This company is exhausting to work with. They don't listen and they push bundles and extras on to you everytime!!!! Their mission statement "simplify customers' lives and save them time" did the complete opposite for me today.......and we all know they don't care about their customers at all. I just want a reasonable, basic internet service and it took me 30 minutes to get "an agreement" for a service that I'm NOT that happy with and I had to repeatedly say I did not want a bundle/phone. read more

OMG -- if I could give them 0 stars I would! I have made 10 phone calls to them in five days regarding issues with my internet, bill, and this is now the second time I have had to schedule a site visit for my business due to NO internet services. When I finally got the visit scheduled, they sent a confirm and referenced the incorrect address for the visit. These guys do not know what they are doing. I am going to look around and see if I can cancel with them. I am tearing my hair out dealing with these morons! read more

For months have not been able to send out emails using my account but at the same can receive emails. Cannot get a hold of anyone who can fix it. All they want to do is sell you lousy cell phone service. read more

XFINITY frequently breaks down. It is almost impossible to reach someone and when you they are not always able to get things working on my our televisions. Currently one of the two is down. I can hear but not see or change. read more

After Xfinity bought San Bruno Cable four months ago, an Xfinity technician came to replace my equipment and assured me the transition would be seamless. I was on a low-income discount plan with San Bruno Cable, and both the technician and an Xfinity representative told me that I didn't need to do anything to continue on a similar plan with Xfinity (Internet Essentials). Fast forward several months, and I suddenly wake up to no internet. What followed was five hours of being transferred from one department to another--Account Management, Customer Service, Internet Essentials, Technical Support, and the Sales Team--with zero answers or solutions. No one could even tell me why my service was disconnected. The next morning, I spent another 3.5 hours on the phone. I was finally told, once again by Internet Essentials, that I needed to reapply to the program--even though I had been assured from the beginning that nothing was required on my end. I reapplied on the spot and was immediately approved. But then came the next issue: the equipment that Xfinity installed a few months earlier now needed a technician visit--and the earliest appointment was two weeks away. I explained to the representative (Brian) that I rely on medical equipment that transmits data to my cardiologist, and that my doctor had already notified me they weren't receiving the readings they need to monitor my condition. Despite the urgency and the documented medical necessity, the soonest Xfinity could offer was an appointment in a week--still far too long given the circumstances. I fully understand that scheduling can be challenging, but I believe situations involving medical dependence on internet connectivity should be prioritized, regardless of whether a customer is on a low-income plan or not. The lack of communication, accountability, and urgency throughout this entire process has been extremely disappointing. read more

I wish i could give this company ZERO stars. Or even a negative star rating. I cancelled my Xfinity service today and could not be happier to be finished with this awful company. My experience in the last four months has been a terrible, inconsistent internet connection. After more than 30 hours of phone calls, it proved to be the wire from the pole to the house, which they are responsible for. After nine scheduled appointments which they failed to show up for, (well, one did show up without a ladder , so he was useless) a new wire was finally strung from the pole, which they billed me for. Despite the fact this is clearly listed in the contract as their responsibility. Four times I was told on the phone the charge would be reversed. Four times it was not. In fact, new charges appeared. Somehow, mysteriously I also have a cable box charging to the account which I do not have. This also proved impossible to remove. I had to go to the actual store and wait an hour to get any of this resolved. And by resolved, no refund could be offered for the erroneous charges. I could only have them stopped. For a refund, I was told I had to call. Which I did several times. This was an act of futility and a waste of my time 1) I challenge any normal human being to get through Xfinity's telephone tree and talk to a human. It is designed to prevent that from happening. And, 2) I believe it is actually impossible to have a human (if you can get one) do anything except blow smoke up your rear, make promises that shall never be fulfilled nor appear in the record as have being made, and get you off the phone. I also contacted my credit card company to stop any further charges as I have zero faith in anything this company tells me. Note: when you return your equipment, keep the shipping receipt because they are notorious for claiming equipment was not shipped back and billing you for it. read more

Update to my Dec 31, 2024, One-Star Review. Per my call with the Xfinity Rep on 12/31/2024, I purchased an ethernet cable and called Xfinity today to get help creating a guest network. The online chat today with Xfinity Support took FOUR HOURS, and there were SEVEN+ Reps who couldn't help me. Each one ignored my request to speak to a live person for assistance. Finally, the last person who couldn't help me scheduled a live person to call me. Armin (spelling?) called me about an hour later and said an ethernet cable was not required. He then walked me through the Xfinity app for creating a guest network, which lasted about 20-30 minutes. Armin said I was all set up. I'll call Moen tomorrow to get their help connecting my Moen Flo Water Detectors to the guest network. Keeping my fingers crossed AKA waiting for the other shoe to drop. Based on my experience with Xfinity Support, I will NOT change my mobile service from Team Mobile to Xfinity. read more

One of the worst customer experiences I've ever had. I've now waited for Comcast Xfinity three different times for an installation that never happened properly. The first technician couldn't figure out the cords--just left without resolving anything. The second time, I waited in my apartment from 1 p.m. until after 4 p.m., watching the door the entire time. They were scheduled for 2-4 p.m., and I even received a text at 3 saying they were "on their way." No one ever arrived. No call, no follow-up, nothing. I missed a class because I was waiting for them, and there's ABSOLUTELY no way to reach a human being, only an automated system that goes in circles. I TRIED ENDLESSLY TO DO SO, THE SYSTEM WILL NOT DIRECT YOU TO AN AGENT. It wasn't just inconvenience; it was disrespect for my time and basic honesty. They simply didn't show up and didn't care. read more

DO NOT GET XFINITY!!! They are horrible!! Let's start on Tuesday August 26...xfinity internet installed. Worked great for gaming. The tech said he was sending someone to bury our line so it was laid across the driveway. No big deal right? WRONG! On August 30 around 1115 am the line tech came and buried the line under the driveway and hit the water main line. He turned off the water and left. Never told us, never had Xfinity call us. We found out when I went to wash my hands. We called Xfinity immediately. I have pictures and a video with time stamps on them of the damage at 1138am. Xfinity told us on August 30 it would be fixed within a few hours. That did not happen. We went out, came back and still no water. Then told by Xfinity that someone would be at my house by 8am on August 31 to fix it. Still no one showed up. Again Bobby was on the phone. Xfinity then informed us that by 8pm someone would be here. By 5 pm no one had reached out to let us know when to expect them and it started storming so we were sure no one was coming. Spoke to Xfinity again. The tech representative said he would follow up in two hours by phone call. NOPE!! Instead he disconnected our service completely. I called tech support to find out why and what happened after we ran to the gym to shower. She had no answers either, granted she was the first American, English speaking person we spoke to at all during any of this. So no water in my house for almost 48 hours now. Bobby has been great though. I have been the spoiled princess and will drive 15-20 minutes to the gym or gas station to potty. Pictures show time and location ** Would give zero stars if review would let me read more

XFINITY San Francisco - Water line with internet cable run under it. - Internet Service Providers Near Me

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rating should be zero. One of the worst companies anywhere. 1). Random price increases; no notification 2). Almost Impossible to close account; it took thirty days to close the account (including multiple visits to the store); and then they billed me for the thirty days it took them to close the account 3). After closing the xfinity account; comcast billed my credit card; I had to cancel my credit card unethical; deceptive customer service read more

My condo association has had this service in the building forever. I have lived here for 17 years and I have never experienced such horrible customer service. I have literally spent HUNDREDS of hours on the phone with them to solve numerous problems throughout the years. Finally,the building is replacing them with another company. I guess I wasn't the only one. Please, at all cost, DO NOT USE THIS INCREDIBLY INCOMPETENT COMPANY. You will regret it. read more

Non-english speakers from Sri Lanka and Burma are extremely unhelpful, unresponsive and even spiteful despite our paying $350/month for the last several years for internet, cable, landline service. Further, they are unwilling to respond to any repairs or malfunctions of Xfinity equipment. read more

I was on the phone for almost 2 hours yesterday, speaking with 2 separate agents about buying an iPhone. they went through all the currents deals, they told me about all the discounts I will receive, and it sounded too good to be true. After almost 2 hours, I decided to buy the iPhone 16 pro. This morning I couldn't find the email confirmation with my address @comcast, they sent it to a back up address, I never use, and it said click the link for verification. I tried and it didn't work. So I called Comcast/Xfinity, after waiting 30 minutes, the agent told me the order was cancelled!!! With NO explanation as to why. This is the poorest service I've ever had, and I've been with Comcast for over 15 years. DO NOT fall for this deal. It's BOGUS !!!!!!!!! read more

Worst customer service. Especially the automated customer support. It is next to impossible to get hold of an agent. On the app when i do get a live agent, the connection keeps dropping and routing. The agent seem to commit to one thing on chat but nothing ever got resolved. read more

Their customer support is horrible. They have added an "AI" customer support chat bot which is wildly off the mark. Just stupidly wrong and inaccurate. I had to go in circles and circles to try to find a way past this bot. I finally figured out how to request an agent because I couldn't get an answer to my question, and when a "real person" finally came on the chat app, incredibly, there was NO FIELD where I could respond to them! Insanity. I'm pretty tech savvy so this was not user error. read more

My bill increased from $ 75 to $ 105, without warning or explanation. So chatting with Xfinity, they suggested upgrading from gigabit to 1200 mbps at the new price. When I asked whether I needed a new modem, they said no. Then they tried provisioning the service. Speed decreased by one tenth! Turns out I do need a new modem rated for the higher speed. Cost of the modem? $ 300! Or rent for extra $ 15/mo. I immediately cancelled Xfinity after wasting literally 3 hours with them today. PS, their Indian call center personnel are lazy, irresponsible liars. read more

i came to the store to update my promotion and renew my membership after 2yrs. my exfinity bill is $139. Adam help me and he change a lot of my promotion in the computer. then in 5mins my bill went UP to $145?????? thus guy dont know what his doing!!!! very unfrofessional!!! read more

Xfinity Comcast has horrible service in San Francisco. Lots of outages and no compensation for their long outages. They will try to upsell you to their cell mobile phone service. Don't buy it because then you will have no access to the internet at all when their service goes down. read more

I have nothing against this particular store, but Xfinity's customer support is terrible. First, it takes 30 minutes to reach a human. Second, I asked them to start a new service once my current promotion expired. Instead, they started a new promotion on the same day. So frustrating. Then I had to call several more times, only to be told there was nothing they could do about it because the original salesperson made the sale and got their commission. read more

Many years ago, in the early 80's, Ronald Reagan used Star Wars terminology in referring to the Soviet Union as the Evil Empire. And while it seems that in present day, the people or person in charge of that region of the earth is greedy, and is looking to make a sequel for that evil empire like "Revenge of the Sith", the true evil empire that started in the early 80's (1981 to be exact) is greedy Xfinity. Xfinity can be described as in the words of Obi Wan, "More machine now, twisted and evil." How or why would I have such a strong opinion of this cable company? Contracts: To hold customers from straying, they will offer a small discount to be locked in for two years. If that contract is broken, a customer is heavily penalized for breaking that contract. If Xfinity offered good quality products and good customer service, they wouldn't need contracts because people would stay willingly. Hidden fees: customers are charged for any and all equipment. Internet, TV, etc all come with fees, on top of that there are "local" fees, "sports" fees, "taxes", and the "just because we want to charge more" fees. Even under contract, expect the bill to go up and when you try to question your bill, you will be connected to an employee in India where Xfinity doesn't even exist. On top of that, the employee won't be able to explain the charges if you can understand them to begin with. Service outages: guaranteed outages on a monthly basis. If you call they will say: "we are aware of the outages in your area, service should be restored at 6pm (calling at 9am). Really? Slow internet: I didn't know how slow and unreliable the internet is until I signed up for fiber speed. Xfinity's internet is turtle speed. The list can go on but you catch my drift. This monopoly of a company that is motivated by greed and constantly cheats their customers, offering substandard internet, cable, products and poor customer service. Once I was free and the blinders were removed, I can't believe I was on the dark side for so long and I gave this Evil Empire so much of my hard earned money. read more

Xfinity's Internet connection is very good, but everything else about Xfinity is horrible, particularly and especially its customer service. If you (1) like a tinny robotic voice to answer your call and (2) to provide you no live human being or customer service for help, and (3) cuts you off the line if you do not comply and agree to only receive mechanical, automated responses, then Xfinity is the right place for you. It's shocking that the human touch is totally missing from any and all customer interaction with Xfinity, and that its basic mode of operation is to mechanically give the customer the finger at the mere suggestion he or she might need to speak with a live human being. Even the installation I received of my Internet connection in my home was lazy and parsimonious, where the installer refused to simply hang the cable on the wall as any AT&T or Sonic installer has dutifully and helpfully done in the past. Even the manager of the installation department goes on the offensive at the mere suggestion that cable installation involves some finesse. Every time I need to get information from Xfinity I encounter a robotic voice of a woman who lies about her helpfulness and her understanding and does nothing but serve as an automated middle-man between you and a link Xfinity wants to put on your phone where the odds of actually getting the information you seek is less than 50-50. It's just mind-boggling to me how ineffective, obtuse, indifferent, time-wasting and malignant is the management of this company and how if, by some miracle, you do get to speak to a live agent, the live agent speaks English poorly, does not understand your problem, and just refers you to another department and then to another department and then to another department -- until you hang up in disgust and go online to research the problem on your own. And for each inquiry you make to Xfinity, Xfinity plagues you with the question: "Would you recommend Xfinity to a relative, friend or neighbor?" -- each and every time and even when you weren't able to get through to anyone at all! The combination of greed and robotic indifference to the customer that makes up Xfinity is a nasty, disreputable and dystopian concoction and scam, and the owner and management of this company both deserve to lose their business where filing for bankruptcy is the only option. I pray that it happens soon. read more

Wish 0 stars was an option. Their systems are expert at the runaround. An original one: asking the same question repeatedly after the response has been provided, repeatedly. This isn't the runaround, it's stonewalling, which is abuse. From an ISP. I'm paying my wifi provider for technological abuse. New record in doing worse. read more

Xfinity has the worst customer service than any other company throughout this country, including every airline who are notoriously bad. This week I spent 3 calls and 4 hours working out adding a second internet service and account. I understand things can go wrong but a company with good customer service would have resolved it immediately. When calling xfinity you can't talk to a human which is very frustrating, but the workaround is tell them you're adding a new service. read more

The customer service I received was awful. The AI of phone service is terrible. The worst customer service. read more

I can only echo the many 1 Star/Awful Customer Service reviews. Today, I was sent on two endless loops. I logged in and selected My Account. I received a message to the effect that this was taking longer than expected, but they were on it...another minute later up popped We cannot access My Accounts try again...the only choice was to press the Try Again button. This resulted in an endless loop. I logged out and selected Chat. I like others was subjected to an endless loop of questions...I finally inputted that I wanted to speak to Live Customer Rep. The bot asked what area I wanted to discuss...when I selected the option I wanted...the Bot came back with How Can I Help. I replied you can't...live Customer Rep please. This loop repeated itself several times...it was clear that there was no way this Bot was going to hand me off to a live person. I logged off and came directly to Yelp to input this review. I've decided I'm going to hound the SF Supervisors, our new Mayor, and Governor Newson to take action. How dare our elected officials give Xfinity/Comcast a monopoly on this essential set of essential services...and not demand quality Customer Service in return. As I see others have said in their reviews...If you can choose another provider...please do so. And then email Xfinity/Comcast that you DID NOT choose them. If enough us of drop them...perhaps they...or the Streaming Services they resell will take action. Thanks for the ear. read more

The worst company. The worst internet. The worst customer service. I disconnected my service in December and keep charging me. Agents are helping at all. read more

No business has ever tested my patience to the Xfinity has. Hours on the phone to get zero meaningful help with basic requests. Avoid them if you have literally any alternative. read more

just spent well over one hour speaking to Xfinity my bill was almost doubled to over $400. Turns out they added $100 for a service call, which was at their request. They said a technician had to come out and check the line. He found loose connection at the pole- outside my house. Then, about $70 increase per month, for just the TV service ( plus other misc increases). customer since 1997 and now searching for another service provider. It practically costs them nothing to provide servic to me. Nonsensical . Now they're offering streaming boxes- then what's the point of having Xfinity? Very disappointing- definitely not worth the price. Recently had an outdated modem, which they didn't tell me about; so for months, was disconnecting before I found out what the problem was, on my own... read more

XFINITY San Francisco - Internet Service Providers Near Me

For those who work from home and rely on internet to conduct business and have meetings; for those who use internet for entertainment in the home such as streaming movies or playing video games; for those casual internet users who like to browse, do a family conference call, or have personal appointments over the internet; Xfinity. Is .Garbage. I must repeat this last part to avoid any ambiguity. What you ask? is Xfinity? Garbage. First, I must explain that as Xfinity customers we have indulged EVERY SINGLE optimization and upgrade offer Xfinity has thrown us in terms of service improvement. Imagine that with an unlimited budget you reach out to a company and you declare the bank account is open. Please do your absolute best that you can and provide us with the top tier of your offerings. Now, that being said it's safe to presume the provider is doing their best and could not possibly ever come back and offer something better if only we would elect better options. They promise speeds of up to 1200mb/s and we went for that service. That promise is COMPLETE fantasy. There may be one test case they can point at to the residence that's next door to the headquarters where for one shining moment, it happened as justification for that claim. On our best day early early on in the relationship, we got almost half that. Since that day, it has been a steady decline to where we are now. This may be by design. I do not believe the corporation is capable of keeping that promise consistently to even a miniscule fraction of its customer base. I believe because somehow miraculously if we scream loud enough long enough into its labyrinth of automated prompts to reach a human being and then persist through its maze of low-paid uninformed attendants to the point where we reach someone capable of doing something, we find a fleeting temporary modest improvement only to return to the initial state that set off our complaint to begin with. The business appears to be the largest and most available player in our area, which could make someone suspect that others are choked out. We have looked many times into switching out the service and hiring another company. It's not easy. Internet has gone down 6 or 7 times this week. Today, in the middle of a job interview, internet went down. When it does come up, it comes up slow and unsteady. We are promised mbps in the 100s. We get 10 to 20 if we're lucky. That is how our loyalty is rewarded. read more

Absolutely terrible customer service. I requested internet and tv with verizon and was scheduled to have a technician come in on Tuesday September 10th to have a tech come in to set up my modem and tv between 8-10AM. This was all done with a gentleman over the phone who said his name was "Ian" and everything was confirmed by him. I waited that morning for nobody to show up and called xfinity to ask what is going on, and they told me Ian set it up as a "self installation" which he told me otherwise over the phone that this would be done by a tech and I waited for this tech to show up and he never did. I spent hours on the phone trying to get through the automated robot over the hone and had to chat with live agents through their app and they were not adequate at their job either. Finally, I got someone on the phone and told him I was extremely frustrated and he pushed a tech to actually come in on September 12, and this time he actually showed up, but couldnt connect my tv or internet and showed up with one tv box when I asked for 5 boxes, and he said he couldnt set anything up due to the cable not being the correct one and I had to call yet again to set up a technician to set up coaxial cables on my house. When I called to set this up, they showed up today (Thursday september 19) when I was told theyd come down on Tuesday September 24th. Im not complaining about them comming in before the agreed upon date however, this time when I set up this appointment with another woman over the phone, she informed me the guy was going to set up the cable connections plus bring the boxes I requested to set upthe TV and internet. The guy is here now and I asked him about the tv and internet boxes and he looked at me confused. Ive consistently been given misinformation from the phne agents over the phone and the chat and this is absolutely absurd. Furthermore there are hidden charges they throw at you after making everything sound reasonable over the phone. I was quoted at getting a bill for $129.52/mo for my services, and it suddenly went up to $158.63/mo. Xfinity hires people to give you misinformation leaving you frustrated, and paying more than what they promise you over the phone. Very dissappointing experience, heck, I still dont have my tv or internet set up and already reret switching from att to xfinity. Avoid at all costs. read more

This company is a nightmare. When I tried to access my third party apps today (e.g., MAX, Prime, etc.) I received a curt error message that I am required to utilize Infinity internet to access these apps. After a torturous time calling their "support" line, chatting and talking to a couple of agents (2 hours or more), I was finally told that indeed Xfinity made a policy decision to eliminate access to third party apps for non Infinity internet users. Really?? What a blatant, greedy move by this company. I've been a long time user and now they are arbitrarily devaluing my account in a major way without any notice! Time to seek an alternative to cable. read more

1. I am currently using Xfinity service, went to the Xfinity store (not this store) to extend my wifi, and he said he would send me the new modem and the extension pod, I have been waiting for more than 2 weeks. Call Xfinity, the rep said it's false info, they don't send out extension pods, just the modem only. Ok, understood. Don't you think you need to train your employees? 2. Trying to schedule an installation and set up. Xfinity tried to charge me $100, and I said no, they lowered it to $70, I said no, I had never been charged for an installation fee before, so they finally scheduled me without charging but it took 2-3 hours to resolve this ridiculous charge. It's inflation I understand, but do you want to lose a customer? it's inflation again! 3. A guy came down to my house and refused to drill in the specific area I preferred him to do. He is not on time, he is lazy and during working he is making complaining noise, sound like if this work is too hard for you, you should quit bro. He didn't clean up the dust, he put the cover not straight, the outlet there out of nowhere. wth?! 4. Xfinity did not respect their customers... read more

Terrible customer service. The online support will offer a quote, only to change the quote when your agreement is sent. I had a confirmed price, only to be told the total would be over $60 more per month. The staff lies and the management staff dont care. They are all full of excuses. What the hell happened to this company???? read more

Comcast/Xfinity provides NO customer support and has designed a "customer support service" that virtually guarantees that no live employee of comcast/Xfinity will ever have to talk to a customer. iT'S DIFFICULT TO EXPRESS MY CONTEMP FOR THIS COMPANY WITHOUT HAVING TO RESORT TO OBSENITIES! Even with a "Service Protection Plan, paid monthly, It is impossible to obtain any service. Find an alternative. read more

horrible service. We had them for many years. Every year the raised their rates while giving new customers better rate. I was waiting for ATT to lay fiber and switched as soon as it happened. Much less expensive and much faster connection. They kept charging my card but had no contract and no service. If there is an option, DO NOT USE XFINITY!!! read more

It never worked well in my house and I had to run an ethernet cable all over to get reception. It went from $45 per month to $105 without any notice! This is one of the worst companies in existence. Get any other internet service provider. I just got T-Moblie and the wireless is working like a charm and it only took me 15 minutes to setup. I was shocked at how easy it was. Avoid them at all costs. read more

They seem to be taking advantage of severe weather outages and extending times without service despite the return of normal weather ( more than 40hrs ago). They keep "postponing" internet service in the area, even though every other service out there has returned to normal. Also, have not been very responsive when asking about the return of internet service. I will be looking for an alternative internet provider. read more

I wish 0 stars for Xfinity. The worst company in the world! internet disconnections multiple times during the 40 minutes and every day, Repeatedly say: let's try troubleshooting your connection, but do nothing, and nothing was resolved. Every day, I have multiple time internet disconnections, affecting my work. want to change provider. read more

Just changing the name from Comcast ...excuse me CLOWNCAST to X1 or Xfinity does NOT make for better service! I am sorry for SENIORS or ANYONE with a disability ( who by the way may or may not be tech savvy) to have to deal with the "Plugging & Unplugging" issue of the damn equipment oftentimes UNREACHABLE! IDIOTS!!! The website is NOT user friendly on the APP ...try finding your channel line up now! It disappeared recently and the ability to add or remove them. TWO months ago when I checked I had ALL SCREENPICS channels I was paying for....upon going to ANY of my 3 t.v.'s I was prompted to SUBSCRIBE!!! I called and waited for over an hour and was extended an apology and a PITTANCE of a refund ...o.k. so I go back thinking the problem was rectified....NOT!!! When you call be prepared to talk to the MOON for a LONG WHILE. I cannot wait until the CLOWNCAST SATELLITE FALLS from the SKY! read more

Wish o star is provided. The worst company in the world! 10 times disconnection during the chatting, and nothing was resolved. Never used poor service for a single day since the tech person was not able to figure out why there was poor connection on the installation day, cancelled the service immediately. It's been a year for a wrongful billing, called hundreds of times, but it still remains. Not sure why the business still exits?? read more