The people at Postal Care are so helpful and efficient. I come here regularly to drop off packages or get supplies. (They also have a notary!!) Prices are fair, and they will even tell you where to go to get things they don't have. No one asked me to leave this review, I was just inspired by the excellent customer service I have received and cheerful attitudes I have witnessed from the husband and wife owners. Support local business! read more

I've been using this place for many years and always feel welcome when I walk in! Incredibly helpful and know their business well. If you're looking for a nice family run business that takes good care of customers, this is the place! read more

I swung through on my journey back home to drop off some packages I had pre-labeled. Michael, was so nice & helpful. He took my packaging supplies for recycling without hesitation, gave me my receipt & was so polite & friendly. I asked him advice on packaging & he gave me some low-down. He made it an easy & positive experience. read more

Second time coming here. UPS decided to drop my package off here instead of ringing my door bell, it happens. Anyway, had to grab my package from Postal Care and as annoyed I was at UPS, Postal Care service was awesome! The guy who helped me is so pleasant and nice. Considering it was Monday, he definitely didn't have the Moody Monday's lol! He had such a good vibe, helped me quickly, the store was clean and lots of parking. Overall, I'd definitely come here to ship my packages. read more

Postal Care - Mailbox Centers Near Me - San Jose, California

I chose to have my ups dropped off here and it worked like a breeze. Going to inquire about a mailbox rental.

I came into postal care to print out a form last minute. The agent was attending another client and she greeted me nicely. I between clients she asked me to her the form that I needed to print. I did that and it was only $.55 unfortunately and embarrassingly I didn't have any cash instead of charging my credit card. She gave it to me for free as a one time exemption of course. I think postal care really does care. :) Thank you kind lady! read more

The gentleman that works here is a bit of a pill to deal with. I came in with two, already paid for shipping labels with packages. Just following the emails directions, the sales man had a retort about every step; claiming they were all redundant. Knowing said brands already paid for my shipping labels, I was just following the directions. He insisted on doing it his way but I insisted we just follow the directions and he scoffed his way through the steps. Additionally, he added I can 'just take it to FedEx' even though they pickup M-F. It's like he wanted me to take my business elsewhere because I didn't want to do things his way. Maybe he was having a bad day but I doubt it. Just be weary read more

Beware. This location provides abysmal service. The UPS carrier left a note that they would leave the box at this location after I wasn't at home when they arrived. The next day I went to this store, and they didn't have the package. So, I returned the next day, showed my id, got the box, and went outside. Outside I quickly realized that it was not mine. The package had a different name on it. I returned and immediately showed the box that it wasn't mine. The clerk rolled her eyes and apologized that she had made a mistake. I asked for my original package, but she couldn't find it. My package arrived at this location a few days later (5-7 days later on the 2nd-day delivery option) after the original note. But guess what? I couldn't pick it up. The tracking was showing that it was already delivered and signed with my name!!! I don't trust this location & the business they offer. I had to file a claim with the sender to resolve this mess. read more

Postal Care - UPS note - Mailbox Centers Near Me - San Jose, California

I appreciate all their expert help with my international shipment! Very convenient as well.

Great, smooth experience here after another notary canceled our appointment without letting us know--long story for another day. We walked in at Postal Care, and they were able to help us right away. The lady working was friendly and helped make the entire process very easy. There were quite a few signatures required, so the total was about $150. read more

Walked in for notary services on some important documents after our scheduled appointment at the UPS store down the street was totally botched. The lady working that day was extremely friendly, and able to help us with the paperwork we needed to get notarized in under and hour. I'm not sure exactly how many signatures we had to get but our total was around $150 for on set of documents, and she was also able to ship it out for us too. read more

The gentleman here is ALWAYS so helpful and kind. Sometimes Im just dropping off packages and not buying anything and he offers assistance regardless! This is our go to shipping store for USPS, FedEx and UPS. read more

I wanted to write a review because I believe in giving credit when credit is due. I needed some passport photos done, for both the US and Canada. The man told me right away that he was unable to do the photos for the Canadian passport because the requirements are different. He said it's common for mail centers like his to only be able to do US passport photos. I asked if he knew any where that could help and he suggested Staples. Sure enough Staples was able to help me with both sets of photos. I would have never thought to try Staples, and I appreciate his honesty and willingness to to help even though I ended up not using his services. read more

I came to the location to send a DHL package and the lady was so RUDE!!! She didn't want to help me and clearly hated her job. She then told me I didn't have the correct label on the box (which I did). She told me I could leave it with her, but she wouldn't send it. (Why would I do that??) I'm not sure if this person is the owner or an employee, but not a good representation of your company and I will never be coming here again. I ship a lot of items and have never been spoken to like this by any other shipping locations. read more

I went there to get my passport photo, not only the staff helpful, he was diligent in making sure my outfit meet the requirements (I didn't know you are not supposed to wear white shirt), the service was prompt and I'll go back there when I need them read more

Rude and unhelpful. The woman who worked the counter kept me waiting for 10 minutes while she was in the same center bringing back her cold coffee drink. When she saw me waiting she seemed bothered that i had UPS items to deliver and said without blinking that she can't help me and insisted they do not do ups returns with barcodes. This is an Amazon return but that was it. No other courteous customer service guidance. No I'm really sorry. So i am done with this place. There is a guy there, however, that has been more helpful in the past. NOTE: Just look at her rude and defensive response to my feedback as a customer. This is the type of business and person you are dealing with here and how they treat customers-Stay away! read more

Awesome service! Was struggling with a very heavy/cumbersome rug returning via FedEx Ground and gentleman came running out to help carry it in. Really helpful and doing so without question. Thank you! read more

I had no idea this great little center was so close! I needed to make some copies and checked Yelp! for places that were close and found this location. I wasn't quite sure how to use the copy machine and the clerk was busy with another person, so I made two copies that were useless. After the clerk was done with the other person, she came to check on me. I explained what happen and she told me not to worry that she would not charge me for the incorrect copies. Very clean store with plenty of space to complete your coping needs. read more

Postal Care - Mailbox Centers Near Me - San Jose, California

Awesome and quick. Customer service is great here. I was greeted and the staff went out of their way to assist me.

I always came here and I was always looking forward to come and was treated so nicely so I don't mind paying extra for the labels- the service was always stellar and I would purchase tape etc to support the local business- Until today. I was told I'm not a customer, just because today I dropped off packages that had my own eBay labels already- This was always welcome in the past and they always taped the labels on for me. Today this gentleman told me he would charge me $3 to tape on the labels after he had already told me that I'm not his customer and after he helped everyone else in the store first and let me wait part-way through my transaction. He also told me he does not have to give me the postal envelopes- he gets them for free from the post office!!! Of course he does not have to give them to me- id think if he wants to stay in business though that he would- Not sure what has gotten into this man but I'd stay away from there- he used to be amazing. Today he was mad at me just for being confused about the eBay designations flat rate envelope and that there is no 'padded' option on eBay - I was confused and asked questions to make sure my package would get to its designation and instead of being helpful as always this man decided today to treat me like the scum of the earth. Pay it forward! It's never a good idea to be so unkind. People who purchased something before and will again are your customers! If you don't build loyalty you will not do well. read more

Who thought I would ever review a postal service. These guys are incredible. So helpful! I mean beyond helpful. Friendly. Wrapped items. Provided advice. read more

So easy to set up a PO Box, especially compared to the USPS! I've met two people who work there and they're both patient and helpful! Highly recommend for a PO Box. read more

Collected a package here today and the lady that works here was extremely rude for absolutely no reason the minute I walked in the door, will avoid ever using their services again. read more

I want to start by thanking Michael for accepting and delivering on my large demand. I had 58 valentine boxes for my team at work. I shopped for them, wrote cards for them, boxed them up, and packed up my little car not once but 3 separate times because to deliver on this project; that should have been fun and somewhat effortless to ship! WRONG!!! I went to FedEx and UPS at Staples both in Campbell. I do follow instructions, and this would have and should have been easy had I received proper instructions. Instead ...rude, un-helpful and reprimanding (will Yelp all issues on their site). I say all of this because I did a lot of work on this, so why is it too much to ask a shipping company to do what is expected at their job! I brought my boxes to SHIPPING companies I did not think it would be too much of an effort to .... SHIP??? I was clearly wrong! I was referred to Michael, he could not have been kinder, more patient, and welcoming, to this silly but large shipping order. We worked together, I know this was a large ask and he had other customers. He worked on my order in between helping others, was super nice, and never once made me feel like he could not be bothered with my order. I was very happy with the service I received and highly recommend this business. I will be using this business going forward as these kinds of task's are a big part of my job while we are all working from home. Thank you Michael for helping me make Valentines day special for 58 of my coworkers! :) read more

I went in to fax 3 pages. The man working there was extremely friendly and helpful. The prices were reasonable. Will definitely return with Amazon returns. read more

The Owners of this store are awesome; they always try to find the most cost effective and reliable way to ship my packages.

I really like the man (owner) who is there in the morning but the woman who works afternoons is not friendly or nice. If I have to ship something and it is in the afternoon, I go somewhere else. They are losing my business because of her. Unfortunately, I also received a message from I can only assume is one of the owners who trolls their reviews. They asked "what is wrong with me?" Umm... I think they may need to spend more time with customer service training and not on offending customers who are already upset. read more

So so so convenient for mailing USPS as well as UPS packages. The time I could have saved knowing about this place rather than having to go specifically to the post office or a UPS store is huge. read more

This is where we go whenever we need to return Amazon packages or mail anything overseas. The owner is very kind, and professional. They're service has always been above and beyond. I'd choose them over a busy, corporate store any day! read more

This place has been under new ownership for several months now and I've come in here a few times, sporadically through these past few months and I have to say that the gentleman that works there is super nice and helpful. I brought in a package today that needed to be delivered through FedEx and he helped me print out the label and tape the box for shipping. I really recommend them! read more

Super friendly, clean and convenient location. Judith (owner) & Jason helped my pack up 15 tripods carefully with a smile. I even had to call after I left to write instructions on the outside of the box and Jason was really nice about it and did it for me. Love family owned businesses!! They do business with ALL the usual shippers (FEDEX, UPS, DHL, etc) read more

Contrary to other negative reviews, I found both occupants of this building to be extremely friendly and helpful. They do sometimes tend to be doing their own thing (eating, etc.), but I don't really walk in to a postal care place that is primarily responsible for housing packages and expect a red carpet to be rolled out for me. I'm greeted every time I walk in there. If they're busy with someone, they go "one minute please." When I'm walking out, they say "thank you." I'm not really gonna ask for anything more- it's a convenient place with nice people. Easy five stars. read more

Have been using this place for a number of years. Judith and Jason are stellar people, and their dogs are cute too. They can help with shipping, packaging, printing, just about anything you need from a shipping and services establishment. They also have many items for sale, including boxes, packaging material, keychains, greeting cards, postcards, and they also have services like notary and photocopying. read more

Convenient location but wanted to charge for "tape" brought my own boxes but apparently closing it with tape costs money. Rather just drive 3 more minutes to a place that understands that small gestures go a long way. read more

I went to ship a few things. I was told to come back during work hours but I can't as I work. He seemed very overwhelmed and unable to handle the store in his own. I was first in line and was told I had to leave. Won't be going back. read more

The previous owners were wonderful people. Friendly and helpful. The new owners are rude, unfriendly and can care less about their customers. I took a UPS return box with the printed label to them and the young girl behind the counter chastised me for not having the box taped. She told me that they don't tape boxes if you don't buy a label from them. Three 10inch pieces of cheap boxing tape was too much for this place to spare for a long time customer. Too bad the previous owners are gone, because my business is gone from this rude establishment. read more

Have been in a couple of times for last-minute things like Passport photos or a notarization of a document, and it's great. Never a wait, employees are always friendly, plenty of parking, and services are really reasonably priced. read more

I love this place. Sounds weird to say about a mailbox store, but I do! The family that runs the shop are some of the kindest people I've met in San Jose. They have helped us with things like mailing odd shaped packages and passport photos. I have a private mailbox here too and they always let me know when packages have come in. They just have a way of making you feel like more than just another customer. Great service and great people. I highly recommend you use them for all of your mailing and private mailbox needs! read more

I called this establishment to get an estimate for shipping some items to Europe. I had the destination, weight, package dimensions, contents, and value of merchandise: all the information needed for a quote. I was quoted a price that was 200% of what it wound up costing. read more

went in about 5:45 yesterday wanting to ship a package to Canada. was told that UPS doesn't deliver to Canada. This morning I went to another store (Meridian and Hamilton) and they shipped it to Canada via UPS ! Wondering if they are just too busy to handle the business volume coming in and perhaps wanting to turn some away! read more