You know when you have a phenomenal customer experience and you want to tell all your friends and family? I had that today at the UPS store in LG. Ione went absolutely Above and Beyond for me. She was super friendly, warm and truly cared about my needs. Thank you UPS for having such an amazing employee. Simran rang me up and she was equally as nice and professional. Congrats to the owner/manager. You have hired wonderful people and created a working atmosphere that brings out the best in people. I am a raving fan of Ione, Simran and your business. read more

Been there a number of times, service really spotted, the last time I went to drop of a return of some sort, I was told by the Company that we were retuning to "just drop it off & they will take care of". I tried but this same employee who I have felt has overcharged me a couple times (my opinion) said -- Go have it place in a shipping carton with a label & then if correct we will accept. Hmmmmm I went to another UPS store & the person greeted me & I let her know I was returning an item & BAM, she said "No problem, we will take care of". No, I will not be going back to the UPS Store on N Santa Cruz anymore!! If you want bad service & be treated badly, go there (Note not every employee has been bad like this over the years, some just help you quickly & move on).... BUT, I am not taking any more chances on this place again.... IAs many say "They are off my list"! read more

parking is tight and the store closed before advertised operation hours. It's challenging to depend upon them if they don't post hours correctly in their site. read more

Connie went above and beyond today to help me with an Amazon return. For the longest time I went in the store with Amazon returns and I got used to being told that I didn't need my own packaging (as before Amazon always provided the bag for returns.) I had a return that needed packaging, and she went outside of the store to find a box for me. It is rare these days that a person actually thinks "outside the box" to help you- and go above and beyond what their job expectations are, especially with no guarantee of recognition or incentives. It was humbling and very much appreciated. She made me feel like people do still care about others! read more

The most friendly UPS store I've ever encountered and they clearly are committed to giving the best customer service...! I'll definitely be doing all my shipping needs here, and the parking lot makes it super convenient... read more

I stand by my original one star review as their response to my original review was complete BS. The woman never calmly or nicely explained anything to me. She was rude and curt the entire time much all the other mask Nazi's out there. All this while her co worker had his mask the same as me. It's also funny if you read through all the low star reviews on yelp and google the manager/owner always replies and blames the customer and never takes responsibility for anything. read more

Brenton and the entire team at this location is amazing. Helpful, kind and just downright nice.

Thanks for always being helpful and actually making my day better with your kind and professional competent and efficient employees ! Every time read more

Posting my honest review here based on my experience i had today at this location. Summary: - you will be charged for tape-up service if god forbid you did not have tape at home and dared to bring your box untaped to their location. - you will be judged and discriminated against based on employees' personal POV. - store owner stands by "his policies" so do not waste your time complaining to him. Talking to a wall. - save your time and mood and go to any other UPS location where you are greeted with a smile, offered a tape service AT NO COST and no one judges you. Here is a recap of what happened: I visited your UPS store this morning right after 8am as I needed to drop off a return package. Here is a recap of my experience/dialogue with the UPS store employee: Me: Hi! Good morning! Her: Hi! Do you need to ship something? Me: No. I just need to drop off a return. But I was wondering if I can borrow some tape as I need to put it on one side of the box. Her: Well... We do not have tape available, but I can sell it to you. Me: Ehhhh, but at other locations they usually help with a piece of tape and it was never a big deal. Also, I see tape dispensers laying on the table behind you readily available. So are these not OK to borrow for just 1 string of tape? Her: No, you are supposed to bring a package that is ready to be shipped. So I can sell the tape to you for $1. We are not supposed to help out customers but sometimes we choose to help. Me: Right! So is this just your YOUR personal preference not to help me and is this how YOU feel about me that you are not willing to help but rather sell me a piece of tape for $1? Obviously, as you stated this is a choice. Her: Well, at least other customers say "please" so yeah, I would want to help them. ------------------------------------------------------- Guys, this is simply mind blowing! I did not expect is to be talked to this way, be educated as to when to say "please" - quite frankly it felt like she wanted to give me a lecture and school me like a little girl. I was not rude to her, I was not demanding anything. I simply asked if I could borrow a tape dispenser. I needed just 1 little string of tape. It is not about $1 that she wanted to charge. It is about the whole ridicule that she staged "flexing her muscles". I was so appalled by this that i decided to file a complaint to the store manager re this person. This was manager's response: "Yes, she told me about the interaction this morning when I arrived, and I was able to see the interaction with our security system. I discussed the matter with her about when it is appropriate or not to extend the offer of a courtesy tape. I assured her that handing a store tape gun to a customer is not allowed, which is my policy due to hearing of litigation elsewhere when the customer injured themselves with store equipment. So, my policy for her to follow is that it is up to her discretion to say Yes, as a courtesy, when asked to do a small tape-up, and I do not permit her to give the tape guns to customers as those are for my trained employees use only. Our tape-up service is $1 and she was correct to offer you that service in lieue of a courtesy tape up that shouldn't be guaranteed or demanded. Thank you for bringing this interaction to my attention, and I hope that future visits are free of friction for all parties. Thank you." So this tells you what kind of "customer service" is being offered at this location. My way or high way and owner (just like his staff) do not really appreciate customers. So yeah, save yourself time and grief. Avoid this location like plague. I guess in this era we live in aside from tip-flation we now also have tape-flation. What a joke! read more

I brought in 7 boxes today to the 481 North Santa Cruz Ave store. I had some problems (on my end) regarding a correct address and had to return again later in the day with all 7 boxes. Both times the staff was friendly, helpful, and efficient. Once I had my info correct, everything was a breeze. I would absolutely recommend them to anyone. (However, you must be prepared to deal with a small parking lot). There is another UPS site closer and more convenient for me, but I stopped using that place precisely because of the unfriendly and unhelpful attitude I encountered there several times. read more

These guys are really great. I've been in 3-4 times. Today, I went in super stressed out after I tried unsuccessfully to scan a large document at my home office. They scanned it quickly and easily for me, and even helped me with a discount. Every time I've been in, the people there are really friendly and great. read more

well for starters the service was great they took my shipment in secs even though it was for USPS everthing was perfect and the package was in safe condition read more

Convenient location for me. Had to get a notary and drop off a package. Was in and out quickly, friendly efficient staff.

I am consistently blown away by Brenton here! Intelligent. Kind. Helpful. Intuitive. Efficient. He embodies peak human goodness. Somebody make this man a CEO. I've never looked forward to an encounter in retail before going to this store and being helped by Brenton. read more

By far the best UPS I have been to. Its live scan printing service is highly recommended. Staff are friendly, and would do re-printing if the first one is unclear. read more

I used this store since the day it opened. The team is always anxious to support their clientele anyway they can. I have had nothing but positive experiences with Brenton and his staff. I recently moved out-of-state. I will miss bringing my shipments and receiving my mail, printouts and whatever else I required, from this crew. They are first rate. read more

Is it weird that there are two UPS stores in Los Gatos? I was sort of surprised when I realized there are two locations, but now that I've seen the reviews of the other location, I am definitely glad that the people of Los Gatos have a choice. Yikes. I've been in here a couple of times, simply to drop off packages with an Amazon return label. It's been a totally unremarkable experience both times, which I consider to be a good thing. If my experience dropping off a package is memorable, that probably means it sucked. Thanks for not sucking, new UPS store. :) read more

Very very sad experience in this shop. Pitiful. The gentleman appointed to the printing section (Brenton) is unfortunately not up to the job, yet. Very young and very kind, available and polite. Unfortunately too proud. Verbose (maybe even logorrheic in the written communication). He will sharpen himself up, in time, I wish him. In this type of behind the counter business (as in life in general, I believe) being proud is a big NO, and you'll pay it badly sooner or later. As they used to say: "The client is always right." And I believe it's true. Because the client gives you the bread. So you owe him/her respect. I had to print some business cards, and in a hurry. I waited many days. Ok. It happens. In the end I go to pick up the job and the cards were gigantic; obviously a job badly done. I ask myself: "Why on earth do you do a job this way?" "Stop, call me, and let's clarify. No: he goes ahead and prints something useless,..to waste paper, and ink, and money,..I miss the point." There was some miscommunication. Ok. It can happen. I was so busy that genuinely I don't remember. Let's redo it. No. He refuses to do the job for me. ?? He gives me the refunds, and I was there stunned in front of such sad display of pride. I believe young people should learn to behave respectfully, to show humbleness when they do mistakes, and to show it even when they do not mistake, simply because they are younger. It's nice to behave in a civilized way. It makes you feel more evolved, belonging to a better society, to a better, advanced, pacific world. I was there apologizing in his place. And this is sad. We should embrace and help each other, not attack and be on the defensive. I dislike his attitude, his behavior, his work, his approach to clients and life in general. I will never enter in this shop again. read more

I had a horrible experience at this location. I was acused not only of stealing at this store. I also showed my ID and asked the clerck to check the cameras and he kept acusing me... He was kind enought to say he was going to pay for the item (the item he thought I stole.) I will never get over this experience. It was extremely humiliating. Please check the video I uploaded. This was my welcoming to Los Gatos. https://www.youtube.com/watch?v=abH3diRvdAU read more

I worked with Brenton and the team at this location because my job at the time had an existing account. Brenton especially was invaluable and always went above and beyond the normal responsibilities of his job to help me out. I was new at the time and had a lot of questions or requests for him, but each time he graciously offered his support. He would check art work, print files, and delivery updates for me several times over to make sure everything was exactly as we needed it. He truly cares about the work he does and helping customers, and will do everything in his power to make sure you leave feeling confident in the job. read more

I have been going to this UPS store since I moved to Los Gatos and I must say they have never failed me! The customer service is extraordinary, truly above and beyond and it is always a pleasure to visit this UPS store. Highly recommend it! read more

Very convenient for Los Gatos Residence. Only minus 1 star because the parking lot is small however can easily see if full or not while driving by. read more

Do not get your manual ink fingerprints done at this shop. They do not use a stand to affix the fingerprint card. You just use the countertop. They use dried up ink pads. My prints were not legible. You need ink from a tube or at least refill the ink pads. Obviously, my prints were rejected by my employer. Between the cards and shipping, that's 70 quid down the drain. read more

Brenton Pharr WOW! This guys customer service and multi tasking skills are incredible. He was polite and courteous to everyone. He was helping me print some flyers, and as customers would come in he was quick to handle their needs as well. I wish everyone could be more like Brenton, give this man a raise and a promotion. Thoroughly impressed. Sincerely JD read more

I have never had any issues with this store. Everyone has been friendly and efficient. They are gracious enough to tape up your box prior to shipping out! I am finding not all ups stores give this service unfortunately. I definitely have been spoiled at this store! read more

The staff shouldn't say a package will arrive in a certain amount of time when they can't guarantee delivery. I paid $20 for a 3 day delivery. A week later the letter didn't arrive. "We can do nothing". Well yes I can, I can not be your customer any longer. read more

This is a wonderful 100% UPS service! You need shipping, printing, changing images or any paperwork, they have all the amazing people. They are kind, helpful, expert and each one of the team had helped me separately with a professional, friendly, kind service. I highly recommend them. Ione, Teba and a gentleman who also helps me with his amazing computer/ imaging/ print and copy knowledge. Thank you for your service and for being in our neighborhood. read more

Had unexpected paperwork required by the wonderful DMV. I was welcomed and treated very well here at the UPS Store. Printed out some forms and made copies!!! Mission accomplished!!! Thank You Very Much!! read more

The staff here is as rude as rude can get. I don't understand why it has good reviews. They all seem to be made up. I rather go to the UPS store by Trader Joes on the other side of the freeway. This employee (a bold guy) was telling me to pass him some papers from the printer lol I agreed... and later I thought how lazy.... that was not even part of my order or had anything to do with me. read more

I came in last week and was helped by Joyce. She was very professional and friendly. Not to mention, did something another UPS Store had no clue on what to do with! Will be returning to that location! Thank you! read more

Brenton's experience, knowledge & eye for style helped complete my business post cards. Brenton enhanced the artwork & properly placed the text resulting in a simple, beautiful flier. I enjoyed working on this project with him and will go to him from now on. read more

I work nearby and have been here a handful of times to send packages and make copies. The guy at the front is always cheerful, helpful and polite, which is more than I can say for most check-out clerks these days. I'm happy to support a business with employees like him, and will be back. The nice clerk let me know that they also give a AAA discount for copies. I just went back today and a new girl was working - she was pleasant, friendly and helpful, just like the guy who's helped me on my previous visits. read more

What I asked Brenton and Joyce to do was no easy shipping request. I needed them to ship a driver side car seat from an Explorer to DENVER. They had to ship it in two pieces after finding boxes big enough to ship them in. They could have had me go to a freight company but they had the "whatever it takes to help the customer" attitude and with a SMILE. This car seat is very special as it is part of a car that is to be used by a quadriplegic to get around. The pricing was fair and the service EXCELLENT. I will definitely use them for all my shipping needs, hopefully, not another job like this for awhile. Thank you Brenton and Joyce. Sincerely, Vikki V read more

This UPS store has the best employees! Brent is the Best of what he does, very helpful and goes way and beyond to get my menus printed, documents, etc. Sometimes I don't notice my mistakes but I know I can count on him to fix them. Joyce is so patient and has great customer service. Thank you both for doing what you do! I totally appreciate it. read more

Huge praise for Ione the notary at this UPS store. I had to have a stack of items notarized and was dreading it. What would have been a stressful and boring experience was a breeze because of her customer service. What a wonderful and kind person. I truly appreciated her assistance. She had everything notarized in a professional and quick manner. Her friendly and humorous demeanor made what would have been a chore an enjoyable experience. Five stars for sure. I won't hesitate to come back here for any other services I need in the future. If only all businesses had such amazing employees read more

This store makes it so easy for me to ship my returns to Amazon!! I love it, great location and best of all, the staff here is always super friendly and efficient! I don't even mind waiting (which rarely happens) because they always acknowledge me with a friendly greeting. Although the parking lot is small, I always find a spot because there is a 15 minute limit in one of the spaces. Great place, highly recommend! read more

I just came back from this store after attempting to get two documents notarized. The clerk/notary said she couldn't notarize the Wells Fargo Bank document and said I should call Wells and get them to change the wording. This was a preprinted form used by Wells Fargo throughout their bank. I told her that was crazy. If I signed a duck all she has to do is certify that I did, in fact, sign the duck! She said it wasn't that simple and refused to witness my signature. I walked down the street to Postal Mate in Los Gatos where they happily notarized my signature. I will never go back to the UPS Store again for anything. Not ever. read more

I dropped off a return package with a home-printed UPS label and the wonderful ladies behind the counter, one with a lovely accent, after handing me a receipt, urged me to save the receipt so I would be able to track the package's return. Everything was handled well and professionally. UPS did their part and I received an email just a few days later saying my return had been processed. I would definitely visit this store again. read more

So I went in this morning to drop off a package with a pre-paid barcode. I waited 5 minutes while the guy was restocking the gift card rack. I asked him if he worked there and he said he would be with me shortly. Then he wanted to charge me $1.00 for a piece of tape to seal my package. read more

This is a well ran UPS Store it might be a little hard to see however, worth seeking out they are always helpful & kind. Take care of everything quickly & correct it has become my favorite location. read more