Leaving this review in hopes that prospective customers have a better understanding of the services offered and what to expect when shopping at this location. First and foremost; Staples print and marketing IS NOT capable of offering immediate, full-service production. The production window for ALL orders is 5 business hours, with the option to pay an express fee of 20% for within the hour, which is the fastest turnaround they can provide. Photo printing under the size of 12x18in IS NOT offered. Staples is not a photo center. Orders via email are NOT offered. UPS services are limited as Staples is not a full affiliate; QR code drop offs and comcast/at&t drop offs are NOT able to be accepted by Staples and must be dropped solely at a UPS owned and operated location. Amazon returns are the lowest level of priority for the front end associate as they DO NOT generate ANY revenue for the store whatsoever. Other reviewers complaining about slow Amazon, here's your reason. Amazon does not pay staples, especially not on a per-return basis. Labor hours for staff are strictly regulated and cut increasingly each week, hence other reviews regarding lack of staffing. To be clear; the location is staffed. Corporate simply refuses to staff it fully. Each staff member here is tasked with doing the jobs of 4 people by themselves. They do their damndest, so everyone please bear this all in mind before deciding to lose your cool with a 23 year old retail worker. read more

Had originally stopped in for an Amazon return !! The young lady at the counter as very patient and polite (it was refreshing) once done myself and the kids shopped for school supplies (definitely the early bird ) when checking out we were helped by Ricardo (super helpful) he had me sign up for the staples program and download the app it was a whole experience haha he was also patient with the time it took !! All in all such a great experience read more

I had a bad experience at this staples today with who I think was a manager. The workers here are always extremely friendly and patient. Things at this Staples move at a snails pace so be prepared to wait about 10-20 minutes for any simple Amazon pick ups or returns even if there's only one or two ppl in line for a simple Amazon pick up or return. Any other simple service here be prepared to wait 20+ minutes even when there's only a few customers in there. This Staples is always nearly empty however the wait for everything is long. It's redeeming quality is the friendly employees. Today, I went to return something for Amazon and pick up something from Amazon for someone else. I waited for a long time (even though no one was infront of me) to be helped until a friendly employee was ready to help me. I couldn't find the pick up code for my Amazon account and asked if he knew how I could find it. He said maybe my email. Since there was a line of two ppl behind me I got out of line to check my email to find the code. I found it, got back in line, waited a long time til it was closing time and a grumpy impatient manager seeming person named Karen asked what I was waiting for. I told her I had an Amazon pick up. She did an annoyed sigh and walked over to the Amazon packages. She asked me what the name on the package was, and since someone else ordered it I said their name. She started looking so I said "I have the code" to see if that would make it easier and she impatiently said "M'am, I need the name first!" I only brought up having the code cuz it's what the first employee needed the first time I got in line. She started looking at all the small packages impatiently and sighing in annoyed ways. I said "they're shoes" to make it easier as they'd be in a bigger box not the small packages she was looking at. And she said "M'am I know! I have to look at the names to find yours!" angrily. I said "they're shoes so they would be in a box". She continued to look at the small packages. She said "it's not here" matter of factly and moved away from the packages and didn't ask any other questions to help her find it as if she wanted me to leave. I said "they got delivered here, so they should be here". She asked if it was under a different name. I tried my name and she found them and was upset that I had tried the name of the person who ordered the item first. Which was odd as there wasn't that many packages there and it's not like she was looking that long, maybe 20 seconds. Any other employee would have simply asked, "I didn't find them, were they under a different name?". Her vibe was so negative and rude I haven't felt that disrespected in a long time. I was honestly shaking with how she was talking to me. After she found the package she suddenly tried to be nice and her voice switched up to customer service friendly etc. i haven't been disrespected like that in a long time and maybe she was mad I was there til closing, but I actually arrived 20 minutes before, it's just everything is so slow there so that's why I was there until it closed. So pros - friendly patient employees Cons - it always takes a long time for anything here despite being nearly empty every time. Another con is my experience today with the manager. So overall it's 3 stars, mainly for the good attitude of the emloyees. Otherwise it would be lower. read more

Stopped by my local staple store today to return some of the Amazon packages and was so excited to see they now carry full party supplies -- balloons (inflated!), birthday cards, gift cards, and even fun balloon add-ons, just like Party City. I absolutely love seeing local businesses grow, and this makes party planning so much easier. The customer service here is always amazing -- friendly faces, kind energy, and such a welcoming vibe every time. So grateful to have this place close by. I'll definitely be getting all our party supplies here from now on! read more

Im only leaving this review so that hopefully either district managers or corporate might see it. It is not ok to leave 1 employee in the store in charge of running the cash register, the party city balloon station, and the Amazon returns counter by themselves like they did on 6-10. The poor guy was so doing his best, but 6 people waiting to pay while he struggled to make balloon arrangements and 2 other ppl waited for returns is too much. I stopped by here to drop off an Amazon return, then walked around the shop and picked up 4 things and the whole experience took forever. read more

I am all about saving money so I went on a rabbit hole on how to save money for prints when it came down to save the dates! I chose staples to get my save the date print out and I was very pleased with the results and quality of the print! It's durable and the prints were clear and looked professionally done! I'm actually thinking of doing my photo banner here and I can't wait! I know it won't disappoint! read more

Called the tech support desk. No answer. Called the main number and asked if someone was there for tech support. No. Asked when someone would be in. Was told "probably later today." Asked to speak to the manager. She said they were busy. I said I just need to know when someone from TS would be in. She gave me the runaround. I've been to Staples previously for TS and been very happy. I will NOT be back. read more

I came in yesterday fashionably late to get my work order done for a new business job today for my holidays of the summer of working. And thankfully God bless you with a man you guys have named by the name of Adam working in the copy and print center and he helped me out blessfully with my order, that I needed and Our Team Needed to be done. 250 business cards made as well and quick time good time too front and back work done today as next day I told him as a man I came in 1124 done 30 minutes with the store opening up my business cards were done ready to go I'm ready for my business for this week and Adam I think you two for a lifetime work done read more

Super impressed by this store! I had a bunch of stuff to recycle, and wanted to get some office furniture. The lady who helped me at the recycle area was so helpful and made the recycling effort "effortless"! The biggest "trouble" was unloading the recyclables off my car and getting it into the store - a short queue, and a very efficient process and I am done! I wanted to buy an ergonomic computer chair, and they had a large selection to choose from. I wasn't sure of the dimensions and another sales associate was very helpful and even loaned me a tape measurer to check out the dimensions! (I am a visual person, box dimensions not withstanding!) Checkout was painless and efficient! Great overall experience at this store. read more

Convenient for your urgent office supplies. Terrible location for Amazon returns. There is always 1 person (not their fault) helping both Amazon and paying checkout. Alternating at times to transact both. Meanwhile there are other clerks doing less important things like restocking, signs, returns... so beware to spend more time there versus going to Whole Foods or some other return location. read more

I needed a rush 20 boxes of 10 reams printer papers and it was all ready at 9am for me to pick up. Andrew went above and beyond to help me play tetris and fit the entire thing into my SUV! Our business usually order for delivery, but this was a rush order and I genuinely appreciate Andrew's & Teri's help this morning. read more

Came here on a Sunday afternoon to recycle a printer, ink cartridges, and cords. Super convenient resource to make sure old tech or equipment can be disposed of responsibly. All you have to do is line up and an associate will help you with your request. Yet, I wish there was more incentive after recycling your equipment. For those three items, all I got was a $10 off coupon from a $20 purchase, and it was set to expire the same day of my exchange. read more

Staples - Store front - Printing Services Near Me - San Jose, California

Same with another review regarding Amazon returns. They will not always take returns. They give an excuse that they ran out of boxes or the system is down. This happened several times in the past month because the workers don't want to do it. The kid working has poor customer service and belittles his coworkers. read more

Apparently Amazon drop offs end 30 minutes before close. Standing there with two things that'd take 2 seconds to scan and he says nope sorry come back tomorrow or drive to Campbell. read more

I feel like it's a 50/50 gamble at this store. Half the time it's spot on (stuff you need, good service, print jobs done correctly) and the other half it's a total crapshoot. But rather than wasting your time going down there (especially for a print job) highly recommend emailing them. Pic of card attached as of spring 22 read more

Staples - Printing Services Near Me - San Jose, California

prices can sometimes be higher compared to other retailers, especially for basic items. Additionally, the customer service can vary depending on the location, with some staff members being more helpful and knowledgeable than others. Overall, it's a convenient option for quick office supply needs, but it's worth comparing prices before making larger purchases. read more

The people that took care of us for getting my business car with simply the best. I don't remember their names, but I just want to let you guys know that the quality the value the service request was awesome but most of all the value and the consideration, for the customers was beyond the best ever I will always go there to get my business cards and recommend it to everybody. read more

The customer service area staff where very friendly. Came in for a price match and showed them the item. They did all the research to get me the price match I needed! Apparently price matched items get free shipping and extra 10% of the price difference discounted on the final price! The store is quite big so it may be helpful to ask staff where specific products are! read more

This review is mainly in regards to their printing services. However, I did shop at their store for some supplies and was instantly greeted by workers upon entering which was welcoming. Their store is well kept and organized and all staff I noticed were wearing masks and they had hand sanitizer readily available, which is very convenient during this pandemic. Their associates who helped me with my printing needs were very helpful and friendly. It was my first time using Staples printing services (previously use to use a different one but it closed). The associates informed me about their self help printing which is now my go to if I'm needing to scan and print bulk items or create pdf documents. And when I do have issues with how it was printed they easily refunded me the appropriate amount of pages. This place will likely be my go to spot for my larger printing/document needs etc since it's relatively within my area. read more

I would've given this location 5 stars if it wasn't for the annoying cashier I dealt with when I first walked in. I asked for Ricardo because I needed his help with an issue on a purchase last week. Instead of simply radioing him the cashier was questioning me and had a bit of an attitude. Regardless, Ricardo was awesome and professional and helped me without any issues. He has great customer service skills and I would gladly come back in the future. Maybe he can teach his coworker some customer service skills as well read more

Always a friendly and efficient staff, ample parking in the front during rush hour afternoons. I always enjoy my trips here =) I always call ahead of time and there js someone friendly ready to help me read more

The service here is always helpful and nice! This staples is definitely a great one and the printing center is amazing with the best employees. read more

Well... this place must have a terrible location if they're going to need to hold my backpack in the front. Obviously they had problems and suspicions with me walking in otherwise they wouldn't have needed to send 3 employees within 5 minutes of me entering the store after me. Well if you don't want business from college students then do me a favor and leave a sign stating so. Kind of sad that this is the first time *any* store has taken my bag, and considering I do most of my shopping after classes and/or when I'm already out of the house, best bet I'm going to have my bag with me. Doesn't help that a slightly older guy(late 20s? Early 30s?) walked in with one of those messenger type bags just fine. I'd figure that slipping items into those kinds of bags is much easier than a school-type bag. Better yet? My bag was left in plain sight with the 'customer service desk' which had no employees manning it. Someone could have literally just walked up and took it because there was no barricade/gate/blocked entry into it. It's literally right next to the exit as well so I doubt any of the employees near the cashiers would be able to stop anyone wanting to get to it. If I wanted that, I should have just left my bag in plain sight in my car. Again, I mean if this is a store where inconveniencing the customer leads to more profits then surely I wouldn't want to shop here either way. read more

I called and spoke with an employee and asked for an email to send a order too. I walked in two days after expecting my order to be fulfilled. Passive aggressive employee in the printing department told me that's not protocol. While he was on the computer he slammed the mouse against the desk surface several times. I asked him how long would this order take? He said I don't know there are thirty in the queue and not enough staff. Ridiculous service I could tell he didn't want to be there! read more

Very bad experience, the employee Robert dint want to price match the staples.com (15.99$)price for a usb-c cable compared to the store(19.99$). Here is the link: https://www.staples.com/nxt-technologies-6-ft-braided-usb-c-cable-black-nx54697/product_24384019 I am not sure if this a loot case for many other products. Definitely a bad experience will result in other e-commerce stores profitable. Staples should improve their strategies to have better customer satisfaction and retention. I just bought it to alert others when they buy in future from here, I hope it is helpful. read more

Staples - Web page - Printing Services Near Me - San Jose, California

See all

Their staff is so friendly. I went their to print the school project for the kids. As it was the first time, I wasn't sure the exact step to follow on using their printer. They walked me through it patiently. Thank you! read more

Made a large purchase at Staples today. Normally I've been accustomed to using Best Buy or Amazon... but this time I felt I wanted to give staples an opportunity as I'm always here for all my other office needs. I spoke with Teri, the GM, and she was extremely courteous, understood my concerns, explained my options. Super attentive and knowledgeable, definitely the right leader for the job. I can't speak for all locations, but this one specifically has gained my trust and future business! read more

I'm typically a fan of Staples, because I find their stores to be organized compared to Office Depot / Office Max. My favorite location happens to be in Campbell on E. Hamilton Ave, but unfortunately this location on Bernal happens to be closer to where I live. I came in here the other night because I had a coupon that had to be used in-stores versus online. I was unsure of what I wanted, so I just wanted to take my time and browse. This ended up being a big mistake, because I was treated negatively for it. Upon entering this location, the first thing I noticed is that it's empty, except for one other customer at the printing counter. I start walking down the aisles, looking at potential things to purchase, and within a 5 minute window, I'm greeted by 5 different employees. Now I'm not stupid, this is the 2nd time I've been followed in this exact location, because they probably label me as a "suspicious character". It was a few months back, so I wanted to give them the benefit of the doubt. Everywhere I walked in the store, they had an employee following me, from across the way. I noticed the same employee "cleaning" the shelves, but he had his eyes locked on me, and would instantly look away as I would look his way. It's a shame, that they choose to treat potential customers in such a way. I would rather they come to me, and be up front about it, and simply ask to look in my pockets. I would've liked to shop in peace. From now on, I think I'll just shop online at Amazon or take my business to Office Depot / Office Max. This is not worth the headache, and shame. I suggest if you're young, and/or have dark skin, avoid this location, unless you want to be treated like me. It's incredibly sad, that my experience is not an isolated one. If you read other reviews, you'll see that this is just who they are. read more

Cannot say enough good things about Andrew at this Staples. I had a problem with my printer and decided to get a new one. Couldn't get the software installed after 4 hours with tech support. Returned to Staples and Andrew spent more than 2 hours troubleshooting and trying different things to fix it. I was frustrated enough to talk about getting a tablet and ditching the troublesome laptop. But Andrew's persistence and patience finally paid off and he was able to fix the problem with my laptop and get the new printer working. THANK YOU ANDREW!! read more

I recently stopped in to pick up some labels for my Brother label machine. I used to shop here more when I worked closer to this store. I noticed they relayed out the store. It took me some time searching around for my item and I finally had to ask somebody to show me where the item was located. I quickly found my labels from there and then proceeded to the check out. The service was not as friendly as it used to be in my opinion. I had my coupon out on the counter and the cashier rang me up without taking my coupon until I asked him to ring it in. He also did not ask me for my rewards member number so I asked him to put that in as well. I hope this is a one time incident because I used to like shopping here more. read more

See all

I came into the store not expecting much. I only needed a simple print job done, and I was blown away by the positive experience and customer service, all thanks to Erin, the person who helped me! I'm really hoping that's her name because that's the card she gave me to email my print job. She was incredibly patient with me as I had emailed an excel sheet to print. While I was trying to figure out how to convert it to PDF via my phone, she had already figured out how to format it herself! She was quick on her feet to troubleshoot and was so friendly throughout the process even though she had many others to attend to. Despite the many customers approaching her, I still felt that she made sure to give me and everyone else more than enough attention to get our print jobs done, no matter the technical difficulties. She truly made my morning! read more

I had to get copies of all our Will and Trust paperwork. I took ALL my originals to them, it ws a large job. I had each item paperclipped, put a sticky note on each item saying how many copies were needed. They said the job would be done the next morning. No problem. Went back the next day, after calling to make sure it was completed, and $225 later I'm headed home to complete my work. I took everything out of the box to check, 6 items, 2 missing. These missing items were originals, made by my lawyer and notarized. I call.."are you sure you gave them to us?" "we can't find anything" "guess we'll have to go to warehouse and go through the garbage" "we'll call you back" "are you 100% sure they were I the stack?" I WANT TO SCREAM!! read more

Plenty of supplies here nonetheless but other than that, pretty vacant for a supply store. Go here for all your supply needs.

This online photo printing service is HORRIBLE!! After 6 attempts at placing an order, I have given up. It is not user-friendly and if you have taken the time to scan through many photos in your personal photo file, and selected most of your order, GOD HELP YOU if your finger touches the screen outside of the photo selection view box. Your entire order disappears and you get to start from the beginning!!! After 6 attempts I have given up and will go elsewhere for my purchases. read more

Brianna was very rude and not helpful about my card not working and was being very impatient. I did not appreciate her tone of voice and made me feel less than. Other than that the store was very nice! read more

I needed a large poster printed for a memorial service. I dropped off the file at noon on Saturday and had the print back on Sunday. The poster was printed in less than 24 hours and it was perfect. Teri provided exceptional service, even called me with a question before printing the poster. She also suggested mounting the poster, which I didn't know was available. Top Quality. Fast Turn Around. Reasonable price. Great Customer Service. Thank you! read more

I've always had great experiences here. Most recently I found myself in here before closing looking for something. A shorter guy who I believe was the manager helped me look for the item, and then even took the extra time to find one in the back for me. Which was very very appreciated! read more

Staples is where I go whenever I need anything printed! This particular store has really good customer service - Kudos to them for knowing how to treat their customers right :-) They are always organized, and get my orders done on time. If I'm not 100% satisfied with a job, they'll redo it for me free. read more

came here since bay area staples are closed. looking for a canon XL ink clone that staples had shown online. not avialable here ever., quality problems stated. -beats walmart showing "dummie" inks for $13isn +$5 shipping, max. 2. none sold in store. take aways: -staples willing to match walmart price (22,98) so got my ink. -maze like exits are deterents to HP ink thieves. (quite common). -great customer service here. 4.5 stars read more

This staples is great, the staff is friendly and helpful and the store itself is good the location is convenient.