I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

We didn't hire Bay Area Tech Hero - so we cannot comment on service quality. The reason we didn't…read morehire this team was primarily due to pricing. The quote we received for 3x cable runs was 400% more than the team we hired, and that team said their pricing was "average pricing." We also were quoted the highest end hardware, which would have been excessive for our needs. If you can afford to shop around and the timing of your project allows, we highly suggest shopping around!

I own a storage facility, and an adjacent property caught fire and damaged my building and a 900'…read morefiber optic cable run. Zencom was recommended by my security camera company to come in and replace the fiber so I could get my cameras back up and running. Adam came out from Zencom and quickly assessed the situation, spoke the language of my security company and developed a plan to replace the fire damaged cabling. Within a very short time, he obtained the necessary supplies and had the replacement installed in less than a day. More impressively, he came back and spent hours making sure all the cameras were back up, correcting minor issues he came across with my initial installation and left me in a much better situation than I was in even before the fire. I honestly hope to not need Zencom again, but if you need them, I highly recommend Adam and the Zencom team.

Had 8x Cat6 ethernet wired from 2 bedrooms and living room to the laundry room. Thorough and…read moreplanned approach to cutting sheetrock so it may be patched later. Overall great work. I will definitely reach out again for any more cabling needs

I can't thank the folks at Total Computer Solutions enough. I needed a full retrieval of my data…read moreafter my external hard drive became unresponsive due to damage. I'd been using the hard drive to store ALL of my data after I had this same issue years ago, only with my laptop. Needless to say, losing absolutely everything I have saved is my worst nightmare. I worked directly with Gabe who could not have been more friendly or offered better customer service. He responded to my project request right away and we communicated regularly via text. Gabe answered all of my questions, big and small, throughout the whole process, and communicated clearly and thoroughly (I consider myself to have a basic/intermediate level of understanding technology, but am no expert). What I really appreciated was the transparency given with price quotes, and found that their prices are very reasonable for the service. Since I don't live nearby their shop, I took advantage of the free Uber service they provide to have your device picked up from and delivered back to you. I was incredibly hesitant to give my device, with all of my data on it, to an Uber driver, but Gabe assured me it wouldn't be a problem and that he had means to handle if anything went awry with the delivery. Thankfully this wasn't an issue. I don't know of any other company who offers this service, let alone at no charge. I am delighted and relieved to say that Total Computer Solutions was successful at being able to retrieve almost 100% of my data - the few irretrievable files ended up being not very important to me anyway. They also hold onto your data for 3 weeks post-service as a precautionary measure. I am so grateful I found Total Computer Solutions and now consider myself a loyal customer should I ever need their help again. Thank you, Gabe & the Total Computer Solutions team!

Brother IntelliFAX FAX2840 High-Speed Laser Fax Machine Fax…read moremachine is not responding to print command. I was informed by another interested and helpful 3rd party that I might need toner and that I already had two cartridges behind my office door next to the vaccum cleaner. Bless their heart, they remembered and now I know! Total Computer Solutions is a good value because they told me up front that they do not provide the service. But I know who can... I know once I get toner installed I will have 50 duplicate print jobs from repeatedly smashing the Print button. Scratch paper right?????? Yeah, I know

Strong recommend for Atlas V&D! I had the pleasure of working with Youssef on a business related…read moreinstall that ultimately led to the successful implementation of a new VOIP phone system, along with a security system. The quality of work was top notch, including the kind of cable management that your average IT professional could only dream of!!! Spaghetti belongs on the dinner table, not in your network! Fair pricing, friendly service, quality work--what more could you ask for?!

Youssef was absolutely incredible! He was punctual and kind, very thorough and patient enough to…read morewalk me through the his whole process for the work he was about to perform. He is very well informed on his profession and got the job time in a timely manner. He was personable and would definitely recommend him to anyone and everyone that needs this sort of work done. Great Work Atlas Voice and Data

This company is exhausting to work with. They don't listen and they push bundles and extras on to…read moreyou everytime!!!! Their mission statement "simplify customers' lives and save them time" did the complete opposite for me today.......and we all know they don't care about their customers at all. I just want a reasonable, basic internet service and it took me 30 minutes to get "an agreement" for a service that I'm NOT that happy with and I had to repeatedly say I did not want a bundle/phone.

OMG -- if I could give them 0 stars I would! I have made 10 phone calls to them in five days…read moreregarding issues with my internet, bill, and this is now the second time I have had to schedule a site visit for my business due to NO internet services. When I finally got the visit scheduled, they sent a confirm and referenced the incorrect address for the visit. These guys do not know what they are doing. I am going to look around and see if I can cancel with them. I am tearing my hair out dealing with these morons!

We recently worked with iTZ to change out our intercom. Zac was very knowledgeable and helped us…read moreupdate the system and fix few things the previous installer messed up. Their pricing is very fair and competitive. They will give you options and work with you on a solution. We had few things come up since and Zac has been fast to respond and provide support. I would recommend working with them

I read all the positive reviews on here and decided to hire Zac for installation of an access…read moremanagement system for our front door. He showed up and gave a favorable verbal quote but ever since then we have been given the runaround by Zac. He has promised to send us a written quote no less than 4 times and has not delivered. Each time he said we will have it end of day but sent nothing. One should not have to chase a business to get service. Definitely left a bad taste.

Fastmetrics provides our business with reliable, high speed fiber internet. The fiber is symmetric,…read moreso we can get more done and use cloud based services efficiently. In addition, Fastmetrics provides a feature-rich business phone system for 50 users, with excellent local support. Fastmetrics is always willing to answer our questions and is vital to our business operations. Highly recommended business ISP! Kurt, IT Director, Beeline Group

Fastmetrics has been critical to our continued operations during the COVID-19 pandemic. With our…read morenew FM phone system, when Shelter-In-Place was issued we were able to pivot literally overnight, to have the majority of our staff working from home the next day. Staff simply took their desk phones home, plugged them in to their routers, and got back to serving our patients without missing a beat. We are a mulit-office pediatric practice. Families rely on our call-center receptionists and our telephone advice nurses. In Feb 2020, we eliminate our relationship with our old phone service (one of the giants) because the cost was criminal, and the service was poor. FM was very hands-on helpful during implementation, setting up our new equipment, phone queues and autoattendents exactly how we asked. Then in March, the world changed. But our staff adapted immediately, largely thanks to our new FM system. With care-giving staff in the office, and everyone else at home, our internal and external communication continued seamlessly. And most importantly, we were 100% there for our patients to reach us, even during the most trying times. Fastmetrics has truly been a game-changer for us.

AGS is exceptional. The company and the team are genuinely thoughtful, professional, and precise in…read moretheir work. Their integrity, competence and competitive pricing set AGC apart from competitors. The technician's treated my space with a respect and thoughtfulness; everything was left clean and orderly while very focused on the tasks at hand. No detail was overlooked. Recommendations were made during installation that actually saved money and increased the efficiency and speeds of my entire network. AGC is a company that relies on the 100% satisfaction of their considerable base of happy customers. I certainly see why commercial and residential customers recommended AGC so highly and without reservation. AGC also hires Veterans of the recent conflicts and is very generous to the their team placing safety, respect for others and thoughtfulness front and center. Feel free to contact me for any further detail. I highly recommend AGC. Businesses like AGC are rare.

The AGC crew came into our office renovation and moved cables around to expand our systems into the…read morenew space quickly and efficiently. The big bonus is that they didn't stop until our crazy ancient phone system was completely reorganized and working perfectly. They are communicative, organized, make sure everything is better when they leave than when they started. And now we even have a map of where the cables and ports are located!

Needed a phone charger. Friendly service. I would recommend this store for efficient service and…read moreknowledge of the staff.

Whenever I need something, I am always greeted and acknowledged. Mostly go in and out and getting…read morewhat I came here for. Security is always there. Convenient corner. It's always busy in there. Overheard someone saying they were grateful something was fixed.

Our 100 year old school had some changes in classrooms and offices. We needed phone lines to be…read morerelocated to different parts of the building - something that proved to not be as simple as it sounds. Hal was quick in his response, was thorough in his questions, and proved to be knowledgeable. When Telenet's technician (I believe his name was Marty? Sorry if I got that wrong ...) came out to do the job, he was so helpful and patient. He was so considerate of the fact that we are an in-session school, doing his best not to disturb the classrooms or students. His work was neat and he took his time to do the job right. We are very pleased with how everything turned out and would be happy to refer anyone looking for a phone technician.

Hal was extremely friendly over the phone in answering all my questions and helped me schedule the…read moreappointment. Marty came by on time and was able to fix my telephone line as requested. Marty was super knowledgeable and incredibly friendly. Highly recommend.