End of day shift was helpful in getting me a new printer and paper. No complaints, very simple and painless process. Plenty of parking and I was in and out in less than 30 minutes. read more

One of the worst customer service experiences I've ever had. I was shorted on a refund, and when I went back to get it fixed, the general manager Edgar yelled at me, got defensive, and refused to help. Instead, he told me to come back another day for someone else to deal with it and shoved a business card at me. Absolutely unprofessional, hostile, and unacceptable behavior from a "manager." If this is how leadership treats customers, no wonder the store runs this way. Avoid this location, they don't value your time, your money, or basic respect. read more

Office Depot - Computers Near Me - Los Gatos, California

Christy assistant manager is awesome. Cheerful, kind and patient . She helped to support my prints

First of all this is the absolute worst Office Depot location that I've had the inconvience of walking into. I did not encounter a singular nice person in this location. I would give it negative stars if I could. They are a licensed fedex ship location, however, even during their operating hours, they will not accept packages. Nhan the store manager is extremely unprofessional and I cannot believe that anyone would give him a leadership position. The staff is a complete reflection of him. From the moment I stepped into the store, everyone was upset. I kindly asked this one associate to bring someone who can take my packager ( I approached this with a smile and said please), and she responded back with attitude and a hell of a look. I don't know what's going on in the store, but someone has got to train these employees common decency and customer service. They are rude, entitled and absolutely a mess to deal with. They go against their very own policies. read more

I had to run in and grab a print pickup for a friend, and Mike provided wonderful customer service -- and had really cool socks! He greeted me as soon as I walked in (I'm sure I looked a little lost), and immediately helped me out. This is actually the biggest Office Depot I've ever been to! My print wasn't in the usual pickup area, but Mike made sure to track it down and even took the time to securely wrap the poster so it wouldn't get damaged in my car. Super helpful and professional! read more

I am waiting regarding Ashley at the Los Gatos store. Today we attempted to get TSA PreCheck completed . My husband completed his with some hiccups in the system and Ashley figured it out with a call to TSA. I was next and the system was not cooperating. It kept freezing. Ashley offered to call me if the system comes back up. She did call me and I drove over and the system worked perfectly. Ashley appeared to be a floor or shift manager as she was managing calls from staff repeatedly, and was always pleasant with me, other customers and fellow staff. She is a star. Be to reward her well to keep her. She's a star. read more

The worst store ever evertime I go in there I only see one person at the register working.Which who by the way is clueless.There training program must really suck. Thete is never ever anyone to help me when I go there. Please go elsewhere the worst customer service ever. Nobody asked to help you there stay away folks. read more

I've printed things here many times and the staff has always been professional and helpful. Glad to have them nearby!

Not sure why, but when the store opened for the day, there was a queue of 12 people. They all were buying gift cards. The line at the register only had 1 person managing. Took 20 mins to buy a cardboard box. read more

Office Depot is a supply store for home office or for your work office which ever just a supply store in general. This specific location has other services as well for office finger printing for certain government agency job processing requirements. This store location is convenient, and easy to locate with plenty of parking spaces around the store area. I've both priorly ordered purchased from this store location in store and as well as online for my personal home office and organization usages as all items had been of self "paid" for in store and online with curb side pick up of using own personal transporation for picking up online orders as I had not been accompanied of any other person in vehicle with me during the times of picking up online orders for myself. All process are intended for myself entirely only not intended order priced for giving away or authorized of another taking. My home residence address location I have been a listed residence for several years as location is of private space of my home office workings. My home office space is of a non smoking non drug usage area of work space inside and all vehicles that had been signed purchased of myself and reduced in my name per location of area of home listed residence spaces.. There had been home disruptions of my home Appartment in San Jose,CA space that occurred not of my personal request or calling of that occurred in June 2023 while I had stepped out attending of a matter for family court. Since this disruption had occurred derived per home residence space had not yet been resolved restored or repairs for self request. As any type of services or those whom had been able to have accessible entry per location not of my personal request or calling of servicing. I do not have any type of activity participation of nor request of any type of involvement of my personal daily routine, routes of travel, personal involvement of my court processing , or workplaces involvements. Ido not have a personal assist nor have authorized any personnel directly to myself per this location. I Christina have not taken any vacations or traveled out of the state of California for over 37 years. As if there is any interactions with InStore Office Deport customer services representive, on web chat, or over the phone, curb side pick up of online orders I am primarily communicative in English only. As I have never spoke or used any other foreign languages.. -Christina( updated on 6/11/2025) read more

Nasty experience (and still experiencing) trying to return a $500 gaming chair. Combination of incompetent staff, horrible data management system, and incompetent online customer support. Don't know if all office depots are like this but this store in Los Gatos in particular don't seem to have any order. Will update this when i return to the store and get actual name of the "supervisor" who initiated my return. He seemed to not know how to return an item (and he's a supervisor!). He proceeds to blame the computer system for his lack of competency. He also gave me an attitude and his frustration with working at this establishment clearly showed during my interactions with him. read more

The worst! I was there today and they have zero customer service. The one person I did ask for help acted like she was so put out to actually help a customer. She then proceeded to go back on her phone. Do not give this store your business. read more

I had to print out funeral programs this weekend. I called around and Brian from the printing services helped me through the process. He was so helpful, friendly and had great customer service. I highly recommended them for any printing services. read more

Old school and totally Lost and Late. My cell was out and in need of YES a map. Chad, I hope I remembered your name right? Customer Service was on point. I got a map and directions (other than just follow the 88 - omg). POLITE, PROFESSIONAL, AND KOOL. Thank you so much. read more

I dropped off a package to Office Depot to be picked up by FedEx a few weeks back and they lost it. I was given a receipt of drop off by a Office Depot employee and after a few days FedEx says they never got it and the tracking number is dead. I requested a insurance claim with FedEx and they denied it since they said they never scanned or received the package from Office Depot. I went back into the store and they basically told me that there is nothing I can do. I am out of a $500 tool and all they can say is sorry. What is the point of being a FedEx pickup point with a drop off receipt.... it means nothing. Do not drop off your FedEx packages here, they cannot be trusted and you'll be out of your money with or without insurance. I had to resend the package and this time I went to an actual FedEx store. read more

Samantha the manager made my experience at Office Depot absolutely brilliant. Samantha was professional, amicable and showed me only exceptional customer service. She assisted me with my copy and print request and delivered successfully. I am so grateful for her tenacity, patience and willingness to complete my project as my deadline was in 4 hours. THANK YOU SAMANTHA!!! I was so happy with my outstanding experience at Los Gatos Office Depot that I went into the store to purchase a new printer for the office. My experience at Los Gatos Office Depot was at 09:00 Saturday Morning. "The early bird gets the worm." I know this location gets quite busy as it's the only store of its kind in the Los Gatos bubble. If you have a deadline, arrive when they open. The store is normally busy so please exercise patience if you shop or require copy/print services after 10AM. Thank you again Samantha and Office Depot Los Gatos! read more

Office Depot - COPY PRINT at OFFICE DEPOT LOS GATOS - Computers Near Me - Los Gatos, California

This review is for excellent customer service that I received from Brian today. I had been to several office supply stores and I could not get the help that I needed and he was able to help me efficiently! read more

I brought a box of confidential documents to be shredded yesterday. The employee took the box into the back where I could not see what he was doing. Presumably he dumped them into some kind of bin. He brought back my empty box and charged me. Office Depot needs to rethink this. There was plenty of time for the employee to open my box and photograph my documents. Plus I was not able to verify that my documents were safely secured. The bin or whatever they put documents to be shredded in needs to be visible to customers. I'll be going elsewhere in the future to shred my documents. read more

They need let people know that they stop doing printing at 2pm on their website before people waste over 45 minutes in traffic after work driving to their location and back. The guy offered to help if it was just a couple of pages but I had several pages, ledger size that I needed. So I was out of luck. read more

Guys they don't open at 9am they show up at 9 am to get the store ready. Never expect them to be ready for opening on time! Couldn't be my business. read more

I visited this location earlier this week, Monday I believe. I had visited an Office Max in Cambrian nearer my house to buy a printer for work. However, that location was out of stock of the model I desired. The staff member who assisted me, checked this Los Gatos Office Depot. They had one left and put it on hold for me. This was a nice store and the clerk at the register had my printer ready for me and retrieved ink for me as well. Staff at both stores were helpful and made sure I acquired what I was in need of. The printer works wonderfully so far and was a decent value. The ink on the other hand was nearly as costly as the printer. The cost of ink is just ridiculous! read more

Five stars for Kyle, EXCELLENT customer service. I love to shout out folks who go above and beyond to provide a top notch customer experience, and Kyle provided that today. This is the nicest Office Depot I've ever been in, with plenty of office furniture demos, well organized, with a full print center. I'll be back! read more

This is for a specific employee, Ioan, who refused to check in the cabinets for additional gift cards that weren't on the rack. He claimed they had sold out yesterday and he refused to recheck the cabinets claiming he just knew they didn't have any. Well, lo and behold, it didn't feel sincere, so I asked a manager to check and he found several. Thank you Patrick for your 5 star service as well as the gray haired gentleman who was wearing glasses and working the printer services area. They were VERY helpful, kind and tried so hard to help me out. read more

My HP printer was on the fritz and the guy on the HP customer service line told me that my printer was obsolete, even though I was still able to print from my iPhone. I had printed from my MacBook Pro just a few days ago and suddenly, nothing... I went into this store and spoke with a few great salespeople and one of them recommended that I download an older driver to match my OS. I did that and my printer is printing again!!! This is a great store and the staff are extremely knowledgeable. Thank you Office Depot Los Gatos! read more

Wow...first time visitor and I'm blown away. Brian one of the supervisors send above and beyond. I came in for 8x10 prints and first try they came out way darker than expected. He spent the time to edit the photos for me and reprint them. So grateful for your help Brian, thanks so much for the outstanding customer service. read more

I ordered wrong ink online, so I went there to return them! And online they said they have 2 of the inks I meant to get initially! I went there they didn't have it on the aisle! And then I asked the lady who works there! She even look at my phone and didn't really give an answer..! And when she on the aisle the individual inks were locked in plastic covers and I asked her if I can pick it up or she has to, and she pick it up all mad..! read more

Customer service is horrible. Online purchase sent the wrong item, and this store would not accept it and made us drive to the San jose store. Wish I could give 0 stars. read more

Wow!! This location got a major facelift. They remodeled the whole place. The front has office space you can rent and some tech services. Very modern decor. I was looking to buy some supplies and went through this front area to the back space where the store is located. Very organized. Found exactly what I was looking for. read more

This Office Depot location is beautiful and inspiring. Unfortunately, a certain staff member on Sunday, November 22nd, was not. I don't remember being so disrespected by a retail clerk in my lifetime. He had absolutely no interest in helping me with a simple request (to buy an expensive desk chair). This Gen Z person was so bored and disinterested it was painful. And he gave me misinformation... that the item was stuck in a warehouse somewhere and who knows when it might ship. I went home, placed the order online, and picked it up from a different Office Depot/Office Max the next day. So much for in-person retail experiences. @manager, I hope you are reading this. read more

WoW, this place is like a business owner's dream! State of the art is an understatement, and the local owned shops are not gonna be enthusiastic about this place! read more

I originally left this a 1 Star, I'm changing it to a 5 star because of Matt. The mgr. He went the extra mile. Found me another chair from Palo Alto. My original context below. All it takes is an employee going above and beyond. He did it despite all of the challenges. Thank you Matt!!!! Reid is helpful too. Appreciate you two! Any challenges ask Matt. He's an excellent listener whether you're having a good day or bad day. read more

Office Depot - Computers Near Me - Los Gatos, California

I ordered a filing cabinet & they delivered it to the wrong city. It took me 20 minutes to get a live representative on the phone, and then they tell me that they have to issue a refund & then I have to reorder the item. I just want OD to send me the item I paid for as soon as possible, this is their error & they need to make it right. read more

Johnathan and Gavin in the tech department were both helpful the two times I needed assist. Fast, knowledgeable. Thank you!

I always like coming to this location of Office Depot. The store is nice, clean, welcoming and well-stocked. The staff is amazing. The store manager Reid is usually there when I come in he's very helpful and friendly. Shami is usually the cashier I get she always has a smile and is very friendly and helpful. I have had a few issues with rewards and returns but they always take care of it in a quick efficient manner and they are very professional. I would recommend this location. read more

Office Depot - Front of building - Computers Near Me - Los Gatos, California

Whatever you do don't let them talk you into downloading the app it's complete bullshit. I bought nearly $300 worth of products when the cashier excitedly insisted that I download the app so I could save 25%. What I actually saved was $1.11 because they cleverly put most things on promo so no savings! spoke with the manager who told me he's had some people save hundreds of dollars. I asked him how since it's not applicable to any computers or any high-priced items what could he be talking about possibly apparently he was talking about paper so if you have plans to buy thousands of dollars worth of paper you might use their coupon but do not load their app. All they want to do is track you. secondarily the store was so empty of needed products it's kind of a joke there are more employees than customers so you do the math. Lastly and most irritatingly the manager offered to re-ring my items and take 25% off of the total and I wanted to say like your cashier suggest it was going to happen when I downloaded your app and he walked me through it?. I won't be back. There is no savings in this coupon what they want to do is get you to download that goddamn app that's it read more

Office Depot - Computers Near Me - Los Gatos, California

Had a solid experience here buying a desk. We actually saw the desk on sale the night before, but we didn't realize the sale ended that night. The employee who helped us said they would honor the sale price that we saw the night before. In addition we got another discount for becoming a member of the rewards program! Very helpful! We'll definitely be back read more

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I only go to office supply stores as a last resort...FYI. Office Depot is no exception. Yuck, hate the store...weird vibe, bad. Paid way too much for Avery labels (got a decent "crappy" deal when I purchased a 100 year supply.) Don't like this place, hope to never return. 3 stars (really 1.75) Well, hold on... Gotta throw some stars to the poor walkie-talkie, headset-wearing assistant manger who sent me on a 20 minute journey looking for labels and then gave me a 10% disco on over-priced shit. Ughhh...Office Depot sucks! 1.75 stars read more

Great customer service thank you print team for making my life easier made my cards within 24 hours and made everything look good at my event read more

I rarely post negative comments like this and I understand that it is during Covid but this is two times now that I have gone out of my way for a photo order and it has not been right. I had multiple pictures to pick up and when I got there they only printed one of each I needed them tonight as I had to mail them out for Christmas. I live in Morgan Hill and pick this location because it's on my way home from work and now I have to come back tomorrow in the middle of my day and pick up my prince and then go to the post office hoping that these will make it in time.The person printing the picture said oh I made a mistake I was in a rush last night I didn't pick them up last night or request them for last night he should've double checked the order. read more

Prices are getting a bit high, but they did have everything I needed when I came in today. The staff asked if I had any questions or if I neded any help. I'm happy with the expeirence here today read more