Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

I recently moved to a new apartment and needed some help getting my service started. I was having a…read morebit of trouble on my own and was going to have a technician come out. Leading up to my appointment, Anthony called me to confirm some details. Instead, he coached me through how to solve my problem in minutes. He was friendly, direct, and knowledgable. Overall I was blown away by his service. I'll be a Monkeybrains customer wherever it's offered.

Love monkeybrains! I've used them for over 10 years at two locations in SF. Fast speeds, no data…read morecap, good support, and inexpensive. What else can I ask for?! Recent support experience with Dan W. was great - super nice and helpful guy. Thanks again!

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Trash service and reliability. Terrible sales, billing and customer service. They're thieves and I…read morehope this business goes under.

After requesting more info about the services that they offered, Mike responded back within 10…read moreminutes and was able to check if they serviced our area. Unfortunately they did not and provided more insight around companies that would or wouldn't and even had another recommendation. Even though I didn't get to use their service, based on the communication and help I still want to give them 5 stars!

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Requested service for installing StarLink at our home. Quick response from the company. Day of…read moreappointment they arrived on time and were very professional. They explained the reason for placement of the starlink, setup everything, and connected to our existing mesh relay system. Cleaned up after themselves. Appointment was completed in the two hour allotted. Highly recommend this company!

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Our Xfinity cable box stopped working the other day after several years of use, so we went to this…read morelocation to exchange it for a replacement. When we arrived, there was a short line at the counter, but it moved quickly, and we were asked to take a seat while they addressed our issue. About ten minutes later, the gentleman at the counter returned with a new device, verified my account and ID, and handed us the replacement. Once we got home, I tried to set up the new box, but the remote wouldn't sync with it. So, I had to return the following day to get another replacement. This time, the process took only a few minutes, and once I got home and walked through the required setup steps, everything worked like a charm. Altogether, this was a positive experience. Aside from the inconvenience of having to return a second time, I was happy with the process and the service we received.

Be cautious when signing a contract with Xfinity…read more They rarely perform at the service level you contract at, and getting them to honor contracted upload/download speeds are impossible. They write language into their agreements that basically indemnifies them and you're stuck with whatever speed they have you set up at. But that isn't the only caution here. Another area to be cautious with them includes service reliability. Before we canceled service four months ago, they had failed service in every 24-hour-period on 27 of the last 30 days we had service. Yes, you read that right. 27 of the last 30 days we had with them showed us losing internet connectivity for at least 60 minutes in the 24 hour period. That is NOT reliable service. Lastly, and what prompted me to write this review, I just received an email stating that I owe equipment. Keep in mind that my wife endured A THREE HOUR WAIT just to return the equipment we did have. What stands out to me is that this is the second time this has happened since we cancelled and went with Starlink. I believe they do this as a way of generating revenue from clients who cancel. Most won't take the time to fight it and they can just bill for the cost of the equipment regardless if it had been returned or not. I'm fortunate...I keep receipts and the first time they pulled this I spent two hours on the phone (which I'm certain I will have to do again) to clear it up. So...the bottom line of this review is to inform you to make the best decision for you. Good luck and don't go with Comcast Xfinity.

I'm going to start by saying I'm a fairly picky person. I consider myself fairly hard to please…read more I live in a rural area so there are no services except satellite for TV, and dial up for internet. So after a year of using my 4g phone as a hotspot, with crappy 4g coverage at my house, I was excited to give Unwired a try. Their service is long range WiFi. I have had the service for two years now and have been nothing but impressed with this company. There have only been two service outages due to their equipment, and both times I was emailed multiple times from Unwired, keeping me informed of the situation. They explained what went out, which tower, how long the service would be down, etc. They made me feel like I was important. How often do you get that from Comcast or AT&T? NEVER! YOU have to call and most of the time they treat you like an idiot. Most recently I had a power supply failure on my modem/dish. I emailed Unwired support at 7PM on a Friday night. I totally expected to not hear from them until Monday. Well, guess what? The CEO of the company emailed me back within a half hour and helped me diagnose the problem via email that night! If you are not impressed by now, just wait. I emailed him the next day (Saturday) and asked if there was a local place I could find a power supply. He explained that the power supply was a unique unit and a normal store would not have it. He then volunteered to personally deliver a power supply to my work!! I told him I didn't expect him to do that and I would wait until Monday. If the deal wasn't already sealed at this point, it is now. I will be a customer for life with this company. The service itself is great. It has a very fast upload/download speed. The latency, which was my biggest concern, is VERY fast. I trade futures and a fast latency, or "ping" time is crucial. If you want excellent, small company service, fast internet, and a lower price than the big guys, give these guys a call.

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Fastmetrics provides our business with reliable, high speed fiber internet. The fiber is symmetric,…read moreso we can get more done and use cloud based services efficiently. In addition, Fastmetrics provides a feature-rich business phone system for 50 users, with excellent local support. Fastmetrics is always willing to answer our questions and is vital to our business operations. Highly recommended business ISP! Kurt, IT Director, Beeline Group

Fastmetrics has been critical to our continued operations during the COVID-19 pandemic. With our…read morenew FM phone system, when Shelter-In-Place was issued we were able to pivot literally overnight, to have the majority of our staff working from home the next day. Staff simply took their desk phones home, plugged them in to their routers, and got back to serving our patients without missing a beat. We are a mulit-office pediatric practice. Families rely on our call-center receptionists and our telephone advice nurses. In Feb 2020, we eliminate our relationship with our old phone service (one of the giants) because the cost was criminal, and the service was poor. FM was very hands-on helpful during implementation, setting up our new equipment, phone queues and autoattendents exactly how we asked. Then in March, the world changed. But our staff adapted immediately, largely thanks to our new FM system. With care-giving staff in the office, and everyone else at home, our internal and external communication continued seamlessly. And most importantly, we were 100% there for our patients to reach us, even during the most trying times. Fastmetrics has truly been a game-changer for us.

I have been with LanMINDS for over ten years. They delivered wireless Internet service to an…read moreapartment building that I managed. Now the house I am in on Northside of Berkeley is one of their single-residence accounts. At the apartments LMI would answer service requests very quickly, and did not hesitate to install a new radio when the existing one reached the end of its life cycle. Now, as always, I can get knowledgeable tech staff on the phone for whatever I need or want to know, and usually I end up knowing well more than the momentary need calls for.

We have LMI.net for many years and the internet speed is getting worse…read more It has been so slow in the past few weeks and completely down today!! We called and left messages, sent emails, logged a ticket online, and NOTHING happened after all these frustrating hours! I know today is a holiday and they are closed. But as an internet service provider, they don't even have one on call staff?! Unacceptable!

Thomas is an asset to AT&T! Sunday I found our service on…read morethe ground, 1 call and 45 minutes later Thomas called and said he be there in 30 minutes, right on time! My wife and I found Thomas to be very punctual, professional, and patient. We were very impressed.. It was very thorough and knowledgeable and relayed information to us very clearly. Thank you so much for all of your help and attention to our issues with the Internet. Sincerely Michael and Dianne Tambornini

Our experience has been incredibly awful from the beginning. It took 3 tries to finally get our…read moreATNT welcome packet because the agents could note my address down correctly. 1st one sent it to the wrong house entirely, the second one forgot the apartment number despite me reminding them it needs to be included. It took 3 phone calls and 2.5 hours total to get this resolved. Then after 3 agents and the technician himself told me I wouldn't need to pay an install fee after such a bad experience, the $99 charge still shows up. Called and wasted another hour only to be told they weren't willing to remove it. The internet is spotty sometimes and will drop completely while we're watching something. If you like fighting AI on the phone to talk to a real person you'll love it here. Customer service is a joke and takes forever.