Grat people always find a solution and really freandly always come back to them and it's always goodread more

I came in with my old iPhone. They told me it would take 2 hours to complete. I came back in 2…read morehours and they gave me back my phone with a nice & perfect new screen. Thank you!

The wifi is awful - it is spotty and weak. They overcharge for phones. You can't call a store to…read moreask questions. I'm being charged A LOT more for wifi than I was at Xfinity. I could swear the phone I got is refurbished. It's not a new phone. It's a piece of garbage that isn't worth $600+. My recommendation is to stay as far away as possible from Tmobile.

Great customer service trust these guys and allows come back to them they always find a solution…read morefor me

One of the worst customer experiences I've had in years. I needed to complete a purchase started…read moreonline, was told to "pay in a Verizon store". Maybe I CAN'T do this in the store, but from the moment I walked in the guy was uninterested and dismissive, and made zero effort to understand or explain or help in any way. Maybe he couldn't actually help me. Maybe the instructions I had FROM VERIZON were wrong. But I simply couldn't tell he wasn't just lying to me. I walked out. Adding an extra star because the ONLINE experience was great. But the Daniel Burnham (at Van Ness) location? Ugh.

Be very careful with this company and don't trust what their representatives tell you. Here is my…read morestory. A month ago, my friend told me he wanted to switch from AT&T to T-Mobile because they offered him better terms and a free phone. I've been a Verizon customer for almost 3 years, and I told my friend that I could ask what Verizon could offer him and possibly add him to my family plan so we could all save money, since the more lines you have, the bigger the discount. I called Verizon, and the representative assured me that Verizon could match those terms (a free phone if my friend switched from AT&T). We received the phone, and a month later it turned out that it wasn't free. I called Verizon 10 times, and each time they assured me they would make it free, but nothing happened. Today, I asked to speak with a manager, and the manager told me he couldn't do anything and that the phone would not be free. I said that in that case I don't need the phone and that I had been deceived. The second situation: about a month ago my home internet device broke, and I went to this Verizon store to exchange it, but they closed my old line and opened a new one (I didn't know about this and didn't ask for it). Because of that, I lost my legacy (grandfathered) price and my loyalty discount. The manager wasn't very helpful here either, as he said he couldn't restore my previous terms. Please be extremely cautious with this company. Now we are looking to switch to T-Mobile because they treat their customers better and keep their promises.

These guys are the best! They have gone over and beyond to help me over the years…read more After quite a negative experience with a major cell phone carrier I found Platinum Wireless and I'm regretful I didn't try them earlier. On one of my lines I'm now paying for a month what I was paying for a year.

Sam and Ali helped me get my dad's iPhone 12 Pro battery replaced and my PS5 deep cleaned & Liquid…read moreMetal replaced. They communicated well with me and gave me what I thought were to be fair prices at the start of our interaction. I picked up my PS5 today (Friday) after dropping it off on Tuesday and immediately noticed it's a lot quieter and it just looks so much cleaner. Cool guys, thanks a lot for your help

The person needs to answer and respond to the texts…read more Electronics are precious so learn to maintain and maintenance them. Advice get softcases for laptops/ computers/ and electronics. Always transfer ur data and files onto Micro SD cards tape it down and save the cards in a case. Don't put ur electronics in direct sun lites use flash lites to see the issues. Use a coffee table to avoid spills spilling liquids.

I called for a quote to replace the battery for a mobile phone. Gave me a reasonable price. I had…read moreto provide a deposit before the battery was ordered. It took two days to arrive and I brought my phone in. It took about 30 mins (included time to charge up the battery). They provide a year warranty. I'm happy with their service and thrilled not to have to buy a new phone.

I got my iPhone 17 pro repaired and genuinely this place is super affordable and the staff was…read moresuper kind. The quality is unmatched for the price. Jacob helped me and was super kind and yea big shout out to him. Def check this place out has a lot of phone accessories or if you break your phone this place is the best!

I had the misfortune of dropping my iPhone and breaking the glass screen twice. After each…read moreoccurrence, I brought my phone to Jacob for repair and he was able to replace the screen within the same day for a very reasonable price. I highly recommend taking your broken cell phone here for repair.

It's a good sign, not having to stop by for all these years…read more Yes, I'm aware of free Tuesdays but my work schedule makes it difficult to enjoy this perk. After a stressful Sunday morning phone emergency, I knew a trip here was necessary for both my recreational and work lifestyle. I had a dinner engagement with friends that afternoon. How would I contact them? And with Monday being a workday, I was pretty sure there'd be work texts and calls that morning. I ordered my replacement that wouldn't arrive till ten days later. Yes, no cellphone for ten days is unfathomable. Stopping in a little after 1 pm, I saw a couple guys with T-Mobile shirts on. Ivan greeted me and I explained my situation. After unsuccessfully helping me restart my phone, he and I agreed the best alternative was to get a new phone to use. Twenty minutes later, I left the store with a phone that I could use in texting, calling, and receiving texts and phone calls. I stopped in later in the week enlisting Ivan's help in transitioning information. On Friday, I stopped in while the door was being repaired and Christian patiently helped me transition to my replacement phone. Big thanks to Ivan on my 1st two visits and explaining things and helping me plan the transition. Thanks to Christian for getting my new phone in order. This is still my go-to location.

Everything went well. I was immediately greeted and walked through the process of buying a prepaid…read moreSIM card. Irene was awesome. She explained everything thoroughly, helped with decisions and installed the card in the device.

Needed a phone charger. Friendly service. I would recommend this store for efficient service and…read moreknowledge of the staff.

The staff at this location was very professional. T Mobile is NOT. I, along with several 1000s of…read moreothers, tried for hours to fix problems with my cell service yesterday during hours of no service from T Mobile. T Mobile FAILED to message customers that there was an outage. After trying to get my phone to work, I had to go into this store and ask for help. T Mobile did not email customers to let us know there was an outage. But they have no problem emailing us when they increase our rates. NOTE: I filed a formal complaint with the FCC. I hope others do the same.