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    UPS Customer Center

    1.6 (652 reviews)
    Updated over 3 months ago

    Services - UPS Customer Center

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    Reviews With Photos

    2022 Nov: A beautiful sunny day
    Maggie T.

    UPS, Oakhurst: 2023 Driving around a truck and delivering parcels to strangers is no small feat. Our UPS delivery person is a friendly guy who devotes his time to acknowledge us. We appreciate his kindness, his demeanour, his time. Rain or shine, Scott always presents a positive attitude. Thank you, Scott. You're a gem. Note: Scott gave me permission to post the images

    The email they said I can come to pick-up
    Khanh N.

    Bad service, I ordered a product from Apple, they first delivered on Friday 10/13 but I was not at home, so they said they will re-deliver it to the next day. However, on the app showed "out for delivery" everyday but didn't arrive. I had to stay home all the day to wait for my package which never arrive, and get a really bad communication and helpless from service. On Tue 10/17, I emailed customer service and they said I can come to pick up. Later on, when I am the way to pick it up, I opened a live chat and they again told me that I couldn't pick up it, and ask me where I get that information that could come to the store to pick up by saying "how did you get that information"??? Is that how you serve and solve your customer problems? Then they told me to contact to Apple for the lost item while mu item still in their store. It seems like not UPS's fault but my fault or Apple's fault???? I mean that's not a big problem to come to pick up a package because I cant wait and I don't have time to wait all the time while they didn't have any choice for like delivery without signature or change the exactly delivery day.

    Amanda R.

    The customer service center has yet to resolve issues with my package. I've had to call the center 4 times to confirm that my address is the correct one. No alterations were made on any of the calls, despite confirming several times no status changes to my package have changed, but remained on verification needed. Each phone representative logged the same ticket and let me know the center would call. Despite being told each time I would get a call, I received a call once from a miscellaneous number that did not leave a voicemail or call back number. Hence why I had to call the customer service center back. I never revived another call. My package is still not delivered. I continue to receive texts letting me know to update my information. I would avoid UPS shipping because they cannot solve issues taking place within their own system in a timely nor effective manner.

    Located at the corner of 16th and San Bruno

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    Page 1 of 17

    Ask the Community - UPS Customer Center

    Local phone number, not an 800 #?

    This took awhile to figure out ... but I found it !!! 1 (415) 252 - 4424

    View All 2 Questions

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    US Post Office - Joe S.  1* post      All these old envelopes have the same brief sender return address and came back! So USPS recognizes return address!

    US Post Office

    (138 reviews)

    Mission

    One really has to wonder what grossly incompetent nincompoop DEI clown circus runs this station!…read more For almost 20 years my friend is the holder of POBox 411621 at the USPS office 1600 Bryant St. in San Francisco 94141. Over the years he has maintained the aforementioned and also updated and submitted at the post office account information i.e. mailbox name holders. Such as adding is DBA business name and adding from an offering from USPS office the street address. All done while filling out and submitting the required forms at the post office. This worked for almost 2 decades. He always received mail addressed with either name, some even without his name and when mail mailed to someone got returned for whatever reason, he received it back in his POB. I don't know what DEI imbeciles USPS employs now, but some cretin all of a sudden decided that any mail addressed other than with his first & last name, even if PO Box and street address and ZIP Code is correct, will be returned to the sender as "insufficient address, attempted delivery not known" sticker! This is a particular insinuation considering that he received mail were just the PO Box and ZIP Code was on the envelope. Also mail returned to him, were his return address on envelope contained minimal information i.e. PO Box and ZIP Code, came back correctly. (image attached) This USPS idiocy has cost him in a time of economic distress to lose a new client, have his reputation damaged and lose the desperately needed $15,000 - $20,000 of a project assignment/contract. I went with him to the post office on March 10, 2026 after he had gotten the envelopes from the sender with the USPS return sticker on to complain about this. (image attached) Asking for the stationmaster/postmaster at the post office he got stupid smiles and the lamest of lame excuses and denials. Mostly none reactions that such individual does not exist. As excuse they pulled out his original registration card from back 2007 for the POBox. When he then asked what about the updates that he made and forms submitted over the years, all he got was silent dumb looks. He showed them some actual returned mail envelopes he got back over the years (image attached) which at the same short nameless address clearly proving that the post office has the address on file, as it is the same [valid] address on the envelope. Otherwise he would have not gotten the mail (envelopes) back! He got a shoulder shrugging blank stare with excuses, lame explanations or no-answers. Since this year suddenly mail to his POB got returned by the by these post office jerks as non-deliverable!!! Yellow sticker: Return to sender "attempted - not known". But the PO Box is valid, paid for an active. What are the worst nine most terrifying words? 'I'm from the government and I'm here to help." -- R. Reagan

    Extremely rude, incompetent, slow staff. Avoid at all costs. USPS seems to exclusively hire the…read moremost miserable, dead-behind-the-eyes clerks

    The UPS Store

    The UPS Store

    (158 reviews)

    Civic Center, Hayes Valley

    Incredibly unethical business practices and ridiculous to rip off consumers in this way. I had a…read morepackage delivered here from a merchant free of cost and when I come informed that I have to pay $10 for them to release the package. This is a store policy and apparently an email is sent out. I have nothing and was forced to pay a fee to get my package. The issue here is NOT the fee. It's the disclosure around it or complete lack of that infuriates me as a consumer. I have a feeling this store intentionally does this without notifying the merchant or the consumer. This is a direct violation of SB478 in California. Update - I called another UPS store in town and this fee that this location charges is up to the store franchisee and their own policy. I just want to make sure others are aware of my experience. This store is definitely violating both SB478 and making revenue by deceiving consumers in this way. This isn't a normal practice across UPS stores.

    UPS. USPS. FedEx. They're all the same to me. I choose to mail most everything via USPS 'cause "if…read moreit fits, it ships" standardized prioritiy boxes are regularly the best deal AND I prefer to support our public services with hopes they'll stick around for future generations. That being said, UPS does a few things USPS doesn't: - AMZN returns - notaryVan Ness This particular location is on Van Ness one block off Market St near SFUSD, many large apt buildings full of WFH folks, City Hall (who are now required to be IRL), main muni lines. Don't ever walk in and be surprised if there is a line. Pick a store in a less populated area if you're going to complain about a line. Sheesh. I've frequeted many UPS across the city over the years, but this is the closest to my apartment, has *two* self-service AMZN return kiosks, and is definitely my most frequented. Thanks to the two kiosks, I never have to wait at this location to do my returns. Once I had a brain fart and was attempting to return a USPS package to the UPS kiosk... the UPS employee was helpful and kind in correcting my error. Recent visits with many returns have given me a chance to observe employee interactions -- they're always calm, kind, and patient, even when the customer is the exact opposite. I've not paid to ship anything here, and will point you to USPS for top value before exploring private options.

    US Post Office - Fox Plaza building where the USPS drop box is located

    US Post Office

    (83 reviews)

    Civic Center

    I would love to rate this USPS location higher, unfortunately they have a problem in maintaining…read moretheir equipment. One of the several persistent problems is the USPS Dropbox that they manage inside of Fox Plaza foyer. The single Letters Mail drop box is wholly missing the catch basin. This deficiency plainly shows the person who might drop mail there that the location's single letter drop is completely insecure. However, directly next to the single letter drop is a mail bundle drop bin. The mail bundle drop location still has the bin underneath it to receive mail. And labels for the bin show days and times of the week that mail is collected. But that bin has a cover plate that is partially loose. This allows anyone with a slim enough arm to reach inside the bin and take mail that does not belong to them out of the USPS mailbox. I've seen no posted notifications on the USPS site about this mail drop being decommissioned and longer being an available USPS Dropbox location. And there are new posted notices on the location from the USPS either about any decommissioning. The remaining label on the bin with days and times for collection also signify that this location appears to be still active. The security guards in the foyer of Fox Plaza still think that it is an active USPS mail drop location. And they even indicated that mail drop is available for use. On the usps.com website, a search shows the USPS still considers this drop location named as "USPS COLLECTION BOX" at 1390 Market Street, San Francisco, California, 94102 to be active. The same is indicated for another collection box at the same address. https://tools.usps.com/locations/details/9410200249 https://tools.usps.com/locations/details/9410200231 It's time for the USPS to do one of things with that mail drop location. Either fully decommission it by removing all bins and sealing any drop slots. Or fully restoring the job location with some maintenance.

    Basic post office ..got one stamp ..at civic center ..not in a residential neighborhoodread more

    UPS Customer Center - shipping_centers - Updated May 2026

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