We had no appointment and arrive at 12:00 when walk ins ended at 3:00 henry told everyone waiting for the walk in he would still take everyone until the last person and that's what happened. Very great service Henry is great read more

I need to remember to just never come to this location. Pretty sure the only job requirement for here is "do you hate propel?" Never run into issues at any other USPS location. But have never had a positive encounter at this location. read more

This is not a legitimate post office and it has no connection to the government in any way. If you want anything done, look elsewhere otherwise you will be here all day and nothing will get done because they are not able to complete any offical documents because they are not a legitimate post office! read more

The asian male worker here is a jerk . I was returning a package & I didn't have my poly mailer taped . This was my first return at a USPS . He said I needed to buy tape which was 3.99 & then proceeded to tell me to step aside to help the next customer . I told him it takes 1 second to tape it & he proceeded to help the next customer . Completely disregarded me . This asian worker should be fired for his rudeness. How can you treat a pregnant lady like that . I will never come back to this crappy location . This place is so rude & I've never been treated with so much disrespect. read more

Great location for us and has all the necessary services such mailboxes. I know weekends are supposed to be for fun but Saturdays are still a good day to come here to do your errand! read more

US Post Office - You can show up as early as 6am to put your name on the list for passport processing. - Post Offices Near Me - San Jose, California

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So sick and tired of the post delivery people walking across my lawn WHEN THERE IS A FENCE and sign that says "Please Stay OFF the Grass". Yes, I have complained numerous times. The mgt. actually TELLS them to walk across lawns to shorten the time. read more

Horrible service every time I come here. Especially the overweight man is very rude and condescending and needs to be fired I will no longer come to this post office. They make you wait in line and then say QR reader is broken. What a joke. Very unprofessional here. Avoid read more

Some days its ok, but the worst .. I've lost two packages here while using a kiosk to send out my packages. I bet they are tossing our packages somewhere! Very unsatisfied customer. read more

They will not scan QR codes for labels, even when their self service kiosk is out of service. Last Friday, the self service machine was not working so I got in line with my ONE package. The gentlemen let me know that they were told they cannot scan QR codes at the counter, even though they actually can. He helped me and gave me my receipt. The next Friday, the self service machine was not working AGAIN. So again, I got in line, along with another woman, to scan my QR code. This time, a woman behind the counter was willing to help me but it was taking a moment for my phone to load (bad service in this area). While we were waiting for it to load, another woman (possibly a supervisor) comes up and tells me they cannot scan QR codes at the counter and tells the other woman to not help me with that. Both me and the employee tell her the self service kiosk is not working and she said it does not matter and to go somewhere else. All other USPS I have been to scan QR codes at the counter. This is just purely being lazy as they clearly have the ability to print the QR code labels. There was no line, other than myself and another woman who wanted to scan her QR code and both of us were turned away even though they have the ability to help. read more

Service was amazing staff was super helpful and welcoming definitely coming back here!

I ignored several complaints about missing or stolen mail, but now we have lost over 20 pieces of mail that were sent from the Branham Ave. post office; both placed in the blue boxes and also taken inside to the mail slots. We are not going to use this location again, which is a real drag as it's the closet to us. The supervisor was understanding and advised us to call to report the stolen mail. read more

The workers are rude and this location is also very crowded with barely any parking spots.

Arrived here around 11:30 AM on a Wednesday morning for a passport renewal for a family member. We had an appointment for 11:45 AM, but it's recommended to come in 15 minutes early. Lots of parking in front of the office, so nothing to worry about. Many people use these facilities because there's also mailboxes inside. They have 3 areas from the left section for package drop off, which had no line so we were helped immediately when we needed a money order. The middle section is for local residents in the Almaden/Branham area to get their mail. The right section is a waiting area and a small office for special appointments. We were in 11:38 AM for our appointment when a previous appointment ended. The postal worker was quick and thorough in explaining the process and we were done early! Fast, easy, and seamless. read more

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I am planning on contacting a post office inspector regarding the missing mail that I've been experiencing for years. I either don't get my mail at all, I get other people's mail, my vacation holds don't go through and one time I got my vacation hold and I got someone else's vacation hold as well. I've had gift cards shipped. That have never arrived, I've sent out checks that have never been received. This post office needs to shut down until they fix the issues and investigate what employees are causing the problems. Here are a couple photos of multiple complaints of people who have had issues with this specific post office on next-door. After I received a $50 late fee charge from my HOA because they never received my check, I do not have anything shipped from this branch and instead I drive to the HOA and drop off my check to them directly. Be aware if you are using Robertsville post office. read more

US Post Office - Complaints - Post Offices Near Me - San Jose, California

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On Wednesday, June 11th, 2025 at 3:25pm I had came in walking into USPS postal location off Branham lane. There had been a bit wait time in lobby area for checking behind the counter of the postal office customer services rep by the name of "brandon" of representative which interaction had been communicated via English only as I had place hold mail request processed online, and had requested for checking on my hold mail. This representative which is of "male representative by the name Brandon" had went into the back room to check came back out around in counter mentioned that he had nothing on hold in my name at this postal office. Which at this completion on checking time had been at 3:41pm. No mail in my name had been provided or nothing had been provided to me. No further request of services had been requested for this drop in check in. I had arrived myself as self not being accompanied of any other persons. -Christina (updated on 6/11/2025) read more

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I dread coming here as the employees are very rude and are hostile. Only in this location I have seen this behaviour.. they all need retraining read more

Having visited to at least 30 different post offices all over California and New York, this location is hands down the best post office. Parking is plentiful, if it gets full, it is located between two plazas that have even more parking. The plaza to the left also have a mailbox store which is convienent for FedEx or UPS drop offs, but as well as a Ups store literally down the street for those Amazon drop offs. Line moves FAST here except the days when someone comes in and makes labels in person (you know what I'm talking about). Like many post office, they have a machine that gives a receipt if you drop off the package inside the machine. I've gotten a situation where my packages got lost, few times actually due to seller leaving out the zip code, messed up my address or even damaged label. Everytime that I've opened a case (this is my post office by the way), the postmaster here responds in a very timely and professional manner. It's been resolved every time. Only con is that the driveways in and out are very steep and narrow. read more

US Post Office - Post Offices Near Me - San Jose, California

Horrible service, Rude employee unhelpful, I will be placing a formal complaint and will be speaking with the higher up management after the experience that we had read more

Went to get minor passport renewal. Appointment at 9am on a Wednesday. The person that helped us was extremely friendly and fast ! This is the first time we have ever encountered a USP passport personal be extremely polite and happy to help . Great service . Highly recommend this facility . read more

I don't know who is sorting your mail however my new bank checks was delivered to the wrong address and a Good Samaritan delivered it to my house and was opened! This is not the first time!!! When I was expecting my new credit card, it was delivered to a wrong address. Not sure if the mail carriers are not paying attention!!I have a locked mailbox so I know for sure it wasn't stolen. Another thing I have a new mail carrier who avoids my RING camera in which I'm suspicious of when delivering a package to my front door. and the mailbox. What the heck- I can't trust the local postal office anymore. Please advise your sorters or someone to do their job properly! read more

I rarely go into the post office, but I had to this day. The woman in front of me just needed her boxes taped and asked if he could do it for her. He said no, she needed to get the tape and tape herself. She stepped aside and announced? "Next ready customer." I stepped up and handed him my packages. I tried to make him smile, but this pic was as close as I got. He needed a new shirt for what he was wearing, which was completely covered in stains. He was short, curt, and condescending. read more

US Post Office - Who helped me. - Post Offices Near Me - San Jose, California

Would not recommend sending mail here if you want to ensure it gets delivered! I sent my wedding invitations out here. Only 10 invitations out of 110 sent were delivered. This was 2 months ago and I never received the other invitations back (we had our return address listed on all invites). Extremely disappointing and frustrating as I put a lot of hard work into the design of my wedding invitations, spent money printing them, and they were never received or returned. Staff were extremely rude and helpless when I came in to address the issue. read more

This is my preferred branch even though I live closer to the one on 1st St. This office has great customer service, are super efficient, even when lines are long the wait isn't that long, & they have a self-service kiosk for after hours use where you're able to weigh, purchase postage for packages/envelopes, then place them into a secure bin. This is one of my favorite features of this office because I'd they're busy & I don't feel like waiting, I just use the kiosk. Staff are friendly as well. read more

This is the worst customer service I have ever experienced. I stopped by today to update my delivery address to add my unit # to a package that was on its way to me. The USPS employee Brandon (dealt with him twice) immediately said they could not update my address when I was told by a USPS agent on the phone that they would be able to once a tracking package # was in the system. I figured an easy way would be to stop by my local post office to do it in person. I then informed him and he replied with a "who told you that? " then asked me to wait at the end of the door to speak with his supervisor. Here I go...waited a solid 20 minutes for the Supervisor and he never SHOWED up. Brandon never acknowledged me waiting nor did the other clerks. I let Brandon know from across the room that I was waiting and had a dog in the car waiting for me. He presses a "white button" to call his supervisor....still no Supervisor, and I left. There was no acknowledgment to me that I'd be waiting. The cashier clerks went about their day processing people in line knowing I was still waiting. Rude and unprofessional. read more

I am very upset that your mailman still let my packages exposed in my front door when it fits in the huge mailbox I have in front that or the black box he/she can just throw the packages inside a metal black box under my window. I should have you to pay for my loss for being careless and to disregard the fact that exposed it may be picked up by anyone who like to do that, as we are having to deal with that problem! I have already spoke with you Surpervisor about still it is happening just as today as I see in my ring and I cannot be there to pick my package! read more

I intercepted my packages because I accidentally switched 98 on my address. I went in there to get my package and first thing employee said was they don't do pick up for intercepted packages...okay. So I'm being delusional with all the options they have on their USPS.com to intercept package. I asked him if he needed my name and tracking...he said no. Just MY original address. Gave him all the info. He needed from me. Waited and nope no package. NOW HE ASKED ME ALL THE INFORMATIONS I ASKED HIM IF HE NEEDED IN THE FIRST PLACE . So I gave him the information. Nop no package. No he asked me to wait so I waited for like another 10 minute. I got tired of waiting so i left and called them directly from my phone since I didn't want to waste anymore time. I GET IT, I WAS ALREADY FRUSTRATED SO MAYBE MY TONE WASNT THE BEST, but IF IM ASKING YOU A QUESTION ON WHAT TRACKING YOU NEED... if it's the original tracking number or intercepted tracking number....instead of talking over me and being a smart ass...just tell me you need the original tracking number. Instead of telling me since I intercepted the package to this location, addressed is changed to this USPS address...then tell your associates shouldn't never asked me my original address. SO TRAIN YOUR TEAM AND TRAIN YOUR TEAM TO ASK THE RIGHT QUESTIONS SIS. I get it, I work in customer service as well THATS why I was asking questions to make everyone jobs easier but sometime I guess people still LACK COMMON SENSE in this WORLD. Anyways xoxo BADDiE read more

Simple. Clean. Always available parking. Drop box available. PO Boxes available. Line is typically quick.

I can to this post office because I have recently moved here and I saw that it had a very good rating! I was assisted by Xander I believe! I am disabled and he was very helpful and treated me great just like any other customer! He was very patient with me and took his time and made sure that I got everything I needed to get a PO Box and change my address! You can tell that he takes pride in doing his job well to provide excellent customer service!!! I always go here now and I am treated well every time!!! read more

Do you ever pick up the phone?!! Terrible customer service! I'd this was not the post office that serves my zip code, I'd go somewhere else. No wonder they want to shutdown the postal service! read more

I don't go to the post office much and hopefully I won't have to go back anytime soon. I now realize why the USPS is losing money and service is declining compared to private enterprise. I wanted to pick up a certified letter mailed to me. I waited in line- long line and when it was finally my turn I was pushed away to another line. "Sir, the lady wearing red will help you in that line over there-behind those six people. Really!? On a good note...where else can you send a physical object across the US for about $0.50?! read more

I came to the post office to apply for my sons 16 and 17 years old first time new passport. I arrived there with my 2 sons at 6:30 am and didn't get served until 11:15 am. Remember to tell your kids to bring their school id with them she will check that too. This office offers walk-in from 9 am to noon. You guys should prepared to come here with another person and be comfortable like you are going to camp to get in line to waited and be very patient until the passport office to be open. The person who will do the service will come out before 9 am to give you a list up to 15 applicants only. If any of you guys want to get served that day. I suggested you guys come to get in line before 4 am. Lucie was the person who help us was very well organized, detailed oriented and and fast worker. I am very to get home on Saturday May 04,2024. read more

I was looking for the nearest post office with convenient hours so I could send a medium sized package across the US via Priority Mail, and this one (Robertsville) came up in my search on the USPS.com web site. I'm really happy I found it. It's conveniently located next to a small strip of businesses, and when I arrived around 8:30 am, the single handicap parking spot was open (I was informed that mornings are less busy). When I went inside, I really liked that it seemed new with plenty of shipping supplies and two people on duty. I went to the woman who didn't currently have a customer (I think her name was Paula - agent #12 on the receipt), and she efficiently helped me with my package. I also purchased a roll of package tape, which was very affordable, for later. She explained that anyone shipping via Priority Mail receives free package tape, which she applied to the package I was shipping. She indicated that it should arrive early next week at its destination about 3,000 miles away. After I picked up the roll of package tape for later, she completed my purchase (I used a credit card, but there are other ways to pay). She circled the areas on my receipt that showed the tracking number and the scanner code if I needed it, before handing it back to me. This was by far the most efficient, friendly, kind customer service I have ever received at any post office anywhere. :-) I hope she is training other employees, because she is the best! I'll definitely return to this location in the future. Full Disclosure: My maternal grandfather (1882-1981) was a mail carrier in Massachusetts for many years, so I may be biased in favor of the Postal Service. :-) read more

Great location. Lots of parking spaces. Never a long line. They offer passport service here, but I suggest you come early and wait cause the line can get pretty long. read more

Came in and this is your typical post office. The folks behind the counter don't seem too enthused on life, nor does anyone in line. Apparently there is some issue with apartment complexes and not getting keys since there were a handful of people who were grumbling about repeated visits and not getting their keys for 2+ months (yikes!) Luckily for me I had a very impatient customer service person so I was in and out in a jiff...dude actually had a timer to see how quick he could get the transaction over with. While most would be affronted with this I was stoked to GTFO and be on my merry way. read more

It's a post office and I run an e-commerce business so I'm here almost every day. They are very short-staffed, but all of the workers there have been extremely kind to me. If you go in the morning, you don't have to deal with all of the BS of lines and annoying customers. Afternoons get busy. Pro-tip: buy your postage online if you are shipping packages. Counter prices are outrageous. And you can just drop off your packages at the counter instead of waiting in line. The Karens waiting in line will give you dirty looks, but we are allowed to drop our stuff off and postal workers are fine with it. read more

This was the easiest and fastest government facility service I went through so far. Everything ended swiftly thanks to their amazing staff member. read more

Passport service- appointment required, which can be taken at Usps.com. No more waiting in line to write names at 6 am in the mornings . Passport photo facility still available.Carmalina (can't remember the name well) provided good and fast service. read more

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They closed 5 minutes before 5pm the door was closed and I try waving down of the employee they ignored me and when they went to hang the door chain that when I got address if they don't want to work the proper hours and handle customers service they shouldn't be working there read more

My first time every getting a passport and this experience was so effortless and amazing all thanks to PRETTY (Harbinger). Everyone always warned me to block out an entire day to do this and how stressful it can be. I showed up around 11 am and i was in and out! i had taken my pictures else where because i didn't know they offered that service here. But, this is a ONE STOP SHOP. i provided the paperwork i filled out and documents and i was out of there! Easy, fast, and best of all Pretty was amazing she delivered the best customer service. Thank you. ALSO, they take debit cards!! All i needed was: * BIRTH CERTIFICATE * PASSPORT PAPERWORK FILLED OUT * ID * PAYMENT read more

I've been coming to this post office for 16 years and I've had a pretty good experience with everyone here. They are especially accommodating with this whole Covid and doors closing to the boxes early now. The behind the scenes guy has been so helpful and giving me my packages and actually walked them out once which has been a life saver. I love that they have a self-service kiosk that you can use to ship, buy stamps and even pay for your box. This location is clean and has helped me with passport processing as well. read more