You know when you have a phenomenal customer experience and you want to tell all your friends and…read morefamily? I had that today at the UPS store in LG. Ione went absolutely Above and Beyond for me. She was super friendly, warm and truly cared about my needs. Thank you UPS for having such an amazing employee. Simran rang me up and she was equally as nice and professional. Congrats to the owner/manager. You have hired wonderful people and created a working atmosphere that brings out the best in people. I am a raving fan of Ione, Simran and your business.

parking is tight and the store closed before advertised operation hours. It's challenging to…read moredepend upon them if they don't post hours correctly in their site.

I had an amazing experience at Postal Annex! I originally reached out through Yelp with a question…read moreabout their notarization services and was honestly surprised when they replied within 20 minutes. That level of responsiveness already told me they care about their customers. When I went into the store, I was a little unsure about the notarization & apostle process, but the employee took the time to thoroughly explain everything and walked me through the entire process step-by-step to make sure I submitted my documents correctly. They were patient, professional, and made something that felt confusing incredibly simple. Even better, after submitting the documents, I had everything processed and back to me within 48 hours. The whole experience was smooth, efficient, and stress-free. Excellent customer service, fast turnaround, and very knowledgeable staff. I highly recommend Postal Annex to anyone who needs notarization or shipping services. I'll definitely be coming back!

Had such a pleasant experience here! The owner was beyond friendly, answering all of my questions…read moreand chatting with every single customer. Super easy to ship packages at a variety of rates and add-ons. There were also plentiful cute cards available for purchase. The highlight was most definitely the customer service - beyond just the owner, every single employee I interacted with was so kind and helpful and genuinely seemed to enjoy interacting with customers. I'll definitely be returning here for my shipping needs!

This Ups store is quick and efficient and very courteous. Dana was especially stand out with my…read moreinteraction with her. She was following procedures yet still professional and respectful, which I appreciate. PSA: When returning your own packaged box, remember to tape it up so you don't incur a $2.00 fee (unless you don't mind), or bring your wallet or phone with an e-wallet! Sometimes the same message can be said with the exact same words yet the delivery hits you the wrong or right way, and I just enjoy coming here because the genuine tone is consistent with the kind staff and amicable experience. I have dropped off many packages here and should have remembered this, but I know cumulatively all my visits are in and out (even when there is a line) and I always leave feeling completed with a task, and this tiny ups store always gets my return business. Thank You Dana and rest of the staff for your hard word and patience with all the packages you help with. Even if the Trader Joe's parking lot is a little tight or busy during peak times, i still find this UPS store a satisfying task to check off my errands list, and will be back! Highly recommend!

For store # 0119 on Los Gatos BLVD in Los Gatos. Do NOT open a UPS store box with these guys. They…read morewill not honor their contracts and do not know how to set them up properly. I get like 1 letter every few months and just needed a mailing address separate from my home address for privacy/ease. I paid in full for over a year. I use an LLC entity (solo member 100% I own it, it's me for federal tax purposes etc) My Dba business name and personal information are all on the UPS Store contract. I paid in full in advance for 15 months on that contract. I've been using the box for a month, getting a mailed letter to my business. Then I get a call over a month later saying they did the setup wrong and they refuse to honor the contract unless I pay $10 extra per month. They are withholding my mail as well. Instead of apologizing for their mistake and being clear about what they messed up so we can fix it; they keep demanding more money and threatening me saying they will not accept my mail. Numerous back and forth calls and emails and so much wasted time because they want $10 more per month after they messed up on setup (apparently- I'm still not clear on what is wrong). Do not use them for a box. The owner's name is Terry. Dana says Terry is aware and condones this kind of treatment of a customer. Also and unrelated whenever I go in to ship something, there is either a long line or super junior person who hasn't been told the information I am asking about. There are worse stores in different areas of the country; but this one is aggressively time wasting and the worst one I've used in the Bay Area. As it now stands they stole over $500 from me and are withholding my mail from me. I continue to communicate with them for a resolution and will update. Seems like an old fashioned mob boss style shake-down to me. If they try this on you- don't comply. A contract is a contract and a receipt is a receipt.

Friendly , fast , cozy Old school…read more Smiles In and out I even found a quick parking space Though the area is crowded

Made a trip to Santa Clara and decided to get my livescan done here with a buddy. Killing two birds…read morewith one stone. The man who was working is very accommodating to do our livescan and was pretty fast. We were done in no time. It cost about $65 to do it and they also do passport photos. He said it's best to do those photos within 6 months of applying for your passport so I will wait.

Do not use this location for pack-and-ship services for fragile items. The owner tells you that you…read morecan leave the item and she will take care of packing it correctly. Don't trust her. Twice now fragile items have arrived broken. When I looked inside the boxes in which they were shipped, there was barely any packing material, and there was a lot of empty space in the packages for fragile items to bounce around. To top it off, she didn't even write fragile on the outside of the boxes before shipping. It seems she can get away with this because she'll just direct you to FedEx to get a refund, which is of no use for things that are personal and priceless. She's not liable, even if she packages items shoddily. So if you're going to use this place (which I recommend you don't!), tell her you will wait while she packs up your items so that you can make sure she packages then properly. Or better yet, go elsewhere. Both times she didn't even apologize.

*NEW LOCATION* Postal Mate Plus recently relocated to a beautiful new location just a couple of…read moreblocks away. They are now located down Nicholson Ave near Mikes Bikes. Same great service in a fresh new store. Stop by and check them out!!

I am waiting regarding Ashley at the Los Gatos store. Today we attempted to get TSA PreCheck…read morecompleted . My husband completed his with some hiccups in the system and Ashley figured it out with a call to TSA. I was next and the system was not cooperating. It kept freezing. Ashley offered to call me if the system comes back up. She did call me and I drove over and the system worked perfectly. Ashley appeared to be a floor or shift manager as she was managing calls from staff repeatedly, and was always pleasant with me, other customers and fellow staff. She is a star. Be to reward her well to keep her. She's a star.

Christy assistant manager is awesome. Cheerful, kind and patient . She helped to support my printsread more

This place is a lot bigger than most post offices. It had a lot of mailboxes. The place itself…read morewas busy, and they had like 3 to 4 people at the windows, so the line moved fairly quickly. They were really nice when they helped you. Not all grumpy. This location was clean and organized.

I am updating my review and bumping rating from 1 star to 3 stars because my family in Taiwan…read morefinally received the birthday card and Mother's Day's card now (it took a month to deliver, both birthday and Mother's Day have passed). But at least my lovely cards not lost in a hole somewhere. It is indeed priceless to see how much my 4-year old niece and my mother love the cards I sent. Lesson learned here - when sending greeting cards overseas, better give USPS at least 4+ weeks lead time to ensure your cards arrive on time and save yourself some anxiety.

I love their new self-serve Amazon drop off! Only complaint is that your items can't be too big--…read morethe poly bags they have that you can put your items in aren't very big. So you have to get in line for larger Amazon returns. Other than that, this UPS is pretty standard, I would say. I always come here because it's the closest UPS to my house. But they do seem to move fairly quickly which is more than I can say for other UPS stores I've been to in the past. I think they also have notary services, which is convenient

Everyone that works here is unhappy. They always have scowls on and act like they're doing you a…read morefavor scanning your items. I always dread the attitude here and unfortunately it is the closest one to my house. Inside needs a renovation too

This FedEx is inside of the Walgreens at the corner of Harwood and Blossom Hill. I drove around…read morethinking it was next to Walgreens from the map but it's actually inside. You can pick up and drop off your FedEx Express and FedEx Ground packages here. It's at the photo kiosk. Very easy. They ask for your number to send you a receipt. The manager in charge was very friendly and helpful.

Avoid this location at all costs. The employees there are incompetent. Do not trust them with…read moreshipping anything of value and anything that is time sensitive. I had a very important packet to be sent Express Priority Overnight and it needed to arrive by Tuesday the 19th so to be safe I dropped my package off with the FedEx shipping counter at this location Sunday evening insuring, in my mind, that it would most likely be out the following day. Monday the 18th. I asked the girl behind the counter who rang me up, even though it is listed online as such and signs everywhere saying FedEx with shelves and boxes stacked with packages, that they do in fact handle FedEx shipping of all types and regularly and she said yes of course assuring me I am handing off my priority package to the right place. Also this is the only FedEx shipping center open on that day at that time. I make the mistake to not check in with my tracking info and just trusted that it was on its way to where it needed to be because in all my years of shipping packages with FedEx shipping centers I have never never never had a problem with them going out only ever with the driver delivering them. Without going into too much detail this package contained very important documents regarding an international travel visa for upcoming work so the folks handling the visas were expecting and needing the documents to arrive on time no exceptions. Today Wednesday the 20th I receive a text from my tour manager asking if I had in fact shipped my paperwork and if I had tracking info. I check and see FedEx .com stating it is currently at the drop off point. This can't be it's been three full days since I dropped it off. I drive to the location and find not only the young lady that helped me initially but a new woman as well and I ask for information regarding my package and why I am being told it's still at the drop off point. This is when the incompetency and total lack of professionalism and abilities begin flooding the room. They do the stereotypical "ummm uhhhh I don't know errrr let me see what????" I look to one of the shelves and what do I see but my envelope sitting. I ask to see it to confirm and yes it is my packet sitting for three full days. I ask why it is still here and they say they don't know. They aren't told when packages will be picked up. Then a third woman emerges who decides to take charge of the interaction though every time I ask her a question she tells me she doesn't know anything and she usually only works nights so she has no information or idea how any of this works. So why the hell am I dealing with you ma'am and why are you here handling the FedEx counter? I ask for my belongings back and the incompetency gets thicker and even grander than before. The third woman does not know how to scan the package to release it, she literally says the words I don't know how to do this and asks the first individual I was dealing with to help her. I ask why my package is still here and still no one can tell me why other than "because it's Express." Well that doesn't make much sense. Why are you running a shipping counter if you have no idea how or when the packages will go out? I think to myself maybe I missed a big bold sign describing the times and days different FedEx packages are picked up so I ask that question only to be told they don't have one. So not only do the employees not know anything, they also don't make it known to the public that just because you drop off your package and pay them that doesn't mean it's actually going to go anywhere. If you know that Express Priority Overnight is not going to be Expressed Prioritized and Overnighted then you should tell people that so they can make the proper considerations for this. Do not sell yourself off as a trusted FedEx shipping center because you are not and you should not be trusted with anything greater than a child's postcard to his imaginary friend. I am now stuck trying to save my job because of this and these people. Celery there were many instances in this whole ordeal that I could have and should have done things differently starting with never setting foot inside this location and trusting these people with something as importance as this that's on me. So the purpose of my long winded overly detailed one star review is hopefully saving someone in the future from the same screw up and nightmare I am currently in.

From the moment I walked in Greg greeted me with a smile and asked how he could help. He was…read morehelpful, polite, patient, knowledgeable, and professional. I needed a new passport photo taken, and ship my old passport, in exchange for a new one. Greg quickly assisted me, while answering all of my questions, and without any hesitation. This gave me confidence that I had everything I needed for my new passport and that everything would be squared away. After our encounter, I shopped around for a few minutes and noticed Greg assisting customers while simultaneously helping his coworkers. You can tell that he's a team player and enjoys helping others. I highly recommend asking for Greg the next time you're at this location.

Worst FedEx Ever! There were 6 people ahead of me... I waited for almost 25 minutes (not…read morecomplaining about that, although not great...), one after one the customers in front of me were discouraged, complaining and asking for the manager. They all had labels that said "NO BOX, NO LABLE required"and they were all told they needed it. When I got up there, I had 2 packages with labels and boxed BUT I also had 3 that had labels with a QR CODE and below it said "NO BOX, NO LABEL NEEDED"... Yep, the person said I could not give the items to them and that I had to pay for packaging for them to send it... they also said there was no manager there to talk to. I took time off work and had to mail the packages and get back to work, so I paid $15.35 for boxes/envelopes. I would like my money back.