I recently moved to a new apartment and needed some help getting my service started. I was having a…read morebit of trouble on my own and was going to have a technician come out. Leading up to my appointment, Anthony called me to confirm some details. Instead, he coached me through how to solve my problem in minutes. He was friendly, direct, and knowledgable. Overall I was blown away by his service. I'll be a Monkeybrains customer wherever it's offered.

Love monkeybrains! I've used them for over 10 years at two locations in SF. Fast speeds, no data…read morecap, good support, and inexpensive. What else can I ask for?! Recent support experience with Dan W. was great - super nice and helpful guy. Thanks again!

Shephered Son was great he repaired my internet quickly and he explained how everything worksread more

Thank you to Rodrigo Murillo & Mike Songo. My landlord hired some incompetent contractors to redo…read morethe siding of my apartment and they ended up cutting my fiber optic cable. These two stayed overtime for me to be able to get WiFi. Their hard work is much appreciated and they did a phenomenal job. Thank you!

Thought I should update, especially for those in SF and South Beach/SOMA area. Service remains…read moresolid, with occasional maintenance or unplanned interruptions (thankfully largely outside of work hours). I think the value is still good for the speed and consistency (also discounted if you sign up for the full year), however I would be remiss in not mentioning their are now other fiber internet service providers. In particular "Sail" has been advertising heavily in our building for which I've also heard good things. If you do decide to sign up for WebPass, here's a referral link for a month off: https://webpass.net/signup?code=jerry-107147

While the service is reliable, the support is complete trash now. They'll do anything to get you…read moreoff the line, mostly in the form of lying about calling you back, lying about fixing it soon, or lying about lying. Don't give these assholes your money any more ... alternatives exist.

After requesting more info about the services that they offered, Mike responded back within 10…read moreminutes and was able to check if they serviced our area. Unfortunately they did not and provided more insight around companies that would or wouldn't and even had another recommendation. Even though I didn't get to use their service, based on the communication and help I still want to give them 5 stars!

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Trash service and reliability. Terrible sales, billing and customer service. They're thieves and I…read morehope this business goes under.

I have been with LanMINDS for over ten years. They delivered wireless Internet service to an…read moreapartment building that I managed. Now the house I am in on Northside of Berkeley is one of their single-residence accounts. At the apartments LMI would answer service requests very quickly, and did not hesitate to install a new radio when the existing one reached the end of its life cycle. Now, as always, I can get knowledgeable tech staff on the phone for whatever I need or want to know, and usually I end up knowing well more than the momentary need calls for.

We have LMI.net for many years and the internet speed is getting worse…read more It has been so slow in the past few weeks and completely down today!! We called and left messages, sent emails, logged a ticket online, and NOTHING happened after all these frustrating hours! I know today is a holiday and they are closed. But as an internet service provider, they don't even have one on call staff?! Unacceptable!

Our Xfinity cable box stopped working the other day after several years of use, so we went to this…read morelocation to exchange it for a replacement. When we arrived, there was a short line at the counter, but it moved quickly, and we were asked to take a seat while they addressed our issue. About ten minutes later, the gentleman at the counter returned with a new device, verified my account and ID, and handed us the replacement. Once we got home, I tried to set up the new box, but the remote wouldn't sync with it. So, I had to return the following day to get another replacement. This time, the process took only a few minutes, and once I got home and walked through the required setup steps, everything worked like a charm. Altogether, this was a positive experience. Aside from the inconvenience of having to return a second time, I was happy with the process and the service we received.

Be cautious when signing a contract with Xfinity…read more They rarely perform at the service level you contract at, and getting them to honor contracted upload/download speeds are impossible. They write language into their agreements that basically indemnifies them and you're stuck with whatever speed they have you set up at. But that isn't the only caution here. Another area to be cautious with them includes service reliability. Before we canceled service four months ago, they had failed service in every 24-hour-period on 27 of the last 30 days we had service. Yes, you read that right. 27 of the last 30 days we had with them showed us losing internet connectivity for at least 60 minutes in the 24 hour period. That is NOT reliable service. Lastly, and what prompted me to write this review, I just received an email stating that I owe equipment. Keep in mind that my wife endured A THREE HOUR WAIT just to return the equipment we did have. What stands out to me is that this is the second time this has happened since we cancelled and went with Starlink. I believe they do this as a way of generating revenue from clients who cancel. Most won't take the time to fight it and they can just bill for the cost of the equipment regardless if it had been returned or not. I'm fortunate...I keep receipts and the first time they pulled this I spent two hours on the phone (which I'm certain I will have to do again) to clear it up. So...the bottom line of this review is to inform you to make the best decision for you. Good luck and don't go with Comcast Xfinity.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

I'm going to start by saying I'm a fairly picky person. I consider myself fairly hard to please…read more I live in a rural area so there are no services except satellite for TV, and dial up for internet. So after a year of using my 4g phone as a hotspot, with crappy 4g coverage at my house, I was excited to give Unwired a try. Their service is long range WiFi. I have had the service for two years now and have been nothing but impressed with this company. There have only been two service outages due to their equipment, and both times I was emailed multiple times from Unwired, keeping me informed of the situation. They explained what went out, which tower, how long the service would be down, etc. They made me feel like I was important. How often do you get that from Comcast or AT&T? NEVER! YOU have to call and most of the time they treat you like an idiot. Most recently I had a power supply failure on my modem/dish. I emailed Unwired support at 7PM on a Friday night. I totally expected to not hear from them until Monday. Well, guess what? The CEO of the company emailed me back within a half hour and helped me diagnose the problem via email that night! If you are not impressed by now, just wait. I emailed him the next day (Saturday) and asked if there was a local place I could find a power supply. He explained that the power supply was a unique unit and a normal store would not have it. He then volunteered to personally deliver a power supply to my work!! I told him I didn't expect him to do that and I would wait until Monday. If the deal wasn't already sealed at this point, it is now. I will be a customer for life with this company. The service itself is great. It has a very fast upload/download speed. The latency, which was my biggest concern, is VERY fast. I trade futures and a fast latency, or "ping" time is crucial. If you want excellent, small company service, fast internet, and a lower price than the big guys, give these guys a call.

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Mike and team did an outstanding job wiring up our security cameras and internet routers in our…read morehome. They are very familiar with the ubiquiti systems, and did a very neat and professional-grade job! They routed all the cables via the attic and into my garage, where they wall-mounted my server cabinet too. All done at a reasonable price as well.

I can say without any reservation that Suntech is the best security company in the Bay Area, and…read moreI've consulted with nearly all of them. Mike and his team were absolutely incredible from start to finish while installing my full home NVR system. Suntech stands out above the rest with their unparalleled technical expertise and exceptional value for the quality delivered. When choosing a company for something as important as your family's safety, it's crucial to pick one that really understands the technology inside and out and how to optimally utilize it to secure your home. During my consultations with various security companies, I kept going back to Suntech because I just felt like Mike was the sharpest out of them all. He fully understood my situation and grasped the entire NVR ecosystem more fluently than all the others, and he has an excellent memory too! On top of that, I feel that Mike truly cares about his clients- he's not in the business only to make money, but rather to make a truly positive impact in his clients' lives. The actual installation went smoothly and it feels so much better knowing that my whole house is now covered both inside and out at every angle with 24/7 continuous surveillance. Having that peace of mind is priceless and I'm so thankful to Mike and the Suntech team for it!