I had 2 Amazon returns. One a drop off done here at the store. Efficient friendly service with almost an immediate confirmation from Amazon. The second return was for a 50 inch TV. We didnt relish carrying this big box 8 blocks so we opted for UPS next day pick up. I wish we had walked it to the store. I expected UPS to give me a very general time period, like 8 to 2 or something. Nope. Just "next day" which turned out to be early evening thus holding us hostage all day. My advice, use THIS store for Amazon returns, near Japantown if you can transport your package there. I wish I had. read more

There is nothing like a dependable UPS store to get your shipping and other service needs done. To be honest with you, most UPS stores I have used are pretty decent. This one is near where I live, so I drop in for various services above and beyond shipping. I've done a couple of live scans there, and they do an efficient job. Decent turnaround in and out. Also, I've used their notary service. Again, a decent turnaround time. But, you should call ahead since the notary doesn't work there during the entire day. read more

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needed to get a document notarized; the store provided shockingly seamless experience and only charged $15. no wait time; no appointment needed; just polite, efficient service! read more

I deliver packages often to be mailed and they are all very friendly & helpful. It's always a pleasant experience. I miss the little cute dog that used to greet me. I've been using their services for years. I definately recommend this store. Lots of services offered there. read more

I'm posting this review to warn others about a serious issue I experienced at this UPS Store involving a questionable shipping weight adjustment. This is the second time I've reported this location in about five years. I shipped a lightweight golf bag that was accurately weighed at 4 lb 11 oz. I took photos of the item, the packaging, and the box on the scale (see attached photos), and I received a UPS receipt confirming that weight at drop-off. Despite this, UPS later sent a "price adjustment" email, claiming the package weighed 18 lb, which is completely inconsistent with the item shipped and the documentation provided. I have formally reported this issue to both the selling platform and UPS, and I am escalating it further with The UPS Corporate Fraud and Compliance Department and consumer protection authorities, such as: -The State Attorney General's Office; -The local Consumer Protection Agency; -The Better Business Bureau (BBB); -The Federal Trade Commission (FTC) I strongly recommend that customers document everything with photos and keep their UPS shipping receipt for at least 6 months (and ideally up to 12 months) in case of issues. read more

The UPS Store - Proof of correct weight, shipment, and an incorrect shipping cost adjustment based on a false weight - Shipping Centers Near Me - San Francisco, California

Amazing! Everyone here is helpful and knowledgeable. This location is very efficient. Better than most ups locations in the city. Parking is a bit challenging but other than that, I enjoy doing business here. read more

This place offers prompt and attentive service. They are diligent and the weight is very prompt as well as compared to most of the UPS stores. Easy parking garage right across the way print services shipping services mailing services. Also they have a notary. read more

The UPS Store - Shipping Centers Near Me - San Francisco, California

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I did not have a good experience at this store, particularly due to owner. I believe my shipments were purposely "middle directed"

I cannot praise this UPS Store enough for their outstanding service and dedication to their customers! When I moved to the Lower Pac Heights / Japantown area for school, my apartment sometimes had trouble letting mail couriers in. Thus, I decided to get a UPS mailbox to receive my packages, and it was the best decision - for the last 5 years, the staff have ensured all my packages were received and handled with care; they were also very timely with sending out notifications for when my packages were ready for pick up. This was super convenient for me as a full-time student and eventually a healthcare resident. The staff were also very helpful with completing notary services and passport photos for me. I wholeheartedly recommend this UPS Store for all your needs. Thank you Jessica, Paulo, Chris, and Robbie for all your hard work and exceptional service! read more

Great help in notarizing a document for me. She was available towards the end of closing of the store and very efficient when I was there.

This location, like most UPS stores, is on a main thoroughfare however this particular store is surrounded by lots of general parking meters. Chances are good you won't have to circle, a big plus. So I drove over this huge flat of a box going back to Amazon and they greeted me, scanned the 4' tall flat and sent me on my way with a receipt within 20 seconds. They have a small business center and mailboxes for rent. The entrance is "garden level", down two small sets of stairs, but they also have disabled access with elevator to the right of the main door. It's the easiest UPS store to use because of the plentiful meters all around that'll minimize your chances of getting a DPT ticket. And you can pop in to Nijiya Market across the street, bonus. read more

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When checking out, this UPS store asks if you would like to purchase a book of 20 Forever Stamps. The price is $21 which is a 42% mark-up of the retail value of the stamps at $14.70. The receipt says that items designated NR are NOT eligible for returns, refunds or exchanges. The book of stamps on the receipt was NOT designated NR, but the store refused to accept a return when I discovered the surcharge on the receipt. Please be careful when purchasing items from this store. The package of stamps was NOT marked with $21 price tag. read more

I asked them to pack an item today. They charged me $75 - roughly $20 for the 24"x24"x24" box, $25 for materials, and the rest for labor. I asked why so expensive, because I shipped an item of about the same dimensions that this store also packed, but they charged $35. This was only a few weeks ago. The employee mumbled about it being fragile and needing space for padding. My other item was also fragile. Why is the price double? No explanation. I live in the neighborhood and I'm a long-time customer, but not anymore. I feel ripped off by this place. read more

Three years ago I hit my limit with having my packages stolen off my front porch... I decided to get a mailbox near the job I currently had. The Post St./Japantown UPS store got me all signed up with a box right away and I immediately began what became a three-year relationship with the greatest UPS store ever! Every employee that has worked there has been positive, helpful and always professional. They are so efficient and actually understand the concept of "customer service" as they anticipate our needs and help with a smile. Almost every time I came to the store, if nobody was in line, I would often have my packages waiting for me at the desk before I even got there...that's how good they are! Robbie runs a great store, Jessica is literally the nicest person I've ever met, Paulo and Chris are quick and professional and friendly....and little Pearl gave the best "human support" ever, bless her! I lived in the Sunset district, and even though my job changed from Japantown, right by this to Noe Valley/Bernal area I chose to stay with this particular UPS store because of the customer service I received. I willingly made the drive through frustrating San Francisco traffic anywhere from one to three times a week every week for three years because of these folks professionalism. read more

Love this UPS Store! The staff members are always welcoming and helpful. Robbie quickly and efficiently processed my request for a UPS receipt for a returned item, then shared with me interesting facts about the stunning peonies he had brought to brighten the store. Service is always great! Highly recommend. read more

They force you to use their computers to print then charge outrageous amounts of money for it. Used their computer for less than 5min and paid 20$. I tried to talk to their employees about it and if they could undo the order cause I wouldn't want the prints for that amount, but they wouldn't help. I feel completely ripped off. Go to STAPLES instead...there you just pay for the prints only at a much better rate. read more

I come here for the consistently excellent customer service. It's a clean, welcoming space and well-located in Japantown, a great place to do almost anything that strikes your fancy! read more

I tried shipping a magazine which was sold by the publisher in a thick rigid box. The clerk upsold me on a bubble mailer claiming the package wasn't protected enough to ship. Just because a box is colorful doesn't mean it fails these mysterious UPS packaging standards. This location wants to sell more boxes and mailers, plain and simple. I guess I'll find a new drop off spot like a Walgreens who will ship the package that you hand them. Edit to respond to response: the tape issue could have been resolved with... a piece of tape. Wish the clerk communicated it was a tape issue. I don't know what a bust seal is, google know doesn't either. read more

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Came in here to get some bulk shredding done. It's like a buck a pound. Young dude was super surly, didn't care to answer any questions about the service, and was generally a jerk. It's a service shop, when someone smiles and asks a question, don't blow them off like you're too busy to care especially when nobody is in the shop. read more

Brought my Amazon Return Item at this Location. I was inside in less than a 2 Minutes...Fast and Efficient. Showed the Bar code from my phone. Printed the label and thats it. Service was amazing. read more

I go here a lot to pick up packages as well as to return Amazon packages. Usually every one there is very friendly and efficient except for today. There is an older man that I suspect is the owner Robert based on the pictures below with other reviews. I pay $20/year by the way to UPS that allows me to have packages held there for pickup at my convenience. So I receive an email from UPS telling me my package is ready to be picked up. When I arrive, this guy (Robert) claims it is not there without bothering to look. I should come back later and call first. I tell him that these email notices has always been accurate before but still he refuses to check for my package. I leave, go home, print out the proof of delivery that show it was in fact delivered at 10 AM (I was there at 11:15) and left there with someone named Leonard. I take this printout back at 2 PM and sure enough, the package was there now given to me by Robert off the shelf. When I tell him it says delivery was at 10 AM, he claims that the drivers lie about delivery time and dismisses me with curt "have a good day." I believe very strongly that Robert lied to me because couldn't be bothered to get my package forcing me to make a second trip to the store. Why would the driver lie about the delivery time? What possible reason? In the future I will waste some paper and printout the proof of delivery with the time and person who accepted the package so I don't have to deal with this nonsense with some so called customer service person having a bad day or whatever. I mean, if you hate your customers, why go into customer service. Stupid. One way I know he's lying - he offers not apology for his company messing up their notifications to me which would not be his fault but normally he would have apologized on their behalf. Instead, he dismisses me before I ask too many more questions. Hopefully, he won't be there serving customers next time I go in. He certainly owes me an apology at the very least but I'm not holding my breath, read more

Just went to print some tbings and it was very nuce the guys there was really helful helping me getti g what i want in the sixe and color that i want. read more

The UPS Store - Shipping Centers Near Me - San Francisco, California

Needed to get a package returned to send some merchandise back to a store, and Jessica assisted me with full-service and gave me a copy of my receipt, got me out the door within five minutes. Super professional and friendly service. I don't really send packages out much but if I need to, I'll definitely come back here to this location again. Big shoutout to Jessica for really getting the job done! :) read more

This is the best UPS store in the neighborhood! The staff here is friendly and professional. You don't feel cheap there when you're just returning an Amazon package. They don't look down on you. When I've had serious stuff to pack and send they take care of it in a trustworthy manner. read more

Yesterday I was at this UPS store with a problem mailing a package Victor was very helpful, spending time with me to determine he had all the information. I am in my late seventies. As I left the store I thought this UPS store is where I am going to mail my packages in the future. Thank you, Victor! read more

I used their computers for a simple internet usage. The first computer froze and did not let me finish my application. I went on to use another computer with the help of a nice emplyeee Chris. When I went to the register to get a refund on my first computer usage I was told that the second computer time was comped by the ups store. I asked for verification. She said she had to look into it. Anyways, I was charged for the second computer time abd was denied a refund. The owner agreed I did not deserve a refund because I swiped my card for the second computer time even though I explained this was not communicated to me before hand abd I should not be charged twice. He was rude and when I went in to try abd find a solution and explain he refused to communicate regarding the issue and threaten to call the police. I am appalled. I had to call my bank to get my refund. Worst customer service abd lolovirs EVER. read more

I have been mailbox holder since they open their business more than 5 years now. This is the best ups or fed ex store in San Francisco. I have used most of their services such as finger prints. General printing , shipping both UPS or USPS and their service has been excellent. All the staff have been very professional and friendly. Especially the store manger ,Jessica , has been great on customer service foe many years. I just renewed my mailbox for another year and will be their customer foe long term Keep up the great work. read more

Good, comprehensive service here, and they show that they care, which is so rare nowadays and highly appreciated. I came here for a Live Scan and it was quick and simple. The people who work here take the time to take care of your services and answer any questions. read more

I understand that a place such as the UPS store isn't a restaurant or a healthcare facility...but when you've got a guy coughing all over his hands, wiping his nose with his fingers, and proceeding to notarized your paperwork whole rubbing his grimey hands all over your ID...that's just plain disgusting and against every common sense sanitation rule out there. He was efficient with the notarizing though. Got it done quickly...$10. In and out. Just wished he would've sanitized or washed his hands or at least coughed into his arm. Lack of sanitation at any business is enough to steer me away. No thanks. read more

This place has literally the worst customer service of any retail store in my 51 years of living just plain awful. I was issued a return label to be put on a box to return an item told place it on the box and to take it to a ups store . Did that gave it to them they said unless they sell me a shipping box they would refuse to take the box . These criminals attempted to extort money to force me to buy a box not accepting the shipping box that was shipped to me via Ups . Take your business anywhere else as this place has a policy of trying to stick it to you against their ups agreement. Update ten minutes later took it to the ups store on Franklin took the box with a smile said have a nice day(learn something). After the owner responded below: We can see why your staff has such a poor attitude as it is a reflection of the ownership).let's get the facts straight It was sent to me via ups ( i can produce a ups tracking number and delivery confirmation as proof ) in that box (obviously if it's Amazon you are thinking of another customer you tried to extort.)I followed the instructions and brought it to you as agent of ups . You refused it unless you could sell me a box to around the manufacturer shipping box . I have notified the ups store corporate to your non compliance to their franchise agreement. As well as pointed out the other similar complaints. read more

This place is always busy. Sometimes they rush you, but I understand. I think they need to expand because the store is too small considering how busy they get . read more

I love this small business and their owners. They are thoughtful, efficient, kind and funny. I've done a lot here and always get and leave with a smile. Robbie is just a wonderful human who really cares about his business and customers. Thank you all! read more

The service is awful, you have a bold guy, that is rude and totally unprofessional, impolite and doesn't have any idea what customer service is, go to any other location, that store is not worth your time or energy read more

I'm sorry to say, this specific location fails business services in a big way. The printers don't have WIFI or USB, and unlike other UPS locations, they refuse to accept an email to print your prepaid label. In order to print even a prepaid shipping label customers are required to log into their PC, only to be charged by the minute on top of printing fees. This level of technical incompetence is seemingly by design. I have been a longtime local customer who relied on the many of the services here, but unfortunately leave frustrated every single time. Worse yet, their PAPER SHREDDING SYSTEM IS NOT SECURE! Although the staff are doing their best, they seem to be struggling under poor policy and lack of resource. Due to street parking (a plus!) and proximity in the center of Japantown they remain frequently busy so expect lines, or save the headache and use the Franklin Street location. read more

3 years later, we get a response to the tape situation. Instead of saying "yes, you're right, we shouldn't charge you $6 for 6 inches of tape, he says the cost of oil has increased, and tape is made from petroleum, so we need to charge for it" Are you kidding me? You are admitting to nickel and dimming your customers. 6 inches of tape costs you literally less than a nickel. read more

The old guy who works here is extremely RUDE and unprofessional. I asked for the smaller size box and he took 10 minutes to bring me one that was even close to the small one. I had to return to the store and this time had the luck of be served by Jessica which is a very nice person and helped me out with complete information and kindness read more

Jessica was extremely helpful and friendly. She made sending my package very easy and was super nice and polite.

They charge $5 to print a UPS shipping label. I hope Amazon puts all UPS stores out of business.

Very helpful crew who get to know you and treat you as a valued customer. Unlike the USPS, they know how a little kindness and consideration has a huge impact during the holidays. And, avoid mail theft but using the UPS store! read more

Do not use this store. The employee refused to accept a prepaid shipment because the package looked "UGLY"and required an additional box purchase for repackaging. This store forces unnecessary purchase/charge and ultimately refuse service if you do not comply. By the way, another UPS store nearby processed the package without any issue or additional box purchase. read more