What a ridiculously negative experience. I'll certainly not be coming back and recommend you…read moreconsider alternate locations for your shopping experience. I walked in to purchase the latest and greatest Samsung phone, the Samsung S26 Ultra phone with extended storage, a $1500 phone, and possibly a matching Samsung watch between $400 and $700. That's over a $2,000 purchase. It also would have essentially resulted in a 3 year service agreement. I left canceling the order while another frustrated customer waited during my mess of a shopping experience -- the manager (at least she said she's the manager*) and sales rep, arguing with me about my sharing my perception of the service they provided me. As I reflect on the experience, I wonder if the rep and manager purposefully treated me poorly because they don't make money on these types of sales and just wanted to get out of there and go home...or something like that. Anyhow Cristina, the sales representative, seemed inconvenienced and annoyed from the start when I walked in about fifteen minutes before they closed. Her answers to my questions were curt and barely one sentence responses. Even her information regarding the comparison of my current Samsung Watch to the new Samsung8 was about one sentence based on her looking at a Google search on her phone. My same search provide at least a couple paragraphs explaining the differences with much more helpful information. Overall, I found the experience very dissatisfying, negative and disappointing. I own a small business in the area with about ten lines with Verizon and was amazed that the level of service I received was so rude and inconsiderate. Towards the end, the manager, Kaitlin, started to speak to me in a threatening manner, suggesting I grabbed Cristina's arm. I did not grab anybody's arm. If anybody at Verizon, or the owners of the store, read this review and go back to watch the video I would appreciate them coaching the staff on how to interact with customers and provide a very basic level, if not higher level of service to what is hopefully a relatively high value customer. Threatening customers is no way to grow a business. * Kaitlin, who said she's the manager, was looking at her phone virtually the whole time I was in the store. I find it hard to believe that she's actually the manager. Either way, her manager or the owner of the store, should probably take a look at this experience which happened at about 7:50-8:15 pm on Friday, May 8th and follow up with a discussion with the two of these people.

The store was well organized and clean. Phillip was so helpful and attentive to our needs and…read morecompleted everything in a timely fashion. Be sure to visit this store for all your Verizon needs!

This review is for Axel. My son and I went into the store after customer service was unsuccessful…read morein activating his new phone. After looking at the phone and checking the system Axel was able to figure out what was wrong. Customer service entered the wrong IMEI number and was unable to override the update in the system. They had to create a trouble ticket with tech and we were told we would get a call in 24-72 hours. We never got the call. We went to the store again and Axel helped us. My son's phone was still not activated but Axel gave us great customer service. He was patient, stayed on the phone with customer service and tried his best to get our issues resolved. So, thank you Axel for all your help and patience! We appreciate you :)

I'm being asked what could Improve…read more 1) the Indian man working there could improve his people skills 2)he can work on not answering the phone so rudely 3) I don't know if he can improve on by NOT being a racist person, but I hope he can Worst experience ever! I had to activate 2 phones and the Indian man working was SO rude that I decided to cancel my metro plan

The one star is ONLY FOR THE COMMUNICATION. 1) Calling the…read morenumber listed on the website was no use. I called many times and left messages. 2) Once one person called me while I was getting out of my driver's seat and asked to call me back in 5 minutes. But I did not receive a call back. I spoke with one more person but of no use. It was from the Technician who left me the 'first call' on Friday evening at 7 PM. 3) So, We drove to the store for more than 3 or 4 times. The travel time and driving on the road could have been reduced to only one AFTER the devices are ready for me to pick up. There are no stars besides 1 to 5, like some numbers with Negative values.

I've been trying to process a broken screen claim with Asurion for going on 3 weeks now. Its…read moreimpossible to get anyone on the phone that knows anything or is willing to help. I've been transferred back and forth between att and Asurion nonstop trying to get this settled with no luck. Somehow they have the color of my phone and imei number wrong. When the correct one item it changes the other and this has happened over and over again and ive processed and canceled over 15 claims over the past 3 weeks. Asurion is trash. Their customer service is outsourced and they just give you the run around. DONT PURCHASE ASURION INSURANCE ALWAYS GO THROUGH THE PHONE MANUFACTURER INSTEAD. Long story short, ill be canceling my line with att and going to T-mobile since they dont partner with Asurion.

I'm good for the economy! I spend money all over town…read more Had this guy help me with some DMV filings just because Nice guy Has several " Mailbox etc" type services offered that can be useful for you. Paperwork for the state , I would go back . 15

Very helpful, friendly, quick and reasonable! Had to take my phone in again as I dropped it and the…read moreprotector shattered in little bits and pieces. In and out in 5 minutes. I highly recommend this place for all your phone repair needs.

do not trust this place. i recently lost my wallet at the plant off curtner and some used my credit…read morecard to purchased a cell phone i called the owner and he said it was me. ovious he lied. i filed a police report, i was able to get my money back but it was a hassle. please stay away from this place not worthy of anyones business.

The store sells some items 10 (!) times more expensive than they cost online (e.g. on Amazon)…read more The store is really small and it definitely does NOT look like a MVNO dealer. Do not recommend.

I had Metro for 3 years and then I decided to transfer to Verizon. I cancelled my auto pay and…read moretransferred my service. Metro still charged me 60 for a phone that was no longer on the service and they will not refund me. They want me to go to my bank and file a dispute saying it was an unauthorized transaction. In which Metro shouldn't have charged me in the first place especially if I no longer had their service

Very helpful staff here! (Tim)…read more Came to get my boyfriends phone activated but we forgot the pin and the person who helped us provided the effort to figure it out rather than dismissing us. Parking Plenty of parking in their private lot next to subway. Highly recommend!

I was able to have my email attachments printed very quickly a very nice gentleman behind the…read morecounter helped me

Great storefront! Great people, outstanding customer service! . . . all the way, and more!read more

Leaving this review in hopes that prospective customers have a better understanding of the services…read moreoffered and what to expect when shopping at this location. First and foremost; Staples print and marketing IS NOT capable of offering immediate, full-service production. The production window for ALL orders is 5 business hours, with the option to pay an express fee of 20% for within the hour, which is the fastest turnaround they can provide. Photo printing under the size of 12x18in IS NOT offered. Staples is not a photo center. Orders via email are NOT offered. UPS services are limited as Staples is not a full affiliate; QR code drop offs and comcast/at&t drop offs are NOT able to be accepted by Staples and must be dropped solely at a UPS owned and operated location. Amazon returns are the lowest level of priority for the front end associate as they DO NOT generate ANY revenue for the store whatsoever. Other reviewers complaining about slow Amazon, here's your reason. Amazon does not pay staples, especially not on a per-return basis. Labor hours for staff are strictly regulated and cut increasingly each week, hence other reviews regarding lack of staffing. To be clear; the location is staffed. Corporate simply refuses to staff it fully. Each staff member here is tasked with doing the jobs of 4 people by themselves. They do their damndest, so everyone please bear this all in mind before deciding to lose your cool with a 23 year old retail worker.

Had originally stopped in for an Amazon return !! The young lady at the counter as very patient and…read morepolite (it was refreshing) once done myself and the kids shopped for school supplies (definitely the early bird ) when checking out we were helped by Ricardo (super helpful) he had me sign up for the staples program and download the app it was a whole experience haha he was also patient with the time it took !! All in all such a great experience