When I spend over a year to figure out why my internet is causing so many issues, it is mindboggling at how bad monopolies are for the U.S. (and me). I check with ip2location.com and find these results: Your IP Address 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 ISP AT&T Corp. Country United States Coordinates 47.67399, -122.12151 Time Zone -07:00 Region Washington Usage Type ISP/MOB Net Speed DSL City Redmond Domain att.com IDD & Area Code +(1) 425 ZIP Code 98073 Elevation 13 m Weather Station Redmond (USWA0367) The problem is that I'm in Ohio, that is not supposed to be my ip address, nor the time-zone, nor the state, nor the correct time. This isn't terrorism? Profiteering? Racketeering? We can't return bad service for a full refund, nor does the monopoly have the inclination to refund us for all the down-time. Imagine going to the store to buy some eggs and only getting 4 in your dozen. Here's what my nat table looks like with AT&T service: IP Family Protocol Protocol Number Lifetime TCP State Source Address Source Port Destination Address Destination Port NAT Source Address NAT Source Port NAT Destination Address NAT Destination Port Bidirectional ipv6 tcp 6 27121 ESTABLISHED 2600:1702:2bf0:8af0:096f:0716:a951:a8dc 60032 2607:f8b0:4000:0813:0000:0000:0000:2004 443 2607:f8b0:4000:0813:0000:0000:0000:2004 443 2600:1702:2bf0:8af0:096f:0716:a951:a8dc 60032 * ipv6 tcp 6 28571 ESTABLISHED 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 36478 2606:4700:0000:0000:0000:0000:6813:c597 443 2606:4700:0000:0000:0000:0000:6813:c597 443 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 36478 * ipv6 tcp 6 28601 ESTABLISHED 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 49086 2607:f8b0:4000:0811:0000:0000:0000:200e 443 2607:f8b0:4000:0811:0000:0000:0000:200e 443 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 49086 * ipv4 tcp 6 28571 ESTABLISHED 192.168.1.95 58040 199.232.6.2 443 199.232.6.2 443 99.91.234.52 58040 * ipv4 tcp 6 3 SYN_SENT 81.183.102.243 62971 99.91.234.52 81 192.168.1.67 81 81.183.102.243 62971 ipv6 tcp 6 28760 ESTABLISHED 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 57088 2607:f8b0:4000:0808:0000:0000:0000:200a 443 2607:f8b0:4000:0808:0000:0000:0000:200a 443 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 57088 * ipv6 udp 17 81 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 123 2a00:0c98:2030:a006:0001:0000:0000:0001 123 2a00:0c98:2030:a006:0001:0000:0000:0001 123 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 123 * ipv6 tcp 6 27278 ESTABLISHED 2600:1702:2bf0:8af0:096f:0716:a951:a8dc 50277 2607:f8b0:4000:080c:0000:0000:0000:200a 443 2607:f8b0:4000:080c:0000:0000:0000:200a 443 2600:1702:2bf0:8af0:096f:0716:a951:a8dc 50277 * ipv4 tcp 6 28581 ESTABLISHED 192.168.1.95 55618 151.101.2.2 443 151.101.2.2 443 99.91.234.52 55618 * ipv4 tcp 6 20 SYN_SENT 185.176.27.122 46281 99.91.234.52 55339 192.168.1.67 55339 185.176.27.122 46281 ipv4 tcp 6 8 CLOSE 192.168.1.95 51412 172.217.12.66 443 172.217.12.66 443 99.91.234.52 51412 * ipv6 tcp 6 8 CLOSE 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 42158 2600:9000:2041:f000:0006:44e3:f8c0:93a1 443 2600:9000:2041:f000:0006:44e3:f8c0:93a1 443 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 42158 * ipv4 tcp 6 14 TIME_WAIT 192.168.1.95 56182 192.168.1.254 80 192.168.1.254 80 192.168.1.95 56182 * ipv6 tcp 6 27178 ESTABLISHED 2600:1702:2bf0:8af0:096f:0716:a951:a8dc 34911 2607:f8b0:4000:080c:0000:0000:0000:200a 443 2607:f8b0:4000:080c:0000:0000:0000:200a 443 2600:1702:2bf0:8af0:096f:0716:a951:a8dc 34911 * ipv6 udp 17 11 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 123 2600:3c00:0000:0000:0000:0000:0002:b401 123 2600:3c00:0000:0000:0000:0000:0002:b401 123 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 123 * ipv4 tcp 6 28756 ESTABLISHED 66.249.69.58 37300 99.91.234.52 80 192.168.1.68 80 66.249.69.58 37300 * ipv6 tcp 6 27168 ESTABLISHED 2600:1702:2bf0:8af0:096f:0716:a951:a8dc 58112 2607:f8b0:4000:080c:0000:0000:0000:200a 443 2607:f8b0:4000:080c:0000:0000:0000:200a 443 2600:1702:2bf0:8af0:096f:0716:a951:a8dc 58112 * ipv4 tcp 6 28571 ESTABLISHED 192.168.1.95 42362 151.101.186.2 443 151.101.186.2 443 99.91.234.52 42362 * ipv4 tcp 6 28571 ESTABLISHED 192.168.1.95 58026 199.232.6.2 443 199.232.6.2 443 99.91.234.52 58026 * ipv6 udp 17 73 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 33602 2600:1702:2bf0:8af0:0000:0000:0000:0001 53 2600:1702:2bf0:8af0:0000:0000:0000:0001 53 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 33602 * ipv4 tcp 6 28800 ESTABLISHED 192.168.1.95 56188 192.168.1.254 80 192.168.1.254 80 192.168.1.95 56188 * ipv6 udp 17 91 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 123 2600:1f16:07a3:8a22:a922:8e9c:0be3:992a 123 2600:1f16:07a3:8a22:a922:8e9c:0be3:992a 123 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 123 * ipv4 tcp 6 28571 ESTABLISHED 192.168.1.95 54942 23.72.48.160 443 23.72.48.160 443 99.91.234.52 54942 * ipv4 tcp 6 28571 ESTABLISHED 192.168.1.95 53050 199.232.4.116 443 199.232.4.116 443 99.91.234.52 53050 * ipv6 tcp 6 8 CLOSE 2600:1702:2bf0:8af0:d4ea:d44e:8716:8fa3 This appears to be deceitful. read more

This review is 100% authentic based on my experience with this company. I don't work for a competitor and I give you my word that EVERYTHING I say here is 100% true. I do not exaggerate at all at any point. I wish I could give this company minus a million stars. What a bunch of crooks. It's absolutely disgusting what big companies can get away with these days. Just like the banks. Its that good ol' "too big to care" attitude. There are other options besides these thieves. Try Sonic. They are everything At&t should be. I say boycott these bastards. AT&T. Tell everyone you know also. If you pay for any of their services you are helping them steal from people like yourself. You should also know that your privacy is of no importance to them. I got a letter in the mail complaining about my browsing activity. I couldn't believe it. Something about using youtube to listen to music without paying for it. The audacity to overcharge me and then send me a warning about my browsing activity? Really?!!! If you insist on keeping your AT&T service then I suggest that you pay attention to your bill. I'm certain you will find that you are being overcharged. It's their policy to do so. Perhaps I'm a bit old fashioned but I believe in quality service and honest business. I feel that dishonest businesses should be held accountable and boycotted for mistreating their customers no matter how big they are. AT&T is a perfect example of a company that is so big they no longer care about their customers. It's their policy to be dishonest and fraudulently over bill customers as much as they can get away with. Sure, they get sued and fined all the time but there are enough people not paying attention who don't have the time or energy to address the problem that they make more money being shady crooks than they would being respectable and honest. It's their POLICY to over bill you. They will lie to you and get really nasty if you attempt to bring their criminal behavior up by phone or in any other manner. They are just one of many companies that has absolutely zero integrity similar to the big banks like Wells Fargo and BofA. For this reason I say F**K AT&T! I hate them and any company like them. I say BOYCOTT them and tell everyone you know to do the same. Don't believe me? go ahead and sign up with them and look at your bills. When I had AT&T I found myself having to call multiple times every month to get them to remove all their unauthorized charges. They would remove them, apologize and then do the exact same thing every single month. I tolerated it for about 3 months but after that I had enough of their crap. THAT'S WHEN I FOUND SONIC. The best ISP ever. if you have any questions for me you may email me at willsimonsherman@gmail.com or message me here on yelp. Do not doubt the authenticity of my review. read more

AT&T is the worst. I have a land line - I had one dead jack- AT&T came out and the next day, and my entire phone was dead. The next joker that came out said my security alarm was causing a short in my phone and he suggested disconnecting my alarm. I agreed- sure enough the next day, my phone was dead again. Well at this point, I am livid, I have no phone and security system. I am also using up my cell phone minutes to call AT&T, to be put on hold, jerked around and to (you'll love this one) be told "The technician did not have the authority to cut your burglar alarm and we are not fixing it". Okay, I went ape shit and started yelling, calling back until they agreed to send someone else out. Got the phone and security system working like the others (well for 4 days) and then the phone is dead again. I also complained about having to use my cell phone (the carrier is not AT&T and they knew this) minutes and was going to over my alloted minutes (hold on, this is another doozy), the rep told me to work it out with my carrier!!! At this point, I had to laugh; these people are true miscreants- Finally they got tired of hearing from me and gave me a local number to call (instead of the 800-go-fuck-yourself number) and the person had to re-wire a line on my roof because the sun had eroded it and when it got wet the line would go dead. TIP: during this mess, I went online and filed a complaint with the PUC; believe it or not, they sent a letter to my house stating that if this wasn't resolved to call them. I believe that was the catalyst to get them calling me up and taking care of my issue and then calling me after to see that everything was resolved. Second incident-have a separate fax line from land line. All I wanted was the ability to have long distance on it. I went over what I wanted in detail with the dumb-ass rep because I knew the mental capacity I was dealing with when you are talking to the 800-I am-stupid reps. Sure enough, my bill comes and she has added internet services!!! I had to laugh when I talked to that AT&T rep as he was trying to sell me cable and cell phone services - I said after what you people have done - I try to deal with you as least as I can. Aside from this, they know it is a fax line and they call on the fax line to ask how their service was. My fax line kept ringing and ringing until I had to disconnect it and attach a phone to figure out what idiot kept calling on a fax line!!! read more

AT&T! I'm a customer of this company for around 12 to 13 years. This company hires people and probably gives them no training at all of the customer services. This is My story: I approach the store in South Shore Mall at the end of May 2018 and I was assisted at the moment by a rep name Steve. This dude has what it takes to lie to people with false advertisement. He convinced me and others to buy a deal of an iPhone 8 Plus with an Ipad attached that will be at a price of a $100.00 just for the Ipad. The phone that was a 1000.00 was going to be down to 700 bucks His deal: But for this to happen you have to get another number all their bull shit and lies. " do not worry sr I will take care of everything and I will shut down the other line for you". This guy left my old iPhone 6 Plus line open that I've only noticed when someone was using that number attached to my Uber to take rides in San Francisco, CA. I find out and call the bank right away to close my debit card. Then I call AT&T to try to figure out the problem and also to find out that besides being billed for a phone in his original box locked for one year I was also paying 23 dollars plus 10 dollars for the service and cost of the IPad that this liar told me that it will cost me only $100.00. AT&T bounce me here and there with lies to protect their guy, never took responsibility and told me at the end that there is nothing they could do. This is a company that you will keep? This is the results of paying people cheap for them to become richer and richer. This guy was promoted at his work and he works for Randolph Store in MA. Warning! Be careful to this dude! easy to recognize him! Short African American short guy 5' 5 or 5' 6'. This guy will sell you anything with his good skils of lying for the company AT&T and you will be fucked at the end. If I was the rich guy they will give me more respect and credit, the guy will be fired but nothing happens. I have to thank the Internet, social media, that put peoples power on their fingertips to at least express how you fill after being robed by crooks and big corporate crooks also. People, Lets boycott this company named AT&T. Oh GOD!! I'm given then that start because there is no half star. In the scale of 1-10, I will give this company and all of their personal 0 in the heart bit. I do have more respect for the trashman with his truck that picks up trash every Friday in my street than these people! read more

If there were an option for negative stars, ATT U-Verse would receive such a rating from me. I just experienced the most HORRIFIC customer service experience with any Tel-co or Cable carrier. I was a ATT DSL customer for several years and wanted to upgrade to a faster internet service. After placing an order for the 6.0 service, I received an e-mail saying that my order was incomplete. I was then told that my zipcode only offers 3.0, so after another hour of holding, I was put on the 3.0 service. Days later I received the new equipment and installed it, I had no internet service. After spending 2 hours on a Friday night with a U Verse technician, I was told that the 3.0 service was never installed on their end and that I had to call the DSL rep to re-install my DSL. I thought why the hell am I doing all the work. Finally, we got our old DSL working and was told to call U-verse in the morning to have them complete my original 3.0 order. Again, I'm doing the work. The next day, I'm told by yet another technician that now, get this, the 3.0 service is not available in my zipcode! ...and that it is policy to upgrade current DSL accounts to U Verse only if it's the 12.0 service...and that the switch could leave me out of any internet service for up to a week. What? So, I decided to end this nightmare and cancel my order and stay with my DSL. I was yet again, directed to do the work and call the U Verse billing department to cancel my order. When I call to cancel, the rep has the audacity to try to sell me on the service and say what the technician just told me was incorrect and that I can easily upgrade to the 12.0 service with no interruption in internet service. While she checks to see if she can change the order (again, not listening to me that I just want to cancel this whole thing), she comes back on and says "oh, you don't have 12.0 in your area either". Finally, I was allowed to cancel and was urged to return the equipment that they sent, which we were never able to use, as soon as possible to avoid being charged! All in all, I have spent 6 hours on the phone, talking to 4 different agents just to learn that I must remain in my old DSL service. Never again. read more

I am a 28 year old homeowner, college grad, and disabled U.S Army veteran that had the unfortunate experience of signing up with AT&T Uverse and Wifi after my family had been customers for 20 years. They have since lost ALL of our business. Why? Because at day 1 of our contract thru the entire first month our service did not work. After 4.. FOUR boxes it finally worked. We were patient. THEN, a bill for an unreturned box appeared for $168. This is when things really snowballed.. This bill suddenly turned into $381... we called relentlessly to remedy this. One day, an agent by the name of Christian agreed to CREDIT (not reverse payment) our bill for the $381 for our CONSTANT troubles. I asked if this would EVER come back, and he assured us it would not. Well, this bill reappered for another month or so until we got sick of it and cancelled. NO ONE would help. During which we were assured we would not incur an early termination fee. Since then our bill has risen to over $700, to inlcude the missing box their technician 'lost" and a termination fee.. Unbelievable, right? I have PERFECT credit and now I'm being harassed by collections. I reached out to the BBB and a man by the name of Timothy Amey from the Office of the President at At&T called me to discuss this matter. Not only did he refuse to fix the matter but he - like every other employee - straight up REFUSED to provide the audio transcripts of the phone conversation with his agent proving that he credited the bill. They are hiding the evidence of my claim since listening to it themselves. Timothy refused any responsibility after agreeing with me that it was wrong and had the NERVE to say that I needed to pay for the services I "enjoyed"... I didn't enjoy a single day Timothy, in fact it was all hell. Now this Christian kid still has a job while I take a hit to my perfect credit. Xfinity has since been a MILLION times better and more receptive. You've been warned people. Avoid taking a hit to your credit and the financial and mental angst that comes with At&t. Not a military friendly company WHATSOEVER. read more

I have to say that AT&T has got to have the most incompetent people working for them. I have had internet and cable with AT&T since 2015. I pay over $300 a month for the worst connection ever! I'm lucky if I could get threw a whole movie without my TV freezing up and NO SIGNEL! POPS UP! on my screen. Like clock work. FYI! Everyone. I want to give you all heads up not to ever have to be swindled like myself and 2 of my tenants have been. Last month we had no cable or Internet for almost a week and a 1/2. They sent out a technician to "Fix the issue". Along with him came some marketing guy named Marvin. Who proceeded to tell myself and my roommates that if we switched over from our existing phone service he would give us a brand new iPhone 13 for free, with unlimited everything+ a $250 gift card and our phone bill would be only $50.00 a month. He also promised that he would also bring down my TV and Internet bill substantially if I bundled them together. This guy sat around my house bumming cigarettes off of my tenant not following through with getting anything he promised done. then had a friend of his stop by my home as he went outside to meet whoever this was? exchanged something which the AT&T worker put in his car? He came back in sat down and asked me for my debit card in which I was charged $79.00 + $24.00. Not even 2 weeks after this ordeal. We all received a $161.00 Bill due immediately! Charging us for the cell phones that where supposed to be free our bill was well over what we agreed and my cable and internet was more expensive then the months before. Oh and by the way my connection is still losing signal constantly! We have spent countless hours on the phone and at the ATT store and nothing has been rectified what so ever. They are not willing to honor what that Con artist promised us. Oh and have no service in my home on my cell phone for the past 2 days. This company has got to be the biggest money hungry, incapable ,worst service, liars out there!!!!!!!!!!!!!!!!!!!!! Stay clear of ATT read more

I recently had an extremely disappointing experience with AT&T Internet service, and I feel compelled to share my frustrations. As a nurse, I was excited about the prospect of receiving a 25% monthly discount on my AT&T Internet bill. However, due to a technicality regarding my phone line, I was denied this benefit, despite being promised otherwise. This alone left a sour taste in my mouth. To add insult to injury, I was also promised a $300 rebate card, which was supposed to arrive by mail. Unfortunately, it never showed up, prompting me to contact the rebate center for an explanation. Their response was equally disheartening - apparently, because my phone line wasn't associated with the same AT&T account or address, they couldn't honor the promise made to me. This lack of consistency and failure to deliver on their commitments was deeply frustrating. Even after speaking to three different representatives, the issue remained unresolved. Despite their inability to provide the promised $300 rebate card, one employee finally stepped up and offered a $150 reward card as a consolation. While I appreciate this gesture from that particular employee, it does not excuse the poor service I received from AT&T overall. I believe it is essential to express my dissatisfaction with AT&T's service, with the exception of the one employee who made an effort to rectify the situation. Their inability to deliver on promised benefits and their inconsistent policies have left me with a negative impression. I hope that by sharing my experience, others will be aware of the potential pitfalls when dealing with AT&T's Internet service. In conclusion, I urge potential customers to carefully consider the service they can expect from AT&T, particularly regarding promises of discounts and rebate cards. While my encounter with one attentive employee provided some relief, it should not overshadow the frustrations and disappointments I experienced with the company as a whole. read more

How can a company that specializes in facilitating communication fail so miserably at communicating with their customers. I just want to move my account from one office to another. You would think it was a national security issue. First, the computer asks all the questions about your account, only to transfer you to a person who asks all the questions again. What brain fart genius in corporate set up this system? Then we have to know a password? What password? The one you set up 3 years ago and never used. Holy crap, I am not doing anything but moving my service. So by the time we get the password figured out (it was the phone number in case you are interested), we finally get the service ordered. But guess what, I get an email (that I can't respond to of course - only the jerkwads at AT&T can send an email - those jerkwads can't allow themselves to actually read one) that has the wrong date to set up service. They pushed it out a week. They recorded the frikkin' phone call and the service tech confirmed the date, but the e-mail that I can't respond to says 5 days later. HEY - JERKWAD!. If I wanted it five days later, I would have asked. Now I have to get back on the phone (8-5 only Jerkwads don't think they need to talk to you at any time other than their Jerkwad hours) and go through the computer idiot thing to get to a customer non service specialist who specializes in AT&T stupid procedure and will probably tell me that they can't do anything because it is jerkwad policy that AT&T does not provide service. STUPID FRIKKIN JERKWADS. GRAVY SUCKING PIGS. I hate AT&T. I just can't change my e-mail address so I am stuck with them. I have gotten rid of all my AT&T phones, but my business runs on my e-mail address and I really need that. Thomas R. Carlson Hollister, CA moving to Newark CA. read more

AT&T is censoring the internet. I have a website that I have not been able to access since changing to AT&T U-Verse. I've been a Network Manager for 20+ years and know how to troubleshoot these issues. Doing a tracert under standard settings with AT&T the website name will not resolve. By changing my DNS to Comcast, Sprint, Google Public, or OpenDNS DNS servers, and run the same tracert, the Name resolves fine. AT&T is trying to tell me that this is an issue with browser caching on my computer. They finally escalated it to a higher level support team that I'm not allowed to talk to, but have been waiting for a "call back" for four days now. When I inquired about the delay, I was told it takes time for the "IT Team" to talk with the "IP Guys". I have records of the chats if anyone is interested. I'd post them to a website, but AT&T would more than likely block that too. If I switch my DNS to use Google Public DNS, the name resolves, but the tracert stops at the AT&T servers, the traffic will not go past the AT&T firewall. This issue been completely ignored with every CSR I've talked with. They claim that there is no blocking done by them; however, I have reports from third party servers and tracert information that states differently. At this point I'm considering contacting a lawyer about breach of contract for my service agreement as I did not agree to "censored" access to the internet. I also considering a civil suit for damages to my business as obviously all AT&T internet subscribers are unable to access my site. If you've been considering switching to any service that uses AT&T internet, consider again and choose a different vendor. Don't support internet censorship. read more

Extremely Disappointed - Terrible Customer Service and Unfair Charges I've been a loyal AT&T customer for years, with multiple services, but my recent experience has been nothing short of appalling. After participating in a trade-in promotion for the iPhone 16 Pro Max, everything seemed fine for the first few months - the promotion was applied, and I was happy with my new phone. But after 4 months, AT&T started charging me more than what was agreed upon, without any prior warning or consent. When I contacted customer service, I was treated with disrespect, and they even tried to accuse me of committing fraud! The worst part is that I'm not alone - I've heard of others who have faced similar issues, where after a few months, AT&T attempts to charge the full price of the phone, despite already receiving the old trade-in device months ago. The whole situation feels like a scam. What's even more frustrating is that AT&T always seems to be looking for ways to charge you more. Each time I've called customer service, the experience has been worse. The reps are rude, unhelpful, and don't show any respect for the loyalty and number of services I've had with them. They just don't value their long-term customers. I'm extremely disappointed with how AT&T has handled this situation, and I'll be seriously considering switching providers if this isn't resolved quickly. I absolutely do NOT recommend AT&T. They don't appreciate the amount of time or services you've committed to them, and they'll treat you poorly when you try to resolve issues. Stay away if you value good customer service and fair business practices. read more

I called A T & T at the end of September to simply request more services from them. I wanted them to provide me with some sort of Internet access. Sounds simple enough right? Wrong! I was given a date of October 7th. We got a phone call on the 7th saying there was a problem that should be fixed in a couple of days. Oct. 9th I went out of town, and returned on the 18th. When I get home there is still no Internet access. I call them to find out why and they put me on hold forever. Then give me a bunch of telephone numbers to call, but I couldn't call at the moment, it was after hours. October 20th I call them (during business hours) get put on hold forever, and get " We don't know what the problem is....let's schedule a new service date. This time I got Oct.25th. Nothing. October 26th I call them (during business hours) go thru the automated hell, get put on hold forever, for the response "There was a problem in your area, but it's fixed. Lets reschedule your service date" This time I was promised it'd be up and running November 1st sometime between 8am and noon. At 12:15 I called and was told they actually had until 8pm to complete the order, there were no problems, I should just be patient. At 8:15pm I called and was told they had until midnight to complete the order. On November 2nd I called to cancel the order, and had to fight with them to credit my account the Internet service they were charging me for, but not providing me with. Their new slogan "rethink possible" Makes sense to me. We all know what possible is, and they can't provide it, so they need us to change our perception of possible. read more

6. Other As you know, about 3 weeks ago, AT&T U-Verse two technician came to my office and they tried to switch DSL. Then, they tried to find out the wire, and then opened the ceiling everywhere. But, they messed up my telephone wire and finally, they couldn't make it... They said, "This building was impossible to make U-Verse". So he asked me to cancel the order. Then, the technician cancelled order and packed tool, and left. So I asked him to put back everything together before they leave. They said they will come back and fix it for me. But after 3 hours later, they never come back and never call! We couldn't get business because the ceiling everywhere was opened. The wire everywhere was messed up. First, I called U-Verse and they said call DSL. So I called DSL and they told me to call AT&T. So I have wasted my time all day for nothing! And, I couldn't get business because I had to fix it myself. I'm 63 years old man. You know how dangerous to go to the ceiling. Anytime I fall down, I am dead man. But, I have no choice and I have to do fix the ceiling and telephone line. So I have called several times at AT&T and U-Verse, but they never answer the phone. I want to talk to the manager and the manager doesn't want to talk to me! This is terrible business! You shouldn't do that! They have to take responsibility everything for my time and they should pay all the damage for me. This is last final notice to you. You better answer for me as soon as you can! William (415) 585-2901 U-Verse and/or U-Verse Voice, TPV# I3257 Account Number 139797313-1347063471 read more

***this review is for customer service representative lorenza stas5930 at 6:54p-7:49p PST 6/17/20 I was getting my internet service switched over to my new place, and while we were waiting for the technical person to work on it we made conversation. he asked what's for dinner, I said fish tomato string beans. I said what abt you, he said fish and crackers. I said that's odd why those items together he said, I'm jamaican. he clearly is not jamaican, he has a latino heavy accent. I tole him you're lying and you lie to your customers. he insisted for another 15 minutes, and I kept saying stop lying and you're a liar. during that time, he asked if I wanted to hear him say something in jamaican, I said if you're jamaican you don't have to try to show me. (when we hung up the second time I got his name and employee id number, and his name is indeed latino, like I was sure of in the first place. that's in the next section) after almost an hour where we both waited and he came on occasionally to say hes's still here, and I was on mycomputer at home doing minding my business, he finally said it's done, it will be on next weds, and ret the equipment to ups. I said okay bye. then he called me back a few minutes, I said what do you want whyare you calling me back. he told me everything over again what he said when we hung and had already discussed in detail. this latino man is strange difficult and unprofessional. he is a liar and represents att in bad way. att shld fire him immediately the two stars is for my service being transferred successfully on one call. read more

ATT's order process SUCKS!!! Went online on 7/9 to order Internet and TV for Walnut Creek, CA. Took a while and the online rep was helpful but got an installation date of 7/16 - one week out. Then the order would not complete. I received an error message stating they could not process the order online and to call 855-227-2354. Then I had a call tree that did not have an option of needing assistance for an order. You had to have an order number, which was not provided (I printed out everything including the 7/16 installation date), or some other reference to proceed. So I errored out on the order number and finally got to a rep. Then the fun began. Must have been an offshore call center. I had to spell almost every word. And the rep was hard to understand due to her accent. She could not find my order and reentered it. Then she said it would go through OK and did not know why it was not processed online. THEN she told me installation would be on 7/20. I told her I had already been given an installation date of 7/16 - she was sorry but the system assigns dates and that was it. I asked to speak to a Supervisor - on hold 20 minutes waiting for a supervisor. The supervisor (easier to understand but the same recognizable accent) said she would escalate my request for earlier installation of the order but could not make a promise. What a screw-up. I have had similar problems with Comcast. They are all B A D. read more

I won't even go into how horrible and incapable the "cheap" labor / customer service in the Philippines is, but the the managers I have spoken with in the USA for Atlanta, GA are equally if not WORSE than the culturally ignorant Filipinos. It is very apparent to me that these "managers" worked their way up from the lowest type position and got their class-less friends hired on to move up with them. These front line employees are obviously tenured in and feel that they can say whatever they want without threat of losing their jobs as they should for the horrid service they offer - RUDE, disrespectful, sarcastic, and unintelligent, only begins to describe the supposed managers I have spoken with on the phone. It is truly unfathomable to consider that these people actually have jobs let alone to comprehend that they have a position as a manager. And I completely agree with anyone who wrote that It is totally impossible to understand how AT&T even remains in business - except that they are 100% in bed with the USA government, FBI, CIA and NSA. I can 100% guarantee that a majority of their employees are hacking into unknowing female customers smartTV's and wifi to be the perverts they so clearly come across as. The USA has a BIG PROBLEM on it's hands and most are sicko perverted hacker employees working for large corporations. Don't believe me? GOOGLE IT. read more