Thought I should update, especially for those in SF and South Beach/SOMA area. Service remains solid, with occasional maintenance or unplanned interruptions (thankfully largely outside of work hours). I think the value is still good for the speed and consistency (also discounted if you sign up for the full year), however I would be remiss in not mentioning their are now other fiber internet service providers. In particular "Sail" has been advertising heavily in our building for which I've also heard good things. If you do decide to sign up for WebPass, here's a referral link for a month off: https://webpass.net/signup?code=jerry-107147 read more

This is about their customer service. I needed to transfer the internet service to new tenants of a building I manage. After several phone calls, support tickets, & online chats, it still never happened. Every follow email/phone call/chat resulted in like the previous requests never existed and I had to start all over again. AND the new tenants even spent 8 hours on the phone with them trying to set up the transfer. My last conversation with them resulted in me telling the I would never use their service again and will never recommend their service to anyone. For such a big company, I am disappointed in their customer service and lack of help. DO NOT GET GOOGLE FIBER WEBPASS! read more

While the service is reliable, the support is complete trash now. They'll do anything to get you off the line, mostly in the form of lying about calling you back, lying about fixing it soon, or lying about lying. Don't give these assholes your money any more ... alternatives exist. read more

Started out well. For the past few weeks there service very intermittent. Systems have been going down on and off. Called them for help and they purposefully dropped my call and never resolved my issue. Their service was still good when they were Webpass but when they became big and Google, their customer service has declined. read more

Our whole building of hundreds of residents have lost google fiber connection for 2 full days. They can't even send a technician for another 2 days. I wasted almost 2 hours on tech support with them. If you need internet for work, stay clear away. I literally haven't had internet problems like this since the early 2000's. If you can choose a different provider, I would highly recommend. read more

Over the past few months web passed has done nothing but disappoint. In fewer than two weeks we had two outages longer than 12 hours. Online customer service is usually pretty responsive, but they're excuse was unsatisfactory. Apparently a PG&e power failure on a local residential building knocked out service for hundreds of users in my very modern complex. After the second 12-hour outage, I informed web pass customer service that I would be prorating my next bill to compensate for my need to sign up for an emergency internet service during their outages. The customer service agent redirected me to their terms of service indicating that they are under no obligation to compensate me for prolonged outages. During the webpass outages, AT&t, Xfinity (The single worst utility provider on the plan) and the newcomer monkey brains was up and running. This afternoon I discontinued my web pass service and started a new lower cost same speed service with another provider. read more

always amazing. we have had webpass for about 10 years - many of those years I was working from home, and I think the longest outage we had was 2 hours ONCE during that time! I mention this because we recently moved, and GigStreem was included in our rent, so I tried it for 2 months... THREE OUTAGES in less than 2 months!! and i'm not talking about an hour here or there - if it rains, the Wifi goes out for 1-3 DAYS! it was shocking... Anyway, during the third outage I set up an intsallation with Webpass and got that up and running quickly and efficiently (before GigStreem even restored service!), as their setups always are. we have moved 3x within the building so webpass has been out each time - always on time/ early and with excellent communication from the rep arriving. I can't say enough good things. I forgot what it was like to have quick responsive internet again lol it feels like such a luxury at the moment after all of the loading gears and error messages from the last 2 mos. read more

So far so good. The install appointment was a specific 1 PM time and the tech was a little early and asked if that worked for me. Set it up, answered my questions, and headed out in 5-10 minutes. He was very polite and pleasant. The service I was promised is 200Mbps symmetric and I'm getting about 310Mbps symmetric. Either is beyond my needs and the super fast upload is fantastic for photo and video uploading as well as the video conferences I'm part of all the time. read more

After leaving a company that is regularly named as one of the most hated companies in the United States, just a hint, it starts with X and ends in finity. After leaving that lousy company and their shenanigans and hidden fees, it's refreshing to have great super fast internet service. Webpass which was bought by Google; so now they are often referred to as Google Fiber by Webpass provides fast internet service to large buildings, usually condo buildings with a lot of units. I don't believe it has reached single family homes yet, but if they ever do, I would recommend their internet service to everyone. For fast internet without the games and extra fees, Google Fiber by Webpass is the way to go. read more

If you want low ping for gaming this is not it. I have videos of games having issues that I never recall seeing on my old provider. And when I've called they've not addressed the issues, saying it's all fine on their end. My Internet is down for the third time this week as I type. So you can decide. Beware. read more

I was extremely excited to leave Xfinity for Webpass. Unfortunately my excitement was quickly tempered by a 15+ hour outage that happened within a week of the service setup - still have no idea why it happened. I thought it was a fluke. Unfortunately, my service is currently not working. Second time in 3 months. It's been over 9 hours and there is no sign it will be restored by the morning. Take note. If you work from home or if you feel like an 8+ hour outage is unacceptable for internet. Look elsewhere. Webpass doesn't seem to care that Internet is a critical service, and is by far the most unreliable service I've used. read more

Webpass - Second service outage. 9 hours and counting. Service has no estimate time it will be restored. - Internet Service Providers Near Me

Free promo code below! Do it! I was skeptical of any hidden fees but there are none. It's a legit flare rate. Whatever was advertised is what you pay. No bs. Fiber internet at a discount when compared to AT&T and Xfinity after fees, Wifi extenders and equipment rental. Trust me. It's worth it. With the Internet of Things these days, a lot of devices use Wifi and more Mbps can support more devices. You can get your first month free regardless of when you see this post using the referral code below. Yes, you read that correctly. Get that one month free after you move-in and save yourself some money. I had an awesome technician help set up my router in a few mins. I recommend you download the Google Home app before your install and know where the internet closet is located to assist the tech. It should be a large white kennel. Again, feel free to use my code below. Thanks for reading this far. Free Promo code for one month free (Regardless of when you are reading this): teminiro-108256 read more

Webpass - All set up! - Internet Service Providers Near Me

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We opened an HOA account in October 2024 and was told it would be free since this was for the HOA. We were still charged $750.00 and it has now been three months of blaming different departments and escalation but no refund. Hours on hold and being lied to for months. Beware of google webpass there is no accountability and only pointing fingers. I regret deeply signing up for webpass and believing the lies. read more

Inconsistent internet service and very poor customer service. In the 5 months I have lived here, this is the 4th time WebPass, Google Fiber, GFiber (whatever they prefer to be called) has gone down. This time, we have been without internet service for 20 hours and we have called the customer service multiple times. Their customer service personnel have told us lies about WebPass technicians working with our building's engineers to restore the service. It's a flat out lie. No one in 20 hours has contacted the building management here. We are the managers of the building and all phone calls and requests for access must come through us. I absolutely do NOT recommend WebPass! read more

Ever since being acquired by Google, getting help from technicians has become extremely difficult (on the phone for 30mins w them, and they refuse to send anyone to check the internet issue unless I get a wired connection device myself to test. The internet experiences outages every month and has become very unstable. read more

Webpass used to be great. Ever since they got bought by Google Fiber, the service and support has gone downhill. One example, Google Fiber advertises that a Google Wi-Fi router is included as a standard feature with all plans. Not a promotion, not a limited time sale, a standard feature. But as a decade plus existing subscriber they refuse to send one unless I cancel the service, go without Internet for awhile, and then sign up as a new user. If I have to cancel, I might as well hop over to Xfinity or Monkey Brains. Seems silly to shed long time customers because you can't figure out how to deliver what you advertise. read more

Uncapped 1 Gigabit Internet that should of been a U.S. standard one decade ago. Truth be told, up/down speeds are usually in the 500 Mb/s range wether hardlined Cat5e or WiFi 802.11ac 1.3Gb/s Tx Rate, only hitting +900Mb/s during the late hours of the night when not many users in the building are using the network. Installation: Doug R. came early, was professional, quick and to the point. Paying the same for 1 year of WebPass Gigabit service upfront is roughly the same expense as Verizon/Cox/Xfinity charge per month in other areas. Ludicrous. Thank you Webpass (Google Fiber) for providing the great service to San Francisco! read more

Webpass - Cat5 ethernet or 802.11ac (1.3Gb/s) WiFi, speeds average ~500Mb/s throughout the day, only peaking +900Mb/s during non congested hours - Internet Service Providers Near Me

Current customer. Amazing download speeds. Frequent service disruptions that last for several hours at a time. Zero support available during these disruptions, and zero explanations about why the service is so unreliable. If you like blazing DL speeds and can handle the instability then Webpass is for you, because when it works, it's great. read more

NEW review: Perfect. 99.999% uptime over three months. No downtime. No issues. Current speed +898 Mbps or faster. Sometimes when the network lags it drops to the upper-600's. $60 a month. Please let me know what more you are looking for.. This is the best solution for home internet in San Francisco right now. Period. OLD review. 12/5/18 *Stupid easy to schedule. *Insanely fast install. (Five minutes max.) *Crazy inexpensive price. **I'm worried about the reported downtime issues and the lack of response to the bad reviews here. For a company that flaunts their great reviews on the "Over 600 five star reviews on Yelp" I'd expect some follow up. I've had the service for 24hours and so far using it heavily for work with no issues. You can count on updates as soon as they are necessary. So far I would say it's FIVE STAR but with all the unexplained bad reviews there must be something. Speed test in the middle of the workday is +600Mbps Down and +500Mbps Up for the 1 Gigabit price point. Excellent. I really hope it stays this way. UPDATE 12/7/18 - wired_TP-Link AC1750@828down/944up @ 4:30pm on Friday. 100% uptime. read more

Webpass - 898 Mbps. Winter 2019. 3:00pm. - Internet Service Providers Near Me

Webpass service and their customer service is so bad I just went back to Xfinity. In only a few months we have had dozens of service interruptions, one lasting for 12 days, several for 2 to 3 days, and the rest for a day or less. In addition, the service drops out repeatedly for half an hour to an hour multiple times a day. The customer service is extremely vexing and time consuming to deal with. You have to go through the AI chat or voice call, then wait to be connected with a person who puts you on hold repeatedly but does nothing other than saying reset your modem. Average call length is about 25 minutes. Eventually they send an installation tech who can't fix the problem. After days of this runaround, the building account manager sent a tech who fixed it in 5 minutes. Also, the speeds are not even as fast as Xfinity, although they claim much higher speeds. This is not a fiber optic I ternet, it is wireless transmission like the telephone networks, which they do not tell you in advance. Stay away! read more

I got a notification of a 17% price hike without any real explanation. My speeds are not anywhere close as advertised and customer service said there is nothing they could do. If it was due to improvement in performance I would understand the price increase. This is just taking advantage and gauging the customer, right? read more

Webpass - Internet Service Providers Near Me

was their customer for many many years, but always kept raising prices, was willing to continue their service and asked for loyalty discount, but got rejected, so switched ti Monkey Brains, good service but much better price. Now webpass always sending me sign up discount...sorry...had your chance... read more

I scheduled for an appointment at 3pm on 8/14 since I don't have any available dates - I also cut my vacation short and drove 4 hours from Tahoe for this. The tech didn't show up nor called me. I called their support team but was told to reschedule for another date. It was my first experience with Google Fiber Webpass and it was very frustrating and awful. They don't care about their clients nor respect their time. read more

One of the best services I've used. They do have a lot of downtime events (about once a month) but they are very short; less than 5 min. Other than that it's been a good experience. I do notice that sometimes my speed dips pretty badly but it recovers quickly. So far I'd give them a solid 8/10 for the price. read more

Webpass - Speedtest with a wired connection. Supposed to be getting 100/100 - Internet Service Providers Near Me

Over 26 hours of outage and zero credit back. Horrible customer service where no one knows what is going on. Do not use this service or lack of service!!!! read more

Happy customer for 8 years now. Can't imagine living w/o fast reliable internet, especially with 2 people that WFH full time. Never have issues on Zoom calls. Great to not have to worry about data caps - we stream lots of Netflix, DirectTV, and music. read more

Webpass - Speed test - Internet Service Providers Near Me

A note about Adam and Doug, the two service technicians who went above and beyond to get us upgraded to the new WebPass high-speed internet service now available in San Francisco where we live in a condo in North Beach. Our install wasn't easy due to unusual issues they encountered with the coaxial cable that had been installed years ago in our unit, but they cheerfully persevered and never gave up in their troubleshooting efforts. After some time, success! They finally got us set up and our connection and speed greatly improved! Adam and Doug were both professional, knowledgeable, and nice to be around. Thanks to them both for their tenacity and great customer service! (Side note: Before deciding to upgrade our existing WebPass to high-speed internet we had considered switching from WebPass to Xfinity High Speed Internet, but the service tech that came to set it up took a look at our coaxial cable connection and said that it wasn't possible because someone had pulled it out and it would have to be reinstalled!) read more

Great install and fast speeds so far. But we have been getting non stop pop ups with webpass name on the pop up. Such BS to pay for the pop ups! Some sites it's so bad we can't use the site because the pop ups are non stop. And PS: there is NO way to get the gifts the pop ups offer. I fell for it once. Now I get calls, text and emails about the worst products. Thanks Google for more corporate crap. read more

Webpass - Internet Service Providers Near Me

Internet is not noticeably faster than comcast or at&t. Had service issues several times in the past year and their customer service is surprisingly really bad. Completely clueless and will just keep rerouting you to another agent if they can't troubleshoot your issue. They are incredibly rigid with their pricing. No flexibility if you pay 2 months monthly, then switch to yearly, they will charge you for the entire year rather than crediting you for the two months you already paid. You would think an internet company would be more capable. read more

Webpass used to be an incredible company. They've really deteriorated in service over the last couple of years, likely because of changes enacted post-acquisition. I recently had my annual renewal, and was charged twice for $1,200 total, but only caught it because I was looking through my credit card statement. Went to my Webpass Account portal, and it didn't show a credit balance at all, which I found deceptive. Also, when I reached out to customer service through email and chat, the chat agent tried to play it off as if they had resolved it without me reaching out, even though it was literally 5 minutes before, aka as a direct result of the email I sent. Prior to the Google acquisition they had upgraded our building's internet to 1Gbps, and offered it to us at the same rate. I noticed my speeds had declined in 2020, and called to ask why my speeds were reduced even though I was grandfathered into the old rates. They fixed the issue after a lot of back and forth with me providing evidence of the message history, then a week later, they reverted me back to the slow speeds. Went through the same communication pattern in 2021. I've given up on trying with Webpass. Sadly, in their current form, they're the best of the worst as the larger cable companies are even worse to deal with, and other companies like Monkeybrains and Sonic aren't available in my building so I'm stuck with them. read more

Thank you Randy Finch for the fast and convenient setup (Jan 20, 11am). The speed is exceptionally fast and consistent with dazzlingly low latency. Seriously, I'm beside myself. I'm paying substantially less for 10x faster download and 100x faster upload than the service I had in Mountain View from a cable provider and the reliability is better. I'd disregard the speed tests posted by consumers testing their service on consumer grade wifi routers or using an app on their cell phone in a noisy wifi environment. That's just silly. Using real gear I have done speed tests at various times using multiple methods including browser-based (Google speed test, Ookla, Xfinity, Verizon) and open-source (iperf3 between home and cloud Linux servers). I'm consistently measuring 300-400mbps down and 600 up with 5ms pings to google.com. On my wifi I consistently get 200mbps down and 300 up with 10-20ms pings. Gear used: Ubiquiti Edgerouter Lite (ERLITE-3), Cisco gigabit switch (SG11016HPNA), Macbook Pro (Retina, 13-inch, Mid 2014) with lightening-to-gigabit ethernet adapter, Ubiquiti access point (UAP-AC-PRO-US). read more

Webpass - Thank you Webpass! Awesome. - Internet Service Providers Near Me

This is a decent option and after having experienced there service for a few months. Unless you are considering there fiber lines, I would take there microwave transmission service with a grain of salt. It's apart of the Alphabet family now, and probably a better option than subscribing to AT&T and Comcast. I feel like at this point, MonkeyBrains would be the best alternative. There is capacity issues overall with the service and made worse if you are in a building with people that use a lot of streaming services or IoT devices. The specifics of my plan is 500/500 which are only seen on what I've dubbed as 'non peak' 11am to about 4pm. After 4pm to about 8pm are peak hours and speeds are super slow. I took a speed test at 9:30pm and it is a wooping 8/30 Mbps. On peak hours it can be as 'high' as 0.5/3 Mbps. The overall issue I see is the business side of it. They definitely oversell capacity. The entire building is limited to whatever they 'guess' your antenna capacity should be at, and from what I have guess, they split about 10Gbps link across 150 accounts. That averages about 66~ Mbps per account if split equally. read more

Webpass - Speed test at around 9:30pm. - Internet Service Providers Near Me

Bar none the best ISP on the market. Excellent customer service, no outages and just a great experience! I wish they were available at my new house! Don't wait and don't hesitate, sign up and get crazy fast internet! read more

This service is the best internet service I have ever had. No hidden fees. No nonsense. Three months after moving, I am still dealing with BS from Xfinity. I know that won't happen with Webpass. I hope I can have it for the rest of my life! Consistently fast internet with 7-12 devices connected at a time. No nickel and diming. They install it easy and arrive when they say they will. No contracts. This is what the standard should be. I hope they expand and drive Comcast and Century Link out of business! read more

This company is insanely good! Setup was fast, the technicians arrived on time, customer service was absolutely on point for any issues we ever faced (there were basically none). We got the 100Mbps connection and it has been over a year now, our speeds have been extremely close to this, the company doesn't lie about what they offer. The prices are amazing, we did the 1-year plan and there's been zero issues and the price was less than half of what we used to pay for inferior service with the devil (you know which company I'm talking about). We also just got an email from them saying we got upgraded to a higher speed 500Mbps line for free. Holy crap. this company is incredible! read more

I recently needed a webpass tech to come help move my internet from my old unit into my new one. Douglass helped me out and went above and beyond to make sure my equipment would work well with high internet speeds. He was speedy and knew what he was doing to get things working right. He also was very nice to my Cat :) read more

I just got Webpass. I can't really say how reliable it is because it was turned on today. I can say it is fast and the technician set it up quickly while verifying all my devices worked. No more modem and I purchased a Netgear Nighthawk router to handle the 1GB speed. Free month too read more

If I could give zero or minus it would be a more appropriate rating. Absolutely terrible service which kept dropping out. The customer service is shocking and they constantly deflected the problem trying to say it was either my computer, router or anything that's not them. They always close trouble tickets before asking.... gotta keep their stats looking good! The self proclaimed head of customer service was simply awful to deal with. When I asked to escalate the problem he said he's the most senior person there. Hilarious and perhaps somewhat arrogant? After a year of problems they finally agreed to send someone out and his office was only a few blocks away. Didn't work Finally ordered Xfinity and ran the two services concurrently for a month. No problems and xfinity customer services was 5 star. Super helpful and instant service support and changes. Cancelled webpass and upgraded xfinity. Now the issue with yelp is that this one star rating will be buried. read more

Off to a great start. Victor came by to do the install and did a great job with the setup and it was done in under 30 minutes maybe? What was nice was they gave an actual appt time of 10am vs a range like Comast, it's been a while since Comcast came by but last time it was a 2 hour or maybe even 4 hour range which really disrupts plans since you just need to sit around and wait. The connection speed is super fast and so far its working great! Happy I made the switch. Oh, it is also a lot cheaper than Comcast as well! read more

Had Webpass in my apartment building for 3+ years and had a wonderful experience! Shenandoah (really sociable and friendly guy) stopped by my unit for the initial setup, which was quick and painless. I never had to touch anything or request service ever again. I had no major outages or problems of any sort. I had to switch to a new provider because my new apartment building doesn't support Webpass, but I would 100% try it again if given the opportunity. It was really easy to disable the service too -- just had to log onto the website and filled out the request. read more