My Comcast/Xfinity experience has improved a little since I dropped cable TV. I now only use Xfinity for high speed internet and Cellphone. Just today Xfinity Mobile helped me clear up a possible fraud complaint, with a positive outcome. Thanks read more

I called to schedule the cancellation of my service because I'm moving to a complex that already provides internet. I requested a specific cancellation date in the future, but the customer support representative joked that he would end my service that day instead. He then deliberately stated the wrong cancellation date and said, "Ha ha, I'm just joking with you." This was frustrating and unprofessional, especially because the process involved long waits at every step for what should have been a simple request. Experiences like this make customers go out of their way to avoid using a company again in the future. read more

The price increases without any notice. My service more than doubled and you're unable to talk to a customer service representative on the phone read more

I just spent an hour on the phone trying to pay my bill. Usually I pay it on their website, but this time I couldn't advance to the payment screen. I tried 4 times, no luck. So I called their customer service number for help but couldn't understand either of the people I talked with. I work in retail and have to interact with customers from many cultures, but these employees' accents made it impossible to understand. Finally I had to enter my routing/bank account numbers twice before they were able to put my payment through. Has anyone else who is a long-time Comcast customer had this experience? read more

Hooray. I finally cut the ties with this overpriced monopoly (used to be). Just the worst customer service ever. Good luck getting a live person on the phone. Long wait times and I got a call back in 2 days which never happened. The final straw was they removed Bay Area Sports Station (720 on my channel lineup) to their new premium package, I sat down to watch the Warriors off my DVR a couple of week ago and like no program on. Got a message that it requires an upgrade to the new premium package. WTF? It's $35 more dollars a month. So, that puts my monthly bill at a new high level. Nope! So, after 35 years, I cancelled my entire Comcast service. I now have AT&T fiber optic for the internet and am happy to be using You Tube TV for all my favorite programs and channels (oh yeah, you can pick and choose on You Tube TV exactly what channel you want. Like Comcast made me pay for the Chinese Channel, Telemundo, QVC and a hundred other channels that I never watched). Love the You Tube TV interface. Has unlimited DVR in the cloud. Fast forward function works well to skip the commercials. And, I am paying about $100 less a month than the Comcast service. I went directly into the Xfinity office to make the change as you will most likely never get a live person on the phone. Run, don't walk, and get rid of Comcast. They will not be in business in 5 years anyway. read more

Everything! Trying to reach a technician who Knows HOW TO SOLVE THE PROBLEM IS IMPOSSIBLE! I have two email addresses. I wasn't getting my email on one of them and it said to call this 800 # to change my password. I told them too that I keep gettin a pop up windows to put in the IMAP password for each email. I was able to change my password but still can't get my emails. Not only that but after talking to 4 or 5 service technicians AND 3 HOURS ON THE PHONE, I could no longer get my emails from either of my addresses and I still keep getting the popups about IMAP passwords. Of course the technician didn't know how to fix it so put me on hold to hand me off to the next available representative. I gave up and hung up! If I could rate my experience a -10, I would! read more

I switched both my cell service and internet from Xfinity over a month ago to Metro PCS. My Metro service is fantastic and half the price of Xfinity. But Xfinity can't seem to let go. It's like trying to break up with an abusive boyfriend and he's saying, "Oh, we'll sit here until you give me a good reason for cancelling." Nope. That internet rep told me point blank he would not cancel until I told him why. That didn't turn out the way he wanted it to. How is Xfinity so entitled it thinks it can demand an explanation for leaving them. So today, after cancelling my mobile line and confirming twice, after having removed my debit card from my account, I get an email, "Thank you for your mobile payment." So I call to ask them to refund the charge and this guy literally tells me I have to listen to his entire "How are you may i call you by your first name how are you (again) may I call you xxx...again..." and I say, "look, Xfinity charged my debit card illegally after i removed the card and cancelled my service. Please fix this without repeating your script. I'm not a customer. Just reverse the illegal charge or transfer me to someone who can." He doesn't respond. I ask, "Can you do that for me?" He LITERALLY says snidely, "NO. I cannot. I have to follow the script." So if this happens to you, do what I did. I called the corporate number and when the automated system put me in an endless loop, I hit "1" for enterprise support. I told the rep, I'm just a residential customer but I can't get help. Here's the situation in a nutshell, can you help? And she opened a ticket immediately for someone to call me back today and fix this scheisse. We'll see what happens. The number I called was 215-665-1700, option #1. read more

They called me last night and not only did they not offer a solution they made things even worse. I've been with them for 14 years and I am definitely looking for a new internet and cable provider now. read more

I had a very frustrating experience with Xfinity's customer service. I was put on hold for a long time and transferred to four different agents, which ended up wasting nearly an hour without resolving my issue. I hope they improve their customer support process. read more

If I could give Comcast a negative 10 I would! I call to switch addresses. I was on hold for 10 minutes. They gave me option for a call back.. I chose it. They called back 35 minutes later. The guy had a thick Indian accent! Could not understand a word he said. I was I. Phone for 25 minutes with him. He then transferred me to another woman! He stated that he would inform her of everything we discussed. Again! He did not! And the woman had a thicker accent and then hung up on us! Now this is an hour into everything!!!! COMCAST IS HORRIBLE!!!!! Customer service is terrible! Can't even reach a manager or someone who speaks English! NEGATIVE 15 stars! read more

Worst service. Expensive. Lacking customer support. I am itching for the day I can cancel.

Absolute worst service in the entire world I was overcharged and they never fixed it On top of being overcharged they shut off my internet because they had it all wrong in their system Called customer service several times and was hung up on and treated TERRIBLY by others I am cancelling service and don't recommend anybody to ever get Comcast because if something goes wrong nobody will fix it it's hard to even get through to a human and when you do, they are terrible It is a scam. I 1000% do not recommend. RUN The worst part is, I didn't even choose to get it. It's provided by my apartment and I will be choosing to pay much more somewhere else just to not deal with the bullshit service and customer service read more

Has been xfinity customer for twenty plus years and customer service has went down the drain can't fix tv issues, can't fix deals , in person customer service is okay but call center service drops or has no understanding of the issue, the screen you get use to .......Something is not quite right give us a call ...(so we can piss you off more) read more

Comcast - Internet Service Providers Near Me - Oakland, California

They do NOT care. Internet works good usually. That means it doesn't always work. I disconnected the phone. It meant a 2 hour phone call (mostly on hold) for their LOTALTY Dept. That is reason enough for no stars. They also refused to refer callers to my cell number unless the cell was their cell. read more

I have been with Comcast for at least 22 years I have been with Xfinity . The new service tree is not good at all. The new electronic agent does not allow the user to check a card on the fly. It literally took me 3 calls to get someone on line and 34 minutes. The tech told me to respond to their texts and text audit and someone will call vs waiting 34 minutes. She was very nice and I do find when you get someone on the phone they are super helpful. I give her 5 stars but the electronic agent is horrible. read more

Comcast has been, and continues to be, one of the world's biggest scams. For over 35 years they've been unreliable and untrustworthy. As Jerry Seinfeld might say to this monopolistic underperformer: "You can GET the subscribers; you just can't PERFORM for the subscribers." read more

They provide spotty internet service. The worst part is their unethical rate hikes when your conract or "introductory " price is over....my bill went from $100 a month to almost $400. And they talk you i to automatically pay with a card so you dont notice right away! They are the worst!! read more

Comcast (Infinity) service is very finicky. it goes bapoop at anytime. usually i do a a disconnect & connect of the modem and it does the trick. (basically that's what comcast does by a remote restart) i did it four 4 times yesterday, didn't work. got them on the phone, they restarted it, got my computer working but not my ipad wireless connection didn't work. got a "live" agent. vibs indicated it was a bot, a computer answering my questions. the computer was diligent in getting the internet reconnected. at the end of the call,. out of the blue, "agent" states wrongly that my plan is higher next month, tries to upsell me on a new plan with streaming, tv. didn't want it. wanted to stay with old plan. "agent" was fine with it. let's see what happens. read more

Comcast or xfinity sucks. Do not sign up with them. I work from home and my internet goes out twice a week. I have lost money and time. Not worth it. read more

Pay a car payment worth of money for slow service and pixelated sports. Service is terrible.

Absolutely the biggest scumbag ripoff company out there. I was losing my business and trying to cancel my service as I was closing down after 22 years in business. They played games and lied and didn't actually put in the closure request when they said they did. Then charged me for two more months after I closed, told me I could keep or throw away the modem as it was old (but then charged me $250 for not turning in equip.), then charged me another $249 for early termination of a newer contract theyhad put me on. Steer clear of these grifter, lower, thieves!! read more

I got this service a number of years ago, upgraded the modem and it used to be fast internet, sold as "High speed internet". Used to be. It went from 280 download speed to 50-80. bait and switch at a premium price. getting rid of them for Sonic. 105 a month for 5-80 download speed? FU comcast read more

Worst business practices. Earlier this year we lost internet in the 94601 area once a week for awhile. And then my bill went up from $80 to $90 to $100 with no explanation & no added benefit. I don't run a business, I just have internet in my small house. Outrageous. Xfinity Comcast is too big to care about individuals people. We switched to sonic, pay $50 a month & there's no outages & no problems. I checked one star because yelp won't let me check zero stars. read more

The point of Comcast is to make share holders happy. That's it. The rest, they really don't care about. They are so, so awful that even if their service be free, I would still not keep it. Well, there are local providers who care, like Sonic. They're great. Buh bye Comcast. Ah buh bye... read more

I canceled my service after 6 years. I recieved a much better deal from a competitor which comcast would not match. I received the comformation of my cancelation. I had what the last paid day of service was. Then asked to have my service disconnected the day before that last day. Then I took my card off of auto billing. The day comes and boom I am billed. I spend over a half hour on the phone waiting for a manager since the customer service employee cannot seem to understand I had cancelled my service prior to the billing date. ...I waited on hold for 2hat seemed like an eternity. Eventually after an hour or so the issue was resolved. I will likely never go back to comcast. The service was bad, the customer support was worse, and now that there are other providers in my area it's good riddance to bad rubbish as far as I am concerned. read more

I tried calling their location to find out if I could drop off equipment there. The options were- new customer press one- or anything else press 2. When you press 2, they let you know that you have to call the main number, and they threaten you that your phone number will be *blocked* if you call back. WOW. So of course I called back and pressed one, because someone should be able to answer that simple question. The person that answered was foreign and polite, but immediately turned rude once I asked about dropping off equipment. read more

Comcast - Here's the main number so you don't get BLOCKED. - Internet Service Providers Near Me - Oakland, California

Don't laugh! This is for a specific individual Service Man named Scott Springs. He did something no other Comcast person has done -- he actually fixed my problem. Today. Don't even get me started with the 888 call to the Philippines call center. Or the " we are experiencing service issues in your area...." Scott actually figured out what was going on and took the time to get his hands dirty and fixed it. Period. He gets all the credit. The rest of the organization basically sucks. Why should they care? Did I mention almost a monopoly? Anyway it's good not to paint every person in the org with the same brush. My vote goes to Scott and my day is a lot brighter. read more

The worst customer service ever !!! Have been trying for 3 months to get equipment fee remove from my bill and they still have not removed have to call every month for the past 3 months read more

The customer service team are terrible, especially the Manager. He is very racist and very rude. Also discrimination. My plan was expired starting May. I will have a new among so I tried to called to see any special going on just like everybody right? unfortunately they said no, and the manager saying that I have been cheaper for the last 2years so time to pay back if I cannot afford this, then you should return the equipment and he said not only 1 times he said few times and after that he said now I will give you is $4 off. I said to him are you serious and he say again if you cannot afford it then return the equipment. I had been business with them over 20+years and the last 2 years I rent the equipment and paid over the price of the equipment cost and I didn't complain but this time I'm writing this is I have a feeling of racist and discrimination also insulting me. How he knows how my finance and everyone call customer service would like to get better deal not insulting by the Manager this is really horrible and hurt me so bad he didn't even tried to look any special for customers and he just said NO Special and keep saying to me I already special in last 2 years, the last 2 years I paid $86.34 each month not as he said I have very special and most of the customers are having this not just ME. He sounds like I'm the only one having this deal of course end of he didn't help at all. The most important is he can't judging people by them to ask for better prices this is really discrimination and races Comcast service is good BUT the customer service team are the worst read more

One day my phone had no internet, GPS, phone or text service in the middle of San Francisco. I called Xfinity to see why my service failed. Is there anything worse than Comcast/Xfinity customer service? No. Not only can you never get a human on the phone, the prompts don't work properly. They do everything they can to got you to use their automated service and if it can't help you, you are out of luck. read more

I discontinued my cable services on 11/16/24. I was charged the full amount of service on 11/24/24. I called customer svc depth. They said I would be refunded the full and I would only owe about 51.00 for the month of November. I then called around Dec 1st to check on my refund. Was told it takes about 10 business days to receive my refund. Then I called yesterday, 12/11/24 check on my refund status. Then was told no refund that my November balance was prorated and I owed 265.00 for 11/2-11/16. And the difference was applied to my current bill. If my monthly bill was 292.00 how does 2 weeks of service cost 265.00. I'm being over charged. That doesn't make any sense. Bad thing about this whole ordeal, no one called,emailed, texted or mail me a letter with an explanation. So no I will never refer your company to anyone due to bad or lack or misleading miscommunication from your customer service dept. Sadly I just signed up for to keep my internet service with you and deeply regret it. read more

I had the misfortune of having Rachel at the San Leandro office "help" me, she basically caused my internet service to stop and then lied to me to tell me a tech was coming between 2 and 3 the next day. I cured the problem by calling Comcast and a delightful lady, Joy, got it all working again. read more

Never saw a company work so hard to give you information (emails, app, robot assistant) yet not answer your questions. My internet would cut out once, sometimes twice a day for about 5 minutes. The robot assistant would tell me to do the same thing over and over, yet never find an issue. Trying to talk to a real person was difficult. After months of this, finally reached a real person who immediately found an issue with my modem and sent a new one. Then I received a slew of emails referring me to the Xfinity app to install the new Gateway. Once again a loop of disinformation. There were no instructions for replacement. Robot refers to the app. The app refers to the Robot. Absolutely dysfunctional. Finally reached a human who immediately took me through the process. This is way too much work to keep steady internet. read more

Very poor phone support!!! They turn off the service but they stopped paper billing so I have no way to contact them. I have to use my neighbors phone to call them. The call process is terrible at best .... I held for 20 mins and got a brain dead operator who kept sending and asking for conformation numbers ... this unnecessary and a waste of time ... when in history of you paying bills has someone "fraudulently" paid your bill??? Tried to pay on line ... I have 2 accounts .. I chose the proper address but their system charged the wrong one... so my needed address is still down. After an hour I was finally got a supervisor and he was able to allow me to pay my proper address and account and cancel internet charge. PAINFULL!! read more

Well, here we are, Day 10 of of Shelter in Place + our second day of zero internet connectivity. No internet, no cable , no house phone. After a surreal day and a half of trying to restart services, or reach Comcast ( generous offers to call me back- I'm 3,700 in line for that service) and an hour + 20 eternal minutes on phone hold, scrabbling about in the basement plugging and unplugging things, hitting on/off switches.....finally got a Comcast tech out this afternoon. He seemed to be a nice young man, doing his very best, and I appreciate that he is still working under threat of the Roving Pox But He didn't even look at our modem, or cable box. Didn't enter the house. He spent some time on the street, in the manhole where the cable that brings all knowledge, entertainment and relief lives. ( a.k.a. The cable feed that connects our home to the very needed interwebs) Verdict: nothing wrong going on between that connector, and our equipment. Problem: there's no signal coming in to feed our need for connection. Gone. Maybe never to been seen again. He valiantly tried to explain to my senile , grey self, that when we had a power outage yesterday morning, we were "kicked off " the line that supplies our signal, as well as the signal of thousands of our neighbours. Now we're at the very back of that line. Because there's a much higher than usual demand for said signal, when our modem tries to to power up and reconnect, there is no signal to connect to. There still isn't. They're out of supply. No more juice. A bit like seats on an oversold flight. Sounds like a pretty sketchy, bullshitty explanation to me.... Is that really how internet signals work? When I pressed him to find out why us, and nobody else on our street..... He claimed it's completely random, beyond the control of Comcast. His suggestions : -try again between midnight and 5 am, when online traffic is lower. Why, of course, that's exactly the time of day that we need the internet. Thank you. - Please be patient, and " hope" that the signal will restore itself at some point in the future. No idea of when that future may be. A day? 3 days? A week? When the pandemic is just a very bad memory? I have no idea when that could be. Neither does he. Basically, he just shrugged, and said " that's it. Can't help you. Can't do anything else right now. Bye, bye." And left. Absolutely Surreal. 2020 , a pandemic that demands us to stay home. Our cable company just dumped us. Basically, they're selling a service they're unable to provide. And in a crisis like the one we're innow, it's a very essential service. They don't care. read more

The 49er game is :45 on delay in the 510z my friend in the 650 was calling the play before i got to it. Total bs. I wonder if at&t is quicker. Comcast is getting too comfortable. read more

They lie and are not trustworthy. Call to discuss renewal of an existing account and the phone rep signs you up for new equipment so they can get credit. After a couple months phone calls and emails state you have not returned your equipment and will be charged. Talk with the equipment return customer service rep and explain I never changed equipment - still using the original from when I started. That rep couldn't fix problem. All they had to do is look at my account and you could see which equipment I have been using. Was told to call Customer Service - all phone numbers didn't work. Called a business line and finally got ahold of a CS rep who barely understood English couldn't answer my question or resolve. After 20 minutes being placed on hold they hung up. If comcast/infinity valued their customers they would have working phone numbers. If I could use someone else, read more

Yes, another "glowing"- as in radioactive- review for Comcast Infinity. I needed to change the billing address for my mother's account, but keep her address as the service address. It is beyond this company's capability to do this, for reasons that remain well beyond inexplicable to me. So far I have: 1.Waited on hold for about an hour. Gave up. 2. Spoken to a nice lady who told me I would need to upload some documents She would send me the link. She would call me back. Neither of those things happened. 3. Went to a local store, thinking in person might be easier, and got a very nice agent. Thought I had taken care of it. Went online. Everything was wrong. 4. Spent 1 hour and 15 minutes with 2 relatively nice agents. The 1st person typed in my billing address repeatedly for about 40 minutes. The poor soul informed me his supervisor would not be in for. another. three.hours. The woman in billing was less pleasant and also unable to fix "the problem." She was going to "escalate" it for me. Guess what? After several hours of my life that I won't get back, the routine issue of changing a customer's billing address is STILL not resolved. I get to wait for a Comcast Escalator to call me. Doubt it will actually happen. What an awful, awful company! Steer clear of this terribly run business. I have Sonic myself. Much better than Comcast if they operate in your area. Avoid Comcast Xfinity at all costs. read more

The internet service we've been getting with Comcast would have been a joke in 1999. A finicky 2.0mbps for the last four days. That's just enough internet speed to load a Geocities webpage with no gifs, browse Twitter with no images, or read the comments on Pornhub. It's lovely having only two viable broadband internet providers to choose from. read more

Hello? FCC? Are you there? Are you screening? Pick up! Pick up! Comcast has a monopoly. There are literally, yes, literally (not the overused, rarely understood use of the word) l i t e r a l l y no other solid options in my neighborhood. And Comcast knows that. I pay for 60, rarely get 18-20 and many, many, many, many times, every day for nearly a year, it drops to .09 or 1.12 or .02. Seriously. .02. I pay for 60. I've called and called and called and every time, (after they "push" their super magical signal they always want to push through) they set up a tech visit. I take a few hours off work, over and over again, they come out, each tech says something different, does something different and leaves. And then it cuts out again. Then I have to call and fight with them when they add $70 to my bill for the tech visit that didn't fix anything. I've had six tech visits, six opinions, six non-remedies, six $70 tech visit charges to my bill, and when I called again about a .02 speed again, not only did they want to schedule yet another tech visit, seriously, the guy tried to sell me a faster speed at a higher rate! They cannot seem to provide the 60 I pay for but you are trying to sell me 150 for more money? It's hard to understand how a large company can have such useless, and wasteful customer service systems in place, or lack there of. The techs don't seem to know how to fix this particular issue, and the tech support number has no option but to set up another tech visit. That's it, there's no other option. It's bizarre. I'd say go somewhere else if you have another option, but AT&T is just as bad, isn't it? read more

See all