, but to walk into a crowded store with loud rap music is tacky and stressful IMO. Maybe the manager was out that day, either way that was a bad look for Xfinity regardless it its east Oakland, not every customer likes that type of music. read more

I recommend the store, not Xfinity. [[HIGHLIGHT]]I got great customer service from Mariah on Friday, Sept 5, about 4:00 pm.[[ENDHIGHLIGHT]] She lowered my monthly bill by $45.00, [[HIGHLIGHT]]she made an appointment for me to have a Xfinity come to my apt on Sunday[[ENDHIGHLIGHT]] and showed me how to get good deals in the future. She also figured out that the problem was an old cable box. [[HIGHLIGHT]]She was very helpful and nice.[[ENDHIGHLIGHT]] Xfinity is another story. They need to dramatically lower their prices. I'm seriously thinking of getting Apple TV. read more

[[HIGHLIGHT]]Just had a very unpleasant encounter with their assistant manager Brian. With what should have been a simple interaction during check-in he was rude, condescending, and even hostile toward us.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My daughter and I were really taken aback by the situation.[[ENDHIGHLIGHT]] Maybe we caught him on a bad day? We will not be returning to this location. read more

Let's be clear, Comcast is the worst but so are all the ISPs! But in terms of my experience at this store, they've been all good. I was with AT&T for both mobile and internet for many many years. The fastest internet that AT&T had available in my area was only 50 Mbps. Whereas Xfinity claimed they could offer 1 Gbps aka 1000 Mbps, just a casual 20x faster than AT&T. So I finally made the switch last month. I first came in Tuesday 12/29/20 around 4pm. I was lucky there was no line at that time. I think a line developed around 5pm, so try not to go during rush hour and go earlier in the day if you can. On that day, I signed up for Xfinity WiFi. You can also do it online or over the phone, but there was an issue with the previous tenants of my place and Xfinity said I basically I had to go in person to resolve the issue. It was pretty quick and easy to get set up. They take COVID and social distancing seriously, which is nice. They have a limited capacity of how many customers can be in the store, and everyone else is in a social distance line outside. There are plastic screen dividers between each team member and the customer, and also between two customers being served next to each other. They will always try to sell more to you lol I have been told they get commission for adding mobile to your internet plan. I was open to the unlimited mobile plan because it was much cheaper than my current AT&T unlimited plan, and they had promotions at the beginning of the year for a prepaid Visa giftcard, so I decided to go all in! My phone wasn't unlocked however so we couldn't get the mobile part done on that day. I walked away with an Xfinity goodie bag with the router/modem (combined, 1-piece) and this thing called Xfinity Flex that you can connect to your TV to stream things, kinda like a Roku or Amazon Fire Stick. I was able to set it up when I got home. The only thing that threw me off was the Coaxial cable - my old router didn't use this so I had to find where that thing was at my house lol. They have a handy Xfinity Gateway app to set up the WiFi, and it's really easy to use. They also have a Mobile and Stream app. In terms of mobile, I was told Xfinity uses the same towers as Verizon- so I believe switching to Xfinity mobile is comparable to switching to Verizon lol. About a week later, I came in to get the mobile deal. They had all sorts of discounts and promos going when I went, so definitely check out their website in advance to see what promos they got going before signing up with them! I got a new phone when I switched over and got a discount on the phone. I wanted a white iPhone 12 with 128 GB, but they did not have that phone in stock. The guy helping me had to order it, but then the system was down, lol. He called a few hours later and we were able to complete the transaction over the phone. I then got the phone mailed to me, and was able to activate the phone myself at home. Overall, the experience at the store has been good, I have no complaints! read more

See all

Last week my husband and I became so frustrated with the service we were receiving from DirecTV. Ever since DirecTV merged with AT&T, the quality of their service went south. My husband had to reboot three times in a three hour period in the morning (August 5) because the TV kept freezing up on a program we were watching. Oh, the frustration involved with this repetitive freezing up. It was time to yank the chain and discontinue as a subscriber. Our neighbors across the driveway recommended Xfinity. We even have a neighbor down the street with Xfinity. Both neighbors have been with Xfinity for several years. Thus, we paid Xfinity a visit to find out about their service. Perla Jimenez was the employee who assisted us. She was helpful and cordial. We were content with her customer service. I held off writing this review because I wanted to see the quality of service the technician would perform in setting us up with television, internet and telephone services. Joey, the technician, was pleasant and engaging in conversation. He did an excellent job in installing the equipment. Finally, we are satisfied that our TV has not frozen up while watching a program. The rating is 3.5 stars rounded up to 4 stars. read more

See all

Customer Service is so important and this store knows how to find good workers. I'm so happy with the customer service I receive each time over the phone from Lerrell Grayson!!! I never had to come into the store to fix my problems. He has always been able to get my problems fixed! He's so professional, polite and you can tell he's talking with a smile on his face! Thank you Xfinity for always providing over the top, best, amazing and extremely excellent customer service! I'm one happy customer because you guys have a great worker like Lerrell Grayson!!! read more

The service is good but the prices are ridiculous!!!!!!! The store is unorganized and people are just sitting all around like as if this is the dang DMV !!! Most people coming in are returning their boxes just like me... tooo many streaming services out there to go broke over cable...the staff that helped me was very friendly !!!! read more

[[HIGHLIGHT]]Pretty quick customer service everyone very nice[[ENDHIGHLIGHT]] , but [[HIGHLIGHT]]I would still like to a live person without those wasteful promos which has nothing to do with what I need.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Xfinity has a billion dollar company and you tell me they can't hire more re agent SMH come on now[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Fast and efficient as well as the customer service rep is as friendly[[ENDHIGHLIGHT]] ...this is the store to go through

I really have had some great experiences with the staff there. Everyone is polite, still, and willing to help. Giovanni and Damani actually helped me with first class services. Will do more business with them read more

I honestly think Comcast is the worse company in history. Most people that work there are liars and don't do anything they say they will. Anything to make a sale and then hours of ur time taking down names and nothing, absolutely nothing done. I hope xfinity the whole company shuts down read more

Wow, started new service and came to pick up equipment, in and out in 10 mins. Everyone was nice and friendly, super efficient. Tamara helped us set up a technician. Completely blown away compared the the 6 hours I spend on xfinity chat trying to set up service. Big thanks for this Comcast Location, my faith is restored in Comcast, thanks Tamara! You are awesome and amazing at your job! read more

This is one of the better locations quality of service wise. If you have never been here before, it's sort of hidden inside a small shopping center. Your phone app will tell you that you have arrived. But to find them you need to drive past several other businesses. There are ample parking spaces. Also they only allow a certain number of customers inside the store at any one time. If you can try to go there when they aren't super busy to avoid long lines. I wen by there today in the rain, there was only one person in line. this store is always well staffed and organized. I'm not sure what the 2 1/2 stars are about, I had excellent service. read more

Xfinity is the worse place to get any services, it took them 2 months to come to my place then they charge me and had me on the wrong plan. [[HIGHLIGHT]]Too much confusion with them[[ENDHIGHLIGHT]], try monkeybrains has great internet service read more

I had to take my mom to the store because her Comcast was disconnected and she couldn't log into her account online. [[HIGHLIGHT]]We were greeted right away.[[ENDHIGHLIGHT]] Nice and clean store with plenty of parking. Lerrell was very helpful and patience in addressing all of my questions; from getting my mom account reactivated, to showing us how to use the kiosk machine and adding me as Manager so I can help managed her account. read more

Got a charge for $120 for "unreturned equipment" and Comcast won't do anything about it or refund the money taken out of our account. My husband took it to this location and handed it to a worker, yet we got this charge along with the inability to make it right on their end. I spent a hefty amount of time on the phone which is annoying in itself. I'm highly disappointed and would not recommend Xfinity/comcast to my friends. read more

This store is absolutely horrible Xfinity as a company is trash but this store is even worse whoever the manager is or whoever Anthony doesn't need to be employed with this company he talks to you in a belittling tone like you're stupid or something I made a payment and I show it coming out of my bank account but Xfinity cannot find my payment and have no history of the payment and they deactivated my phone this by far has been the worst cell phone company I've ever dealt with I hate this store read more

Please don't trust Xfinity. I've been a loyal customer for over a decade. I'm paying 150+ for internet alone and it is so spotty. I should get minimum 1gbps but I only get 200mbps on average. Insane! It's a scam. I'm thinking of switching to sonic this is ridiculous. My internet drops now once a day where I have to restart my BRAND NEW router. Wow. Xfinity has never delivered for me. Zero stars if I could. read more

5 stars for the staff at this location! First let's get one thing straight....Comcast is a horrible company. I just switched all of my services away from them. That being said I had to go into this branch to get some information for my transfer. I tried calling into the call center to get the info and it said it was going to be a 1.5-2 hour wait for a rep. Tried using the online chat and it wouldn't even connect. Tried the call back service and no one ever called. Tatiana was the one that helped me today and she is an absolute angel. She went over and above to help me resolve my issue and couldn't have been nicer. And it got me thinking about all the other visits I have had to this branch in the last year. And every employee I have encountered here have been absolutely wonderful! Excellent service! And these poor employees deal with a lot of BS and rude people. They all deserve a raise! If the call center customer service was this good they would not have lost business. Thank you to all the staff at this Oakland office! Keep it up! You are all terrific! read more

This company is very unprofessional should be boycotted employees are un knowledgeable have you on hold then hang up act like they're doing their job while on phone all a bunch of bull-s I have waited over 3 hours on hold for a supervisor I have screenshots horrible service Minus 1 star they need to go out of business read more

See all

Xfinity... Xfinity... Xfinity... le sigh (looks to the heavens above). You have dominated the cable and internet industry for decades. However, customer satisfaction and service isn't your strong suit. Perhaps it's for this very reason. Options are slim. You now provide mobile service as well. Awesome!! Let's start with the absorbent wait times on the phone and in person. After going in person I feel that experience trumps the phone experience. Customers can wait close to an hour or more just to be helped by an Xfinity associate. There's a movie screen size TV but NO RESTROOM for customer use. I believe a restroom for customers is a necessity over the TV. Have you thought about the young children who are with their parents, pregnant women, incontinent bladder people? I was told by an associate Popeyes USED to let your customers use the restroom. Uuummm... Hhhmm... They shouldn't have to. Why is that acceptable to you? The purpose of my trip was to establish mobile service as it is cheaper than my current provider and you just so happen too, Xfinity gets service through my current provider but offered at a lower price point. The sales associate who helped me with the transfer was very helpful and knew her job duties well. At the end she offered her card with her business cell for a more personalized experience. This stood out to me and made me feel my business with them was valued. Unfortunately, the first time I reached out it took over 24 hours for her to respond. I gave the benefit of the doubt as I know it's a process going over service plans and establishing or transferring service. The second time I reached out, crickets . No response whatsoever. Now, I'm confused why I was given her business card and told I could contact her directly for assistance. It's been two weeks without a response. My free Peacock Premium was somehow removed when transferring internet service from one address to the next. No explanation why it was no longer free. I was told I could pay at a discounted price as an existing customer. Inside the app that price doesn't exist and the sales rep hasn't gotten back to me. I refuse to pay for cable. I don't watch that much tv or programming. I haven't paid for cable since 2012. Internet will suffice. Millions of customers are supporting you Xfinity. Can we receive support in return? Some customer appreciation. read more