I state all of the following under penalty of perjury. My recent relations with Comcast (I have been a customer for over two decades) began in mid-July when I started to upgrade my system to its Triple Play. There followed a series of instances of gross operational mismanagement, negligence and incompetence, summarized as follows: 15-20 site visits to finish the job; leaving my home open to being burglarized for over one week; failure to issue an account credit for repeat visits/no-shows; erroneous set-up causing frequent inability to connect/stay connected to the network; contradictory information from Comcast; loss of existing cable signal; inability to locate the main cable. Yelp space limitations prevent me from providing full details on the above; feel free to email me at mmyesq@gmail.com for the full details. I brought all of the above, first phase of our problems to the attention of Comcast and was contacted by a representative of its Executive Customer Relations. He investigated my claims with his colleagues and did not find anything contradictory with anything whatsoever described to Comcast in the full detail version. Just the worst aspect of our 5-month ordeal is detailed immediately below. When it rained, our phone line went dead. Comcast sent representatives for 6-8 visits over a 2-3 week period to correct the phone situation. The routine was: a Comcast representative would come, get the phone line up and running, but it then failed a few hours later or the next time it rained. This situation represented a tragedy waiting to happen for two distinct situations: while the phone line was down, we could not receive phone calls, nor was our burglar alarm functioning. My wife's parents are in their mid-nineties with highly limited communications abilities. They are dependent on her for many basic elements of life, including medicine, food purchasing, local errands (bank, governmental, etc.), doctors' appointments, etc. For the 2-3 weeks, we were forced to constantly call in to our home line to see if there were any phone messages, in general, but specifically from my in-laws. We told Comcast about this situation during their first or second phone-related visit. In fact, during this period, my father-in-law fell and could not get up. Eventually, he mustered all his energy and with the help of his wife, crawled/was dragged to a bench where he managed to prop himself up. It is unclear whether or not he or his wife tried to call us. While the phone lines were down, we were also disconnected from our burglar alarm. Thus, for much of a 3-week period, if our house was broken into, the burglar alarm company and the police would not have been notified. There was one weekend when my wife and I had planned to go away, but we had to cancel our plans. On two occasions, Comcast made appointments purely on its own for visits to fix the phone and notified us about the appointments on our non-working phone line!! Comcast had several alternative phone numbers for my wife and me. At one point, there were four (4) Comcast representatives inside our home at the same time. Early on, I had suggested to Comcast a partial or complete rewiring to in all ways disassociate the Comcast line from the older AT&T equipment, but this was not undertaken, then only, successfully, at the very last visit. My wife and I canceled numerous plans and commitments out of concern about a nonfunctioning burglar alarm and have lost huge amounts of earnings. Every email, every phone call (often with unacceptable wait times, including to ADT), every onsite visit took chunks of our time. My wife and I have lost thousands of dollars in income. Our customer/client relationships have, of course, suffered, although this is not easily measurable. This situation was also the source of a wide variety of additional direct and indirect out-of-pocket costs, including gas/wear and tear on our cars to come home for repeated service calls, added home heating costs, increased cell phone usage, dirtied carpeting, requiring cleaning (Comcast technicians are supposed to wear booties but they were not always worn; we never wear shoes on carpets). We paid for Comcast services (Internet and phone) while they were not being provided and paid for burglar alarm monitoring while a non-functioning phone line prevented our home from being monitored. In the middle of our phone outages, with no resolution in sight, and out of desperation, I bought an entirely new cordless phone system, thinking that there might be some issue with our previous, older cordless system. This whole situation has been the source of huge stress, almost all of it avoidable. This was at its worst with the virtually continuous telephone outages. The conflicting AT&T lines/system could and should have been diagnosed and removed/fully deactivated, if not during the very first Comcast visit last summer, then when our phone system first stopped read more

Comcast is just the absolute worst. Here's my story - beware! We set up a time to have our service switched to our new home and had to call back a week later to update the time. The representative somehow set up the cable and internet to turn off the next day instead of our move date. Not good when you work from home, but seemed like an honest mistake. When I called to find out what was going on, they told us that we woud save money if we got a home phone, which I've been meaning to do anyway. I signed up for the service, got the phone number and was told we needed to go get a new modem. When my husband went to pick up the new modem, he was told we never signed up for phone service so he asked them to sign us up for service. The next day, they turned our phone and cable off again. The representative I called couldn't figure out how to get it turned back on. Because they didn't have me on the account, I had to interrupt my husband who was at a work conference out of town to sort out the issue. He called Comcast, got the issue resolved (after about an hour and me having to go work at a coffee shop to get my work done on time) and asked for me to be added to the account. Two weeks later, our phone service stil wasn't working, so my husband called back to find out what is going on. Customer service again says we never added a phone line on. Then he gets disconnected - they never call back, of course. So I finally call them back and guess what? I'm not added on the account. Sigh. I get a manager on the phone who rudely tells me that there is a phone line and I am on the account. I tell her I DO NOT want ANYTHING turned off on the account and by the time I hang up the phone, they have disconnected our movie channels again. My advice? Go anywhere else. Their customer service does not care at all about give actual service. I'm sure they are overwhelmed with complaints, because they are just a mess, but if you don't continually want problems, I'd find another provider. LET ME REPEAT MY SELF LIKE I DID 1000 X WITH COMCAST!! Comcast is just the absolute worst. Here's my story - beware! We set up a time to have our service switched to our new home and had to call back a week later to update the time. The representative somehow set up the cable and internet to turn off the next day instead of our move date. Not good when you work from home, but seemed like an honest mistake. When I called to find out what was going on, they told us that we woud save money if we got a home phone, which I've been meaning to do anyway. I signed up for the service, got the phone number and was told we needed to go get a new modem. When my husband went to pick up the new modem, he was told we never signed up for phone service so he asked them to sign us up for service. The next day, they turned our phone and cable off again. The representative I called couldn't figure out how to get it turned back on. Because they didn't have me on the account, I had to interrupt my husband who was at a work conference out of town to sort out the issue. He called Comcast, got the issue resolved (after about an hour and me having to go work at a coffee shop to get my work done on time) and asked for me to be added to the account. Two weeks later, our phone service stil wasn't working, so my husband called back to find out what is going on. Customer service again says we never added a phone line on. Then he gets disconnected - they never call back, of course. So I finally call them back and guess what? I'm not added on the account. Sigh. I get a manager on the phone who rudely tells me that there is a phone line and I am on the account. I tell her I DO NOT want ANYTHING turned off on the account and by the time I hang up the phone, they have disconnected our movie channels again. My advice? Go anywhere else. Their customer service does not care at all about give actual service. I'm sure they are overwhelmed with complaints, because they are just a mess, but if you don't continually want problems, I'd find another provider. read more

I shifted from Uverse to Comcast on 12/17/2014. I live in 94404 area. Comcast cable services surprised me in the following ways: (1) Usolicited Services: I called to upgrade my double play deal with HD and DVR. The agent told me she could give me a better deal with no extra charges. I found three days later, the monthly bill is $60 more for HBO and Showtime. I called to have another agent cancelled it. (2) Tried to Charge More For Already Purchased Service: I bought a cable modem but the network speed is slow. I called Comcast technician and was told that I purchased Performance Grade Internet, the speed guarantee is less than 20 megabit per second. I need to purchase next grade Internet. But Comcast advertised Internet service at 50 megabit per second on my double play deal. After I talked to modem manufacturer, I called Comcast again to ask them to re-initialize the modem to force firmware update. Now the speed is ok without paying extra. (3) Non-Professional Installation: The technician is barely trained and is a Comcast contractor. Unlike Uverse, each cable box has an Ethernet connection, Comcast only allows one cable modem per household. I use MOCA technology to treat coaxial cable as Ethernet cable. I had everything hooked up and demonstrated to Comcast technician how it worked under Uverse. The technology requires better cable splitter than Comcast provided(1 ghz). MOCA uses bandwidth between 1.1 & 1.4 ghz. The technician insisted Comcast cable splitter should work. I told him to return AT&T cable splitter to me after his work. After connection was done, MOCA failed to function. Worse still, after the technician left, I found him having my old AT&T cable splitter and another newly purchased MOCA POE device stolen. The two components cost less than $20, and I repurchased them. After I replaced Comcast cable splitter with a better splitter. MOCA works fine. I reported the property stolen incident to Comcast, and after a month, I still have not heard from them. It is not the property loss that upsets me. The utter disrespect for my ownership is disgusting. Comcast charged me $20 more than standard installation for two extra outlets. But these two outlets were already in my house before the installation. After my protest, Comcast waived this extra fee. Comcast is so hungry and mean that it is hard to believe that it is an American public company. I feel good that it is not the only cable company in town. read more

If there was an opportunity to give 0 stars or maybe less than then I would! I am overly disgusted with Comcast in every aspect. Product, customer service, follow-up...you name it. If I were to give anyone advice I would say do ANYTHING you can to avoid all services of Comcast! As customers we need to remember that we are PAYING for our experience. It seems I have been made TO PAY for my experience with Comcast. I used to be a big Comcast supporter. So much so, that I had ALL of my services with them - phone, cable, internet, even HOME SECURITY when it was first available. Also, I convinced my in-laws to do the same! After discovering that I was paying WAY too much for my services I called and was given the first of many run-arounds only to find that because I wasn't "bundled" I was paying too much. I had never heard of bundled and Comcast acted like they were doing me a favor "bundling" my services. This was only after many hours on the phone and dropped calls. I decided to switch after realizing that even with bundling, Comcast couldn't come close to AT&T in rates AND customer service. I cancelled my internet, cable and phone (and have been thrilled with AT&T, they were first for multiple DVR recordings simultaneously, watching in all rooms etc.) However, my home security system was on another contract and I intended on keeping it after being told I could have AT&T internet and Comcast security. BIG MISTAKE!!!! I was given different answers on EVERY call, no one at Comcast has been trained properly on their "new product", many employees admitted so. I spent over 20 HOURS on the phone with multiple employees trying to resolve my problems and the entire time I got 1 employee that actually knew what he was talking about - otherwise I got A LOT of empty promises and dropped calls. I would do everything possible to AVOID Comcast. There are many better options, explore them! I didn't even get into my experience at the Comcast "store" - plan on spending at least 2 hours "solving" your problem - good chance it won't be resolved. Faster to switch carriers. Would you choose (and pay for) an experience worse than the DMV? read more

I was in the store about 1 week ago!! This is review is regarding 2 incidents i seen while at the Comcast store. As i was sitting down while my mother was being helped, i noticed a younger kid employee by the name of Nino who was literally mimicking a customer to whom i believe was his manager or assistant manager (tall Mexican guy). This is extremely rude since this is a customer service center. when he came back to finish helping the customer, he kept trying to sell the customer more than they needed and was almost forcefully telling them the price for a higher package when customer kept saying no, poor older lady. This is not what customer service is about Nino, your here for us. At one point it seemed like he was texting on his cell phone, once again childish and rude. This guy does not belong in this field of work, this is supposed to be customer service not slam the customer when they don't want the product. second case, I believe his name is Amin (manager). He was helping one of the girl employees with a African American couple who had some escalation regarding the call center. After explaining their story he kept deny their claim which seemed just about the same as what my mother was coming into the store for. He walked away towards the back and passed me and said these ghetto motherfucks! WTH, isn't he the manager??? this is absolutely no way to do customer service, i noticed about 2 more reps including the guy that helped my mom that went above and beyond for the customer experience, isn't that what comcast is shooting for? in the end, i am going to write another professional letter over to comcast and ask for a response to my claims to ensure these people either get talked to (write up) or take them out of the store, they don't belong in this type of industry. Comcast has decent products but customer service isn't one. I hope to get a response from comcast regarding this yelp post!!! read more

I had a really good first experience at this store on the corner of Divisadero and Geary. (Does anyone else remember that this used to be the HoneyBaked Ham store??) We were in and out in no time with all of the equipment needed to upgrade our plan. The woman that helped us even gave a quick tutorial with demonstration regarding the X1 Platform. She was prepared to receive us at a certain time and knew why we were there after making a reservation with an agent on the phone the night before. She activated the new devices right there at the store making our set-up at home too simple for words. Back story: Every time I called Comcast these last few years to ask for a new plan, they told me that new plans were only for new customers. The new plans offered a much less monthly bill. I was stuck paying a small fortune for just internet and TV. (220+ channels) I was paying extra too for a boost in internet speed. All said, I was paying just under $255 a month when taxes and the endless fees were added in...outrageous. This time they worked with me. My plan was upgraded to their X1 Platform. It includes Showtime and a faster internet speed. The bill dropped significantly. (approximately $75!!!) Yes--I agreed to a two year plan. I also handed in an old cable box that was costing me a monthly rental fee and now I am streaming through a Roku on that TV for free. The two main TV's now have the new HD boxes and their remote controls are capable of being spoken into as well as using their numbered functions. The amount of accessibility to other apps is incredible. There is also a DVR feature. I was ready to "cut the cord". I will have to see what changes when this contract is up. If it doesn't work for me at that time, then cutting the cord may still be in the cards. Right now though I can say I am finally content with Comcast. Fingers crossed. read more

I called Comcast to ask about current internet plans they are offering. The Representative asked me for a variety of information to see if I was able to get service it my apartment and if I could get any deals. At the end of the phone call he asked if I wanted to sign up for their internet service. I declined saying I wanted to review the information with my girlfriend first. The Representative said he could email me the plans we talked about so I would have the information available when I discussed with my girlfriend. That night I received an email with a bill for my new Comcast service (which I had declined). I immediately called to cancel the service I never agreed to in the first place, but their office was closed so I called at open of business the next morning. The person I spoke to claimed to cancel the service, when I asked for an email confirming the cancelation he said that was not possible because I was no longer in their system. That evening I was surprised to again receive an email saying my welcome package has shipped. I called the next day to cancel the service I never ordered for the second time. This person said my account had been cancelled and that that email must have been an auto send email but I would not need to worry about any packages from Comcast. Three days later I arrived at my apartment and waiting there on the doorstep was a package from Comcast. I called to have them pick up their equipment and they missed their first pick up day. I called again and they said its important for my to give it back to them so I would not be on file as having taken their equipment (which again I never wanted and they didn't pick up). Which bring us to today, the second time they have failed to pick up their equipment I never wanted and they are claiming I am responsible for. read more

Why isn't there ZERO rating? I will never get Comcast again. No matter how good their HD tv or internet may be, I won't give them a dime. First of all, their phone representatives don't understand English. How many times do I have to say "I already logged on to my comcast website account"? Maybe they don't know how to listen. All they can do is just repeat what's in front of them on the paper. Secondly, not only do they not listen, but they don't understand the gist of the problem, EVEN WHEN you explain it to them. Why is it so hard to understand the meaning of "duration of the call", "how long the phone call was"? What other way is there to say it??? Lastly and most importantly, they are nothing but a bunch of GANGSTERS!!!!!! Do you know they hang up on you if you give them bad review or you argued with them previously??? Yes, they hung up on me 4 times in a row, and the 4th time, I even made sure, before I even speak, that they have my cell phone number IF "supposedly" we get disconnected. Do you know what happened the 4th time? After waiting for 15 minutes for the supervisor, the phone representatives said, "now I'm transferring you to the supervisor", and then I waited there for another 5 minutes for nothing, just music playing, never answered. After repeated "please wait a minute or two", phone rep finally said the supervisor is free so she's transferring me, and supervisor just put me on hold. Do you get it? They are all ganging up on the customer who gave a "one star" review. WOW!!!!!! I heard from my friends they don't like comcast and I didn't get it at the time. This is why. You corporate fat pig. You will pay for this some day. And I will watch your downfall and clap all the way. read more

COMCAST IS THE WORST ISP EVER!!! I have paid and paid and paid and my balance just keeps going up. They tell me they returned payment even though they never return the payment! Thieves! Comcast tells me to call my bank and my bank says that Comcast took the payment and never returned it. My bank even stated I wasn't the first person to fall victim to Comcast STEALING. Every time I go to a store or call they tell me they are unable to resolve my issue and direct me to someone else. They will turn my service back on for the time being just to get me off the phone or out of the store. So I have service for a day or 2 then it goes off again and i'm back to square 1. My bill is now up to $454!!! Eventho I have made a payment of $124.96 2 times a month for the last 3 months ($749.76 HMM I'M NOT A MATHEMATICAL GENIUS BUT I SEE AN ISSUE HERE). Not to mention every time they reinstate my service they charge me reactivation fees even though they admit it is an error on their end. In short they are stealing my money and telling me to take it up with the bank. Moreover, after being transferred 5 times a lady suggested I go to an atm drive out of my way to a store and pay in cash and to remember the employee who I gave the cash to and keep the receipt. Am I buying drugs or paying for an Internet Service Provider??I will not rest until someone can help me. Comcast even tried to rebrand as XFINITY in hopes people would forget how terrible they are. I WILL POST ON EVERY PAGE AND EVERY WEBSITE UNTIL I HAVE AN ACCOUNT CREDIT. Best Regards, Trevor read more

I have had several of the worst experiences with Comcast than I have had with any other company I have ever dealt with. There is no compassion or understanding when it comes to this corporation. There is no excuse or reasoning for the negligence they have for their customers or their own business morals. I understand it is not the front line representatives who are compiling these strategies to become even larger and more powerful. In fact I feel quite sorry for them because they are forced to take on the frustration and dissatisfaction that millions of customers are experiencing. Something that they did not individually create. When I call with a dispute I feel as if I am talking to a Robot. This gives me little (perhaps none at all) confidence or trust in this company. It is very sad this company went multi-national when it shouldn't gotten further than a block. Hey Comcast..... Do you see all the one star ratings you are getting? How about the ridiculous conversations people have recorded of the infathamable customer service calls that are going viral on social media? But of course this probably doesn't faze you because you're a multi-billion dollar company who doesn't give a shit about your customers or your own values. Good luck with that. Don't worry, it'll catch up to you. Other smaller, less insensitive companies are slowly moving in, and like myself, I know many people who did not hesitate to cancel Comcast for these other companies. read more

On Aug 6 2008, I saw Comcast commercial about TRIPLE PLAY( TV, Internet and phone) service for $99/month. Around the same time I saw a commercial about free Nintendo WII, if someone orders triple play. So on Aug 8, I ordered triple play ($99/month), verified at-least twice with rep for the $99 price. Originally I ordered 1 regular box, 1 HDDVR, phone service and internet, which is more than Comcast required for eligibility. First of all the did not bring a HDDVR. I called in and they could not get HDDVR to me in almost 20 days than the day rep bought HDDVR, he did not bring a remote control. I called back and they sent a remote and so far they charged me for 2 SERVICE CALLS for something I don't have any fault. But this misery does not stop here. I called back on 10/03 to check the status of Nintendo WII and found out that the rep who originally took my order forgot to put the request for WII. While talking to rep I realized that I was back due on bill in the amount of 373.32. My assumption was that $99/month +taxes for 2 months should not be more than $250. I requested to speak with supervisor, he told me that rep gave me wrong info about the prices. The WII is eligible on $129/month. (which I never received till 10/03). I told them to adjust the rate to $99/month since they can't give me WII but they refused. I disconnected the services right away on 3rd and my current balance for under 3 months is $549.82 instead of around $370. read more

Absolutely terrible, DO NOT GET THIS SERVICE!!!!!!!!!!!!!!!! I called and ask for one channel in particular and being able to record it, and they sold me a service when they installed it, I did not have that channel and I was not able to record anything, I called and they transfer me to Chicago, Alabama, Etc, and they told me I had to pay more money. I paied more money and I still did not have the channel! I called again and it was a mess, they dont know what they sell. I had to pay more money. Then they told me that if I go and get a router myself, and installed it I will safe money so I went and did that, after spending an hour with their customer service installing the router I took it to a store to return it and the store told me the opposite, and if I return the router my service would go up, so I had to uninstall the router and go return it. I forgot to mention that when they came the first time, the installer told flat out that he didnt have time to do 2 rooms like i ordered and he was so rude that I kick him out of my house and another installer had to come and did not have white cable and my house looked terrible with a lot of black wires!!! I end up cancelling the service because it was too much and I waisted all that time. DO YOURSELF A FAVOR AND DO NOT GET COMCAST IF YOU DONT WANT TO LOOS YOUR TIME AND HAD A LOT OF REALLY BAD TIMES. PS: I would give Comcas a negative star if I could of, does not deserve one star. read more

The Xfinity store on Geary is decent, but my experience here was frustrating. One of the biggest downsides is the lack of a parking lot or designated spots. With the constant high traffic in the area and very few paid meter spots on the street, finding parking can be a hassle, especially during peak hours. I had to visit this store twice while setting up internet for my apartment. I originally purchased the 500Mbps internet package with their xFi modem/router setup, but the first xFi gateway they provided hadn't been properly tested by Xfinity. When I tried activating it at home, their app and customer support system failed to recognize the device, making the setup process impossible. After multiple troubleshooting attempts over the phone, I was left with no choice but to return to the store to exchange it for a new one. The staff at this location are polite and professional, and I appreciate that they handle customer frustrations well. Unfortunately, the front-line employees bear the brunt of issues caused by the company's lack of quality control. If Xfinity had better testing procedures before handing out equipment, situations like mine could easily be avoided. If you're just stopping by for a quick equipment return or pickup, your experience might be fine, but dealing with any technical issues can be a hassle. Be prepared for potential extra trips and parking struggles if something goes wrong with your setup. read more