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    Verizon

    2.5 (195 reviews)
    Open 10:00 am - 8:00 pm
    Updated 1 month ago

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    2 months ago

    Business owner information

    Photo of Verizon S.

    Verizon S.

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    8 months ago

    Business owner information

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    Verizon S.

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    2 years ago

    Business owner information

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    Verizon S.

    Helpful 1
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    2 months ago

    Business owner information

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    Verizon S.

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    2 months ago

    All sales personnel are very courteous and obliging. I have always had very great experience going there.

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    Verizon S.

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    Photo of KD E.
    200
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    8 months ago

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    Verizon S.

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    11 months ago

    Business owner information

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    Verizon S.

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    7 months ago

    Business owner information

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    Verizon S.

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    10 months ago

    The experience was amazing did a return and exchange for me Martin went above and beyond

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    Verizon S.

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    10 months ago

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    Verizon S.

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    2 years ago

    Extremely poor service, very disappointed! The team there was not willing to help me even though I have been a 20+ year client with them.

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    Verizon S.

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    1 year ago

    Awesome service. Gabriel rocks, signed me up for subscriptions bundles which helped me saved a fortune monthly. Thank you so much!

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    Verizon S.

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    2 years ago

    Business owner information

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    Verizon S.

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    2 years ago

    Business owner information

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    Verizon S.

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    2 years ago

    Business owner information

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    Verizon S.

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    3 years ago

    Business owner information

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    Verizon S.

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    4 years ago

    Business owner information

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    Verizon S.

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    Photo of L C.
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    2 years ago

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    Verizon S.

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    3 years ago

    Business owner information

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    Verizon S.

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    Photo of Ronald C.
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    4 years ago

    Business owner information

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    Verizon S.

    Helpful 2
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    3 years ago

    Helpful 0
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    Photo of Ari S.
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    3 years ago

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    Verizon S.

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    Photo of Tay T.
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    6 years ago

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    Verizon Customer Service

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    4 years ago

    Castro Valley Verizon Service has great customer care.... Alyssa was awesome...will be back.

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    Verizon S.

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    Photo of Linda J.
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    3 years ago

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    Verizon S.

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    3 years ago

    Business owner information

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    Verizon S.

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    Photo of Brian Y.
    123
    17
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    4 years ago

    Helpful 0
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    3 years ago

    Business owner information

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    Verizon S.

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    3 years ago

    Business owner information

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    Verizon S.

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    Photo of Suki M.
    542
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    7 years ago

    Helpful 2
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    Photo of Kevin A.
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    3 years ago

    Izzy helped me get a new phone and was super knowledgeable about the process. Will be back for sure

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    Verizon S.

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    12 years ago

    Helpful 1
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    Photo of Greg J.
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    5 years ago

    Business owner information

    Photo of Verizon Customer Service

    Verizon Customer Service

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    12 years ago

    Helpful 3
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    4 years ago

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    Verizon S.

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    6 years ago

    Business owner information

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    Verizon Customer Service

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    4 years ago

    Business owner information

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    Verizon S.

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    4 years ago

    Helpful 3
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    6 years ago

    Business owner information

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    Verizon Customer Service

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    8 years ago

    Helpful 1
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    Page 1 of 5

    Ask the Community - Verizon

    Review Highlights - Verizon

    until I met Brian Moreno of Verizon/Fremont (Christy Street).

    Mentioned in 2 reviews

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    Verify this business for free

    People searched for Mobile Phones 2,633 times last month within 15 miles of this business.

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    Best Buy

    Best Buy

    (740 reviews)

    $$

    I came by to Best Buy to just look around but later realized that I need to get a new charger for…read moremy phone the other one doesn't work anymore. Good news is that I'm able to find one with an affordable price. Bad news is that they seem to lack options not only for chargers but other products as well when I was looking for phone cases, headphones, and other products. I guess that you'll have to go through online shopping if you want more options. Or you can go to other stores and see if you're looking into more options or specific ones rather than what they have in store now.

    Now I see y you guys have to 3 stars…read more Today I went to do my exchange and there's a one fat as Mexican store manager what he told me but he doesn't seem to be a manager I had a very bad experience with a manager at this Best Buy location. From the beginning, he was extremely rude and unprofessional. During our interaction, he told me to "shut up," threw my receipt, and then asked me to leave the store. I was shocked by his behavior, especially since he is a manager and is supposed to represent the company. This treatment was disrespectful, inappropriate, and completely unacceptable. No customer should ever be spoken to or treated this way. He clearly lacks basic customer service skills and does not know how to handle situations calmly or professionally. Best Buy seriously needs to address this issue, hold their management accountable, and provide proper customer service training. Experiences like this damage the company's reputation and make customers feel unwelcome. You guys don't even deserve to have one star I had a very bad experience with a manager at this Best Buy location. From the beginning, he was extremely rude and unprofessional. During our interaction, he told me to "shut up," threw my receipt, and then asked me to leave the store. I was shocked by his behavior, especially since he is a manager and is supposed to represent the company. This treatment was disrespectful, inappropriate, and completely unacceptable. No customer should ever be spoken to or treated this way. He clearly lacks basic customer service skills and does not know how to handle situations calmly or professionally. Best Buy seriously needs to address this issue, hold their management accountable, and provide proper customer service training. Experiences like this damage the company's reputation and make customers feel unwelcome. Hiring very young, inexperienced staff who aren't trained in basic professionalism shows a lack of concern for customer service. When hiring employees, management should consider personality, maturity, and how they interact with customers--not just availability. If corporate reviewed this location's feedback, they'd understand why the ratings are so low. It's disappointing that corporate doesn't check on the store manager or properly evaluate employee behavior. Shame on the lack of oversight and accountability.

    Best Buy - Geek Squad

    Best Buy

    (531 reviews)

    $$

    It's the closest location but not the best in terms of the size. It looks a lot smaller than the…read moreothers that I have been to. Another negative is that there are fewer employees so it is tough to find someone who to ask regarding a product. There was even one time where I was told that it is either there or that they are out of stock. That's not what I want to hear. Shame on that salesman. The only reason why I even come here now is to look and go home and order it online. If you are looking for more products and services, I suggest Mountain View or Union City. You will thank me later.

    I cannot say enough good things about BENNVE. From the very beginning, he has been extremely…read moreprofessional, patient, and genuinely helpful. He truly cares about customers and makes sure every issue is handled the right way. We actually live in Union City, but the customer service there is honestly horrible. We had so many problems, and the manager in Union City was very unprofessional and not helpful at all. It was extremely frustrating, and we felt like no one cared to solve our issues properly. Because of that experience, we decided to come all the way here just to get our problems resolved. And I'm so glad we did. BENNVE completely changed our experience. He listened carefully, explained everything clearly, and treated us with respect. He didn't rush us, and he made sure we understood every step. That level of service makes a huge difference. Now I shop at Best Buy much more often, and even though we live far, I am willing to drive all the way here because the customer service is excellent. BENNVE represents what great customer service should be -- professional, calm, respectful, and solution-oriented. Thank you, BENNVE, for restoring our trust and giving us such a positive experience. We truly appreciate your help and will continue coming back because of the outstanding service we received.

    KT Electronics - Keyboard and screen replaced

    KT Electronics

    (550 reviews)

    Downtown

    I haven't had too many electronic repair experience but very happy with KT Electronics. Got my old…read morebut can't-find-anymore 3-level touch-sensitive nightstand lamp repaired. It wasn't cheap but super fast and great value. Khuong texted me updates and picked up my calls right away every time. He honestly advised that I just buy a new set during drop-off and after diagnostics. He was very collaborative and addressed all of my questions and concerns. Overall, I found this repair shop very friendly, professional, knowledgeable, and last but not least very accommodating, highly recommend!

    I went to this place trying to get my computer diagnosed and repaired in July last year. The person…read moretold me very confidently that it was the issue of the fan, and the only thing needed was to replace it. Also, they promised a date when the fan would be available, and I believed it. However, when the day came, they said they would need another few days. Using the computer was very important to me, so I got annoyed and switched to another place. At the new place, I was told the issue with my computer was because of a completely different reason, and they helped me repair it smoothly. Glad that the delay helped me avoid further loss with this unreliable KY electronics. Unfortunately, although the diagnosis result was a complete error. I was not refunded for the diagnosis fee. Edit: The business owner replied saying that my job was on May 29, 2024, which is completely false. I wasn't even at the Bay Area during that time. Either he intentionally mixed me up with someone else or simply made up the story. Apparently, I have no point of making up a negative review if being satisfied as the customer, but the business owner has full motivation to respond to negative reviews by making up stories when he cannot reasonably dispute it, and it seems he has been doing it for many other reviews as well.

    Verizon - mobilephones - Updated May 2026

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