Great storefront! Great people, outstanding customer service! . . . all the way, and more! read more

The UPS Store - UPS Store San Jose -- storefront. - Printing Services Near Me - San Jose, California

The Notary, Savanna, was the best. Excellent customer service, clear communication of the process and the options, and very polite. Will be coming back to Savanna for my notary needs. Thank you, Savanna :) read more

The person in front was very rude and unprofessional Very disappointed of this location. If u have a question they get mad at you

They have completely changed this UPS location and i love it. I've had to go in to return Amazon packages a few times and the new self serve kiosk is perfect! The staff here is very friendly! Always willing to help in case you can't figure things out on your own . This will be my go to UPS location from now on. read more

The owner did the notary and he is friendly and efficient. We went in and Gary greeted us while helping another client.

Rude and unhelpful, repeats the same useless information. The so-called loading zone is illegal - the street isn't properly marked without signage, so towing your vehicle and calling the police is illegal according to City of San Jose parking regulations. read more

I had a very disappointing experience at this UPS Store. The employee named Amin was extremely rude, unprofessional, and disrespectful.

This store stole my iPhone and now I'm being charged from my insurance company and there's nothing I can do on my end. Stay away from this location. read more

Package Perfection at My Favorite UPS Store! I can't say enough good things about my trusty UPS Store! This place has been a lifesaver for all my packages and important mail. Although I live in the attached building's Apartments, it was critical that I found them as a safe and trusted place for all of my packages ot be delivered to ( instead of my apartment building: which has access issues and porch pirates ). Thank God for this UPS Store. Just steps away from my front door. And the owner, Manju, is such a sweet and unassuming lady--you'd never know that she runs the show, because she leads her team and greets us customers with such warmth, grace and efficiency! Every time I step in, I'm greeted like family by the whole staff. And shoutout to Ernesto, Josh, Eric, Savanna and Besmay especially, who make redeeming my package slips feel like a breeze! They're always so helpful and quick, turning what could be a mundane task into a delightful experience. As expected there are moments of busyness in the store; but thanks to the new store remodel / layout, the additional staff members they've hired, and the efficiency of everyone there...the wait times have evaporated. Also, I absolutely love receiving email notifications whenever a new package arrives in my mailbox there. It's like having my own personal delivery assistant! ....If you need a reliable, friendly spot for your mailbox services, look no further. This UPS Store truly delivers! read more

I needed to return 2 products to Amazon. Amazon suggested taking them to Whole Foods which is way across town. Instead I chose my favorite UPS Store just a mile down the road on Toyon Ave here in San Jose. I walked in and was greeted by THAO in a super cheerful manner. She read my QR code, took my things, gave me a receipt and sent me on my way. The people that work at this store are FANTASTIC including THAO!!! read more

Manju, the manager, was really helpful with sending my visa application. She was very patient and explained to me what options I had at my disposal. read more

I needed to drop off a package Saturday afternoon and this location was the only one that was open in the entire area! I was afraid about parking given the location but the gods were in my corner that day. The spot right in front of the store opened up as I drove in. The staff was nice and the drop-off was easy peasy. read more

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The worst customer service, the only worker they have is extremely rude he is mad every time I've been here, after today never again coming to this location. read more

This store lost my TV. I dropped off a 65" tv that was going back to Amazon. They printed my receipt with the tracking number and that was the last of it. No updates after the label was created so I called after a few days and the lady was yelling over the phone that they don't have any boxes, so call the 800 number to file a claim and she ended the call. Maybe this happens quite often with this location. They don't care here! read more

The UPS Store - The tv that disappeared lol.... - Printing Services Near Me - San Jose, California

I was hopeful after contacting the owner/ manager of this UPS store location that the behavior of Ernesto would change but it didn't. I'm sadden to see a review written only a few days ago mentioning Ernesto's rude demeanor. There's reviews dating back 2 years ago that mention the same thing. Sad. Just so so sad. I drive to the alameda location and am welcomed with open arms. Disappointing that I can't use my local UPS store and have to travel unnecessarily. read more

i go to ups store i need to print out a shipping label and return my defective phone to amazon... i have never printed out a label before.... i ask the clerk politely telling him ive never done it before but he points me to the kiosk i try there but cant figure it out ... so once again i ask for help with no avail... i left package in hand... what happened to customer service... i do not recommend this store at all read more

Extremely rude staff, went to pick up package after two delivery attempts and the tracking stating that the pickup location was at this UPS. The staff rudely and condescendingly stated that the delivery was not made to their store because they are not a warehouse. So I called UPS immediately after and found out that this location refused my package for pick-up. Pretty obvious they don't care to work here. read more

This is my favorite UPS to go to, as Ernesto is always so kind and eager to help. The location itself is super convenient as it is located on the 3rd street side, right by 7-11, so you can't miss it. Parking is quick and easy, if you can't find it on the street, the parking garage on 4th street is right there. I love coming here as a majority of the workers are super friendly and they also take USPS packages for post office pick up. At times it does get crazy busy here and there's a line outside but for the most part, the workers are quick. With social distancing protocols and limited capacity, the lines always look super long, but I've never had to wait more than 10 minutes. Usually there's a a couple working at a time, so thankfully help is quick and efficient (for the most part). The floors are neatly and clearly labeled, so pay attention to the signs! Keep in mind they (the workers) are dealing with so many people throughout the day, so if they're taking a little bit longer to just, clean in between each guest, just relax. It's not a big deal - if you were in a rush, you should have come earlier, don't take it out on the workers. Ernesto is a gem - super efficient. He literally helps me zoom through all of my package needs, provides a receipt and holds a conversation, easily and quickly. I usually come in with a giant tote bag full of packages needing to go out or a little wagon full. He always makes the process speedy and convenient, which is why I'm giving this place a 5/5. read more

If you are coming for returns which require self kiosk or a simple return label, then it is worth going to. If you have any services you need to get done, it is super inefficient with bad work ethic. Tries to stall time because they get paid per hour and does not care for the customers. I suggest using this one for strictly a hub for returns. I am still in line for a live scan and there are not enough support read more

The customer service at this place other than the owner is very bad. I went by today trying to deliver an Amazon return and to drop off two personal items that I needed to mail via UPS and I will never return to the facility again. I had the misfortune of being attended by a short and very condescending individual whom I did not catch his name but he was short and bald. I advised him that I was making a return from which I was provided instructions by Amazon to take to their facility and they wanted to charge me for boxes which I was not supposed to be charge for as per my confirmation with Amazon after my call. In a very condescending and sarcastic tone he kept on repeating talk to the owner this is her right there. I did ask the owner and the owner was very courteous and professional pool but his bad attitude completely discourage me from ever doing any business with this particular UPS store. Not to mention that the entryway for this location apparently houses large got garbage dumpsters and it smells of rancid food materials and more all throughout this location sidewalk and street in front of the facility To the owners response: the trash bins weren't out. It just smelled like rancid liquids and foods out front. I've smelled this when going to this UPS before. Also I called 24 minutes before arriving and your staff member told me it would be boxed by your staff , and no charge is related. And when I arrived at your store th exhort bale attendant that helped me didn't even scan the paper to see if it was something I had to pay for. read more

I had dropped off a prepaid next day air package at 12:04PM on 1/4, plenty of time to make the next day air pickup time of 5:00PM that evening. This was blood sample, so it needed to get out in a timely manner. On 1/5, when I had noticed it was never scanned in as being picked up by a driver, I called to make sure it had went out. Ended up speaking to the manager over the phone who swore everything was picked up because he was there personally and talked in circles about what could have happened.. Low and behold, the tracking gets updated that it was picked up a few hours later after this phone call, after it was sworn to have been picked up the previous day.. Do not swear to a customer something you can't verify and then gets called out by your own tracking system. read more

The UPS Store - Dropped off for next day delivery on 1/4/22, sat around 24+ hours after being promised it had gone out. - Printing Services Near Me - San Jose, California

Thank gooooodness they have a loading/waiting zone to stop and go parking spot right in front of the store. Right as I walk in, I am immediately greeted by an employee and helped me while he was friendly and efficient! I am sure to drop off packages and for all my shipping needs if I am in downtown. read more

I went there to do return today and Thảo was helping me with the return, and OMG it only take her 30 second to do the return, i been in this store since they open and they alway do excellent job. they also do notary public. Thank you for do business here at our neighborhood Keep up the good work read more

Probably the worse experience I have had in any mail store. The person servicing me was soooooooooooo bad. She kept asking me questions and i answered the same onesultiple times. And after about 20 minutes putting in information she says she can't send it that way because it was a PO box. She should really know her business and check the address on the envelope before she gave me choices. Then she says she can only do UDPS and i had to wait again for another register. Stay away! read more

I went in to return a package that had a prepaid label. Of the four people working there, nobody knew how to process it. After a while, I got frustrated and left for another office. At that point, one of the employees called me a "bitch", and told me to "fuck off"!! Nice quality customer service. I will also report it at the head office HORRIBLE!!! read more

Service was amazing, Josh was so kind even when the line was out the door. Notary services was great also done by Josh.

We run our small business right down the street from this location so this place is convenient for us when we have to choose UPS over USPS. Sometimes the wait can be long just to drop off packages to get a receipt in the evening but the staff are professional and friendly. Huge shoutout to Nia and Steven for the assistance as always as they raised my experience from a 2 star to a 4. They are very accomodating and have been very helpful submitting claims or when I drop off the wrong packages. read more

I always come to do my Amazon drop offs here. Never busy and Thao is always so sweet and efficient!

I recently came upon this UPS location for fingerprinting and I must say.. their attitude in the beginning isn't the best vibe. As I first walked in I was greeted by the person who was in the front then was helped by their manager, Ernesto. He came off as a little bit rude, but while he was helping me with the finger printing we joked around and laughed. There was another person working there who came out from the back room- she was an elderly lady who came off as rude and disrespectful. She had an attitude as she asked me "what are you doing?" In regards to me taking pictures for yelp. Then proceeded to ask me "do you need help?". The UPS store location itself is clean and tidy. There wasn't a mess anywhere to be found and they still had Halloween decorations up. Everything seems to be organized and in placed. There was not much people as I walked in, but after I walked in there were a few who came into the store afterwards. read more

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This UPS store by far is the best UPS store I have ever been to the staff the cleanliness, the accessibility of product. Everything is always up to par always great service, and I can't think enough everyone that works there mainly the lady that works there whether she has a lot of people to deal with arts a slow day. She's always willing to help always willing to share her expertise in educating me the consumer on how to either package a package or make sure that I am correctly shipping a package out, once again thank you guys for all that you guys do continue the great work and I hope you guys all have a great day. Thank you. read more

The UPS delivery man is the laziest I know. How can they do this to people who have been waiting for their package for a long time and then they will just send it back?How rude. They don't make an effort to just ring the bell or leave a note that they will store it in their office. If I could give a zero star, I would. read more

Great service. Josh was the only person working when I came in. He knocked out the long line efficiently and very politely. I thought I had to wait awhile but thank Josh for the hard work you put in as it shows and thank you for getting me out of there so quickly! read more

I was just by this store for a fingerprinting. I don't know the guy's name but he was very professional. I talked to him on the phone as well before I arrived in person and he was very knowledgeable. The whole process took me about 10 minutes and it was definitely a very mellow experience. It was explained to me how things are going to progress from there and what to expect. Easy street parking and close to my house. No MONKU! read more

I've always gotten kind, friendly service from everyone here, but I was especially prompted to write this review for a recent visit. Ernesto was very helpful with trying to figure things out using the computer for printing documents, being patient with me and double checking the number of stamps needed to mail my letter. During the visit, they had to tell someone off for coming in without a mask - I know things can be really tough on the service industry these days and I really appreciate them making an effort to do the right thing. I imagine they have to deal with all sorts of things like this on a day-to-day basis and I'm really grateful they still make an effort to provide warm service. Thanks Ernesto, and everyone at the branch! read more

The store at 302 toyon Avenue San Jose 95127 is very clean and employees are very helpful. I specifically want to thank huyen. She was very knowledgeable, very professional and very nice. read more

Many thanks to the exceptional customer service I experienced with Huyen this morning. As usual, I rush to work every morning. Especially today when I needed to drop off couple packages to our local UPS store at Toyon Ave., San Jose. As I opened the door, I was greeted with Huyen's generous smile. She then quickly helped me with scanning and printing the labels in a split second while we were conversing, no stress and no rush on my part starting the day. Thank you Huyen, you made my day! :-) read more

The staff is really helpful and understanding. Shout-out to Manju for helping me out with all my queries. Best place near SJSU for your printing, copying and shipping ! read more

Went through the live scan process and manju made the process quick and easy and she's super nice!

The staff Nia and Mame were great and made my day because of their hospitality. Nia was helping me directly and was very sincere and patient with only minutes before they closed. read more

Ernesto and Nia have been very helpful each time I'm here for shipping needs. It is mostly Ernesto that helps me but both have been great.